PopReal Customer Care Service



Room 1501, 181 Queen’s Road Central, Grand Millennium Plaza
England, Greater London
Hong Kong

Customer Support Phone Numbers


PopReal Complaints & Reviews

PopReal / overcharge; 30% credit as new customer not applied.

Jul 11, 2019

On July 9, 2019, I was online at your website and wished to place an order as a new customer for the ruffle trim solid color dress, purple, size 150, sku: DR18121403. When I pressed the button to pay through PayPal I noticed that for some reason the price I was charged did not include the...

PopReal / good products for little money

Jul 10, 2019

Shopping online is never easy, sometimes is not advisable but with a website like this it made me reconsidered and I don't regret shopping online. Doing business with this company is the best decision to take, in terms of best fashion dresses and shoes, with the best quality you will not...

PopReal / conjuntos de verano

Jul 09, 2019

Hace 1 mes preparando las vacaciones me tope con esta tienda en linea y sus preciosos vestidos y bañadores para mis sobrinas, elegí 2 en colores naranja y azul que venían a dúos con 2 bañadores para su Mami y su Papi. El producto llego después de 20 días, muy bien empacado y tal cual el...

PopReal / excellent shipping and payment method

Jul 05, 2019

My purchase on PopReal website is very good because i have received every things that i have bought. So, i can advice you to buy on this website every dress what you want: you choose best fashion solution for you and next put it on your shopping cart to pay with your credit card or paypal...

PopReal / order no: p516927

Jun 11, 2019

Wow! This has been a nightmare, these people are scamming you left and right. Only to make it seem that it's someone else's fault. I order over 100.00 worth of merchandise. Never received checked to see why they said its been shipped already. I asked to where they send this: Good day upon...

[Resolved] PopReal / 2 months, still have not received order or shipment notice

May 21, 2019

Order number P502896. I ordered on March 25, in hopes that one month would give it enough time to have the matching mother daughter dresses for Easter. I checked back about a week later and the order was packing. Then I checked another week or so later - April 10th it was being delivered...

[Resolved] PopReal / my first and last order

May 18, 2019

I placed my order got the confirmation. I should have know to cancel the order from day one when my bank said it was a possible scam alert on my bank account but a friend ordered from the site and did have a good experience. I Check back every few days for the status. I see that my...

PopReal / no idea where my orders are at... they are scamming people

May 07, 2019

Ordered "mommy and me" dresses february 22nd. I contacted them april 19th and someone said that they were back to their normal processing. It's now may 7th and still nothing. I get that it takes awhile for shipments from china, but it should not take this long. I've tracked my orders & it...

PopReal / order number: p494953

Apr 23, 2019

I spent $137.82 on my order that I placed on the 5th of March, I have tried contacting through email & phone & haven't gotten a reply back. On their site it said that I would receive my order in 3-5 business days. Customer service emailed me saying I had to exchange a headband for another...

PopReal / my order

Apr 23, 2019

I received the credit card statement stating that I had ordered a product twice that it was the same amount in the same exact order I ordered four separate matching family outfits they sent me duplicates of these for and they charged me double the money none of these outfits fit me I can't...

PopReal / product and service

Apr 19, 2019

P496882 Please follow up my case. Still haven't received one item ordered in January. Received 8 items. 4 of them are in poor quality and inconsistent size. Not able to wear. We ask for refund. They make the job very difficult. Replied many times email with same thing they ask. I mentioned...

PopReal / popreal for kids clothing

Apr 04, 2019

I ordered two items on the 14th of March they told me that my items would arrive 3-5 business days, I can't track my order even though I have a tracking number the tracking hasn't moved nor have I recieve my two items and today is April 4th, I definitely feel like this company is a scam. I...

PopReal / order #p444164

Jan 23, 2019

I placed $50 order 75 days ago and still have not received it. I've been in contact with customer service via email since 12/3/18 and still don't have any answers as to why I don't have my order. My order was for mommy and me Christmas dresses which I'm not canceling since I've read people...

