World Education Services [WES] review: Complaint regarding the delay in my transcript evaluation

My university sent my official BSc documents to WES by postal mail using DHL Express Worldwide Doc. According to the information previously provided to me by WES customer service representatives, the documents were received by WES on 30 June 2026, and I was informed that they would be reviewed and updated within approximately 10 business days.

However, it has now been two months, and my BSc transcript evaluation is still showing as pending.

I have contacted WES customer service several times regarding this matter. Unfortunately, I have received different responses on different occasions. Most recently, I was informed that WES has no record of receiving the documents, which is particularly concerning because I was previously told that the documents had been received.

Unfortunately, this delay has had a serious impact on my university admission. My admission was rejected solely because the required WES transcript evaluation was not completed and submitted within the required timeframe.

I sincerely hope that WES will treat this matter as urgent, given the significant impact this delay has had on my university admission. I have fulfilled all the requirements on my side and have made repeated efforts to follow up and resolve this issue.

I respectfully request that WES urgently investigate the status of my documents, clarify the conflicting information I have received, and provide me with a clear and prompt resolution. I would greatly appreciate your immediate attention to this matter.