WorldMark by Wyndham

My account has been locked out for the past 2 weeks. I have spent over 6 hours on the phone with different agencies, from financial services to supervisor of customer support. THere is no end in sight to when this issues will be resolved, in the meantime I can not book travel. Each time I'm on hold over an hour for someone to talk to me, only to be told they can't help me. What a disaster this company has become. It used to be wonderful customer service. On our last trip, we showed up to Palm Springs and were told they were over booked, with a tired baby in tow I was told to drive 35 miles to the next resort. Terrible doesn't even describe how they treat their customers.

In January,2022, I logged onto my account at the web site I have always used and read that this web site was shutting down and that it would be necessary to set up a new account on the new site which I did. That but was not successful and now I cannot access my account to book a reservation. I have called numerous times using several different numbers and always ending up on hold for more than 30 minutes after which I hung up. I have not been able to speak with a real person so that the problem of logging onto my account can be resolved. I even made a trip to Seattle on January 28, 2022 to talk with a representative at the WorldMark Camlin in the hope that someone working for WorldMark could help me. That person was in no way helpful.

WorldMark Wyndham Vacation timeshare - bought 7,000 points but unable to use them.

In San Diego, I bought 7,000 WorldMark points , but now that I am trying to book a resort for June (This is early Feb. 6th, 2022) I am discovering that YellowStone and all 8 different alternatives are completely booked with noavailability... I called the 800 number [protected] and was told that the solution is to get on the 'wait list' which is not really a solution. I am feeling like I was ripped off and being given very 'soft' answers by support saying my option is to get on the wait list.

Also, without being picky: For just the dates June 9-13 (5 nights) there is NO way to findout availability for those nights anywhere in the Western United States without going thru each resort which takes more that 14 minutes to check each resort just to find out all10 resorts are already fully booked !

What I really need is given these dates (June 9-13 5-nights) where can I go?

How can I do a search without having to click on each resort which takes way way too much time.

I very disappointed in the new website I cannot log in, I’ve called numerous times and been on hold for hours, I’ve sent at least 6 emails with no response it’s obvious to me they do not care about there customers. I would not recommend this company. My owners number is [protected]. I have sent 6 emails and get same response will contact you in 10 days I have yet to receive a call. Now I cannot get into my account at all to make vacation plans.

I am emailing concerning the horrendous process and timing it is taking to perform a transfer of ownership credits and the problem you have created with locking my account.

My father/mother desired to transfer credits to me after they got legally divorced due to my mothers dementia. This started almost a year ago. MIriam, who seems to be the sole person in charge of this issue, was mailed the paperwork to complete this process. UPS confirmed it was delivered. She advised she does not have it 3 months later. Again it was sent and confirmed through UPS, she will now NOT respond to any emails. How she has a job is beyond me.

Well, during this process I had separate units booked in St. Thomas. Worldmark decided to cancel 1 week due to the fact that they changed the rule on needing a friend name on one. So, I lost it. I went through the process of the waiting list. During this time I book 2 separate 2 day stays so I might be able to get enough for the whole week. Finally they called and a full week came up. I booked it. Dec 25th with confirmation. However, they would not let me cancel the 2 partial weeks because my account is still locked due to Miriam's not doing her job. Why you guys can't do this is beyond me.

Well, now, 1/17, I am being told Worldmark again cancelled my week I just went through the process to get because it has a duplicate friend name on it. Why did I not receive a call. Also, I only have so many people coming and some are children, and if you won't delete the 2 previous reservations, I cannot come up with a ficticious name for the person staying. However, the week is still their but no one can do anything about making sure this stays in my name because of my account status. You guys are the ones creating this mess, not I due to horrible policies and procedures.

Since Covid, Worldmark by Wyndham Service has gone from what I used to believe was around 8-10 stars out of 10 for service, is now probably in the ballpark of 2-3. It's not COVID's fault. It is Wyndham fault for allowing and not holding their employees accountable to do their job.

I need this resolved ASAP.

[protected] The new registration is a fricking mess. I have been calling for the last three days and have been on hold for hours. This morning I was cut off on the home line but after 53 minutes but still on hold with cell 57 minutes.

Last time I went to Phoenix, my room was not cleaned but the downstairs ones were getting clean. We wanted to check in at 4:00 but couldn't. Could not use the pool because we were not registered. We could not register because our room was not available. We went to dinner and returned at 5:15. Room not ready and can/t used pool. FINALLY got into room o, a snack box No, an apology No.

Of course, times were cancelled because of the Covid and you didn't have any over that. You do have control over the Technical issues and the cleaning of rooms.

