CB Fast Food Chains Whataburger

Whataburger review: Received the wrong order in the drive-thru. Not even my name on the sack.

Jo Allison of US

Jan 16, 2026 5:09 pm EST

Verified customer

Featured review

In the drive-thru I ordered a Monterey Melt meal. Name Jo and $14.60.
When I got home I had Brian's order and it was a whataburger meal.
I was not going to drive back up to the store and wain in line to rectify this so I called to get a refund for the difference in the price which is about $5.
The store would not help me because I would not bring that order back so I called the complaint department On Jan. 10, and have not heard back from them to this day which is Jan. 16.

Claimed loss: $5

Desired outcome: Refund to for that amount to the gift card I used or to my credit card.

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Whataburger phone numbers

+1 (210) 496-4000

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San Antonio

+1 (972) 756-0096

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Irving

+1 (800) 628-7437

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Customer Care

+1 (210) 476-6000

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Whataburger emails

customerrelations@wbhq.com

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Whataburger address

300 Concord Plaza Dr., San Antonio, Texas, 78216, United States

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Jan 19, 2026
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