Windstream Communications
reviews and complaints

My name is Lynda Britt and my address is 3262 Pannell Road, Social Circle, Georgia 30025. I got my service opened around July of 2022. I have had nothing but problems since. In my five months here, I have replaced 5 modems. You technicians have all been very very nice, but I don't feel they are well trained. At first when the service was installed they did not install a Ground Rod for protection from storms. So... the first storm that came through knocked out my modem. After talking to customer service it took "TWO WEEKS" to get a crew out here to replace and hopefully fix the issue. After waiting two weeks, the crew showed up and replaced the modem (did not install a ground rod). That night another storm came through our area and again knocked out our Modem once again (on the very day it was replaced!). So guess what... after talking with customer service it took another TWO WEEKS to get a repair crew back out. This time they did install a ground rod but obviously it was not installed correctly because last week (I think it was 11/30/2022) we had yet another storm that came through.

Let me tell you that my TV and the Kinetic Modem were plugged into a Surge protector. My TV was fine but the Modem was completely damaged. I called customer service and was given a Ticket for the Modem and one for a Technical crew to come out. Customer service told me that a new modem would be at my house by Friday 12/2/2022. Guess what... it did not show up. After I called customer service yet again, they said the modem was never sent out and that it would arrive my house on Monday 12/5/2022. The crew that was to show up on 12/6/2022 showed up on 12/5/2022 and did install a new modem and also found that the Grounding of the Modem was all wrong.

Also, the surge of the power that ran through the modem traveled through my ethernet cable ran straight into my desk top computer computer and destroyed it. I took it to a Computer Repair in my area and they confirmed that it was the Ethernet that caused the surge into my computer. I was able to get them to remove my hard drive which contains ALL OF MY GRANDCHILDRENS PICTURES FROM THE TIME THEY WERE BORN. They computer repair in my area gave me a place in Elijay Georgia that recovers Hard Drives. I just hope they can recover some of it. But... if they can, it will cost me $499.00 which I will ask that you would kindly pay for since I have had so many issues with Kinetic.

My phone number is [protected]. Again my name is Lynda Britt and my account number with Kinetic is [protected]. Please check all my records and confirm the fact that Kinetic has been here for many issues.

The phone number affected with no dial tone is [protected]. The recent service ticket is [protected].

Within 3 months this issue was reported 9/21, 10/12, 11/11 and today 12/02. While service eventually restored - it is the SAME issue - squirrels in one of your junction boxes. Last issue on 11/11 I was told a plastic bag was used to eliminate squirrels.

I happen to have 2 phone numbers in the house - the other has never experienced an issue.

4 incidents in 90 + days should indicate another solution required

So on November 9th of this year, I called Windstream to set up a date to connect my internet after I just moved in to my new place. I was then sent an email back saying November 14th I

