Yanwenordered parcels yc944930945yw-yd242010826yw lost by yanwen carriers

P
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this parcels have been orderd from Jamees in yanwen china in 2016 and 2017 january both on 17track.net shows that they arrive at airport but never captured by customs on incoming international, what is accountability in terms of yanwen carriers.parcels were ordered through DHgate from Jamees in yanwen china and paid through Paypal.parcel ordered in 2016 September took 135 days in transit .it never arrived in south Africa, other parcel still in transit, not in south Africa too.how yanwen carriers work in transporting parcels, ?

Responses

  • Dh
    DHgate Customer Service Apr 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Hi Percy.m!

    We checked on order 333653202 and we can see that you have already opened a dispute and reached an agreement with the seller. Your full refund has already been completed on our system on 2017-03-18 05:00. The refund should be received in your account within 10-15 working days. Please communicate with your card issuing bank for updates on your refund.

    If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
    Or send email to: [email protected]

    Regards,
    Riane
    Customer Service Center
    DHgate.com

    -1 Votes
  • Sa
    sanane00 Jun 03, 2017

    dont believe seller on dhgate. same thing happened to me. they just tell you the parcel was lost on way...

    1 Votes
  • Dh
    DHgate Customer Service Jun 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @sanane00 Hi sanane00,

    We are sorry to hear that you did not receive your order. Please send us the order number so that we can check the order details and see how we can assist you in getting a resolution.

    Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to [email protected] .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

    0 Votes

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