woolash eyelash serum
I ordered an eyelash serum on the 28th of September from woolash.com, when it was ordered it stated it was due for delivery within 7-21 days, however I have now been waiting over that period of time and still haven't received the product I have already paid €55 for.
Tracking was last updated 21 days ago, and nothing since, also can't find a contact number for the company who is supposed to be delivering the item.
Tried to find a customer service contact number or email address for woo pure but can't seem to find any form of way to contact this company. I have then proceed to use the woo lash help Center which is on their website and have been ignored both times I have sent a message explaining the situation.
I feel like I've been defrauded and am very unhappy.
order not received
I am from South Africa. I ordered the Woolash Starter from Woo Pure on the 29th of May on the Woolash website. According to the tracker on Woo Pure website the order has been delivered.
Today is 30 August and I still have not received my order. I tried numerous times to contact Woo via email, messaging and no response from them. Their website has no contact numbers. They have a chat facility that does not seem to work. I leave messages on the chat screen but have had no luck in getting a reply. I have no idea how to get hold of this company to state my complaint.
woo pure - woo lash eyelash conditioner/serum
In May 2018 I purchased two bottles of Woo Lash Eyelash conditioner/serum. The website, https://www.woolash.com, promised a 60-day money-back guarantee if it did not work for me. It did not work and in July 2018 before the 60-days were up, I went to the website again to request a refund. There is no phone number for customer service or no phone number at all even to order. I wanted to make sure that I followed their exact instructions on returning the product for a refund. So, I completed the only way they offered, messaging, and waited for a reply. They never responded to me at all even though I sent several messages to their company. This obviously is a shyster company. Fraudulent with misleading advertising.
Do not do business with this company. They do not hoor their promises. False and fraudulent advertising online. They should be shut down. You will not get your money back if it does not work for you.
I sent Woo Lash another message to tell them that I had written bad reviews of their company. They contacted me via email and told me that their message system was down and they had been unable to contact me and did not have my name so could not contact me after they got their system working again. So, even though it was past the guarantee period, they issued me a full refund when I returned their product. I have no complaints at all regarding my transaction with Woo Lash.
I bought woolash a few months ago. My lashes started falling off! There are sections of eyelash missing on both eyes. I hope others wont make the same mistake. Very devastating!
I had eyelash extensions and when they were removed I lost quite a few eye lashes. I read all the hype about how great this product was and was anxious to try it. Well, I have been faithfully using it since November 7th and it is now December 18th. There is absolutely no significant difference aside from tiny little lashes coming out that would have grown anyways. It's really disheartening that I had fallen victim to another BS scam that uses fake advertising to get their products sold. It's too bad companies like this are not shut down for their false claims like this one. This is truly a rip off.
DO NOT WASTE YOUR TIME! THIS PRODUCT DOESN'T WORK!
Judy G
trying to contact this stupid customer service, nobody answers me as I am requesting to return and refund. this company is a total fake! No one responds here and no one post a negative review about the truth about this product! Fake, fake, fake!
Does anyone have contact information other than the website?
*2018 sorry guys lol
I ordered from Woo Lash October 31st 2019. My order was shipped 11/01. It has now been 2 weeks (Nov 14th) and I still have not received anything. My shipping even says delivered yet I never got anything. Very disappointed in Woolash because I thought I found the best product for a decent price.
I ordered WooLash early in June. Used it for 3 months and had absolutely no growth! I couldn't be more disappointed. The product that I am now using EyEnvy is a superior product and the results are as promised, longer, fuller eyelashes in 2.5 months.
I am in South Africa and ordered this product, it took 3 months to recieve it. There were no responses on my queries before that.
I have used the product for more than 3 months and have absolutey no growth.
Ordered this product on July 31, 2018, have not received it. It was a double order for $55.70 paid through PayPal. Please advise or just send it.
I ordered this product on July 31, 2018 and I have not received it. What is going on? It was a double order for $55.70.
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Woolash.com Contacts
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Woolash.com phone numbersClick up if you have successfully reached Woolash.com by calling +1 (818) 500-7544 phone number 0 0 users reported that they have successfully reached Woolash.com by calling +1 (818) 500-7544 phone number Click down if you have unsuccessfully reached Woolash.com by calling +1 (818) 500-7544 phone number 0 0 users reported that they have UNsuccessfully reached Woolash.com by calling +1 (818) 500-7544 phone number
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Woolash.com emailssupport@woopure.com100%Confidence score: 100%Supportsupport@woolash.com75%Confidence score: 75%support
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Woolash.com addressPO Box 58009, Sherman Oaks, California, 91413, United States
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Woolash.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 29, 2026
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