The complaint has been investigated and
resolved to the customer's satisfactionResolved Window World — horrible windows
resolved to the customer's satisfaction
Don't and I mean don't buy their windows. I told the salesman exactly what I wanted. That is not what I got. I had 2 people at the meeting with me who heard me tell him what I wanted. Wanted: being outside windows and beige box around, solar windows; white trim on the inside. Well, what I got was the white on the inside, white on the outside and beige boxes. My house looks like crap. I also spent the extra money for solar. This is suppose to save my utility bills. Well, my house was built in 1976, the same windows were still in the house in 2011 when I called Window World to replace the windows.
The windows if they are solar are turned the wrong way, summer was hell and the begining of winter has been as cold as Alaska in our house and our electric and gas bills skyrocketed. These new Window World windows are more drafty than the old 1976 windows.
They say guaranteed...the only guarantee you get is they won't do anything to make it right. Because the salesman wrote what he wanted, I didn't realize he didn't write what I wanted (with regard to colors) and I paid almost $6, 000 in windows (17 windows over $300 per window). I now have a drafty house, high electric bills and the outside colors look horrible and they wonder why I refuse to pay the balance of $2600. When they make the outside of the house the way I asked for it and they fix these crappy windows; then and only then will I pay for the POS windows I had installed.
If you go against what everyone is telling you here...before they leave after installing your windows, go outside and be sure they are what you wanted. I filled out the paperwork before I went outside. When I went outside I asked for the paperwork back and changed what I had written. Had I know then that my windows were as drafty as they are, that the solar, isn't solar like they show in their demonstration..I wouldn't have spent the extra money and I would have gone with Champion or someone else. When you are looking at the windows check for being drafy...all the windows they installed have draft issues...draft is coming from the windows and not around the outside sides.
I have NOTHING and I mean nothing good to say about this company. They don't care what you want, they don't give you what you order and the windows will be very drafty after their installation. They half listen to what you are telling them during the sales meeting. If Mark comes to your house; run away, as fast as you can.