Wolfgang Puck Worldwide

Wolfgang Puck stainless steel cookware Sauce pan has warped on the bottom of the pan I called Customer Service because of the "lifetime Warranty" I was hoping maybe they would send me a new pan or something. They said sorry but you damaged the pan by cooking on too high of heat and stated that you can only cook on low to medium heat. They stated that was all you need to boil liquids. Classic "CUSTOMER NO SERVICE" Thanks for nothing ! Lifetime Warranty... HA you decide!

Wolfgang Puck Stand Mixxer does not provide replacements parts for this expensive mixer model CMSD0020. I have e-mailed them twice and tried countless ways to get two parts for my machine. I need the black lever that locks and unlocks the mixer head into the mixing bowl. I also need the dial that controls the on/off/beater speed. In all my attempts I have received no recourse when I called the company parts department they said that I could not get parts for this machine and there was nothing they could do - I would just have to purchase a new one.

I thought that if they sold an item in the USA that they HAD to provide replacement parts. What's up with this? My brother purchased this for me as a gift for quite a lot of money. Although this was a good product - I would advise everybody not to purchase Wolfgang Puck mixers.

Buyers beware of wolfgang puck bistro cookware!

I received three wolfgang puck bistro pans as a gift from a friend. She did not provide me with a user's manual or set of instructions for use for the cookware.

About two months ago, i was boiling hot water for tea in my wolfgang puck bistro sauce pan as i was getting ready for an event and had forgotten about the boiling water. When i had returned to the kitchen, the water had boiled out and the pan was very hot, so i tried to remove the pan from the heat source. As i was trying to transfer the pot to the kitchen sink, molten metal fell from the bottom of the pan and onto my kitchen throw rug. The metal had burned instantly through the rug, igniting the rug on fire. I was able to throw the burning rug into the kitchen sink, but in the process of putting out the fire, i stepped on droplets of the molten metal, burning my feet. (See photos)

I had attempted to contact wolfgang puck, but it took a while to find out who to contact. I finally found a website that described the proper usage of the pans, but this was all after the fact. The website described how damage could be done to the pan and the stove if the pan is cooked on high and there is no liquid in the pan. But no mention is made to molten metal dropping off the bottom of a pan. I have let water boil out of a pan once before (A different manufacturer) , and never have i had the bottom melt off the pan. As i was barefoot trying to put the fire out, it is a wonder that my feet were not completely covered in the molten metal and that i did not suffer sever injuries.

Wolfgang puck's lawyers say they will not reimburse me for the repairs to my flooring ($131. 24) because they attribute the damage to "user error" and not a defect. I say that wolfgang puck is intentionally selling pans that could cause damage or injury to uninformed users like me. They were willing to replace my pan, but truthfully, i don't ever want another pan from them with such a designer defect.

To whom this concerns...

Has anyone had this problem?

I bought my processor in 12/05. Did not open till after 30 days, I used it to simple box cake mix to try it out. It started up then died, so cleaned it out & tried again, same thing. So HSN would not take it back, replace or repair. I understand that piece, however when several calls made to WolfgangPuck's customer service # have gotten me to place they will send me shipping label since motor is warranteed for 5 yrs. I have to pay shipping, the motor is very heavy. With 3 phone calls to Wolgangs customer service they can not produce anything in writing stated customer pays for all shipping. Has anyone had this problem & been able to get around it.

I am saddened Wolfgang seems kind & would stand behind his products. There are no customer service phone numbers on his website only email access. Any ideas. I really want to use this processor, but can not. Seems unreasonable if motor has 5 yr warrantee & they can not produce in writing there return/warrantee in full then it is subject to wim & change at their discretion. Unfair to paying client.