They will have a technician out here to set up my internet. I live in the old historic house that they converted into a duplex and theres a lady that lives upstairs and I have the whole downstairs, it's made into two houses/ apartments. She actually has internet through Wyndham and that's how I figured who I would get my Internet through. So on the 14th of November I had a technician show up and he was here for a couple hours at least and he said he wasn't getting a good signal coming from the pole to my house. Hes going to try a couple other things and try to figure it out and if not hed have to put a ticket in and somebody would be out Monday or Tuesday and that was a Friday. All the while I'm on the phone with my mom, sister-in-law and my family, my brother went to the hospital overnight and was about to go through surgery and it wasn't looking good. So honestly getting the internet installed that day was not a big priority. I was more worried about my brother and his well-being going through surgery. So finally the technician said he could do no more and he just had to put in a ticket and I asked about my neighbor because she has internet he said well yeah whoever ran hers ran up through the trees and I'm not doing that so I'm just going to get somebody to come out here and fix this pole and do whatever to get it up and running again.. so again that was November 14th and I waited another week maybe a week and a half. I work out of town alot and if I'm not out of town I'm in town working. I work two jobs so the first chance I got I called customer service and asked him about my service and when they going to get it hooked up, they transfer me over to another department and could not understand the guy but i told him look I'm going through some stuff, I really need to get my internet running and he said we'll send a text to you or we will call you and we'll let you know when we're going to get out there he said don't worry about it. My brother unfortunately passed away that Saturday, the day after the technician was here and I've been dealing with that and not having any internet, no tv, I can't get my security cameras working etc.. so on top of all that, I call when I'm back saying listen I need to get my internet going what is going on why can't we run it to that other pole that my neighbor has it on and she literally lives in the same building. they said we'll get somebody out there, we're going to take care of this today in the meantime I've already received two bills and I had never once had internet. So I spent over 2 hours on the phone with this nice lady, she's going down the checklist, she's making sure everything gets done. She ask me when's a good time for the next day to be here for the technician. I said I'm working late so be early afternoon she said 10 to 12 time slot. I said that's perfect, I get to sleep in a little bit I'll set my alarm I'll make sure I get up and that I did. I set my alarm for 9:30 got up, had me a cup of coffee and I start looking at my phone. I had a missed call, I got an email saying that technician was on his way at 8:30, no she told me it was between 10:00 and 12:00 I looked at my email and at 8:30 in the morning they changed the time so I was sleeping. I wouldn't have known that anyways. I called the technician back, I called the windstream office back, the rep said call the technician back and see if he answers again. I did that. he did not answer so I text him and he finally sent one text back that said we knocked, we rang your doorbell and you wasn't there, said the pole outside needed fixed it it's done. And during this whole morning I'm looking for this guy out on a pole, in my backyard and did not see him not once,I waited for him to at least try to come up to the house and make sure that he got a good signal coming from the pole to my house and be never even checked that. I called him again he sent me the voicemail on the second ring and never heard from him again. So I called back the home office and we opened up more tickets lol I don't know how many tickets I've opened up at this point but it's getting ridiculous and I'm real frustrated at that point. Now here it is over a month and a half still no internet, still no follow up, not one person has called me from that office that I've called, that I sent messages to, I have the modem here from windstream, I have the router from Windstream right here and it does me no good. I don't know what kind of business they're running over there, in the world I live in you earn your money and you keep your word. I don't know if this email will find the right person or not. I'm going to copy and paste this to corporate office and to the home office and whoever else I need to send it to because this is absolutely ridiculous and it's not fair. I'm still mourning the death of my brother, my best friend,I can't watch TV, I can't even have that extra layer of security without my security cameras because I can't use them without internet. At this point this internet company is a joke, not one person has kept their word, and last time I called l,I was even told a manager named Eric was going to call me right back never heard anything from Eric or any other supervisor, field supervisor or even anybody that opened up any of those million tickets. I still have no internet and I just need to know if they're going to fix it or not. Well thank you for your time I appreciate it and taking the time to read this. I have to get ready for the Ohio State game now but I can't watch it here because I have no internet smh Go Bucks!

Apparently this was too long for the desired outcome so I'm just going to copy and paste it right here.

I would like to have my internet connected even if that means somebody has to run a wire through some trees like my neighbor has hers connected, how about compensate me for everyday that I've gone without internet without my TV without my cameras and then some, how about we put the shoe on the other foot and have somebody go through what I'm going through right now, on top of work, on top of my family, on top of the holidays without my brother, the stress of calling the internet company every other day. it's absurd, it's absolutely absurd. I just want somebody from that company to make it right with me just make it right that's all I want

I have had a problem with the lines from what was Otelco. For the past 2+ years I have had problems with keeping a signal and have repeatedly told Tech's. The most recent visit this week found 2 places in the line where the line was damaged. I was told that " Windstream does install copper lines now" this to go with the "you are at the end of our line, you probably will have problems". I have been given excuse after excuse for not being able to get a connection over 2 megs upload and .60 upload. Your company is aware of problems, and no action has been taken to fix it!

