Menu
For Business Write a review File a complaint
The Timeshare Group Customer Service Phone, Email, Contacts

The Timeshare Group
Reviews and Complaints

www.buy-ts.com

Learn how the rating is calculated

4.8 16 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Timeshare Group Reviews 16

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I just purchased Marriott Vacation Club destination points from The Timeshare Group

I just purchased Marriott Vacation Club destination points from The Timeshare Group. My experience with them was outstanding. Previously, I had only purchased points or weeks directly from MVC, so this was my first experience buying from anyone else. John and the team made the whole process super easy, and answered my questions as we went. So I had no problems at all in working through it and completing the transaction. I would definitely recommend these guys to anyone interested in buying or selling time shares.

Read full review of The Timeshare Group and 4 comments
Hide full review
4 comments
Add a comment
G
G
G. DuBuque
Verified customer This complaint was posted by a verified customer. Learn more

I am so pleased with John *** and my bargains on *** for Marriott timeshares. I have purchased at least six from this company over the last 10 years, many of them over the last four months, and when anything is delayed, it's not his company's fault, it's always the fault of Marriott for slowly transferring these already-deeded weeks into our names.

I cannot say enough good about this seller. He is always so great at communication. The prices on *** are amazing for great timeshares that are extremely valuable to me. I would have to pay $50-60,000 for these weeks that I buy on *** for $4,000-$5,000 including closing costs.

I have never had a single issue with anything I have purchased from John ***, who is *** on ***. Look him up and get a great deal on a very valuable timeshare. I do not know why people get rid of perfectly good timeshares, but they do, and you can get them for so much less than retail. Same timeshare, but low price. Why buy from Marriott directly? I see no reason.

A
A
A. Brekke
Verified customer This complaint was posted by a verified customer. Learn more

They were quick to respond and very helpful. Bought additional timeshare weeks in the ABC Islands. My family will make more memories on vacation.

O
O
O. Towne
Verified customer This complaint was posted by a verified customer. Learn more

My transaction with the Timeshare Group was though ***. I purchased a Vacations International points based contract to add to my existing contract. Once the *** process was over & I had the winning bid, the Timeshare Group immediately started the transfer process. The paperwork was processed by their title company and was fast and efficient. Within a week all the documents were processed and ownership was in my name. I was very pleased with my dealings with the Timeshare Group.

S
S
S. McDermott
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a time share from the *** website and the Timeshare Group, LLC handled the escrow for the purchase. They were very efficient and guided me through the purchase and completion of the purchase and providing the deed to the property. I felt very comfident in having them handling the escrow process.

Steve ***
Petaluma, California

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group We purchased a Hilton Grand Vacations property through this company

We purchased a Hilton Grand Vacations property through this company. As I was a little skeptical about not buying directly for Hilton at first, after seeing the Timeshare Group's reviews online I felt confident to do it. John Smith was extremely informative, answered all of my questions and walked me through the process. He always answered the phone and replied to all e-mails in a very prompt matter. Told us the paperwork with Hilton for the transfer could take 45 days or so and it ended up being like 20 days. I highly recommend this company for your future purchases.

Read full review of The Timeshare Group and 4 comments
Hide full review
4 comments
Add a comment
A
A
A. Crooks
Verified customer This complaint was posted by a verified customer. Learn more

Easy to work with, no issues and helpful with any questions. Recommend, I've used 3+ times.

J
J
J. Gleichner
Verified customer This complaint was posted by a verified customer. Learn more

Great experience doing business with this company, They demonstrated to be customer centric and professional at all times whenever I asked a question or had an inquiry via email. It was a pleasure to do business with them. Five stars was earned!

C
C
C. Rippin
Verified customer This complaint was posted by a verified customer. Learn more

John *** and The Timeshare Group did a wonderful job in helping us purchase an after market timeshare! They were very professional, prompt, and pleasant to deal with. Anyone could do business with them with full confidence!

J
J
J. Cruickshank
Verified customer This complaint was posted by a verified customer. Learn more

Our experience purchasing a resale timeshare through the Timeshare Group was fantastic! John and his team were in constant communication throughout the entire buying and transfer process and were able to answer all of our questions with ease. Would absolutely recommend the Timeshare Group to anyone looking for a resale timeshare!

