Wigsbuy
Reviews and Complaints

I gotta tell ya, WigsBuy is a total disaster. I mean, I waited for like, FOREVER for my order to arrive. And just when I thought it hadn't gone through, I ordered again. And then, BAM! Both orders show up at the same time. And let me tell you, the wig I got was NOT what I was expecting. I mean, I ordered a subtle blonde, but what I got was like, chunks of screaming bottle blonde. Not cute, people. Not cute.

So, I try to return the dang thing, right? But the info in the package says I gotta call customer service. So, I try to call, but every time I do, the line is BUSY. Like, what kind of business has a busy signal these days? It's like they don't even WANT you to return stuff. After like, the third call, I finally send them an email asking for the return info. But guess what? WEEKS go by and I still haven't heard back. I call and email like, a million more times, but nothing. Nada. Zilch.

And get this - when I look at my credit card statement, there's no charge from WigsBuy. Instead, it's from some place called "WWW.YOURCHICS.COM HONGKONG." Like, what the heck? Why are they hiding under a different name?

So, let me break it down for you:
1. The quality of the product is WAY below what they advertise.
2. The color is totally different from what you see in the picture.
3. The delivery time is RIDICULOUSLY long.
4. You don't even get a confirmation email with your order number or tracking info or anything.
5. And the return policy is basically designed to make it impossible to return anything.
6. Oh, and the customer service? It's a JOKE.

So, yeah. What you see is definitely NOT what you get with WigsBuy. Stay far, far away from this hot mess.

So, I had a really bad experience with WigsBuy. I got a text from Paypal saying that I had made a purchase for $79.93, but I didn't make that purchase. I told Paypal that it was fraud, but they said that because I had bought a wig from another company before, it was in my purchase history and they wouldn't start a fraud case. So, they went ahead and paid WigsBuy. I was so mad! I spent the whole day arguing with Paypal about it and then I tried to cancel the order with WigsBuy. Their website says you can cancel within 24 hours, but they wouldn't respond to any of my messages. I sent them 4 emails and 4 messages on their site, but they didn't answer me at all. I'm really upset about this and I don't know what to do. I even tried to talk to them on the phone, but the number didn't work. I feel like I'm being scammed and Paypal is not helping me at all. I wish I never bought anything from WigsBuy.

I gotta say, I had a pretty bad experience with wigsbuy.com. I ordered a human hair wig from them way back on December 9th, 2021, and I didn't get it until February 5th, 2022. And let me tell you, it was NOT what I ordered. The style was all wrong, the length was off, the color was different, and there were even bald spots! Plus, the netting was hanging down like two inches below the hair. It was a hot mess.

So, I contacted the company to get a refund, but they were no help at all. They said that the wig looked like what I ordered and that it was a nice wig. They even offered me a measly $25 discount if I wanted to keep it. I paid $185.12 for this thing, and they were only willing to refund me $95.00 because of "raw material and labor costs." I mean, come on! I told them that I wanted a FULL REFUND because they didn't make the right wig, and I shouldn't have to pay for their INCOMPETENCE. But now they won't even reply to my emails.

I'm so angry about this whole situation that I'm going to contact the Federal Trade Commission and the Federal Bureau of Investigations. It's a serious crime to commit fraud over the internet, and this company needs to be shut down immediately. I can't afford to lose $185.00 or even $95.00. I ordered this wig because all of my hair fell out due to Covid, and I needed something to make me feel better. If I had known that this was a Chinese company, I never would have ordered from them. But on the website, it said that they had an address in London, England. What a bunch of fraudsters!

Oh, and another thing that really ticked me off was that I couldn't use a credit card to pay for the wig. It had to be a debit card transaction. What kind of nonsense is that? I'm so done with wigsbuy.com, and I would never recommend them to anyone. Save yourself the trouble and go somewhere else. Cynthia Walker.

I recently ordered a wig from WigsBuy on April 1, 2020. However, I didn't receive it until April 25, 2020. The wig I received looks nothing like the one I ordered. It's a complete disaster! The hair is stringy and sparse, and it barely has any hair at all. I was so disappointed that I didn't even bother trying it on. I knew right away that I would never wear this raggedy and ugly wig.