If you could pay me in points I would go to work immediately. But wages put me in a higher tax bracket. I volunteer at the Red Cross, the Senior center, medical transportation.

I am writing this letter to the worldmark management about my waiting hours on the phone before getting answer from worldmark call center. What happened to your customer service now? Your company want to save more money? Let me know if your going to resolve this issue.

We have been a worldmark by windham owner since early 2000 when it was still Trendwest. Since the buy out by Windham the service level has decreased dramatically - we can no longer book reservations as all the resorts seem to be unavailable. No one answers the reservation line for hours. We decided to transfer our points to RCI on 12/16 and were told it would take a couple of days to appear. It is January 10th and the points are still not at RCI. I suspicious that Worldmark has used our points to sell to others to use. They took them out of our account immediately so where are they?

I had to cancel a trip to Mexico because our points were never moved. I have several calls into them but they never answer the phone. I am left on hold for 30 minutes to an hour or more before I hang up out of frustration or simply the need to do something elese and can't wait any longer.

I have sent emails to the" board" which is non existent - told the board doesn't answer their emails they are too busy...only adivce is to call the number they never answer.

I would like to get out of this mess as a 4.5% increase with such lousy service is not acceptable and we no longer wish to pay for something we aren't getting. Any suggestions on how to get out of this fully paid contract would be greatfully appreciated. We don't want to pay a lot but we are about to terminate our maintenance dues auto pay...transfer the title back to them and move on.

Thoughts and info greatly appreciated.

Todd and Michelle Brunner

I booked my room in Palm Springs at Worldmark Palm Springs Plaza and Spa at 2601 Lawrence Crossley Road in Palm Springs through hotels.com this was booked on 9/3/21. I drove 4 hours to Palm Springs only to be told that Worldmark over booked and cancelled my reservation the morning of. Never did I get a call, text or email. The manager's name I think is Michelle. All she gave me was a "I'm sorry" How is this ok? What kind of customer service is that? I was in my car crying. I had to call hotels.com and spend hours on hold to explain my reservation was cancelled because worldmark overbooked. The manager should have offered me some kind of compensation. 3 free nights, but nope I got NOTHING. I then had to book another place which was last min so the price was very expensive. I'm so in shock by the lack of empathy that I received. YOU MUST DO BETTER!

I got married Sunday, my family was at your hotel when I had to stay elsewhere.

Season Vesco
[protected]
3803 Mesa Vista Way
Bonita, CA 91902

Very disgusted and disappointed with the service WorldMark provides. Arrived at 2:30am directly to sleep pulled over the bed sheets to crawl into bed and there are 3 black hairs in the bed. I go downstairs to the receptionist and pretty much he doesn't know what to do tells me theres no other room. I have to ask him for clean bed sheets. I have no choice but to change the sheets myself since he apparently has no support at that hour. I express how they are required to make an extra effort to ensure my room is clean and disinfected due to COVID. I ask for information on how to file a formal complaint. He said he will let the morning team know. I get to number or email address. All i am able to do is come back to the room cant bare to sleep and deal with the dirty sheets so we are sleeping on the sleeper sofa. We will see what the morning does. I am pretty upset and to add to the frustration come to find out no more 12pm check out its been moved to 10am which gives me 2 hours lees of sleep plus the loss of time dealing with the dirty bed sheets.

We are members of Worldmark by Wyndham. We purchased 5000 extra credits a month ago predicated on the fact that we needed to upgrade to qualify for a new tier of benefits. We just attended another "Owner education" meeting. - their high pressured sales. At this meeting we were told that our new 5000 credits did not buy us into the new tier. To apply those credits to the new tier they have to be bought after 10/12/21. We were completely lied to and deceived! We are extremely pissed that for our loyalty and hard earned money we were completely, clearly, and directly lied to our faces. We want resolution- we want our 5000 newly acquired credits applied as portrayed - upgrade us in the new tier or our money back.

I am absolutely disgusted and disappointed with Worldmark for the past few year. The customer service and lack of ability to get owners checked in at check in time is a joke! We pay WAY TOO much money for this! It's beyond ridiculous when reserving a one night stay, after a 3+ hour drive that we get in at 6:30pm and have to wait foe our room to be ready. Our money needs to be reimbursed and you need to figure it out! Your reviews are horrible, understandably so! I will NEVER recommend you to anyone!

I was pressured and bamboozled into becoming a member after saing NO numerous times and speaking to at least 4 people. I sent in a letter in a timely manner to cancel membership was told it was canceled only to receive a letter from a financial company with my balance to be paid. I do NOT want any part or dealings with this company. I need you to keep your word and cancel my membership without penalty to me for doing so which is something I was also told I could do by Brian...I could cancel at ANY time without being penalized.

