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Keranique Customer Care Service

International Hair Institute LLC

Keranique, LLC., PO Box 1366
Jersey City
New Jersey
United States - 07030

Customer Support Phone Numbers

Phone:
+1 888 237 4131 44 22
Mobile:
+1 800 884 6470 13 6
Work days:
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
 

Keranique Complaints & Reviews

Keranique / unauthorized credit card charges

Ja
Janice Heath on Oct 15, 2017
I received two (2) boxes of the product, for which my credit card account was billed $49.95 each. I e-mailed KERANIQUE on 08/30/2017, requesting that all future shipments of the product be cancelled. On 09/10/2017, my credit card account was billed $49.95, and subsequently billed another...

Keranique / Hair product promotional kit

Ma
mavw on Sep 7, 2017
A promotional mail with a coupon for free trial was sent to me as a good customer award from COSTCOo. I signed up and got the first trial; i hated the product and did not want it. Keranique proceeded to send me new products, even after i called them and asked them to cancel. They charged...

Keranique / starting kit

Ph
Phyllis McPhail on Aug 22, 2017
I am very disappointed in this product, not because it isn't working, but because I feel I have been misled by your advertisement. I thought I was getting your product three different times, but only got one and was informed that the next two payments were for the first kit. So I am paying...

Keranique / money back guarantee for omitting the regenerating formula.

El
Elizabeth Luey on Aug 17, 2017
To Corporate: I purchased your Keranique product in for my hair. I cancelled 15648957 in March (03/08/2017) because your representatives would not deliver your Hair Regrowth Treatment for Women. 2 months passed until they finally gave me the Regrowth product, however, I have not had good...

Keranique / complaint for the whole company

Me
Meg wazirian on Jun 20, 2017
I wanted a refund but you didn't help me understand which [censor] product I should send to you after trying the free shampoos, well I thought that ones were free, but it's not, you didn't [censor] clearly make me understand that I should send the first products I got...

Keranique / unrequested shipments

Au
Audrey Wilson on May 9, 2017
Ref customer ID SPTV2017030417120176 Yesterday and again today I received merchandise from you which I did not order. The accompanying statements indicated Shipping and Processing $7.95 and $5.95; Payment type: VISA. I will be grateful if you will cease such shipments until I place an order...

Keranique / customer service

Jo
Jo Ann Sawyer on May 4, 2017
I called May 4th and asked to cancel my future orders. I explained that I would call when I finished the product I now have and do like. I spoke first to Justin and was cut off. I recalled and spoke with Heather ex. 289 and she would cancel my program and would send me a e mail at...

Keranique / still be charging for the product I canceled

Gl
Glenda Richards on Apr 14, 2017
I send this back in February 2017. I have not received any more. I was looking at my bank statements and seen I have being charged at least two times for this product. Please look into this matter for me... If true please either send a check or let me know how I will be repay. Thank-you...

Keranique / I answered a survey and was offered several products as a thank you for taking the survey

Ja
Jane Evans on Mar 26, 2017
cstomer ID: SPTV2017030909132144 Invoice No. ICEA659DD158EE06 3/9/2017 I answered a survey and was offered several products as a thank you. I chose Keranique to give it a try I was only to be responsibe for the shipping cost to me of $3.95. I see if I don't cancel, and pay the return...

Keranique / shampoo/conditioner/boost / serum/regrowth and customer service

Ry
Ryan Putman on Feb 25, 2017
Customer Id :NSCL1311746 Invoice #: ICD71F53DBD4EA373 Order Date: 11/29/2016 Received the products frozen in the month of December in Ontario, I phoned company Keranique unfortunally no call back. But was told to go ahead and use product after thawing. Did not see any results so I called...

Keranique / customer service

Jo
Joi Seleste Gillespie on Feb 17, 2017
Good afternoon, It is 5:30pm in New York City. I just got off the phone with "Sonia" with the I.D. # 571. I received horrible service from her. I 'm not complaining because I did not get what I wanted, but the way I was treated. During our 8- 10 minute conversation, "Sonia" repeatedly attempted...

Keranique / keranique 30 days trial

Fe
Felicia Bentley on Feb 11, 2017
I call to cancle before my 30days well they said I couldn't and been taking money out of my account so I closed my account and getting a lawyer. because they still keep trying to send me that mess the pills made me sick. I have recorded all my message with customer service and my bank have...

Keranique / keranique

Al
algernonn on Jan 30, 2017
Hi I called customer service and the representative who assisted me was very helpful and patient. I recorded just to make sure they no lie to me. https://soundcloud.com/user-845623728/hair-help My complaint is my hair is very bad. Looks like string popping out of a croissant. But keranique i don't know? Should i buy it?

Keranique / free trial.

Ma
mantus417 on Jan 27, 2017
I had the online survey thing happen to me. They said I only had to pay for shipping. They called me shortly after I received their product and asked if I wanted to pay for more and I said NO! in plain English and about a month later they charged my card $80. I called them to resolve the...

Keranique / free trial

Ch
Chrissy Lin on Dec 19, 2016
12/19/2016 Worst Promotion skills i have ever seen in my life!! First the staff cannot even speak English properly, second the staff kept murmuring a lot of information including all kind of packages and offers which can never be well understood in the phone!!! I urged the staff to be more...

Keranique / try-it-before-you-buy promotional offer

Ed
Edith Minde on Dec 17, 2016
Re. : promotional advertisement from keranique. Customer id sptv 201 6081 3005 10836 On 8/13/2016 I found a promotional advertisement seemingly sponsored by amazon, with a promotional offer for keranique products, for only s&h of 3.95. I ordered it out of curiosity. Little did I know what...

Keranique / hair growth product

By
Byzantine on Dec 15, 2016
I was charged $49.99 for four products... have yet to receive any of the items... and apparently have been already been put on some auto- order system... I have made two separate calls to their customer service dept to no avail. I have received no email explanations, receipts, or future...

Keranique / hair loss treatment/minoxidil dual dropper

Su
Suzette S on Sep 14, 2016
1) why can't this company be put out of business? 2) i ordered a sample of everything (It seemed), was billed for it, called, was told i could try a different product and would be billed for it later. I know - why don't i have the exact information? 3) the bottom line/most important part is i...

Keranique / keranique

Co
Corrie Sssmith on Aug 11, 2016
Everyone please please understand Keraniques commercial leaves alot to be desired. Nit once do they explain how keranique works to promote hair growth. This type of advertising preys upon anyone that is desparate for relief only to promise you are protected to get you to believe you have...

Keranique / unauthorized charges

Ve
veeherr on Jun 21, 2016
I am like everyone and answered the ad for free trial. Got the 2 boxes, called and complained that I did not want all that stuff, did not realize that I would get vitams, and shampoo. So called immediately to cancel this and about 1/half later listening to who ever I talked to, tried to...

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