The complaint has been investigated and
resolved to the customer's satisfactionResolved Wolfgang Puck Cookware Set — lifetime warranty
resolved to the customer's satisfaction
To whom futher wolfgang puck cookware set buyer
I have bought wolfgang puck stainless professional qulity cookware set a year ago form e - bay.
There was lifetime warranty and it was "wolfgang puck" cookware set.
I did not need to hesitate buying that one.
However, i find out there is a problem with pots.
The pots' connection part is wearing down, it is getting worse.
I feel bad because i and my family have eatten that heavy metal which is form the pots.
So, i asked to the company for the replacement or repair.
But, they said e - bay is not their an authorized dealer, they could not do anything for me.
If someone would like to buy wolfgang puck products, one should think onemore time!!
I had explained that there is no informations about authorized dealer, i have had warranty sheet, there are so many online seller for wolfgang puck and if you do not want to be happen like this problem, you should take action. It is your job, not customers job and so on. . .
But, they said thier authorized dealer is only shopping channel, walmart and homedepot. This is the policy.
Anyway i am so upset. I thought about sueing.
But i am a small customer, they are big company.
So. . . I only can do this!!.
If someone have exprience like me, please contact me.
I should something to do.
You know what i want to call "wolfgang (You know what i mean) "!