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Merrill Lynch Customer Service


Bank of America Corporation

4 World Financial Center, 250 Vesey Street
New York
New York
United States - 10080

Customer Support Phone Numbers

+1 800 637 7455(Customer Service, USA) 4 0
+1 866 706 8321(Find An Advisor, USA) 1 0
+1 866 820 1492(Stock Options, USA) 0 0
+1 305 416 6600(Regional Headquarters for Latin America, USA) 0 0
+61 396 592 222(Melbourne, Australia) 0 0
+61 894 887 500(Perth, Australia) 1 1
+61 292 256 500(Sydney, Australia) 0 0
+1 403 231 7300(Calgary, Canada) 0 0
+1 514 846 1050(Montreal, Canada) 0 0
+1 416 369 7400(Toronto, Canada) 0 0
+1 604 691 7252(Vancouver, Canada) 0 0
+44 207 628 1000(United Kingdom) 0 0
+33 153 655 555(France) 0 0
+49 695 8990(Germany) 0 0
+353 12 438 500(Ireland) 0 0
+39 265 5301(Italy) 0 0
+48 226 306 219(Poland) 0 0
+351 213 512 350(Portugal) 0 0
+7 495 662 6000(Russia) 0 0
+34 915 143 000(Spain) 0 0
+41 442 977 400(Switzerland) 0 0
+90 212 319 9500(Turkey) 0 0
+1 345 814 6405(Cayman Islands) 0 0
+86 106 505 0290(Beijing, China) 0 0
+86 216 132 4888(Shanghai, China) 0 0
+852 35 088 888(Hong Kong) 0 0
+91 226 632 8000(India) 0 0
+972 36 072 000(Israel) 0 0
+81 362 257 000(Japan) 0 0
+966 12 993 750(Saudi Arabia) 0 0
+971 44 258 200(UAE) 0 0
+1 305 530 3602(Regional Headquarters for Latin America, USA) 1 0
Global Offices

The United States

Miami (Regional Headquarters for Latin America)
701 Brickell Ave., 11th Floor, Miami, FL 33131


Bow Valley Square III, Suite 2620, 255 5th Avenue SW, Calgary, AB T2P 3G6
Fax: +1 403 237 7372

1250 Rene Levesque Blvd, West, Suite 3715, Montreal, QC H3B 4W8
Fax: +1 514 846 3591

BCE Place, Wellington Tower, 181 Bay Street, 4th & 5th Floors, Toronto, ON M5J 2V8
Fax: +1 416 369 7966

Cathedral Place, 925 West Georgia Street, 7th Floor, Vancouver, BC V6C 3L2
Fax: +1 604 691 7259

The United Kingdom
2 King Edward Street, London, EC1A 1HQ

Level 19, 120 Collins Street, Melbourne, Victoria 3000
Fax: +61 396 592 701

Level 1, 190 St George's Terrace, Perth, Western Australia 6000
Level 38, Governor Phillip Tower, 1 Farrer Place, Sydney, NSW 2000

112 avenue Kléber, 2nd Floor, BP 2002-16, Paris, 75116
Fax: +33 153 655 980

Main Tower, Neue Mainzer Strasse 52, Frankfurt, 60311

Central Park Block D, Leopardstown, Dublin

Via Manzoni, 5, Milano, 20121

Al. Jerozolimskie 65/79, Office №: 1309, Warsaw, 00-697

Av. Engenheiro Duarte Pacheco, 26 6 Piso A, Lisboa, 1070-110

7 Petrovka Street, Moscow, 107031
Fax: +7 495 662 6001

Edificio Torre Picasso, Floors 39 & 40, Plaza Pablo Ruiz Picasso 1, Madrid, 28020
Fax: +34 915 143 001

Stockerhof, Stockerstrasse 23, P.O. Box 773, Zurich, 8039
Fax: +41 442 914 460

Kanyon Office Block, 11th Floor, Buyukdere Street, 34394 Levent, Istanbul, 34394
Fax: +90 212 319 9511