On May 1st billing we were notified that as of August 2, 2022 Windstream would no longer be providing service to this area.

After a 262% rate hike I guess too many people dropped their services

In July we ported all our active phone numbers and other services from Windstream to another provider.

None of the billing ever has any detail and no service dates so when I received the bill dated August 1st I paid it believing that is was for the month of July. That bill was for $4, 956.23.

I then received a bill dated September 1st for $2,138.96. At that point I called and asked to speak to a supervisor. After 30 minutes I was put into a conference call with Andrea but I was the only one on the line. After 20 minutes of dead silence the system came on and said “You have been removed for the conference call.”

I did not pay that bill, I just filed an FCC complaint for price gouging. The FCC gave them until Oct 12th to contact us resolve the issues and file a formal response with them.

On October 7th they tried to reach me, did not leave anything but the main number and no name, I guess to get the bill for none services paid

I called back on October 7th and waited for one hour and 45 minutes for Andrea again, this time she did finally come to the phone. She told me we did not cancel our sub account. We do not have a sub account, one page no detail they may have a subaccount to cover billing issues but we do not. This is also the day I received a new billing for an additional $1,298.34. The guy who was on the phone waiting to Ms. Andrea to respond to me said “Well it is coming down every month it should end at some point”

The end result was that the August 1 billing was for $1,500.00 was for 21C line, the $3,456.23 was for the month of August for which we did not have service from them.

So, they have been over paid $3, 465.23 and want an additional $3,437.30 for services they are not providing to use or to the area in which we are.

I also, filed another FCC complaint on October 7th while on hold for Ms. Andrea.

In Feb 2020 they began a rate hike 43%

In Feb 2021 the rate hike was 67%

In Feb 2022 the rate hike was 162%

The total rate hike in the three years was 562%

No wonder they can not keep customers and every time I called regarding the rate hike, the reason I was given was “because we can”

That was a red flag to me on 2020

Internet went out last night. When I called first person tried to help and could not, second person cut me off. Finally called back went from tier 1 tier 2. They said someone could fix it remotely and would take about 2 hours and they would call me back, they never did. I called back this morning go through tier 1 tier 2. Finally the lady says we’ll have to send a technician out and it will be Monday afternoon. Totally unacceptable. I’m elderly and by myself with no Internet communications with this storm approaching. I really need to get this fixed today. Please help.

Earl Correll [protected]

Stop what ever you are doing and do not use windstorm I have the and the internet service is horrible they can and fixed it and it work for a hole 10 minutes and stop I called them they got it work I got for a / hr and then back out and then I call them back they told me they are going to have to send someone out to fix it next week ya get to go a hole week with no internet and no tv this is what I pay them 122.00 a month for so just to save your self I have been going through this since 2014 it is now 2022

11035 nw 38th street, jasper, fla email [protected]@windstream.net/ internet continunously dropping last 2-3 months. Repairmen came, unable to fix. I have been patient, I would like internet fix immediately and compensate for this. Several people in my neighborhood have he same problems. Problem started about 2 1/2 months ago. Been a customer for 30+ years. Please help me. Willie mae latimer # h386-792-2458 w# [protected]. Thank youfor your help. Bless you.

On [protected] at 3:15 pm I started calling about a no show on a scheduled internet upgrade (ticket 55749) set for 1-3 pm. after speaking to at least 4 people and either getting cut off, hung up on or being lost in a transfer at around 3:45 pm I did speak to a lady who was able to tell me that "someone in the back office" had canx. my service call but she did not know who. I had asked several customer service people to speak to a superviisor and no supervisor ever was available. At around 7 pm I started to call customer service again to try and speak to a supervisor. I was able to speak to a man who did try and help but was unable to find all the information I was asking about and was to try and find the information and email me the information which I have not received. I am very upset about the lack of customer service when calling for help or information, the lack of following through on repair / upgrade orders, being cut off, placed on hold forever and or being cut off after being placed on hold with the automated service system. I was given a new upgrade ticket (55845) for 9-9-2022 so I will see if they show up for this . I also had reported a slow internet speed on [protected] and [protected] and I was told it was because "they were working on the upgrade ticket". On [protected] I again called about the slow internet speed , I should have a 50 meg. speed but a speed test showed I had 6.7, she did a test and the modem failed and I was given a ticket 3347 for that problem to be done on 9-7-2022 at 7 PM.