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group Just confirmed final transfer on a 1000 points purchased through the Time Share Group, LLC

Just confirmed final transfer on a 1000 points purchased through the Time Share Group, LLC. John Hamlet, our sales rep was fabulous, and followed us through the entire process, and all was processed ahead of his original schedule.
We also just purchased additional points on a separate transaction, that is moving very smoothly as well
I would do business with them/ him again and would certainly recommend to anyone, their assistance in any sale and/ or purchase. As I have had some very poor experiences in the past with others in this field, I speak from some knowledge myself.

Read full review of The Timeshare Group and 4 comments
Hide full review
4 comments
Add a comment
M
M
M. Runolfsson
Verified customer This complaint was posted by a verified customer. Learn more

I was extremely pleased at how smooth our transaction proceeded and the timeliness of our communications from The Timeshare Group. Looking forward to a future relationship!

S
S
S. Kulas
Verified customer This complaint was posted by a verified customer. Learn more

Just had a great experience working with The Timeshare Group, LLC. Bought some Marriott trust points through them. This is a great way to buy a timeshare and save money. They are totally trustworthy. I recommend them.

B
B
B. Tremblay
Verified customer This complaint was posted by a verified customer. Learn more

Very professional organization with excellent communication through the entire process. I would definitely have no reservations purchasing another timeshare through them again.

D
D
D. Aufderhar
Verified customer This complaint was posted by a verified customer. Learn more

It was a great pleasure working with The Timeshare Group & all the people there. The process was easy, convenient and hassle free. All our questions were answered promptly and in easy to understand terms. We submitted our bid for an additional week on 4/21 and, on 7/1, we were notified our transaction was complete. So quick, easy, convenient & attentive with great people to work with. We would definitely use them again, should we ever need this service again.

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group Bought a timeshare twice off their website, from "The Timeshare Group, LLC" I had zero problems from this company

Bought a timeshare twice off their website, from "The Timeshare Group, LLC"
I had zero problems from this company. That said, there was a slight delay issue with the timeshare company with mailing documents incorrectly. BUT it was quickly resolved with "The Timeshare Group" on top if it. So it was quickly resolved. In addition, I was given all the information I needed to follow up myself with the timeshare company! Despite this minor "hiccup" that was not their fault, I was never concerned. Great communication all the way.

What I bought and got was exactly as described. Smooth transactions!

Read full review of The Timeshare Group and 4 comments
Hide full review
4 comments
Add a comment
D
D
D. Mraz
Verified customer This complaint was posted by a verified customer. Learn more

John and his team did a great job! They did everything that they said that they would do, and did a great job of explaining the timeshare transfer process in the secondary market. More vacations for me and my family! Thank you, Julie

J
J
J. Kemmer
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased from this seller for other timeshare listings. Excellent seller to work with. Great communication and quick turnaround time. I won the Bid on May 23rd. 2022, and the deed was recorded June 8th. I will be looking for more deals from this seller.

K
K
K. VonRueden
Verified customer This complaint was posted by a verified customer. Learn more

They are so easy to work with. Quick, knowledgeable, honest, open and good communication. They make this process easy to go through and give us confidence. I highly recommend working with this company if you are looking to buy any timeshare.

C
C
C. Baumbach
Verified customer This complaint was posted by a verified customer. Learn more

The Timeshare Group, LLC have been phenomenal in getting me from the Presidential to the Chairman's level for the Marriott Vacation Club for half the cost it would have cost through Marriott, both John *** and Mr *** were helpful, prompt, and patient I gettin us from here to there. You will not be disappointed with them!

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I purchased Marriott Destination points through The Timeshare Group LLC

I purchased Marriott Destination points through The Timeshare Group LLC. In the beginning I was not sure if they are legit, because their price was really good. I checked ComplaintsBoard.com site found they have really good review and I felt more comfortable to work with them. The escrow closed in about two months. They delivered what they promised. During the process, John Smith, Jomari Johnson and Thomas Ochoa kept me posted all the way. They answered my questions professionally and I will recommend them to everybody and would work with them next time if I have need. Thanks to The Timeshare Group LLC.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group My original timeshare purchase was direct from Hilton

My original timeshare purchase was direct from Hilton. I wanted more points so I looked at my options. I was initially hesitant about purchasing on the resale market but did my research and there were several positive comments about The Timeshare Group. Fast forward two months. I just closed on my purchase yesterday. This company was extremely professional from day one. John and Jomari skillfully guided me through the entire process and answered my questions along the way. I wholeheartedly recommend doing business with The Timeshare Group and would not hesitate to recommend them to friends. Thank you!

