WIZZ Air
reviews and complaints

Dear Wizzair,

For W63561 flight I had on 17th of March 2023, I'd paid one extra 10kg luggage.

As it was a handbag, i took it with me in the cabin, it wasn't obvious for me that I have to make the check-in separately for this bag.

When my ID and ticket was checked just before to get in the plane, the lady from Wizzair said I had to pay again for this luggage even if I showed her that it had been already paid. She refused to add a sticker on it and let it in the cabin (even if this practice is well-known).

I want to mention that the flight wasn't fully booked (as it was on my return). So, I had to pay one more time for the same luggage: 190 lei (38 euros). Please find attached the receipt.

I would really appreciate if I get the money back, as I paid twice for the same thing, but I did not find any understanding or wish to help from Wizzair employees from Timisoara airport.

Thank you in advance!

Nicoleta Prisacariu

Buna ziua,

Doresc pe aceasta cale sa adresez urmatoarea reclamatie la adresa angajatei aeroportului Traian Vuia, doamna Matei Elena pentru atitudinea ostila si ofensatoare manifestata in data de 11 Feb 2023.
Evenimentul s-a petrecut in cadrul procesului de imbarcare al zborului W63501 in jurul orei 05:50 cand angajata Elena Matei ne-a solicitat o taxa de 190 de roni pentru un bagaj, pretinzand ca depaseste dimensiunea admisa.

Initial am dorit sa platesc deoarece trollerul era intradevar extins datorita unei geci mai voluminoase insa sotia a insistat ca se poate restrange si ca a fost achizitionat special in concordanta cu regulile Wizz (atasat poza), mentionand cu un ton destul de cordial ca nu doreste sa ne “tiganim” pentru taxa respectiva motivand ca intra in support.

https://www.emag.ro/troler-cabina-gri-wizzair-40x30x20-rz-254/pd/DRZ92VMBM/
In acel moment a inceput atitudinea ostila si ofensatoare din partea doamnei Matei returnandu-mi bancnota de 200roni lasata pe pult initial pentru plata bagajului pretins neconform si amenintand ca ne va refuza imbarcarea daca nu platim pentru toate cele 3 bagaje, trollerul, geanta sotiei si rucsacul fiicei, toate acestea fiind adresate folosind un ton ridicat si rastit.

Am incercat sa imi pastrez calmul si am dorit sa ma adresez personal dnei Matei, insa am observat ca aceasta nu purta ecusonul motiv pentru care am intrebat numele. Doamna Matei si-a recuperat de pe pult ecusonul si l-a pus la gat insa nu era vizibil mentionand in continuare ca “Nu are nici o importanta cum ma numesc.” si continuand pe acelasi ton rastit si ostil intrebandu-ne: “Sunteti constienti ca va vom refuza imbarcare?” Am intrebat care este motivul refuzului si am primit ca si raspuns, citez “Pentru atitudine neadecvata.” Aceasta conversatie a fost inregistrata cu telefonul mobil si ne gandim sa o folosim pentru actiunile urmatoare.

In urmatoarele 10minute am fost lasati sa asteptam pana la terminarea imbarcarii tuturor pasagerilor in semn de “rasplata” pentru “atitudinea neadecvata” si sa cugetam la constientizarea posibilitatii de anulare a zborului. Fac totodata cunoscute aici motivele deplasarii Timisoara-Londra, aceasta calatorie fiind un cadou al sotie si fiicei cu ocazia zilei de nastere -14Feb

Dupa expirarea listei de pasageri a sosit cea de-a 3-a persoana care initial am crezut ca este un supervisor. Imi pare rau ca nu am solicitat numele dumneaei. Aceasta probabil obsevand asteptarea noastra sau panica indusa fiicei de 12 ani care luase in serios amenintarile doamnei Matei su pur si simplu din bina vointa de a ajuta a mentionat ca bagajele noastre sunt conforme. In acel moment a inceput o disputa intre “bunul samaritean” si doamna Matei, aceasta din urma argumentand ca doreste sa filmeze faptul ca bagajele intra in suport, ceea ce s-a si intamplat dealtfel. A fost necesar sa justificam introducerea fiecaruia dintre cele trei bagaje desi era vizibil cu ochiul liber iar initial plana suspiciunea asupra trollerului umflat datorita gecii voluminoase.

Sumarizand editarea acestui mail, consideram ca “atitudinea neadecvata” provine de fapt din partea dnei Matei si solicitam atentia dumneavoastra asupra situatiei semnalate. Lipsa orientarii spre client printr-o astfel de atitudine pune o grava pata neagra asupra serviciilor oferite atragand consecinte nefaste asupra profitului companiei. Avem convingerea ca astfel de situatii nu sunt singulare.

