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2.1 144 Reviews

Reservation Counter Complaints Summary

39 Resolved
105 Unresolved
Our verdict: When using services from Reservation Counter with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Reservation Counter reviews & complaints 144

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7:06 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Reservation Counter no hotel booked

I was charged 204.60 on July 8, 2012 thinking I was booking a room for an upcoming wedding In October [protected] in Duck NC.After not receiving a conformation through email but receiving a cc charge I'm starting to think I've been scammed, Number of [protected] will not allow a customer service to speak.It only thanks you for calling and to refer to their website.How do i get my $$ back?i am so upset and cant believe this hasn't been an issue!

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8:46 am EDT
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Reservation Counter gross misrepresentation of marriott

BEWARE when making reservations that you may not be dealing with the company you think you are! Was directed to a phone number when trying to make on-line reservations at a Marriott. It said the hotel I wanted had no availability but call this number to check nearby hotels. I thought I was still dealing with Marriott and when the representative told me the name of the hotel (which I had never heard of before) I asked not once but twice if this was a Marriott property and was told it was and that it had a restaurant and room service. When we arrived, it was an alarming site to say the least. It was a 6 room Motel in the middle of nowhere, there was 1 vehicle in the lot with a broken out window, a broken armoir outside of one of the rooms (all outside entrances), a fire extinguisher outside one of the rooms, couldn't even find a sign that said where the office was. We got back on the road and headed to another Hotel. When I called the number again (reservationcounter.com) all they will do is try and get the motel to refund our money, which by the way was priced higher than we paid for a beautiful room in a great Marriott the night before. I told them my issue was not with the crappy little motel but with you for mis-representing that motel and Marriott. ASK WHO YOU ARE TALKING WITH! It may not be the company you think!

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3:56 pm EDT
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Reservation Counter non-refundable policy for a date change

I made reservations for a weekend at a Chicago hotel thru www.reservationcounter.com. When I made the reservation, they said they thought theycould get me a better price, but they couldn't because of the room I wanted. I now tried to change the reservation to a different weekend and they said that I couldn't because of the discount I received on the room. I told them I didn't receive any discount. They told me that it wasn't their policy but the hotel's policy regarding the non-refundable policy. I called the hotel and they said that that was a lie. I am reporting this business practice to the Attorney General and I will never ever use www.reservationcounter.com again or any of those on-line reserverations. They are crooks...

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2:00 pm EST
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Reservation Counter - scam

When I called 800-992-2694, I believed I was dealing with Comfort Inns reservation center to make a hotel reservation. I asked for the government rate of $70, but was told the rate was $89. When I checked in at Comfort Inn, I was told the reservation was through Expedia, I said no, I made the reservation thru Comfort Inn. Now I was charged with a $14.30...

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Phone number

844-201-6555

Website

www.reservationcounter.com

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