Is this service so bad that it is falling apart as is the customer service?

I have contacted Windstream everyday now for almost a month. My service has been down. I have a infant and am a stay at home mom that has no phone service, internet, t.v. or a way to communicate if a EMERGENCY was to happen due to this service being down. I have asked and begged to have my service back up and running and have been told it will be within the next day or two and that day or two never comes. I am to the point of contacting my Attorney General and to see if they can do something. I am in location that unfortunately Windstream is the only service I am able to receive.

My name is Jim Dobbins my service address is 35060 cherry hill road in

asher Oklahoma i have lived at this address for the past 5 to 6 yrs and had home phone and internet service with your company and i have not had anything but trouble out of the services because my internet goes off and on every single day and there is times when it may go off and be off for 3 to 4 hrs at a time. i have called windstream about this problem and it seems like every week i have had to call in and they send out a tech and he will either show up and get it to working for about an hour or so then right back to going off and on again and the same thing with my home phone and i have called in about these things and they say they will send a tech back out and half of the time they do not even show up. i had a tech supposed to come out yesterday and like always nobody showed up. My home phone has said no line for the past two weeks. I am getting pretty tired of having to pay for these services that i can not even use but i am stuck because no other company covers the area that we are in . when i call in to report these problems i get told one thing and if a tech decides that they want to come out i get told something totally differant from what i was told over the phone . And there has been 2 to 3 times to where a tech was going to come out and my ticket got cancelled by windstream and when i called back in about the tech not showing up they try to tell me i cancelled the appointment but why would i cancell the appointment when all i want is my home phone and internet fixed so that i will be able to use what i pay for . Thank you for your time and i hope that we can get these issues resolved

My dad is 92 years old and only has a house phone it went out on August 4th due to a thunderstorm. I called for him on Thursday and they said someone will be out Tomorrow... nope I called again on Friday and they said someone will be out on Saturday... no show. I called today Monday and the recording said not until August 29th! 2022.

I have been on the phone now for over an hour to talk to a supervisor with now luck yet.

My dad has no way of calling 911 and he should be put on some kind of list to assist with this.

I will continue to bad mouth Windstream on every social media possible. I'm looking into a new phone company as well.

Windstream totally sucks

My internet constantly goes out. This has been going on since October last year. When I call to report it, it takes a technician a week or so to get here; he ties wires back together and leaves and then 2 hours later it doesn't work again. I work from home and you all are charging me almost $100.00 a month for service that usually only works late at night. During the day when I need to work, I don't have internet. I would have my service disconnected if I had another service provider in my area but my security cameras have to have internet to work. So you are not only charging me an unfair price for something you're not providing, you are putting my safety at risk. Every technician that has been out here for the last 6 months has told me that the wire is broken coming to my house but instead of replacing it, they tie it back together. When I called yesterday to report it was out yet again, the girl that I spoke to said that I hadn't made a report since January. That is an outright lie. I have kept a calendar of everytime I have called and when my internet has not been working. I have a degree in paralegal studies and thought that information might come in handy in case I need it in the future. I need to get this resolved or I will take further action.

I got Kinetic Internet from Windstream back in May/June. They advertised 100mbps over their fiber network. I work out of my home and I need to be on Zoom calls all day. So the 100mbps was supposed to meet my needs.