Nu in ultimul rand tinem foarte mult sa ii multumim pe aceasta cale doamnei mediatoar pentru modul de abordare asertiv cat mai ales pentru profesionalismul de care a dat dovada in astfel de situatii.
Sa auzim de bine,
Pasager nemultumit

Veuskens Erwin
Flight Gllyuh
Flight Tirana - Eindhoven
automatic check in ordered
after check in I received a boarding pass stating this is no boarding pass
The chat bot of Wizz air mentioned ; no problem. Don't worry Your boarding pass is valid bu tcan be corrected at the airport 3 hours before the flight. No extra fee
First problem : the Wizz air desk is not open 3 hours before
2nd problem ; when open they charge you with a fee of 45 euro
Same problem for flight 6627 - 19/01/2023 Tirana - Eindhoven

Please find below our claim and kindly pay within 30 days, Copies of receipts attached.
Travel Insurance Claim re: Policy No: WIZGBT021649
Booking Reference: XFJSHM
Issue Date: 5th December 2022
Traveller’s: Claire Granahan & Stephen K Johnson.
Date of Travel: Luton to Malaga 21 Dec 2022 at 07.10 hrs - Flight Cancelled
We left our home in London at 04.30 – arriving at Luton airport approx’ 05.30.
By the time we had got to the terminal the flight cancelation was already on the display board, we cued for the information desk to be offered a alternative flight 26th Decemeber {Boxing Day}
This was not suitable to us as we had a family reunión organised on Christmas Eve’
May we point out – we were advised we could book with another airline and claim it as additional expenses.
We found an alternitive flight the following day although this was from Gatwick Airport. We also had to book into a local hotel and incured futher costs of meals, Train tickets and taxi fayes.
Loss of the hotel booked for that evening in Malaga.
Return Flight
Date of Travel: Malaga to Luton 6 Jan 2023 at 11.15 hrs - Flight delayed to 17.15
1. Flight – Wizz 21 December 2022 £726.18
2. Hotel – Malaga, Soho Boutiaques Los Naranjos 21 December 2022. £53.92
3. Dinner – Gatwick Manor on 21 December 2022 £72.43
4. Train – Luton to Gatwick Airport on 21 December 2022. £16.20
5. Flight – Easy Jet replacement Flight on 22 December 2022. £747.90
6. Taxi – Gatwick Airport to Premier Inn Hotel on 21 December 2022. £15.00
7. Hotel – Premier Inn Gatwick Airport 21 December 2022. £86.70
8. Dinner – Gatwick Manor on 21 December 2022. £72.43
9. Taxi – Premier Inn to Gatwick Airport on 22 December 2022 to get flight £15.00
10. Date of Travel: Malaga to Luton 6th Jan 2023 at 11.15 hrs - Flight delayed till 18.00
11 Per Table of Benefits – Cancellation compensation £500 x 2 Flights £1,000.00
12 Delayed return flight £50 x 2 Flights £100.00
Total Claim for Expences for Claire Granahan & Stephen Johnson £2,833.33

I have purchased privileged boarding for both my husband and myself last August. I have tried to book flights, but only my membership is being acknowledged.

I have tried sorting this via your live chat, but can never get on to a live chat! I have called your call center on several occasions and either get left on hold or get cut off. One lady I spoke with stated that she could see the membership, confirming it is valid. I asked if she could reactivate it so the website and app could recognize its existence and I could book my flights.

She stated that she couldn’t do that!
So I’m stuck! You have the worst and most expensive customer service!
Don’t think I’ll pay for any additional
Memberships and not keen to fly Wizz Air again. Pity, as you impressed me to start with!

Ma numesc grun gheorghe si in 5 inauarie am primit un mail prin care mi se oferea o reducere de 23 % cu conditia sa cumparar un bilet in aceeasi zi. Stimate ca atare am procedat in 05.01.2023 la rezervarea si plata a doua locuri pentru zborul din 23 ianuarie beauvais - timisoara in valoare de 289.49 euro (zbor kjgya) fara sa primesc nicio reducere fata de pretul initial!

In acest caz, oferta de reducere ramane doar o publicitate mincinoasa! Va rog sa aveti bunavointa de a ma lamuri care este situatia cu oferta de reducere pe care mi-ati transmis-o in 5 ianuarie si care nu a fost pusa in practica? Va multumesc pentru bunavointa si va doresc un an nou fericit.

