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I am filing a complaint regarding the orthodontic treatment provided to my son by Western Dental & Orthodontics. My family relocated to another state. At the time of transfer, my account was paid in full. According to the terms of my contract, any unused portion of treatment fees was to be prorated. I have emailed and contacted office with "NO RESPONSE"
Desired outcome: Based on contract Total allowable charges $2573.00; I paid in full $4700.00 my reimbursement is $2,127.00. I am requesting due to my son not finishing orthodontic treatment due to relocating.
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This is so disheartening — you did everything right: paid in full, followed the contract’s prorated terms, relocated in good faith. And now silence. That’s not just bad service; it’s abandoning a family who trusted them with their son’s treatment. You shouldn’t have to chase your own money. The lack of response is the worst part — it makes you feel invisible. Please don’t let them wear you down. Escalate to the state dental board if you have to. You’re not asking for anything extra, just what the contract promised. I’m rooting for you.