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Keranique Customer Service

92 Reviews

Keranique, LLC

PO Box 1366
Hoboken
New Jersey
United States - 07030

Customer Support Phone Numbers

1800 826 871(Australia)
0 1
800 442 465(New Zealand)
0 0
+1 888 237 4131(Customer Service)
51 25
0 0
+61 288 800 498(Australia)
0 0
+64 99 508 828(New Zealand)
0 0
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Designed to help women get fuller, thicker-looking hair, Keranique increases hair manageability, volume, and fullness.
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Keranique Complaints & Reviews

Keranique / keranique daily essentials 30

Ba
Barbara777 on May 22, 2018

I ordered Keranique Daily Essentials 30 on a free trial basis. I canceled because I saw no difference. A phone solicitor called and I reordered Keranique Daily Essentials 30. This was foolish on my part, I admit. I am a senior citizen on a fixed income. I called to cancel 4/2/2018. Then...

Keranique / order I did not place and money deducted out of my acct.

Ky
Kylarenee on Apr 29, 2018

This this is my last time trying to contact you people my name is Renee Graham I have spoke to two of the customer service representatives and they both told me that my bank account would be reimbursed for the money that you people took out of her for something I didn't order and I didn't...

Keranique / terrible company practices

Kr
KristaH on Mar 16, 2018

I ordered the shampoo and vitamins promo offer for $ 4.29 and $ 2.16. I did receive my order used for a 3 weeks and with no change in a thing. I then get charged $86.84 for the shampoo and $ 65.12 for the vitamins, I called to cancel my orders and was told that since I was placed on a "2...

Keranique / the promise one only payment is not true they charge 3 times!!!

La
larata on Feb 23, 2018

They promise only one payment but when you receive the bill you have an Invoice with 3 more payments you ended paying 3 times the promise price+ If you want to cancel you have to pay for return the product from your own pocket, Do not buy this product they are abusers of customers. Is the...

Keranique / keranique daily essentials

Us
user1784879 on Jan 9, 2018

I just received two packages from keranique: Item kde-60sb-59-w199-c. When I ordered this product I carefully read the terms and it clearly said "you are always free to call to cancel, change etc" "if for any reason, you are not delighted — within the first 30 days, etc — you...

Keranique / hair product

Li
lindajoyb on Jan 5, 2018

Beware of the advertising popups on your phone advising that you have WON free product. All you have to do is pay the postage and you have 14 days to TRY the product for FREE. I never received any products in the 14 days. I emailed and cancelled but already been charged the full amount for...

Keranique / will not provide australian address for refund

Ka
Karen Charlton on Dec 20, 2017

I have requested from Karanique, FIVE times, for their Australian address so I can return my unwanted and unopened package that I should not have received. I had already cancelled the subscription. Now that the 2nd package arrived, they told me I couldn't cancel then subscription (even...

Keranique / being lied to

Al
Alisha Holt on Nov 25, 2017

A representative promised me the starter kit for 38.00 dollars, because I was having issues. I called a second time and I was given the product for 38.00 dollars. When I called a third time I was still having issues . I had two accounts . I only wanted one . I cancelled the second account...

[Resolved] Keranique / unauthorized credit card charges

Ja
Janice Heath on Oct 15, 2017

I received two (2) boxes of the product, for which my credit card account was billed $49.95 each. I e-mailed KERANIQUE on 08/30/2017, requesting that all future shipments of the product be cancelled. On 09/10/2017, my credit card account was billed $49.95, and subsequently billed another...

Keranique / Hair product promotional kit

Ma
mavw on Sep 7, 2017

A promotional mail with a coupon for free trial was sent to me as a good customer award from COSTCOo. I signed up and got the first trial; i hated the product and did not want it. Keranique proceeded to send me new products, even after i called them and asked them to cancel. They charged...

Keranique / starting kit

Ph
Phyllis McPhail on Aug 22, 2017

I am very disappointed in this product, not because it isn't working, but because I feel I have been misled by your advertisement. I thought I was getting your product three different times, but only got one and was informed that the next two payments were for the first kit. So I am paying...

Keranique / money back guarantee for omitting the regenerating formula.

El
Elizabeth Luey on Aug 17, 2017

To Corporate: I purchased your Keranique product in for my hair. I cancelled 15648957 in March (03/08/2017) because your representatives would not deliver your Hair Regrowth Treatment for Women. 2 months passed until they finally gave me the Regrowth product, however, I have not had good...

Mira Herbals & Keranique Hair Regrowth / unauthorized credit charge & no product received

Ta
tatiana69 on Aug 11, 2017

14 July 2017 $197.52, 3 Aug 2017 $287.37, 7 Aug 2017 $430 total of $914.89 invoice no ( client no ) AD06A3B21EBC07F6A money taken out of my credit card with out my authorization and no products received by me. I have contacted the company by phone they told me back in July after I noticed...

Keranique / complaint for the whole company

Me
Meg wazirian on Jun 20, 2017

I wanted a refund but you didn't help me understand which [censor] product I should send to you after trying the free shampoos, well I thought that ones were free, but it's not, you didn't [censor] clearly make me understand that I should send the first products I got...

Keranique / unrequested shipments

Au
Audrey Wilson on May 9, 2017

Ref customer ID SPTV2017030417120176 Yesterday and again today I received merchandise from you which I did not order. The accompanying statements indicated Shipping and Processing $7.95 and $5.95; Payment type: VISA. I will be grateful if you will cease such shipments until I place an order...

Keranique / customer service

Jo
Jo Ann Sawyer on May 4, 2017

I called May 4th and asked to cancel my future orders. I explained that I would call when I finished the product I now have and do like. I spoke first to Justin and was cut off. I recalled and spoke with Heather ex. 289 and she would cancel my program and would send me a e mail at...

Keranique / still be charging for the product I canceled

Gl
Glenda Richards on Apr 14, 2017

I send this back in February 2017. I have not received any more. I was looking at my bank statements and seen I have being charged at least two times for this product. Please look into this matter for me... If true please either send a check or let me know how I will be repay. Thank-you...

Keranique / I answered a survey and was offered several products as a thank you for taking the survey

Ja
Jane Evans on Mar 26, 2017

cstomer ID: SPTV2017030909132144 Invoice No. ICEA659DD158EE06 3/9/2017 I answered a survey and was offered several products as a thank you. I chose Keranique to give it a try I was only to be responsibe for the shipping cost to me of $3.95. I see if I don't cancel, and pay the return...

Keranique / shampoo/conditioner/boost / serum/regrowth and customer service

Ry
Ryan Putman on Feb 25, 2017

Customer Id :NSCL1311746 Invoice #: ICD71F53DBD4EA373 Order Date: 11/29/2016 Received the products frozen in the month of December in Ontario, I phoned company Keranique unfortunally no call back. But was told to go ahead and use product after thawing. Did not see any results so I called...

Keranique / customer service

Jo
Joi Seleste Gillespie on Feb 17, 2017

Good afternoon, It is 5:30pm in New York City. I just got off the phone with "Sonia" with the I.D. # 571. I received horrible service from her. I 'm not complaining because I did not get what I wanted, but the way I was treated. During our 8- 10 minute conversation, "Sonia" repeatedly attempted...