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Windstream.net Complaints Page 6 of 6
phone company charges fee for no service!
If there's one area where telecom companies are far more innovative than any other industry, it's in their remarkable creativity in coming up with new fees to charge their customers. One reader thinks he may have discovered the very epitome of this with his local phone company, Windstream, when he tried to cancel his long distance service.
"Somehow I knew it would have to come to this -- Windstream has figured out how to charge you for no service. I tried to cancel my long distance service yesterday -- we have cell phones and haven't made a long distance call on a land line for at least a year, so why pay $4.50 per month?"
"When I cancelled it, the Windstream rep says that I really haven't turned off long distance. If someone visits and makes a long distance call, since I'm not covered by a plan, that carrier can charge 'whatever they want.' That's kind of scary, but I explained that she'd misunderstood -- I want to turn off long distance. Windstream says that they can do that, but they'll have to charge me $2 per month to NOT have any long distance."
"And don't get me started on the 70 cents per month fee because I'm using touch tone phones instead of rotary phones. But they tell me that their service protection plan includes replacement of phones if they go bad. Maybe I'll report one that's dead and ask for a rotary replacement since I'm tired of that fee. I was curious and didn't find anyone on Google that still sells rotary phones for under $100, so I wonder what Windstream would do."
The complaint has been investigated and resolved to the customer’s satisfaction.
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Windstream wants you to do their customer service work for them. Listen to Musak, listen to a long menue, and then be told to dial another number where you get a wait time bordering on the Second Coming. Experience a $69 bull which magically becomes $94.
Hi Fred, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at wincanhelp@windstream.com.
cable above ground across my yard since april , was told by tech the first week of august that they would bury it in three weeks ,it is now seven weeks later and still not buried, I am tired of tripping over it Fix IT NOW
Hi there! I am happy to assist in getting this resolved. You can email me directly at wincanhelp@windstream.com.
My company has been overcharged huge fees since January 2023 with no explanation why. If Windstream does not provide these services, then why did someone with Windstream not contact us? Our bill went from $25.44 to $3970 in one month with no explanation on the bill. Can someone please call to discuss? [protected]
Hi Tina, I am happy to assist. You can email me directly at wincanhelp@windstream.com.
I have tried to get my phone number ported to Consumer Cellular and my request has been refused so far. A report has been started with the FCC and the Attorney General's office because Windstream is stealing my money by denying my request
Hi GC1593, I regret that this has been your experience. I am happy to look into this for you. You can email me directly at wincanhelp@windstream.com.
Phone static. Internet service going off and on daily.
Hi Martha, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.
For over two weeks my email and my wifes email do not work. I have emails over 12 times, no response. I have chatted with customer service reps that are NO HELP AT ALL> Ihave waited through 95 or more calles which took over a hour to wait and still get nothing do. We have been customers for over 7 years and this is how they treat good customers.
Hi Alan, I regret that this has been your experience. I am happy to assist with getting email issues resolved. You can email me directly at wincanhelp@windstream.com.
Oliver R whom is a homophobic agent in a foreign contact center located in Guatemala and operated by Alorica Inc this agent refuses to provide any form of service and works 24*7 to preform this level of discrimination
Yall need to
fix yalls
slow 95$ a month internet one of the worst ive EVER been through. Its just terrible
The service is variably slow much of the time. Tests show the promised download speed, but much of the time the service just stops for seconds to minutes.
I have a business account with Windstream for the past 10 years, my voice and date was out of service since 11/7/17 and still not yet working. My business operation is half paralyzed because of this. I am seriously thinking of switching to other service provider once this is over. Hope Windstream can provide better service in the future.