Ing grun gheorghe

[protected]@gmail.com

Request for full refund of £205.27

Customer reference 40-[protected]

Reykjavik Keflavik International Aiport London Luton on 23rd Dec10.50 to 23 Dec 13 50.

Our fight was cancelled on Dec 21st flight Flight 1471 from Gatwick Airport UK at 09.30 am when we got to Gatwick. The flight was due to go at 12 midday. The fight on Icelandair booking reference 23JXMG LGW KEF was cancelled by the airline due to severe weather, snow storms from 5 days before and again on the 21st Dec. Therefore we could not physically get out to Iceland. To get on your flight wizz Air W64498. on 23rd Dec.

That's was extendeding circumstances due to Life treating weather. The airport and roads going into the airport and out of the airport was closed due to safely reasons due to the snow storms weather. Please can we have a full refund. My email is [protected]@yahoo.co.uk and mob is [protected]. I can send you the email from Icelandair cancelling the out bound flight. Regards, Ronald & Jaiwantie Williams

10/6/21 our flight W95723 was cancelled Gatwick to Malaga

I have submitted two claims for compensation one with my old email address ;

[protected]@rancefamily.co.uk - which is no longer in use and also from my existing email address [protected]@gmail.com

(this was on 14/9/21)

I have rang on 14/9 25/9 1/10 and 18/11

And I have emailed too last one on 7/11

I am getting very frustrated at still not having any response.

Please can you reply to me as soon as possible at

[protected]@gmail.com

This is to inform you that I booked a ticket on wizz air from Auh-Beg.

And when I reach at check-in counter they denied to give boarding pass to me

and they just advised to me that i can not travel and when i asked the reason that time they didn't give me valid reason and they just told me that just raised online complaint for refund and I emailed you lots of the time but no response from your side.

Kindly find the details of my booking:-

CONFIRMATION NUMBER:- LDH5PM

PAX NAME:- SUKHWINDER SINGH

ROUTE:- AUH-BEG

FLIGHT NUMBER:- 5W 7043

DATE:- 26 NOV 2021

GRAND TOTAL PAID:- 1116.4 AED

Wizz Air Staff did not provide a denied form; they told me that just do it online & raise an online complaint for refund.

Please make a refund as soon as possible.

Thanks With Best Regards

Customer

+[protected]

Hello I travelled on 15th of October from Gatwick to Vienna for connection going forward to Jordan

The flight was heavily delayed and as a result I lost my connecting flight with Ryanair.

I had to book a hotel room at the airport and fly the following day and as a result incurred costs for which our request a refund

€729.46 for new flight (£636.39)

£80.64 for baggage

£179.74 for overnight stay at Vienna airport

Hi,I been traveling with wizz air in 03.10.2022 and I made an purchase on the board but after few days, in 14.10.2022 exactly i been charge three times without using any wizz air services, i was not even traveling in that date! this looks like a fraud to me and i want my money back or i take this further!

I will atached a copy of bank statement to prove everything i said !

My family's flights home from Malaga were cancelled due to unforeseen circumstances 4 hours before we due to fly home to Doncaster airport in June. Received a text, nothing more, no offer of help, no advice, nothing. We were literally leaving our accommodation with bags packed to go home. The hire car company refused to extend so we had to drive back to Malaga and return the car which then left us stranded at the airport, no flights available with any airline and no contact with WIzzAir. After a couple of hours of frantically trying to sort out next steps we booked a Hotel and off we went to at least have a place for us and the kids to stay for the night. The next day we got hold of WizzAir on the phone and they explained that all welfare costs, Hotel, food etc etc would be refunded by them and they had a flight for us in 4 days' time but not to the airport we left from, to Luton of all places, 140 miles and 2.5 hours away from Doncaster where our car was parked!, Not at all ideal as we are both key workers, my wife in teaching and myself a Police constable, however, we were somewhat relieved that at least we could get home. Anyhow, it's now been 4 months and guess what? Nothing has been refunded at all, no statutory compensation, no welfare, nothing. I find this totally appalling, how can any company treat customers like this and survive? Frankly, they don't deserve to and anyone who uses them must be crazy..

In July 2022 my flight was canceled literally right before it should have boarded. There was absolutely no customer service and when speaking on the phone to the company they purposely confused information to hinder the refund process.

My checked bags were lost for five hours, again I was left with absolutely no customer service help. I had to sit and wait while continually checking baggage arrivals.

I called and requested my refund be returned to the payment method used at the time of booking. The person on the phone reassured me this would happen within 14-21 days. The next day I received a notification that they put my refund on my Wizz Air account. An account that I do not have! I did not create any account with the company, and I specifically requested a refund not a voucher.