I spent an hour trying to find a phone number to contact them, but they are located in China! If I had known that, I would have never ordered from them. I tried to contact them by phone and email, but it was impossible to get a response. I'm not surprised! I don't think I'll ever get a refund from them. I just lost $125.00!

Considering that the wig came from China during this horrible Covid-19 pandemic, I can't imagine the germs it's carrying. I sprayed the packaging and the box with Lysol and put it in my garage. I then took a shower and put my clothes in a hot and soapy washing machine. I'm so upset about this!

I'm not young, and I have a compromised immune system. I've been in isolation for 8 weeks, and now I could have possibly been exposed to the virus. It's really scary!

BEWARE of WigsBuy! These wigs are FROM CHINA, and I would have never ordered from them if I had known. I wish I had known about Trustpilot before I ordered. If you go to Trustpilot.com and type in WigsBuy, you will see horrible reviews about this scammer company. Don't make the same mistake I did!

This company, WigsBuy, is a real piece of work. I ordered some items from them and was sorely disappointed with the quality. The photos on their website looked nothing like what I received. I tried to dispute the order, but their link conveniently didn't work. And when I tried to contact them through email, I got no response. It wasn't until I posted a bad review on a website that they finally responded. But even then, they only offered me a partial refund and refused to give me a full refund despite the obvious differences between the product and the website photos.

To make matters worse, they troll review sites and post fake reviews with poor English and stupid titles. When I called them out on it, they actually posted that they would "punish" the employee who processed my order. How unprofessional is that? And when I finally got a full refund through PayPal, they only gave me back $87 out of the $107 I paid for the extensions. They claimed it was to cover shipping, but shipping was supposed to be free as part of the buying deal. And I had to pay to have it shipped back to China.

Now they're offering me $10 to remove my bad reviews. But there's no way I'm going to do that. They are nasty, pirating thieves and I wouldn't recommend doing business with them to anyone. Save yourself the headache and take your business elsewhere.

I recently made a purchase on WigsBuy for a wig that was listed as 'in-stock' and cost me almost $200. I needed it urgently, so I also paid for two-day delivery. However, I was disappointed to receive an email confirmation stating that the wig was not in stock and would take up to four weeks to ship. This was not what I had expected, and I immediately tried to cancel my order for a full refund. According to their policy, I should have been able to cancel within 24 hours and receive a full refund.

Unfortunately, I was unable to cancel my order as the site kept giving me 'time out' errors. I also tried to contact them through their site messages, but they did not respond. Their 'live chat' was never staffed, and there was no phone number to call anyone. I was frustrated and felt like I had been scammed.

To make matters worse, I received five emails from WigsBuy telling me that my order was continually delayed and asking if I wanted to cancel. I replied to every email, even using the different 'reply-to' address which they buried in the email text. However, every time I received an undeliverable error stating that my email address was not accepted by their server. This was very frustrating, and I felt like I was wasting my time.

It has now been over a month since I made my purchase, and I have sent at least 20 different messages and attempted emails. However, I have not been able to reach an actual human being, cancel my order, get a refund, or receive the wig. I am extremely disappointed with WigsBuy, and I can only assume that they are a mail-order fraud front. I will be adding this review to every place I can to warn others not to make the same mistake I did.

In conclusion, I would not recommend WigsBuy to anyone. Their customer service is non-existent, and their policies are not customer-friendly. If you are looking for a reliable and trustworthy wig supplier, I suggest you look elsewhere.

