The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Window Worldbad windows bad service

One window howls from the wind. Another window is foggy between the panes of glass. Seals are broke. Windows are just plain drafty. The company never returns phone calls. It also took 5 months to get windows installed.

Responses

  • Ma
    Matt Casey Oct 06, 2014

    I had a great experience and received great service. Seems like most people who have used them also recommend them. You have to exercise your warranty by calling them. It is a true warranty and if you don't ask for help you will not get it.

    0 Votes
  • Vi
    Vicki Parkes Jan 12, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I had to call them the week that they were to call me to schedule an appointment. They arrived an hour late. Had to paint every trim board because they damaged them after cutting out the old windows and the cap we got did not cover it up. They forgot to give us the measurement sheet of the windows, you need that to get the rebate, I had to call them to get that faxed to me. No follow-up phone call or a visit the day after from the salesperson. They got you when you sign that dotted line and after that they do not care.

    0 Votes
  • Window World has one of the best Lifetime Warranties in the industry. Please contact your store directly to resolve any issues which many are covered in the warranty. Also, all complaints can be reported to the store directly at http://www.windowworldsocolorado.com/complaints/.

    0 Votes

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