Wish.comfalsely being flagged for too many refunds

R Nov 12, 2018 Review updated:

I have spent over 3 thousand dollars at WISH in the last year, I wouldve called myself a loyal customer...before WISH started stealing my money...Many items I have ordered, have not and still have never been delivered. So I ask for refunds, as why would anybody pay for something they didn't receive. At first I was sent my refunds no problem, so I felt safe to spend a lot more money at WISH. Now that I've spent thousands, I've been flagged as asking for too many refunds. Basically called a thief. And not only am I refused refunds on items, and theirs lots that have not been delivered, I cannot even get a refund on damaged items or get the respect to talk to an actual person. NEVER have I asked for a refund on an item that I had received, that would be stealing, and seems to be more how WISH works! Out of all my refunds only 2 items ever showed up after getting the refund, and that was 3.5 months after the expected delivery date. I know now that WISH is just a scam and are no different than a common criminal, and I will do my utmost to warn other potential customers of how the scam works. It's infuriating trying to deal with customer support, as it seems to be beyond their intelligence level, that if items don't show up because of WISH"S choice of delivery system, a normal law abiding person is going to ask for a refund. And the more you spend equals the more items being delivered, equals the more chances of multiple items being "lost" in transit! Some items I have to sign for at my local postal office...wow what a great idea, so there's no confusion on what items have been delivered, or not 😏...right now I have upwards of 50 items I'm waiting on, some are already 30 days past the expected delivery date, and although I constantly let Wish know that I hadn't received them, I was continually told because I've been flagged they wouldn't talk to me or give me a refund. Now I'm told it's too late for a refund 😡 So I've already had money stolen from me by WISH in this manner with the potential for WISH to steal hundreds more from me. What a disgusting way for a company to treat their loyal customers. If items I pay my hard earned money for don't get delivered to me because of WISH'S Poor choice of delivery system, how is this the customers fault??? Then WISH has the nerve to call the customer a thief by flagging their account!!! I will NEVER spend my money at your site again and I will spend hours trying to warn other potential customers of what a disgusting scamming criminal company that WISH is...hope you feel great about stealing money from a honest law abiding person. I pray that Karma comes for an extended visit with the powers that rule over the criminal company of WISH...seems that there's ALOT of people that WISH has scammed in this exact same way. 🤬🤬🤬🤬🤬🤬🤬

Responses

  • An
    AnaMO Nov 12, 2018

    I am on the exact same situation. I just started a claim on paypal for every item I haven't received and wish refuses to refund. Hopefully I will get at least some of my money back

    2 Votes
  • Ja
    Jamie Love Nov 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Same here I’m flagged. Yes, I do request, for theres no other options to request other then refund. Also, I go to customer service when they ask me in regards if the item as arrived. When I receive, wrong size, wrong color, damaged, it broke within less than a month, etc. It’s the same thing as returning in a department store, it’s best to show a receipt. I provide all the things WISH request, plus it’s stated in the item details. A couple of the customer service ask for a picture of the package, I’ve gone digging through my trash, some I was able to find and some I didn’t, most likely it’s already in the dumpster. I started to buy things again, per WISH, to get on good standard. But I stopped because I still have outstanding items that I haven’t received and a couple stuff, to return, note: some of those shows it’s been delivered and only have 30 days.

    This flagged happened about 2 weeks ago or so. While flagged, I was able to ‘rate’ the item, I answer the question, “have you received the item”, yes, and continue on with ‘rate’. Just a few days ago and just now, WISH now blocked me from rating the item? What’s going on and when do they lift this flag off a us. I don’t trust them to keep buying to get on good standards

    2 Votes
  • So
    sociable goose Jan 22, 2019

    my account was flagged as well. so since they wont communicate with me, im not going to communicate with them. im not going to answer when they say "we hav a question about your order" or, "did you receive this item?" I'm going to let them guess too. And i'm not ordering anything else from them, Home, Mama or Cute. They have lost a good customer.

    1 Votes
  • Li
    lilxicanita ☁️ Jun 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Sounds as if once we're flagged we're not getting our money back. Maybe instead of waiting for them to respond to my appeal I should just dispute it with my bank... I just got flagged for requesting too many refunds... only once did I ask for a refund because I never received the item. One other time I ordered a model that arrived broken so I asked for an exchange. I sent the proof they requested to show it was broken. Instead, I was given this entire story about how it's difficult to return the item and exchange it and they rather just refund it. So I just said okay, not knowing that would've been enough to get flagged. Now not only have I not received my other item, almost 2 wks after the scheduled date, but now I have to wait for my appeal to see if I will ever get to see my money again.

    0 Votes
  • St
    staleydebra Jul 05, 2019

    I have had it with wish.com I am going to report them to the Better Business Bureau because I have spent thousands upon thousands of dollars on their merchandise and if I'm spending my money on their stuff I have no problem sending it back with a self-addressed stamped envelope I have no problem whatsoever but they will not send me a self-addressed stamped envelope to send their product back that is their problem not mine I want my money back I'm not paying for shift is broken I'm not paying for picking up Holly said disappears after it gets on your fingernail after 10 codes I'm not paying for a tablet that it stays charged use their not for one hour I am not paying for a surgeon and has no strap on it I'm not paying for her negligee that has tears in it I want my money back and I'm reporting you to the Better Business Bureau and I suggest everybody else do the same thank you very much.Dmstaley

    Comments

    0 Votes
  • Yo
    YouCanCallMe Sharron Oct 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I was also flagged for "asking" for too many refunds! I have NEVER asked for a refund unless the item was the wrong size, or it didn't show up! When and if the item eventually arrived, I always asked about how to return the original item. Their answer of course was always that I was to keep the item as a gift for my inconvenience, and that another would he sent to me asap!
    I recently had an incident with WISH. I was browsing their site one evening and had ONLY viewed some items. I did NOT even put anything in my cart! I did, however, have 6 things in my cart that I was planning on ordering when I had more money. Next day I notice a notification "thanking me for my order!" I panicked, as I hadn't placed an order in a while. I looked in order history and it showed that 17 items had been ordered the night before, and I had apparently paid over $330 for stuff I didn't even order!! ALSO, the 6 items that I had in my cart already were still there!?
    I IMMEDIATELY sent a message to customer support and asked that the entire order be cancelled and refunded! I didn't want the stuff, nor would I have ever ordered these things! It was just woke stupid hair stuff and junk! WISH said that 5 of 17 items had already been processed and that I couldn't request a refund until they were delivered. The other 12 items were cancelled and refunded, but I had to request refunds for each item individually!! Why couldn't WISH just refund everything at once?? Anyway, when I rec'd the 5 items that had already been processed, I asked where and how to return them...they didnt answer me, and just sent the refunds. Now, if you add the 12 items from that day to the other items I have never rec'd or rec'd late, then ya...it may look bad, but considering I tried to have the order stopped, it would appear I am not the criminal they are making me out to be. I have ordered SO much stuff from WISH! They are losing many good customers with this [censored]!!

    0 Votes

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