account and the same thing happened. They recommended I go to a physical location, two locations were closed during the posted working hours and the representative at the third location told me physical locations can't transfer money and I would have to do it over the blocked app. The fourth physical location the rep was unable to accomplish the most basic of tasks to include calling her supervisor or speaking to someone on the customer service line. Bottom line, I am have no ability to send money and there is no way to remedy the situation.
Recommendation: Try a different money transfer service
The Worst experience that I have with Western Union. Money on hold for two days. You call customer service and they transfer you from one person to another. No solution. Please do not use Western Union anymore. I hate their experience. They are very cruel