CB Investment, Insurance and Financial Western Union

Western Union review: Money orders

James W R of Atlanta, US

Mar 26, 2025 9:00 am EDT

Featured review

I received a money order from a friend in another state. I went to Walmart (also where the money order was purchased from- just a different store. When Walmart processed it, it told me to call a number to din out why it was rejected. I did and was told that it was a service error and to try again. So I stop by again in the afternoon and the cashier said the system would not approve it, they could not ever put it through again, and that I had to call another number. That number did not allow me to talk to anyone, which made it useless. Then I had to search for other numbers to call. I finally was able to track someone down who told me to take it to another store or just deposit it in the back (this was a weekend). Many banks will hold money orders for many days until they clear. I told that going to another place did not make any sense as she kept claiming it was my fault. I finally reached a supervisor that said there was nothing she could do- just go to another location. (supervisor # 390). I asked her where and she said to go to Publix down the street and they would cash it. If they had a problem, they could call WU (WU apparently is not customer service enough to allow their agents to call the locations!). I went to Publix, only to be told that they only collect cash and make money orders, they do NOT cash them and don't have the systems to do it. So tell me, how will all my time, frustration and the inaccurate information I had to follow, be handled? I finally did just take it to my bank and deposit it. WU could have cared less.

Desired outcome: compensation for my time, energy and frustration

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Western Union Contacts

Western Union phone numbers

1800 812 333

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33%
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Ireland

1800 173 833

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Australia

8800 200 2232

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Russia

+1 (800) 102-7111

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India

1800 813 399

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1800 599 959

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Mexico

+1 (800) 325-6000

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100%
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United States

+1 (800) 235-0000

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Canada

+44 800 833 833

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United Kingdom

+61 292 319 729

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+64 800 005 253

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+43 800 297 579

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+32 80 099 269

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+45 80 826 668

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+358 800 523 104

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+32 26 397 105

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France

+49 698 509 8373

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Germany

+39 800 789 124

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+31 800 022 8781

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+47 80 018 123

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+351 800 2643 8750

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+34 900 633 633

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+41 800 562 103

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+90 212 375 5750

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100%
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Turkey

+86 400 819 9377

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Philippines

+966 920 033 663

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Saudi Arabia

+65 63 362 000

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+82 798 8521 3000

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+886 287 231 040

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Thailand

+971 800 736 398

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+55 800 707 9330

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Chile

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Western Union emails

customerservice@westernunion.com

100%
Confidence score: 100%

Support

Western Union address

7001 E. Belleview, Denver, Colorado, 80237, United States

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