To whom it may concern:

My name is Denny Basto owner of account membership # 4028040 my email address: was [protected]@sbcglobal.net and my contact number is [protected]. My current address is 953 Sueirro Street, Hayward, CA 94541.

I'm really happy when a very individual person was patient on resolving my issues prior to my logins and email contact earlier this year 2021. Which she was able to communicate to other departments on a different data server for members email contact ant others. At the end of the conversation I asked and made sure that this will not be change or what so ever Which she assumed it won't be because of the past issues I had calling in it to be fixed. This person is very honest and helpful. That my statement issue below has nothing to do with her.

A few days ago I've spoked to Ernest in August 13, about a bill. It was strange cause when i called my four digit was wrong but my email was correct that I was able to proceed with the call. I

Unfortunately, now I'm not able to login with my password which I had for a very long time and with the email I wanted to remain as ([protected]@sbcglobal.net) at not be altered any shape or form.

Im sure hope my ex wife has nothing to do with it. I've tried to reach out to her to see if she has anything to do with it but I haven't got any response yet l.

I, had extreme bad experience a few years back with a payment due to auto payment which occurred do to email changes. My ex wife emailed address was on the information which made that bills go to collections. And. I, really had a bad taste experience with the representative that I've spoke to over the phone at the time. Which led me but to pay the full amount of collections. My ex-wife will destroy my credibility if she's able to make any changes on this account with access. She forfeited this membership back on May 2012 when she didn't want to make any more payments. Which was recorded on the phone call with your representative that took full credit on paying the amount balance back on year 2012.

Please respond back to me at your earliest convenience time.

Sincerely

Denny Basto.

The LaQuinta Hotel on Post Road Indianapolis is absolutely the nastiest hotel I have ever personally witnessed. Smoke alarm was dismantled in the room. The entire hotel smelled of urine and pot. Only one bath towel was in a room with a king sized bed. It was stained on both sides with something black that was rubberized. We thought about showering in socks because the tub was horribly stained and dirty. Ladies of the night were obviously working this hotel with management well aware of what was going on. Three cars were on blocks in the parking lot. We arrived late at night with our basketball team. We were supposed to stay a full week but everyone was in agreement to get out of there ASAP. LaQuinta should be embarrassed to have their name on this trash. I would love for corporate to come here and stay one night in this hotel from hell. I will be glad to share pics of the towel.

We are long time owners, we pa $160a month fir maintenance and the first thing I find this morning in san diego balboa property is a cockroach! What the hell. Ever since wyndham took us over our worldmark property's have gone down hill! Palm springs was horrible on my last vist mold smells, wet carpet, clogged drains, dirty greasy pool! I'm so frustrated i'm ready to sell & post this horrible cockroache on my facebook

I have been trying for over a month to get thru to Reservation line to make a reservation. Can't use Online because it is not taking my 11 digit member number. I've waited up to one hour with no luck but most of time it's 20 plus minutes. I've also called other departments, same issue, no one ever picks up.

I am trying to get ahold of a representative and i have been waiting for an hour, still no answer. i am looking to CANCEL now and i dont want to be delayed because of the 7 day cancellation hassle free policy will not be applicable.

I received a called from a lady ( cinnamon Sparks) that said she was from the Corp office in Las Vegas. Wanted to know if i wanted to refinance my loan. I agreed to a credit report and she said that we could do something just not the original plan she was talking about. I was traveling so we kept losing phone reception. I told her i would call her back when we stopped. I called and left a message. I called again the next day and agin two days later and one more time a day later. No phone called have ever been returned. Her voice message stated she always gets back in 25 hrs. I have been waiting a lot longer than that. I would like to talk to someone about the deal she was going to do. I would never have agreed on the credit report if i wasn't going to make the deal. This has lowered my credit score. I need someone to call
Me on this

We joined Trendwest years ago, and as Worldmark has grown, we are finding it basically unusable.

1) Hours on the phone: Get a call back system going! The muzack is punishing, and it takes forever to get an answer - and I'm talking all branches: RCI Worldmark, Club Pass Wyndham, and Worldmark.

2) Rates go up; usability goes down. Unless we reserve a year ahead, bookings to anywhere we'd like to go are almost impossible get. The resorts are lovely, but we seem to end up getting a hotel most of the time, anyway.

3) We only get calls from Worldmark when they want to sell us more points. It seems that because we are not on a "top tier, " I feel like we're shut out of many advantages of being a member.

The people on the phone are always courteous. It's not their fault. They're just doing their job. The largess of the company seems to have put a huge damper on our membership.