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I was very pleased with the professionalism of this company

I was very pleased with the professionalism of this company. I am a Hyatt owner and purchased a timeshare for my son as a college graduation present. I found them to both helpful and efficient. Rest assured that this company is legitimate and does what they say. I would certainly buy another timeshare from this company. Just to clarify since I have owned a Hyatt for many, many years. Timeshare points can be confusing as points are always given in advance for the following year, and so you will usually need to pay the maintenance fees for those points that have already been issued at closing. Hope that helps some understand it.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I have been a repeat customer of The Timeshare Group LLC, and I've been pleased with the team, especially John and Jomari

I have been a repeat customer of The Timeshare Group LLC, and I've been pleased with the team, especially John and Jomari. I have received prompt responses to every question - both by email and by phone - and the sale process was clearly communicated with all terms and conditions matching what I was told and what actually occurred. Most importantly, the Timeshare Group acted quickly at each step, ensuring that all third-party interactions occurred in a timely manner, leading to a prompt closing of the transaction. I am fully satisfied with my interactions and would highly recommend The Timeshare Group LLC for the purchase of timeshares.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I am pleased to write this positive endorsement of The Timeshare Group LLC

I am pleased to write this positive endorsement of The Timeshare Group LLC. We are senior citizens who desired to transfer a timeshare out of our names, and John Hamlet and Thomas Ochoa accomplished this with professionalism and thoroughness. We greatly appreciated the clear-cut instructions, simplicity of the process, and respectful customer service. The price for services rendered was substantially lower than another company we utilized for a timeshare sale and transfer several years ago, yet the service provided was totally superior. The complete transfer was effected in less than two months. I would wholeheartedly recommend them for any timeshare needs.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group The Timeshare Group walked me through my first purchase of my timeshare and held my hand every step of the way

The Timeshare Group walked me through my first purchase of my timeshare and held my hand every step of the way. Needless to say I was nervous to purchase over the internet with a company I did not know because I was worried about being scammed. This group, every single person in the group, walked me through the process and kept in communication with me. I truly appreciated the time and care they spent on my account. In fact, it was less than 3 months later I actually bought another timeshare and I the only group I wanted to work with was this one. They make customer service look easy and the reassurance they inspire is amazing. I wouldn't go anywhere else. Thank you all for your help, keep up the wonderful work you do!

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I bought my first Marriott timeshare via eBay using The Timeshare Group, LLC as seller/broker

I bought my first Marriott timeshare via eBay using The Timeshare Group, LLC as seller/broker. I had heard numerous horror stories of deals gone bad on eBay, read reviews on The Timeshare Group, LLC and, based on those reviews, I gained the comfort to bid and win the auction. Immediately upon my win of the auction I was contacted by John Hamlet of The Timeshare Group, LLC. They have a well oiled machine over there, communication was superb, and he responded to all of my questions. His assistant, Jomari Smith, was equally exceptional and responsive. They kept me well informed of the status and they kept the transaction moving forward. We closed without a hitch. I strongly recommend working with The Timeshare Group, LLC.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group The Timeshare Group

The Timeshare Group. LLC was very professional, and helpful in their handling my purchase of Marriott Vacation Club Points. John Hamlet contacted me right away with the details of the process.
After that I dealt with Jomari Smith whom was very helpful and responsive to my inquiries. The only problems that I had in this transaction came from my personal bank not sending a money wire correctly, and the US Post Office taking 2 weeks to deliver a Priority Express that was suppose to take 2 days. Even with these outside problems Jomari Smith was very patient and helpful in completing the sales transaction. I would use this company again, and recommend it to others whom are interested in buying a timeshare or timeshare points.

David R

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group We were delighted to find the Nanea Unit we wanted offered for a fair price

We were delighted to find the Nanea Unit we wanted offered for a fair price. In ordinary times, we would have been skeptical about all these at distance contact and the transaction details. Covid restrictions made it seem even more onerous. Not buying directly from the resort was another unknown. In fact, the TIMESHARE-GROUP explained everything clearly, made the preparations easy, worked through the Resort's "First Right of Refusal" and ... we are owners. I expected the financial transfers to be concerning, but they had several options and all was both easy ( as spending can be) and never felt risky. We dealt with several of the staff and the boss, All were pleasant, capable and promptly helpful. They got my five stars and I am picky! Good luck!

