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Horizon Dental Care
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3.0 4 Reviews

Horizon Dental Care Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Horizon Dental Care has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Horizon Dental Care reviews & complaints 4

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12:15 pm EDT

Horizon Dental Care Scammers

Went there to get a check up and a cavity filled ( I just moved to south Florida and had checkup 1 month ago from my dentist of 5 years) I was told I needed $ 250 worth of X-rays saying mine were poor quality the told I had 5 cavities and 2 cracked teeth and needed crowns . I knew that was total lie . I left and said I would call to schedule but was bullied by the front desk lady Gail . She was condescending and rude and totally unprofessional. I went to another Dentist who said he saw only one cavity and said my X-rays were fine ! Total scammers

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J
9:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Dental Care Dr. Califf is a great dentist!

This is not a complaint! I cant believe someone would write negative things about Horizon Dental Care. I have been going to Dr. Califf since I moved to the Miramar area 15 years ago. He has taken great care of me, my family, and all my friends that I recommend to his office. I have had some significant dental work over the year and Dr. Califf has done a great job with all of it. He is thorough and painless. I recommend him to anyone in the Miramar or Sunrise areas looking for a friendly and talented dentist. Tell him James sent you!

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9:27 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Dental Care Wonderful Dentist in South FL!!!

This is not a complaint! I cant believe someone would write negative things about Horizon Dental Care. I have been going to Dr. Califf since I moved to the Miramar area 15 years ago. He has taken great care of me, my family, and all my friends that I recommend to his office. I have had some significant dental work over the year and Dr. Califf has done a great job with all of it. He is thorough and painless. I recommend him to anyone in the Miramar or Sunrise areas looking for a friendly and talented dentist. Tell him James sent you!

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12:46 pm EDT

Horizon Dental Care Over-charges/ false information

Dr. Califf's insurance girl told me I would have to pay money "up front" for dental work to be done for my son and myself, even though we had coverage through the city. I paid in full with two credit cards, only to find out shortly thereafter (by my insurance company), that I had over paid by almost $400.00. I tried for two months to get a credit on my credit cards, but the insurance girl would never return my calls, "didn't have my chart", or "would have to call me back." I finally went to the credit card company with all the paperwork and verification of fees due from me from the insurance co. They, in turn, credited back the over charges onto my cards. At that time, all my families accounts were settled. (Dr. Califf had even telephoned me on my cell to inform me of the overcharges, and "his office would cut me a check or whatever I wanted". (At this point, it was settled by the credit card company.
Now, over a year later, I received a statement with accumulated late charges on it for $374.20 for those same overcharges, with the threat that if the statement wasn't paid within 3 days, they were going to turn it over to a collection agency. I telephoned Dr. Califf's office immediately, and AGAIN given the runaround, "have to call you back", "Dr. Califf isn't here", "the insurance girl isn't here", ect.
My other concern; Dr. Califf told me my daughter had 3 cavities and would have to have them filled. ("The girls at the desk will schedule you"), and he told me all my top molers were cracked. ("We'll have to probably cap those"..). I changed dentists shortly thereafter, and when I told him what Dr. Califf had said, he told me my daughter had NO cavities, and NO my molars had no cracks and were fine. My question is this: Is Dr. Califf doing unneeded work on his patients and overcharging them those amounts he's suppose to write off because he's in the network? (This was obvious that he was doing this to me...how many others?How many of the elderly who are easily scammed, and how much needless work was being performed?09a3b
Would you please look into this, as I don't seem to be getting anywhere with his office.

Thank you for your time.
Mrs. Diane Angiolillo

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TrustBetrayed
Sunrise, US
Oct 13, 2014 3:00 pm EDT

I was too trusting and allowed them to swipe my credit card with one of the old machines because they said the computer was down. Three months later that credit card had over $400. of fraudulent charges. It wasn't my everyday credit card, and I only used it at their office! I refuse to go back or let my daughter go back.

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What u know bout Love!
Saint George Island, US
Jul 26, 2012 8:18 am EDT

I am on a desk top now, sorry for all of the mispelled, and misused words. I do not wish bad on anyone, but to pull this up, and see someone complain about the very thing I know is true, was very breath taking for me. People, stop being desperate and Lazy, call your insurance companies, ask lots of questions, keep track of your procedures as far as, know Exactly what work you are getting done, and what's neccessary, and what's not. The amount the insurance will cover, and what they wont cover. Also, search on line to see if what the dentist is saying, matches up with what you REALLY need! Take precautions about your funds, because it is guaranteed that somebody else will. Enjoy your day.. **What u know about Love

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What u know bout Love!
Saint George Island, US
Jul 26, 2012 2:04 am EDT

Know your benefits, what u don't know will kill your pockets in that office.

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What u know bout Love!
Saint George Island, US
Jul 26, 2012 1:59 am EDT

Sorry, he is, or should I say was very dishonest.(I use to work there) Very greedy for money. He used dishonest measures, to get rich. I handled the insurances so I know. I refused to write up treatment plans, because I refused to lie to those poor patients. Of course, since I
would not follow, I became no good asset for his office. I hate dishonest measures, therefore my work days where miserable seeing those awful balances' made up by the office, because they feel the insurance is not paying enough. They add things that are not needed to get more money. Please please, "know" your benefits because what you don't know can hurt u! Love u all...

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What u know bout Love!
Saint George Island, US
Jul 26, 2012 1:13 am EDT

I use to work for him, and yes, he us very dishonest!

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StevieW
Dania Beach, US
May 24, 2011 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently moved to the area and needed to locate a dentist. I first went to Dr. Califf for a cleaning and a check up. Since then I have been back four times for different things. Each time I go back, Dr. Califf finds something additional that needs to be addressed (deep cleaning, cavity, replace an old filling, etc). It seems odd that these issues weren't noticed and communicated when I had my first visit/check up. On my last visit, I had an old filing replaced and had prepaid for the procedure on a prior visit. Once the filing was replaced, I was told by the receptionist that I owed additional monies since the Dr. had to drill on two surfaces of my tooth rather than one. I feel that the filing replacement was unnecessary and that I was overcharged. In addition, I think his office is poorly run and he's trying to accommodate too many patients at once. On one of my visits, I waited in an examining chair for over 45 minutes with no attention.
- NotGoingBack

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UnsatisfiedPatient007
Mir, US
Mar 10, 2011 7:41 am EST

I agree with a part of your complaint. I, too, feel as if he's pushing services. I had another dentist tell me I did not have cavities only to go to Califf (because I changed insurance companies, and the new company did not cover the previous dentist), who avidly claimed that I had cavities.

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Elliot Smith
Hollywood, US
Dec 08, 2010 3:36 am EST

I have been going to Dr.Randall Califf for years. My family and I have always had great experiences. Dr. Califf is the most painless dentist I have been to. His staff is super nice and friendly.

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Elliot Smith
Hollywood, US
Aug 12, 2010 11:00 am EDT

Dr. Califf is the best Dentist I have ever been to! Go see him today!

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Elliot Smith
Hollywood, US
May 09, 2010 6:23 pm EDT

Ms. Angiolillo,
I am sorry to hear that you had a negative experience with Dr. Califf and his staff. My family and I have been going to Dr. Califf for many years and have nothing but great things to say about his staff and his work. Dr. Califf is a top notch dentist, and has always taken great care of me, my family, and my friends. His prices are always fair. I have never been over charged. My calls are always promptly returned. Above all, his dental work is top notch, he doesn't cut corners. I highly recommend Dr. Califf to anyone looking for a quality, friendly, and fair dentist.
- Elliot Smith

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+1 (954) 546-7016

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www.dentistfl.com

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