Since this time I have constantly gotten the run around. Their website is completely unhelpful, anyone I speak with is completely unhelpful, and it has been three months with no refund or the additional 250 euros owed for the cancellation.

This company is fraudulent and should have a class action suite brought against them.

Online check in service would not work prior to flight so had to pay £142 at check in this then allowed us totake on extra luggage on to plane that I hadpreviously paid £231 for the day before( yes how strange this service worked!) so I have paidtwice for the same luggage to be checked in on the plane. This is poor service form wizz air and really disapointed us before our holiday, I will be avoiding wizz air in the future it is a rip off.

This is the code, VCVNKS

Wizzair was so horrible! They cancelled both of my flights coming back and forth to greece and Abu Dhabi.

They are the worst! They didn’t say anything why they cancelled the flight!

For the customer service here in UAE, they we’re not very helpful!

I do want them to compensate for everything!

1. Rebooking the flights again which became more expensive cause its urgent!

2. All my expenses because i need to wait for a way cheaper flights to go back to Abu Dhabi because i was stuck in Athens! (Hotel and food are also extra expenses!)

And you know what I phoned them and daid that they will refund the money after 40days! Imagine that? They should have returned my money back when they cancelled my flight on the same day!

Wizzair, you were my worst nightmare that i could never imagine!

I have a claim with yourselves - reference CASE UID:07726f11​​​​​​​ PNR:VCJ7UF [ ref:_00D1tDYrQ._5003X2VsIrq:ref ], which has been ongoing for over 3 months. It is in relation to our flights which were cancelled with no explanation.

I received an email on 16th July to say that compensation was being issued and I would received it in 14-21 working days. It has passed 21 days and Ihave received nothing. - see email below

From: Wizz Air Customer Relations 9

Sent: 16 July 2022 18:58

To: [protected]@hotmail.co.uk

Subject: CASE UID:07726f11​​​​​​​ PNR:VCJ7UF [ ref:_00D1tDYrQ._5003X2VsIrq:ref ]

Dear Tracey,

Thank you for contacting Wizz Air Customer Service Department.

Please accept our sincere apology for the inconvenience caused by the cancellation of your flight. The reason is crew shortage/crew duty time limitation. We would like to assure you that our priority is our passenger’s safety, and that is why in this type of situations, we are forced to take decisions that are not always easy, but necessary.

We value our customers and will pay a compensation in accordance with the Regulation 261/2004 of the European Parliament and Council of the European Union.

We would like to inform you that we have issued the compensation of 800 EUR (for both passengers) to the bank account using the details you provided. The transaction is currently awaiting approval by the Treasury Department. Please note that it takes 14-21 workdays to receive the amount.

Thank you for your patience and understanding. In case you would have any additional questions, we would be happy to help.

We hope you would give us a chance to give you a pleasant experience with our company.

Kind regards,

MARYNA BUDAHOVA

CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group)

wizzair.com

Can you please confirm what is going on as this is absolutely despicable.

My and my family's flight was cancelled with no notice, no alternative flight was provided nor were any meal vouchers or accommodation provided. There was no communication to us and the stress that this caused was appalling. we have small children and we were left stranded in a foreign country with no help from Wizzair at all. we could not even get hold of them to discuss the matter.

I have complained but they will not respond please see attached letter

my son and friend were off loaded of a flight in July due to over booking by wizz air.

They were then left sitting at boarding with no idea what to do , they were eventually helped by someone who saw two young adults very stressed they the went Landside , offer of next flight 3 days later , that arrived the next morning and the return flight was the next day

it took me to find a flight for them 2 days later and paid for a return flight

So far no help no advice nothing , i have now got a very anxious young adult who never wanted to see another airport again

i believe these to young adults never got on the flight because they were young . they had booked with a group of 5 and checked early , so no reason to off load these 2.

My flight was W65757 Varna to London Gatwick.

I could not find my luggage. There was no one who I could speak to.

I could not get hold of anyone to fill in a report of my luggage.

I have tried to call the numbers on your site but they all cut off

It is impossible to contact any one to talk to

My suitcase is black and 4 wheels

Luggage tag is

0000 XH 930051

our flights were cancelled by wizz air with no reason given. our flights confirmation booking reference is [protected].we were due to fly from doncaster airport on 4th december 2022 to gran canaria. we were due to fly back to doncaster on 11th december we have tried to sort this out on the website but it is not easy and there does not seem to be a way to get the money back at all

our names are michael newsome and judith newsome we are very dissapointed that we have not had any compensation or an apology for this as we cannot afford to loose this money especially with the recent increased cost of living.

i hope to get a reply and our money back as it was months ago when the flight was originally booked