Wigsbuy is an online store that claims to have the best wigs, but there's nowhere to read reviews! I got scammed by this business and it was a total nightmare! Their wigs were more expensive than the ones I've tried before. I thought that if they cost more, they must be better. But that was not the case! The wig took forever to arrive. It was coming from China, so it was no surprise that it took so long. When I finally got it, it looked nothing like the picture! It had no part whatsoever! It was impossible to put on, it just hung in your face! Customer service was terrible too! I bought it through PayPal, so PayPal was involved in trying to solve the dispute. But I had to contact the merchant first. They never replied to any of my emails! They used a different name on my PayPal receipt and I never got a receipt from Wigsbuy at all! I ended up having to send this wig back to China, and the address was crazy! It took forever and they never let me know if they received it or not! I only got a partial refund. This place needs to be shut down! If I could have left 0 stars, I would have! Please put this place out of business! It is 100% a scam! The wig looked like something you would get from a gag shop for Halloween! I made the mistake of buying before reading the reviews, and now there are no reviews to read at all! I had to Google this business to leave this review, which most people won't do, allowing them to sell more of these crappy wigs!

I recently purchased a wig from WigsBuy and unfortunately, my experience was not a good one. Firstly, the wig I received looked nothing like the one I ordered. The color was wrong, it had no shape, and it was much thinner than I expected. It was a huge disappointment.

To make matters worse, it took a month and a half for the wig to arrive. I was eagerly waiting for it to come, but when it finally did, I was extremely disappointed. I tried to return the wig through their website, but it was so confusing that I couldn't figure out how to do it.

I decided to contact Paypal and file a complaint. Thankfully, they were able to give me a full refund, including a fee for the exchange. However, WigsBuy did not make it easy for me. They wanted me to cheat customs by declaring the package value as less than $35 and marking it as a gift/sample. I was not comfortable with this and refused to do it.

If you are considering purchasing a wig from WigsBuy, I would advise you to be cautious. The wigs shown on their website may not be the ones you receive, and their return process is confusing and difficult. It's best to contact Paypal or your credit card company if you need to return an item.

In conclusion, I was disappointed with my experience with WigsBuy. The wig I received was not what I ordered, and their return process was confusing and difficult. I hope that they can improve their service in the future.

WigsBuy is a website that sells wigs, but I would not recommend buying from them. I had a bad experience with them and I think others should be aware of it. I tried to return a wig and they refused to give me my money back until I removed my negative review. I think this is very unfair and dishonest. I also found out that many of the positive reviews on their website are fake and were made by the company itself. I think this is very misleading and makes it hard for customers to know if they can trust the company. I would suggest looking at other websites like pissedconsumer.com before making a purchase from WigsBuy.

I'm writing this review to warn people about the terrible experience I had with WigsBuy. I was in need of a wig due to my cancer treatment, so I decided to order from this website. Little did I know, it would be a complete waste of my time and money.

First of all, I spent $210 on my order, which took a whopping 3 months to arrive. I had to email the company multiple times and even spent hundreds of dollars calling their customer service in Xiang, China. I was under the impression that this was an American website, but the customer service representatives could hardly speak English.

When my order finally arrived, it was the wrong product. Not only that, but the quality was absolutely terrible. It looked like something you would find at a junk store. I was supposed to receive a wig made of real human hair, but instead, I received what appeared to be a cheap party wig that a clown would wear.

I tried to complain numerous times via email and phone, but my messages were ignored. I am currently waiting for PayPal to refund my money, but the stress, time, and worry I had to go through were not worth it.

I strongly advise against purchasing anything from this fake website. It's a Chinese scam that tries to deceive you into thinking it's an American website. The photos they use are stolen from other online sellers, and the positive reviews you see on their website are most likely written by their own staff. It's all misleading and deceptive conduct, and they get away with it because they're based in China.

In conclusion, stay away from WigsBuy. Don't make the same mistake I did.

On October 20, 2022 placed an order for the following item.

Item No.: [protected], color #8, 120 density, size petite, full lace. Used the sales promotion "Get Ready for Halloween",

Placed the order using credit card ending in 7017 in the amount of

$347.02. Unfortunately, did not write down the confirmation number as was expecting a confirmation e-mail which I never received. Always have in the past.

Beginning to wonder if this is a scam. Please advise me accordingly so that I am not charged for this purchase.