PopReal / items never received

Jan 09, 2019

I placed an order that contained 51 items June 2018. Pop real shipped 6 of the 51 items August 2018. In September I began inquiring about remaining missing items. As of January 9 2019 Popreal has not responded. I have tried contacting them through my financial institution and they provided...

PopReal / unethical behavior, ripoff

Jan 07, 2019

Do not order from this company! Never received order confirmation and/or receipt. Took a month to receive order. When I finally received it the order was incorrect. The matching father-son shirts were the wrong color. And I ordered a shirt for my toddler that said "did we just become best...

PopReal / product never received after 4 months of waiting then refund promised

Dec 31, 2018

This is unbelievable! I order online back in April, $50 worth of product, finally came to realize in late October that I had never received the items. Reached out to customer service who stated they would issue a refund 'rush' priority for my money back. Fastforward to December and I still...

PopReal / order #p456746

Dec 27, 2018

I still no tracking number and it has been over a month where is my order. You better get me my merchandise or my money back. My husband works for the FBI and believe me we will find you and have you charged for fraud. As I research your company I am finding you guys like to scam a lot of people. You have one week to return my money or get me my order.

PopReal / never received product after 7 week wait. scam

Dec 27, 2018

This is a scam! I did not receive my product after purchasing it 7 weeks ago. The original email said it would take 3-7 days. I sent email to them multiples times asking where my purchase was and they PROMISED it would arrive before Christmas Eve. It never arrived. Therefore, I emailed...

PopReal / p446519

Dec 20, 2018

I ordered november 12th for Christmas dresses for my family. Order P446519 . I have been asking where my order was for weeks and finally was told it was still processing. I asked for expedited shipping and did not receive it. I was told a few days ago it would be 10-20 more days! Since I...

PopReal / product/customer service

Dec 14, 2018

Horrible! I ordered two matching outfits for my daughter and I, only received one and when I contacted them about the missing one they said it was out of stock. They were not going to tell me it was out of stock and would have kept my money and never informed me of anything if I hadn't...

PopReal / customer service complaint

Dec 12, 2018

Very disappointing. I made the purchase on 11/14/18. Sent the request to cancel my order 11/19/18. Didn't hear back in the 48 hours as promised, so I emailed on 11/25. Received a response on 11/26 asking for the item's SKU #, even though I had provided the order # in my email on 11/25...

PopReal / order. p432936

Dec 07, 2018

I have ordered 2 item: -1 mom velvet big red heart pattern matching dress Size 3xl (that I have received) - 1 girl velvet big red heart pattern matching dress (that I don't have received). Only the dress for adults was delivered, not even the child dress Please check if it was a single...

PopReal / product never received, company is a scam!

Dec 03, 2018

I ordered 4 items from this company & only received half of my order. I paid Express shipping, to have them delivered by a certain date. Even the half I did receive was not delivered on time. It has been months. Only after expressing my complaint on a Facebook advertisement did they reach...

PopReal / shipping

Nov 21, 2018

I made a purchase on Nov 8th & have still not received a confirmation of being shipped. I have sent 2 emails to your customer service line asking A) to have my address changed. The address needs to be: 2705 Friendly st Eugene OR 97405 B) where my package is. I think it's incredibly...

PopReal / about my order no. p432757

Nov 19, 2018

I spent more than 200 dollar on this website because i am going to Africa and i wanna to bring with me some gift for my nieces and friend's kids. But I only received partial order. When trying to reach them, no way to contact them . Their phone is not working and when i send a message to...

PopReal / worst customer service

Nov 05, 2018

I did a complete order, I spent over 100 dollars on this eebsite, it took more than a montj or so to get to me, and when it did the clothe stinks, like garlic which is super weird and disgusting. None of it fitted me, my husband or my baby, so I reached out to them to return all of the...

