The complaint has been investigated and
resolved to the customer's satisfactionResolved Whirlpool — microwave caught on fire
resolved to the customer's satisfaction
I posted a complaint earlier about our Whirlpool microwave catching on fire while cooking popcorn. I forgot to attach the picture... so here it is. It's a good thing that our 11 year old son wasn't using the microwave to cook popcorn after coming home from school because he would have panicked and the house would have burned down. Our model was a built-in with trim kit, etc. We had to unscrew everything before we could take it out to the garage.
We contacted Whirlpool and they sent out a local factory trained technician to investigate. He says that the magnetron was faulty. That was a couple of days ago. Still haven't heard back from Whirlpool. So... I'm researching on the internet to find others who have had this unbelievably exciting experience.
Oh, by the way, the microwave was set on the "sensor cook" mode for popcorn. It works really well... usually... or, until it catches on fire.
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