My problem with the company www.Betterhelp.com is similar to other people problems, who used the free trials. I also subscribed for the free trial and after 28 days I have cancelled it. As it was mentioned on the website. However, the company took the whole sum from me. The sum was $170 and I was very surprised about it. When I contacted them and told that I have cancelled the trial, the rep confirmed this information, but he hasn’t helped me with refund or anything else.