PopReal / matching outfits

Oct 07, 2018

I have attached the communications I have had since I placed an order. I did not receive any clothes from them neither the refund. They are a scam!!! I cannot find the contact information to the resolution center. Is that made up? Re: Payment issue 24 messages julia Reply­To: Service Popreal...

PopReal / never trust popreal

Oct 07, 2018

They are fraudulent company!!! Never order as it is gonna be waste of time and money! I ordered dresses for my baby, 2 months ago with express shipping but I haven't even got a shipping notification or connote number. I emailed that I wanna refund but they said their account team has a...

PopReal / refund issue

Oct 03, 2018

Order was place on April 2018, requested refund the next day due to moving to a new address. Been going back & forth with customer service since and it is now October 2018. I've been told the same thing over and over, that I will get my refund as soon as they "fix their financial system"...

PopReal / order placed but order never received and money never returned

Sep 13, 2018

I placed an order in May for 3 items. I never got any tracking. I couldn't get a hold of anyone from the company except on Facebook. By July they had told me they still hadn't shipped. I asked for my money back. Well it's Sept. And they still refuse to pay me my money. Every time I ask for...

PopReal / unethical behaviour/lies

Sep 13, 2018

This company has been the absolutely worst company I have every worked with. I placed an order in MAY and I am still working to get it taken care of. After several statements that items had been shipped (which was why they couldn't issue me a refund in June). A few items finally arrived in...

PopReal / customer service

Sep 13, 2018

I ordered 7 dresses in June for a wedding. Never received them. Customer service told me they were lost. Told me I would receive a full refund but have never received ANY money back because apparently your financial systems are down- which I am sure is a complete lie. It has now been 3 months and I haven't recieved my refund. What do I have to do!?!

PopReal / never received my package p387788

Sep 13, 2018

I am done going back and forth. I paid for package on June 20th and received only part of it. I have asked multiple times for refund for items that I have not received and also not to send me those anymore because I was waiting 2 months for it and you were not even able to expedite...

PopReal / scam.

Sep 11, 2018

In March this year, 2018, mydaughters birthday was coming up. I founf popreals advert on facebook and decided to buy 3 dressesfor her n me for the occasion. It is 7 months down the line. I never received my goods nor my refund of 108 dollars. After several complaints on their facebook and...

PopReal / refund issues

Sep 09, 2018

Bought a matching coat for me and my daughter in April. Been waiting for a month and finally emailed them about it. Thats when they told me that the items are not available. If I didnt send them an email they wont tell me anything about it. Asked for a refund and kept recieving the same...

PopReal / 3 items I have been waiting for it to be shipped. I keep getting same reply’s sorry or sorry no enough.

Sep 05, 2018

one and half months waiting for my 3 items now I demand to know what is going on.😠 I have payed for my order. I am most upset about because never had this problem online before I just want what I ordered from Popreal I don't want to take this further. This most upsetting most the customer...

Pop Real / matching bathing suits and dresses

Aug 31, 2018

In reading the other comments it is obvious this company is a scam, and my case is not just a mistake. I ordered matching items in May, it is September and I have received 1/7 items. I have emailed and left messages over and over and the emails don't even reply to what I sent. They are...

PopReal / ordered over 90$

Aug 28, 2018

I have ordered items with popreal for a family picture since July 23rd and up until today my items have not been shipped not to talk of tracking. I wanted this item for a family picture to place in my new home . All I get is email from one "Polly" with promises that it will be shipped...

PopReal / never received item/refund

Aug 20, 2018

I ordered matching dresses May 9th, 2018, for my daughter and me for a maternity photo shoot.Two months later, I received the package, but it only contained her dress, not mine. I emailed customer service, and they stated that my dress was backordered before, but would now ship out within...

PopReal / never received items or refund

Aug 16, 2018

This people are scammers, never buy from them!!! i am reporting them to the police. I have placed an order 5 months ago and haven't got either the items or a refund, i have 24 emails back and forth with their customer service requesting my pieces or my money and first they said they were...