Menu
For Business Write a review File a complaint
CB Banks Woodforest National Bank A dispute for an unauthorized charge
Woodforest National Bank

Woodforest National Bank review: A dispute for an unauthorized charge

T
Author of the review
12:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On November 23, 2024 my account was hacked. I didn’t realize it until the following day which was Thanksgiving day. I called customer service the following day when they were open and filed a dispute. I also went into my bank in person. The people at the bank were very nice and told me it would be taken care of. She also told me there were several transactions that whomever hacked my account tried to process. Which in them doing so it eventually locked up my account thank goodness. About 10 days later I was informed my dispute was denied. I was told that the one charge was for an Airbnb and that since I previously had used Airbnb they basically could not file it as an unauthorized charge. Which it was an unauthorized charge because I did not give permission for this transaction. And was told because I didn’t dispute previous charges with Airbnb I could not dispute this one because they look at it as I have them permission in the past to charge mg card. I have them permission in the past to charge my card for that time for the Airbnb that I reserved. This time it was not me and I didn’t give permission for it. I was told to contact Airbnb to get my money back. So I did it has been a nightmare. Finally with no luck Woodforest said I can file a rediapute and they would investigate it. So on December 10,2024 I filed for a redispute.. I called a few weeks later to get an update and was told there was no update fbag these cases are a no time frame basis. They are reviewed as they come in. I ask will this take a week or weeks or months and was told they can not tell me that I can call back in a few weeks to see if there is any updates. I’ve called several times and every time I am told it’s under review and a supervisor has to review it and they can not tell me when this will be. The charge was for $207.69. It was not just a few dollars. This was bill money and it was taken from me. My bank should be able to protect my money. Also Airbnb finally emailed me on around 12/21 and told me they are sorry basically that due to their privacy policy and that the charge was not made under my name or under my Airbnb account that they can not refund me my money unless my bank disputes it with them. So I called Airbnb and they told me all my bank has to do is dispute it with them and then they could look into it and refund my money. But because my bank tells me it’s not considered an unauthorized charge so u have to wait in line basically I can’t get ng money back until Woodforest decided to look into it. I’ve already sent all of the information proving it was not me and it was in fact an unauthorized charge. I don’t understand how Woodforest can tell me it’s not an unauthorized charge. I did not have any agreement with Airbnb for them to charge my card. So therefore it is an unauthorized charge. I have never in my life heard of any bank doing this to a customer. I have been a customer with them for over 15 years and they can’t even protect my money.. When I call to speak with the dispute department all I get is I am very sorry for the inconvenience this has caused and that you have had to wait this long and then it’s the but this is how we do things and our policy. So it’s your policy to not protect your customers money ans to make them wait months to get a refund of money from their account being hacked. If it was something I had done I could see it taking this long. But I did nothing wrong and my account was hacked. I should not have to wait this long. I feel I should close my account and go with another bank at this time. There is no reason anyone should still be waiting almost two months later for a refund from their account being hacked. By the time they get around to my redispute Airbnb is probably going to tell me it’s been too long and they can no longer refund my money. Then what do I do just not get my $207.69 back and let it go. I need this money. Tbat is a lot of money to me. I feel Woodforest is just pushing me off and trying to get me to get frustrated with it and give up so they don’t have to give me my money back. I will not give up. I want my money back. And I feel like they should be doing something to get it back. And as far as them telling me it is not an unauthorized charge I would love for them to explain tk me how it is not unauthorized when I did not give permission for the charge to be made nor do I even know who did this. And Airbnb is not allowed to give me any information without my bank disputing it for me. So I can not even contact the host with Airbnb to let them know this was a fraudulent charge. It’s against Airbnbs policy they said. This is ridiculous. I am adding screenshots of just part of what I have had to deal with. This is not at all even a fraction of what I’ve dealt with or the time I have consumed because of this situation. On top of I am out the money I have spent hours and days dealing with this for months now.

Desired outcome: To get a refund in the amount of $207.69 to my bank account for the fraudulent and unauthorized charges to my account.

Confidential Information Hidden: This section contains confidential information visible to verified Woodforest National Bank representatives only. If you are affiliated with Woodforest National Bank, please claim your business to access these details.

View 0 more photos
Jan 22, 2024 4:35 pm EST
Woodforest National Bank customer support contacts
Address

25231 Grogan's Mill Road, Spring, TX, 77380, US

Website
File a complaint Write a review
We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send an email to CustomerAdvocacy@woodforest.com with your contact information and we will get in touch with you to address the matter.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Woodforest National Bank reviews & complaints

Woodforest National Bank - will not close checking / lied / charge $25 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Woodforest National Bank - overdraft fees 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - check cashing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Woodforest National Bank - Would not return an overdraft charge.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Debit card 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Unauthorized credit card charges, denial of disputes, account closure
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - checking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Cancelled my card
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Woodforest National Bank Contacts

  2. Woodforest National Bank phone numbers
    +1 (877) 968-7962
    +1 (877) 968-7962
    Click up if you have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number
    Customer Service
    +1 (832) 375-2000
    +1 (832) 375-2000
    Click up if you have successfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number
    Houston
    +1 (888) 247-4204
    +1 (888) 247-4204
    Click up if you have successfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number
    Check Verification
    +1 (877) 968-7962
    +1 (877) 968-7962
    Click up if you have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number
    Mon - Sat
    More phone numbers
  3. Woodforest National Bank emails
  4. Woodforest National Bank address
    25231 Grogan's Mill Road, Spring, Texas, 77380, United States
  5. Woodforest National Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Woodforest National Bank Category
Woodforest National Bank is ranked 81 among 414 companies in the Banks category