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WorldMark by Wyndham

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WorldMark by Wyndham Complaints Page 9 of 9

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5:22 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

WorldMark by Wyndham untruthful timeshare salesman

My main reason for writing this is to warn others to research sales practices of timeshares and to make sure your legal documentation is reviewed by legal councel before signing.

After numerous calls, I went to seminar at Worldmark by Wynham (Trendwest) in Fresno CA. Not going into detail, at my presentation I was verbally lied to almost to the point of negligents. There big scam is getting someone to sign a contract without being afforded legal review of the contract. To get the so called premium package they offered you must sign that same day. There is no way anyone who is not a lawyer can read and understand the "lengthy" contract and there was no way I could get a lawyer on such short notice, which was quite convenient for them especially on a Saturday

They said not to worry because of the short time to review so many documents, they would explain every detail. Needles to say they forgot to metion the legal info that you could say is written for a lawyer to read and not your average consumer.

The big thing they leave out is that there is no way to ever sell back your memebership!?. I asked them where in the contract it said this and the only response I got was there is a 7 day cancellation period. But thats a given in many contracts. I asked if there was a liquidation or penalty clause or something in case of a default. I was just told over the phone that there is no way they would ever take back my membership, the contract was ironclad (they really couldn't give me an answer). If you could never give it back why would you need a contract. I do not know how they can enforce this since there is no tangible (or deeded) property involved, "It's just a membership". If I financed a house or a car and did not make my payments they would take my car or house an all money paid. If there timeshare membership was so good, why do they have to stoop to this level in order to sell a membership.

One reason I could think of and this is my fault for not researching the number of lawsuites Trendwest has against them for similar consumer fraud practices.

Another reason that became well aparent was the resale value. When I got their premium membership (Worldmark by Wyndham) with 6000 points it cost me $11, 400. Needles to say when I started doing a little more online research the "RESALE VALUE" of my Worldmark membership was between $3800 - $4200. This is the main reason they do not tell you they won't take there membership back. It as though they throw it out on the market and pad their pockets on the loses involved. Oh did I say that after there 13%+ interest rate they offer for their convenient financing you will be paying over $18000 over 10 years for the resale value of a $4000 membership.

I also wanted others to know that being in the military and seeing several other military and retired military members with a steady income in the same timeshare trap, to become aware of these untruthful timeshare salesman. They may be targeting fellow service members as well as many others.

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diana winter
US
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Apr 28, 2024 2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spent hours and days on phone trying to fix mistakes done from clueless clowns overseas, having so many charges, and mistakes , money never got returned to my cr credit card! Absolute disaster! Looking to get rid of this total nightmare! Owner since 2004- and completely disgusted of the customer care ! Fees and maitanance always going up for what!

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Don Le
US
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Oct 22, 2023 10:01 am EDT

So they give you high pressure sales to "upgrade your experience", here is how it goes.

"You can add 8000 credits and keep your payment the same"

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quanbo
delta, CA
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Aug 13, 2023 12:51 pm EDT

they cancel my travel share program without any notice.

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Paul Cayley
ISSAQUAH, US
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Jul 03, 2023 5:46 am EDT

These people need to be put out of business. They continue to devalue existing memberships by reducing the value of the credits and creating new programs that make it all but impossible to book any desirable property unless you buy some additional service.

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David Groninger
US
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Apr 04, 2023 6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I called numerous customer service phone numbers and was not able to reach any human being. Nobody to talk to, only numerous recorded messages or advertisements and long wait times. For a company in the hospitality business, to make it so difficult to be contacted by the phone, - does not motivate me to have anything to do with this company.

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Banks M
Estacada, US
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Sep 04, 2022 12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a reservation for a resort in Arizona. Worldmark charged me a guest certificate of $125.00 because my adult daughter arrives earlier in the day and I wanted her to be able to check in before I got there! I arrive late in the day and I am also staying in the same room!

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MadCC
US
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Sep 12, 2021 7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How did you get out of your contract? Having a similar issue. Was pressured into saying yes and mailed in a letter to cancel membership in a timely manner as I was told I could and now I'm going back and forth with them. One person said it was canceled yet I get my statement for payment 2 days later. Help if you can

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K3ith
Annandale, AU
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Oct 05, 2012 4:57 am EDT

When I signed up over 10 years ago, I was not aware that I could lose my membership if we didn't get keep up with our levy payments. I have also been told that it was all inflation proof. But they did not tell me that the value of the points would not decrease in their buying power so to speak. As a result - more points are required for holidays since we joined up. So if that's not inflation then what is? It is a scam - you don't own anything - you can never become a board member. Cut you losses and run. We blew $10, 000

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Positive outlook always
Post falls, US
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Nov 25, 2012 3:25 pm EST

I bought a new car for over $27, 000 and now just 4 years later it is worth less than $7, 000. Almost the same as your timeshare except you still have something as good as the day you bought. My point is enjoy and stop whinning...

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wmowner
Calgary, CA
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Aug 15, 2010 1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask your questions here... http://www.wmowners.com/
Dont trust a word the salespeople have to say.

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WorldMark by Wyndham is ranked 17 among 24 companies in the Timeshares & Vacation Properties category

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