WinCo Foods review: don't buy from them, bad staff

I used Winco Grocery Hemet for several years, and recently I had the horrible thing with them. I went to buy groceries and they refused to take my receipt. They told me that my name wasn’t the same as on the driver license. They asked to provide the proof and at the nest day I provided them different credit cards, but they again refused. It was too much for me. I never returned to this shop. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?