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group We have purchased Wyndham timeshares several times from The Timeshare Group, all honest and as promised, there were no problems

We have purchased Wyndham timeshares several times from The Timeshare Group, all honest and as promised, there were no problems. This most recent one was registered with Wyndham much faster - within 2 months. John Smith was very responsive with any question I had, answered as quickly as could be expected, if not immediately. That is fantastic in my book!
On any ad for a timeshare is a list of all charges. There are no surprises.
It is to be expected, that the charges can change over time, just as everything else gets more expensive.
We see owning a timeshare means vacations in favorite places are prepaid in monthly installments. By checking the same resorts without being a timeshare member will cost a whole lot more.
Especially in times of Covid, we appreciate being in an apartment by ourselves.

Thank you, John Smith of the The Timeshare Group, we appreciate you!

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I am so pleased with John Smith and my bargains on The Timeshare Group for Marriott timeshares

I am so pleased with John Smith and my bargains on The Timeshare Group for Marriott timeshares. I have purchased at least six from this company over the last 10 years, many of them over the last four months, and when anything is delayed, it's not his company's fault, it's always the fault of Marriott for slowly transferring these already-deeded weeks into our names.

I cannot say enough good about this seller. He is always so great at communication. The prices on The Timeshare Group are amazing for great timeshares that are extremely valuable to me. I would have to pay $50-60,000 for these weeks that I buy on The Timeshare Group for $4,000-$5,000 including closing costs.

I have never had a single issue with anything I have purchased from John Smith, who is highly recommended on The Timeshare Group. Look him up and get a great deal on a very valuable timeshare. I do not know why people get rid of perfectly good timeshares, but they do, and you can get them for so much less than retail. Same timeshare, but low price. Why buy from Marriott directly? I see no reason.

Read full review of The Timeshare Group
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

The Timeshare Group I was able to sell my timeshare through the company at a very low rate, but that was not the problem

I was able to sell my timeshare through the company at a very low rate, but that was not the problem. When I inquired about payment and provided all the banking details, I was given evasive answers about how I was going to get paid. I was told that the bank info provided was incorrect and they would not attempt again, unless I paid for their employee to go back to the bank and try again. I found this request unreasonable, as I had confirmed my account and routing number and there was no issue. Perhaps the teller made a mistake. Then, Thomas [Last Name] (who claimed to be the owner) began to use offensive language and curse at me on the phone. He accused me of treating him like an idiot, even though I had never made such a comment. I asked if this was how they treated all customers, and he responded that it was only when they treated him like an idiot. I mentioned that I would inform the company about his behavior, to which he replied that he was the company. As he continued to yell obscenities and talk over me, he boasted about his experience of having done 30,000 transactions and claimed to know how things should be done. While I believe his experience, I did not deviate from the standard procedure followed by others, so he should have known how to handle it correctly.
If you enjoy being treated poorly and having someone curse at you on the phone, while paying very low prices from which they profit greatly, then this is the company for you.

Read full review of The Timeshare Group
Hide full review

The Timeshare Group Complaints 0

Looks like The Timeshare Group has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent The Timeshare Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is The Timeshare Group Legit?

The Timeshare Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: The Timeshare Group stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights The Timeshare Group's reputation as a trustworthy leader in their field. Customers can rely on The Timeshare Group's services, assured they're dealing with a highly reputable and fully legitimate company.

The Timeshare Group has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Buy-ts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Buy-ts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

About The Timeshare Group

Screenshot The Timeshare Group
The Timeshare Group, found at buy-ts.com, is a reputable business specializing in the timeshare industry. With a range of services tailored to meet the needs of both buyers and sellers, they provide a platform for hassle-free transactions. Whether you're looking to purchase a timeshare or sell your existing one, The Timeshare Group offers a seamless experience. Their user-friendly website ensures easy navigation and access to a wide selection of timeshares. Trustworthy and reliable, The Timeshare Group is your go-to destination for all your timeshare needs.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Timeshare Group Contacts

  2. The Timeshare Group phone numbers
    +1 (888) 505-3537
    +1 (888) 505-3537
    Click up if you have successfully reached The Timeshare Group by calling +1 (888) 505-3537 phone number 0 0 users reported that they have successfully reached The Timeshare Group by calling +1 (888) 505-3537 phone number Click down if you have unsuccessfully reached The Timeshare Group by calling +1 (888) 505-3537 phone number 0 0 users reported that they have UNsuccessfully reached The Timeshare Group by calling +1 (888) 505-3537 phone number
  3. The Timeshare Group address
    1711 Amazing Way Suite #202, Ocoee, Florida, 34761, United States
  4. The Timeshare Group social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 04, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.