Whataburger review: Customer service

The drink station was down but employees did NOT have signs on doors or the machine, they did NOT tell anyone that it was down until they started walking towards the machine & then they were told only about tea or water. They didnt mention that lemonade was available at an extra price, so that was sales that were lost. Tea was watered down greatly! One female employee was RUDE towards customers & other employees. Food was COLD being served because they IGNORED the dining room customers to focus just on drive thru customers, food was made incorrectely (no cheese added) & when I brought it to their attention, I was simply handed a slice of cheese to put on my COLD food! They did NOT offer to make a NEW burger & did NOT apologize for the mistake. Fries were COLD because tray of food SAT in the back for too long before they brought it out to us. When I went to the womens bathroom, it stunk of URINE so badly that I had to hold my breath while I used the bathroom! The bathroom was well stocked but smelled BAD! They never said "have a nice day." as we left. I will NEVER go back there to eat!