The Cayman Islands
4th floor, Harbour Centre, North Church Street, George Town


Suite 3616, China World Tower 2, 1 Jian Guo Men Wai Avenue, Beijing, 100004
Fax: +86 106 505 0278
Rm 3609-11, The Center, № 989 Chang Le Road, Shanghai, 200031
Fax:+86 215 407 5246

Hong Kong
55/F, Cheung Kong Center, 2 Queen's Road Central, Hong Kong

Mafatlal Centre, 8th Floor, Nariman Point, Mumbai, 400 021
Fax: +91 222 282 1827

1 Azrieli Centre, 37th Floor, Round Tower, 132 Petach Tikvah Road, Tel Aviv, 67021

Nihonbashi 1-chome Building, 1-4-1 Nihonbashi, Chuo-ku, Tokyo, 103-8230

Saudi Arabia
Kingdom Tower - 20th Floor, Olaya Street, Riyadh
Fax: +966 12 113 237

Dubai International Financial Centre (DIFC), Gate Village 6, Level 2, PO Box 506576, Dubai

Merrill Lynch Complaints & Reviews

Merrill Lynch / 2018 tax documentation

David Weeden on Feb 16, 2019

Merrill Lynch published a list of mailing dates for 2018 tax documentation and we have yet to receive any tax documentation. Recently Merrill Lynch now indicates we will not receive tax documentation until February 26, 2019 which is totally unacceptable. This puts us as a retirees at a...

Merrill Lynch / investment

Richard Krpata on Jan 6, 2019

I had a $450, 000.00 investment with merrill lynch.. After 6 months they lost $20, 000.00.. I never made a dime.. I ran into a former employee of merrill lynch hartford office.. He explained to me the pressure their employees are under to obtain new accounts is staggering.. I dealt with...

Merrill Lynch / general customer service

Sandy62 on Dec 3, 2018

1) My father's acct balances were given to someone without POA. 2) Was told if my father dies before Christmas, I don't have to worry about the 401K disbursement paperwork . 3) Tried to get POA notarized at Merrill Lynch office. Talked to her after we reached parking structure, got my...

Merrill Lynch / 401k - customer service

Kuteesa on Nov 15, 2018

On October 22, I mailed out my roll-over 401K check from my previous employer to Merrill Lynch new employer account, today 11/25 I went into my online Merrill Lynch account and saw that my roll-over money has not yet posted. I called Merrill Lynch and was told that I did not include a...

Merrill Lynch / broker

Steven j Warren on Oct 19, 2018

Glen Mathieu Glen has been managing our money for a long time, we have had arguments in the past but this last argument and situation has really upset me. I spoke to someone at Merrill Lynch and they said they would do something about it. The argument I had with Mr. Mathieu was today. I...

Merrill Lynch / 401k rollover

Bob Jarrett on Oct 5, 2018

8/30/18. Called to request reissuing a check for a 401K rollover (Chk #11771787 from Wyman-Gordon S&I Plan). I spoke on with a call center associate, Dylan Springer, who attempted to locate the account. Also on the call was William Fitzgerald, the MassMutual Rollover Specialist. Dylan located...

Merrill Lynch / shares

Davidrae6 on Jul 10, 2018

David Rae Account number 7P1-21315 Account address 79 Lime street Grangemouth FK38LZ UK I have called and emailed several times about my share account opened for me by previous employer Dow chemicals for share issue.# I no longer want or need this account so need it closed. I have received...

Merrill Lynch / 401k

Shonda Jones on Jun 4, 2018

I called Merrill Lynch on 6-4-18 @ 5:10 pm spoke to a representative about my 401 k plan she stated her name was tambria I had questions about withdrawing money due to hardship.. she asked a few questions I gave her answers I then asked if I can get out of 401k she stated no I with no...

