I myself being a travel agent, send a query to yatra.com on friday 9th of june 2007 regarding amarnath yatra, next day a representative of yatra.com contacted me and confirmed me the availability of helicopter tickets to the amarnath cave ex-baltal and back... we settled everything for payment and other issues. Now i contacted my own clients who were in need of the helicopter tickets and collected payments from them for 30 tickets and since then i have been calling up yatra.com representatives and now they are saying that we don't sell tickets. The situation for me is very embarrassing as for now that representative is not even answering my calls inspite being given reminders for more than 15 times.
I booked round trip Delhi -Chennai-Delhi Indian Airlines tickets through Yatra on 20.05.07 payment by credit card, neither I have received the paper ticket nor PNR numbers of both flights to print the tickets.Booking ref. is VB4FK7. Dates of flights are 8th and 17th June 2007. [protected]@yatra.com not responding.
H.K.Chaturvedi Advocate Agra
This complaint I am scripting in out-and-out disappointment & frustration while executing my first endeavor on yatra.com for a Air Ticket between Srinagar – Delhi for 26th May 07. I got a good match for my travel and the price offered was tempting enough to book the IA flight. Everything went even till the Confirm step. I typed in my particulars gave my credit card details but then get the error. This occurs twice and have no confirmation on the booking either time. On both the occasions my credit card has been charged and no tickets issued.
I called up the call center first it was killing wait for 9.35 mins before I finally heard a human voice rather than an IVR. Prime thing is that the quality of the executives is so pathetic that they can speak courteous or proper English and rather than giving an assistance try to threaten & intimidate you that your ticket will not be issued. They are denying any issue of ticket just telling me take the refund and go off.
Now here is what I looking forward from yatra: The search result has given me a price for IA flight for INR 2800. I need this ticket at the same price
I would like to bring to your notice a case of severe negligence on part of Yatra.com, resulting in financial loss and unnecessary harassment to a genuine customer.
I had to travel from Mumbai to Kolkata, and was looking out for good bargains for air fares. I visited various online booking sites and airline web sites with the intention of getting the best deal. I found a few good deals some sites. After evaluation and computation, I found an offer at Yatra.com to be good. Although the ticket was priced higher than some other deals on offer at that time, Yatra.com and ICICI had a 30 per cent cash back offer for ICICI Gold Card holders. So, although I was missing out on cheaper tickets on other sites, I decided to book with Yatra.com and ICICI, in view of the 30 per cent cash-back. I did not know that a horrific surprise was in store for me!
I booked the Mumbai-Kolkata (IC- 675) ticket at www.yatra.com on May 9, 2007, at around 12 noon. After confirming availability online, the site requested for my credit card information and the ticket amount was instantaneously deducted from my card. Later, in about 5 minutes, I received a confirmation email from Yatra.com, thanking me for booking the ticket and providing the flight details. I thought I had just finished one important item on my To-Do list. But the ordeal was far from over!
Somehow, it struck me that I should reconfirm the booking with Indian Airlines. I called the Indian Airlines call centre, and was shocked to hear that there is no booking in my name. As I had received a confirmation from Yatra.com and my card account was also debited, I insisted with the airline official to check again. The airline official reconfirmed that there was no booking in my name.
I tried to get in touch with Yatra.com. Surprisingly, they don’t have local contact numbers. There is a toll-free number accessible only from MTNL/BSNL land lines, and a helping number at the Gurgaon office. This meant paying STD rates for getting help. I decided to correspond through e-mail. I sent them an e-mail informing them that Indian Airlines does not have my booking in their database. I got a prompt e-mail response informing me that my booking has been cancelled due to an error in the Indian-Airlines system. I was shocked and called their Gurgaon contact number. The official insisted that it was a technical problem with the Indian Airlines server. Their mail also said that they tried calling me several times. However, the call register in my phone does not show even a single missed call.
However, a genuine customer has suffered. I have not only lost out on good fares from other sites (These days, fares increase by the hour!), but am also having to go through unnecessary stress and tension, besides the monetary loss. The amount has not yet been credited back to my account.
I cannot understand how a booking can first be confirmed and then again be reversed due to a technical problem. Am not sure where the technical problem occurred, or whether the great deals at Yatra.com are just an eye-wash. Did they get someone who was ready to pay more for the same ticket? Such questions remain unanswered.
I would be grateful if we, through your esteemed publication, can help uncover and answer these questions. I would like to take this up at various forums including newspapers, travel publications and sites, consumer forums and government agencies such as MRTP, so that people are not misled by such advertisements, which appear very good, but are far from true. If required, I am also ready to use RTI and get more information.
I bought an international ticket from ay to New York and back on Yatra.com and paid via my credit card an amount of Rs 94184. The amount was charged to my credit card and yatra sent me an itenarary proving the same. Now when I called Air India on the 12th of March I find the ticket was cancelled by the airline as the ticket was not issued by Yatra by the line.
I have been emailing and calling yatra for the last 18 hours with no response. Every time they assure me and nothing happens.
I am supposed to fly on the 12 March night (today) and payed huge sums of money for lodge and business meetings and the ticket has not yet been confirmed by yatra.
This is such a ridiculous case.
NEVER BUY TICKETS FROM YATRA!
I booked an air ticket through yatra.com on 9/12/2006 booking no KPY6AJ). I cancelled it on 11/12/2006 and i...