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Keranique Customer Care Service

International Hair Institute LLC

Keranique, LLC., PO Box 1366
Jersey City
New Jersey
United States - 07030

Customer Support Phone Numbers

+1 888 237 4131 48 24
+1 800 884 6470 14 7
Work days:

Keranique Complaints & Reviews

Keranique / keranique daily essentials

user1784879 on Jan 9, 2018
I just received two packages from keranique: Item kde-60sb-59-w199-c. When I ordered this product I carefully read the terms and it clearly said "you are always free to call to cancel, change etc" "if for any reason, you are not delighted — within the first 30 days, etc — you...

Keranique / hair product

lindajoyb on Jan 5, 2018
Beware of the advertising popups on your phone advising that you have WON free product. All you have to do is pay the postage and you have 14 days to TRY the product for FREE. I never received any products in the 14 days. I emailed and cancelled but already been charged the full amount for...

Keranique / will not provide australian address for refund

Karen Charlton on Dec 20, 2017
I have requested from Karanique, FIVE times, for their Australian address so I can return my unwanted and unopened package that I should not have received. I had already cancelled the subscription. Now that the 2nd package arrived, they told me I couldn't cancel then subscription (even...

Keranique / being lied to

Alisha Holt on Nov 25, 2017
A representative promised me the starter kit for 38.00 dollars, because I was having issues. I called a second time and I was given the product for 38.00 dollars. When I called a third time I was still having issues . I had two accounts . I only wanted one . I cancelled the second account...

[Resolved] Keranique / unauthorized credit card charges

Janice Heath on Oct 15, 2017
I received two (2) boxes of the product, for which my credit card account was billed $49.95 each. I e-mailed KERANIQUE on 08/30/2017, requesting that all future shipments of the product be cancelled. On 09/10/2017, my credit card account was billed $49.95, and subsequently billed another...

Keranique / Hair product promotional kit

mavw on Sep 7, 2017
A promotional mail with a coupon for free trial was sent to me as a good customer award from COSTCOo. I signed up and got the first trial; i hated the product and did not want it. Keranique proceeded to send me new products, even after i called them and asked them to cancel. They charged...

Keranique / starting kit

Phyllis McPhail on Aug 22, 2017
I am very disappointed in this product, not because it isn't working, but because I feel I have been misled by your advertisement. I thought I was getting your product three different times, but only got one and was informed that the next two payments were for the first kit. So I am paying...

Keranique / money back guarantee for omitting the regenerating formula.

Elizabeth Luey on Aug 17, 2017
To Corporate: I purchased your Keranique product in for my hair. I cancelled 15648957 in March (03/08/2017) because your representatives would not deliver your Hair Regrowth Treatment for Women. 2 months passed until they finally gave me the Regrowth product, however, I have not had good...

Keranique / complaint for the whole company

Meg wazirian on Jun 20, 2017
I wanted a refund but you didn't help me understand which [censor] product I should send to you after trying the free shampoos, well I thought that ones were free, but it's not, you didn't [censor] clearly make me understand that I should send the first products I got...

Keranique / unrequested shipments

Audrey Wilson on May 9, 2017
Ref customer ID SPTV2017030417120176 Yesterday and again today I received merchandise from you which I did not order. The accompanying statements indicated Shipping and Processing $7.95 and $5.95; Payment type: VISA. I will be grateful if you will cease such shipments until I place an order...

Keranique / customer service

Jo Ann Sawyer on May 4, 2017
I called May 4th and asked to cancel my future orders. I explained that I would call when I finished the product I now have and do like. I spoke first to Justin and was cut off. I recalled and spoke with Heather ex. 289 and she would cancel my program and would send me a e mail at...

Keranique / still be charging for the product I canceled

Glenda Richards on Apr 14, 2017
I send this back in February 2017. I have not received any more. I was looking at my bank statements and seen I have being charged at least two times for this product. Please look into this matter for me... If true please either send a check or let me know how I will be repay. Thank-you...

Keranique / I answered a survey and was offered several products as a thank you for taking the survey

Jane Evans on Mar 26, 2017
cstomer ID: SPTV2017030909132144 Invoice No. ICEA659DD158EE06 3/9/2017 I answered a survey and was offered several products as a thank you. I chose Keranique to give it a try I was only to be responsibe for the shipping cost to me of $3.95. I see if I don't cancel, and pay the return...

Keranique / shampoo/conditioner/boost / serum/regrowth and customer service

Ryan Putman on Feb 25, 2017
Customer Id :NSCL1311746 Invoice #: ICD71F53DBD4EA373 Order Date: 11/29/2016 Received the products frozen in the month of December in Ontario, I phoned company Keranique unfortunally no call back. But was told to go ahead and use product after thawing. Did not see any results so I called...

Keranique / customer service

Joi Seleste Gillespie on Feb 17, 2017
Good afternoon, It is 5:30pm in New York City. I just got off the phone with "Sonia" with the I.D. # 571. I received horrible service from her. I 'm not complaining because I did not get what I wanted, but the way I was treated. During our 8- 10 minute conversation, "Sonia" repeatedly attempted...

Keranique / keranique 30 days trial

Felicia Bentley on Feb 11, 2017
I call to cancle before my 30days well they said I couldn't and been taking money out of my account so I closed my account and getting a lawyer. because they still keep trying to send me that mess the pills made me sick. I have recorded all my message with customer service and my bank have...

Keranique / keranique

algernonn on Jan 30, 2017
Hi I called customer service and the representative who assisted me was very helpful and patient. I recorded just to make sure they no lie to me. https://soundcloud.com/user-845623728/hair-help My complaint is my hair is very bad. Looks like string popping out of a croissant. But keranique i don't know? Should i buy it?

Keranique / free trial.

mantus417 on Jan 27, 2017
I had the online survey thing happen to me. They said I only had to pay for shipping. They called me shortly after I received their product and asked if I wanted to pay for more and I said NO! in plain English and about a month later they charged my card $80. I called them to resolve the...

Keranique / free trial

Chrissy Lin on Dec 19, 2016
12/19/2016 Worst Promotion skills i have ever seen in my life!! First the staff cannot even speak English properly, second the staff kept murmuring a lot of information including all kind of packages and offers which can never be well understood in the phone!!! I urged the staff to be more...

Keranique / try-it-before-you-buy promotional offer

Edith Minde on Dec 17, 2016
Re. : promotional advertisement from keranique. Customer id sptv 201 6081 3005 10836 On 8/13/2016 I found a promotional advertisement seemingly sponsored by amazon, with a promotional offer for keranique products, for only s&h of 3.95. I ordered it out of curiosity. Little did I know what...

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