Merrill Lynch / cannot open an account with an gc extension

Sophie W on Feb 20, 2018

I am really disappointed at Merrill Lynch as I am trying to open an account with ML but got rejected because I do not have a unexpired Green card but an extension letter. I got employment by using an expired GC and the extension letter from USCIS and had no problem at all. I am surprised...

Merrill Lynch / merrill edge ira

George H. on Feb 6, 2018

Merrill has prevented me from using funds in my IRA account to purchase stocks within Merrill Edge. I sold some stocks and tried to purchase more the next day. After purchasing just one stock, my account was locked because I had not waited 2 days between trades (something they don't tell...

Merrill Lynch / unprofessional and unreliable customer service

Jordan Scharber on Jan 19, 2018

I was given a specific date (a Friday) that I would receive a distribution check from my 401K cash out and was charged a $25 UPS express fee for the check to be sent overnight. Not only did I not receive the check when promised on that Friday, the representative that I spoke with when I...

Merrill Lynch / connectivity to my account due to retirement

Barrilliot on Jan 18, 2018

I choose this wayto solve my issue because I have no other way to try to solve my problem. Till 2012 I was working for HP and in 2014 I will be in retirement. During HP periode I receiced and account with some money in this one. Due to retirrement, I lose my HP address bernard. [email protected], my...

Merrill Lynch / 401k hardship process

Jeanine Vickers on Dec 19, 2017

I applied for a hardship 12/12/2017 to pay for my mother's cremation. Her remains have been sitting in the funeral home since 12/11/2017. When consumers apply for hardship withdrawls there are deadlines, urgency and despair surrounding the circumstances like burial, eviction, ect... People...

Merrill Lynch / ira services

Lar-in-Philly on Sep 20, 2017

I just spent 25 minutes and 3 transfers on the phone with people who couldn't help me transfer out my 5LB-60167 IRA account. Incredible! This wasn't my first attempt. Over the years I've tried to move this small account out and in the meantime ML has decremented it from just under $5k to...

Merrill Lynch / 2 shares of cables stock in an account

Mr. Mya on Jul 26, 2017

I have made numerous contacts asking why ML has 2 shares of cableas stock in an account & have gained no accurate information. Each person I have talked to has given me a different answer. Earlier this year I received a bill for $15.00 for low balance. When I called to inquire I was told...

Merrill Lynch / shares of dow chemical co

Julianvn on Jun 14, 2017

On April 2017 I have purchased 58 shares of the Dow Chemical co thru Merril Lynch. On May 15th I entered the same website I bought these shares and tried to sell them. The link keeps me saying "No tax form on file" and I can't sell my shares! I have called several time to try to solve th...

Merrill Lynch / trust management

stjohnm on Jan 26, 2017

Merrill Lynch in Minocqua, WI didn't follow my mother's trust starting in 2011. I was a co-trustee on my Mom's trust when she was determined to be incapacitated in May 2011. The trust became irrevocable. Three attorneys determined that I was a co-trustee on the trust. I stopped getting...

Merrill Lynch / management of 401k monies

Pam Pelafigue on Jan 10, 2017

My husband and I had a large amount of 401k money to invest. We went to the local Merrill Lynch. The adviser set up accounts and we transferred monies into them. After 5+ years, we started to question the fact that the accounts had barely appreciated at all. We finally closed our account...

Merrill Lynch / retirement accounts

Duped Client on Oct 12, 2016

My dad, now deceased, had his retirement accounts with Merrill Lynch. When he passed away in 2001, my mom received monthly benefits from his accounts. After 9/11, the accounts went down dramatically. My mother was scared of losing everything in those accounts, so she cashed them out -...

Merrill Lynch Wealth Management / financial advisor team

Martha B Camire on Jan 12, 2016

My husband and I opened a Wealth Management Account 5 years ago with all of our retirement money which was certainly enough to live on until we died and also, leave some for our daughter and grandchildren. After 5 years the Walls/Berdell Wealth Management Group in Richmond VA returned .42%...