Ritaellen Murphy [protected]@comcast.net

They advertise 100% satisfaction guarantee, send you a poor quality wig, refuse to honor the return policy without fighting with them, and then send you return instructions which violate Federal customs laws. They ask you to return the items as "gifts or samples" and to underreport the value of the item - and this is in writing! So you are required to break the law in order to return items to them. I've reported them for customs violations but they should not be allowed to do business in the US.

I bought 2 wigs in June 2021 from them on-line. When they arrived, they were not what was pictured on social media. They were hair sewn on a cap without any lace, etc.

When I asked for a refund, only then did I discover I was dealing with an Asian company in an Asian country somewhere. They made all kinds of promises to return a portion of my money ( which I accepted cause I knew the return to them would be even more stupid!

As of 3/ 11/ 22 and numerous email correspondence to string me along, I still haven't received a partial refund.

WIGSBUY's Client Service Department is stupid, dumb or incompetent!

My credit card was fraudulently used to purchase, I don't know what, and when I contacted WIGSBUY's "Client Services" for information all I got was the proverbial "run-a-round." They are useless. I would have given them a minus star if it was available. Do not deal with this company if you value your credit information because it is not safe.

I purchased a few wigs from Wigsbuy. It took 6 weeks to receive and the wigs look HORRIBLE. The color is no where near the photos, two of the wigs were supposed to be the same color (H4/27), and those two were different shades of an icky light brown color. The cap construction was defective as it was pointy at the crown and the style of each wig in no way, shape or form resembled what I ordered. I emailed the copy and have never received a response. I have purchased $20 Amazon wigs that were 1000x better in color, style and quality than the wigs from Wigsbuy. This company is a scam, a sham and needs to be shut down - false advertising is an understatment.

On January 31, 2021 I purchased 2 wigs, upon receiving the wigs I was totally dissatisfied, very poor quality, looked like dog hair, immediately tried contacting the company, tried calling customer service for days. they never answer their phone. Finally got through to them and they indicated they were having a Valentine's Day sale and someone would get back to me the following week, my concern was there was a time limit on when they could be returned. The total amount for the 2 wigs was $262 dollars, after this purchase was made my credit card was compromised and had to be cancelled which complicated matters more. When they finally got back to me they said they could not give me a full refund even if returned in perfect condition. they offered to give me $40 off my total, I refused, then they offered me $120 off, I refused, then $180 off, again I refused. Finally we agreed to a full refund through PayPal once the wigs were returned to them, they were returned in perfect condition, never worn, still waiting almost a year later, the absolute worst company I have ever dealt with.I contacted numerous agencies in hopes that someone could help, no one will, do yourself a favor and stay far away from this unethical company. At this point they got the wigs returned to them and my money, they got it all and continue to get away with it, this company needs to be shut down!

Debra Norris there is no phone number to call you [protected]@gmail.com you say order has been paid in full itz been awaiting shipping for 7 days why ha ent you shipped my order out to
Debr Norris
20d meadow lake rd
Middletown ny
I
If you ok u d ont ship my order tomorrow
I need a full refund not the 30 percent of what I paid
You show that I paid in full
You are supposed to ship within 72 hours no email nothing
Order 1346692

Wigsbuy.com. They took me for $246 and I never got a wig. It's going on two months now and they keep promising me a wig but I still have nothing. I asked for a refund, they said no. I'm a cancer patient and they scammed me.

I placed an order for a wig but they sent me the wrong color (black) with no paperwork included in the envelope. I sent 3 complaints to their website and tried calling numerous times but the number provided is not a working number.
How can I get a refund and where should I return the wig? I have no order number just the label on the front of the package with the address from where the wig was shipped - Suzhou, China

My e-mail is [protected]@att.net; tel. [protected]

I cannot find my order or order#. I cannot login to find my order. It is as if I don't exist. Your company makes it very hard to find the order.

I received my wig but there is not a receipt with the order number. My wig is not the correct color. Shannon Dugger

Personal Info:
15695 Hwy 187, Eureka Springs, AR 72631 and my phone number is 479.244.7249.