The complaint has been investigated and
resolved to the customer's satisfactionResolved Woodforest National Bank — being fired for doing what was right
resolved to the customer's satisfaction
I started with Woodforest National Bank in Feb. 2007. I loved my job. Customers are great. I love to help people. Customer service is very important to me. I was fired on Jan. 2009, just weeks from my 2 year anniversary. I was shocked. There is an employee that is predudice that works there and we had had some complaints, well it just so happened that this employee had emailed me a home about her feelings about our co-worker who is black and our customers who are black. I turned in the email to my manager and she in turn turned it into the Regional Manager who in turn said he showed it to the upper officers and told me that it made it all the way up and everyone in woodforest is disgusted with this employee. Well we had another incident on the 31st of december that she was rude to this custumer who was only there to make a deposit into his relatives account. Well my MIT called the Regional manager and told her write up a misconduct and have everyone who was around write up a statement. Well that was 3 of us and we did. Well a week later we had a conference with the regional manager individually and then a meeting the next night and myself and the MIT had to call HR (2 different people Marci and Paula). Then the next day we worked our shift and the MIT was told that she made the whole thing up and fired and I was told that my stories did not coincided with what i told the regional and the HR, so basically they called me a liar. So basically the lady is still there and she has had several write ups and has been short several times in here draw(over $50). I am hurt and think they did wrong by me. I loved my job and miss it. They did not even give me my full vacation time. I don't know what i can do but if there is any suggestions I have 60 days from termination date. Below is the email i copied.
From: [protected]@ec.rr.com [mailto:[protected]@ec.rr.com]
Sent: Wednesday, August 13, 2008 11:52 PM
To: Robin Mogavero
Subject: RE: FROG in exchange for PIE RECIPE
Dear Rocking Robin:
YOU are one of my favorite people there at work. I want to say FAVORITE, but that seems unfair and I do not want to hurt anyone's feelings.
I have learned to love you so much more since ANN left and loved you then more than you knew, but Ann scared me to death as she was so critical and it made US all sick but you and Chiquita. I know that and respect that. But even Ricky, whom I adore, said he would drive up and see Ann's car and want to turn around and go back home. SHE had this thing about her that was not good in management, as always made folks feel terrible about themselves and PEOPLE do not produce well under those conditions. We all proved that in many areas. I am told even by Misty that I have come so far in last few months. I know I have and I have a long way to go even now. YOU have done so well in so many areas and you have too much to do. I hope you get paid well...as I do not get paid very well...Becky makes much, much more and I have to EAT my words on that one as she has not proven to me or Brenda that she earned it yet. Always sick and a little on LAZY side so Brenda and I have decided and I am usually right about SOME things. But still love her at times. JUST have to be cautious with all there as things come back to bite me in ### and the way I tell things do not come back same way. That hurts but hell, who cares anymore? As Ricky said it is just a job. And PAYCHECK is why we all are there. I love my job and customers. But it is hard on me, as I do work hard. When I do not work extra hard, I feel like I am not being fair to YOU all.
I was brought up to work hard.
I have no choice right now.
But soon be 68 in March and it gets tougher and tougher to stand up all the time and no chairs for ALL of us. We need more desks to now open accounts, as we are all opening more accounts now, I think.
I am not prejedice person. But I did grow up on the farm and my dad was prejudice. What makes me prejudice is the DUMB ### BLACKS who make me so.
Ricky and I have a lot of FUNNY conversations about that...so do not trash me. (ha) But at times, I wish we were all WHITES there ONLY. I find I get my ### in trouble a lot as our black co worker says some of the dumbest ### when I am joking or laughing about something or a black irratated dumb black customer is so dumb that I have to crawl on my belly until they are PLEASED or I can READ their minds. And Chiquita always has to take up for them and as my dad would have said, they make us predujice. Need I say more?
But I have tried to let more and more things slide as I know when I walk out that door I am criticized. I simply try not to worry about it.
MY time will come when I will not have to work again. Just GOD had a plan and I think his plan was for me to be at that bank. I think when I die, WNB will wonder who was that REDHEAD?
God sent me there.
I do love you and I am not drunk. I do not drink. Troy came over and we visited a long time tonight so up late.
I am sick of marketing, but I will have to say that it is working and ALL are getting off their buns and opening more accounts.
...YOU do a great job marketing. YOU always have!
Well, I hate it.
It is hard on me! Standing and sweeping and all that is hard on me 9 hours a day, but Laura is type makes me wait on her and so I do what I have to do.
Love you lots,
GIVE my frog a good home. I had him for years.
---- Robin Mogavero <[protected]@ec.rr.com> wrote:
> Good Morning Ms. Betty,
> Sorry you had a stressful night. I am bringing in a pie on Friday
> with the recipe. It is a nice cool pie and so easy to make. I do
> agree with you about the standing and all. I do worry about you and
> wander how you punch thru each day. You do do an awesome job thou. KUDOOS to you.
> Hated to get out of bed this morning with all the rain. I will see
> you later.
> Love ya, Robin
> Ps. I am going to download this incredible mail. Your emails are so fun.
> From: Betty Kellum [mailto:[protected]@ec.rr.com]
> Sent: Tuesday, August 12, 2008 8:05 PM
> To: [protected]@ec.rr.com
> Subject: FROG in exchange for PIE RECIPE
> I have washed your FROG.
> I did not sleep last night due to $100 short as not like me at all,
> but I am sure it was simple explanation. But to figure it out would
> take TIME and a BRAIN and at the end of the night, I have no time and NO BRAIN.
> My son came by today and said he wanted me to one day quit this job. I
> said I cannot; I have to work or lose it all now.
> Oh, well, I know you can relate to how it is painful when something
> there goes wrong as I do love my job and the work there. Just too hard
> on the legs and feet to stand so much and that is main reason I will quit one day.
> I love working with you.
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