PROBLEM: I cannot get the speed that Windstream is advertising. I already had two technicians come to my home to fix the issue. They fix it and I am able to get the advertised speed for a little while. Then, the speed starts to drop every day until it becomes unusable. At this point I have to keep rebooting my modem. Sometimes multiple times a day until the speeds becomes stable. But the problem keeps happening. After reboot I never get the speed back to normal and the connection is unstable. Streaming, Alexa, Web Browser, Zoom calls all start to fail. I do not want to call a third time to have the same problem "fixed" and then have it break again.

I received a bill for 290! Since the beginning I been paying 60 dollars for stuff that I wasn’t even using but they told me that I had to pay 100 for an activation fee and then I had already paid on an account to reconnect my service just to get another phone and got another box mailed to me that I didn’t even ask for. Then they said the phone wasn’t even apart of the bundle. So that’s why I was paying extra. I been paying $60 each month for something I supposed to got free for 3 months. Now I’m paying $90 every month for something I supposed to be paying $60 on after those 3 months till this day. They over charge and then add the next bill so you get confused on how much you have to pay. It is sickening. Then 3 times I had to wait a week before somebody came out to check my internet because for 3 weeks straight there was no stability at my house for internet access yet I still had to pay money for a whole month that I didn’t have internet. Something that was on there end. Windstream is the only company I can get out here and they are abusing their power trying to get more money out of you.

Last year, around October, I received an email stating that I can get GIG speed at my address. I called and talked to a customer service and she confirmed that I could get the faster speed at my address now, I was not able to before. An order was created and a Tech was dispatched, the Tech was not able to complete the upgrade but did not connect my service back to the way it was before and my internet was out for 3 days. I had to call in to see why my internet was not working and was told that it would not be working until the order was completed. I had to explain to the service rep that the Tech was not able to complete the upgrade but did not connect my internet back up. Another Tech had to be dispatched to connect my internet back to what it was. Another Tech was dispatched to work on the upgrade order but again was unable to because he said that there was not fiber. The order was sent back to Engineering for redesign where it sat since October of 2021. For 3 months I have been chatting with agents on line and on the phone, every time it was the same thing... The Agent would call over to Engineering with no answer and would leave a message, the agent would them promise to call me, text me, or email me for an update. A week later, no update and I would call again to the same tune. This went on for about 3 months, until today (5/18/2022). Today I called and was told that the order was canceled on 5/4/2022 due to there is not way to provide me with the upgrade, with out any notification. In the meantime i am still getting solicitation saying that I can get faster internet. If I would have been told that when I first called and not 7 months later I would have been fine. But I spent a lot time and effort just trying to get any information I can from an unresponsive and non-customer service group.

Windstream disrupts internet service whe large number of downloads occur. Honestly I truly believe that the content matter as well

I know this cause when I start downloading bandwidth gulping videos in large numbers my internet service is severely unreliable. This is not coincidental as disruption of service occurs each and every time these downloads occur.

We lost long distance on all 8 of our accounts end of january, took me several weeks to get 4 of the accounts back but still I dont have long distance on 4 of the accounts. Repeated calls, cases closed without anything being fixed. Now yesterday I lost long distance on the other 4 lines. So I am back to square one. No way to escalate or talk to a manager just going around n around. Businesses cant be without long distance for this amount of time.

Overcharging. Windstream website says, for my address, $35 a month intro $55 after 12 months, modem $6.99 after 3 months. My last 2+ years of bills have me paying $68.65 a month for service and $10.99 for the modem. I asked about this several times and got several different answers (all lies), but it was the only capless internet option for me so I stayed. I have Starlink now and it's amazing. Cancelling with Windstream was the most difficult thing I've had to do - they offered to take my service down to $20 a month to stay, and then fought me tooth and nail to not prorate my service since I missed cancelling by 1 day (they wouldn't answer their phones for 3 days, but that's my fault somehow).

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing Please Close Account on the invoice and check did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a Please Close Account note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.