The complaint has been investigated and
resolved to the customer's satisfaction
Western Asset Reserve via www.LiveAuctioneers.comI had over $6ooo stolen from me

My email address was used to sign up for a account. Suddenly there were thousands of dollars in charges associated with my profile. I did not place the bids, I did not sign off on the bids, I did not agree to this websites terms. Yet 3 months later I was harrassed by a collection agency called Lazarus Fianancial Group. This collection agency said they were collecting for Western Asset reserve and Live Auctioneers. They threatened me into giving them $6038.14 to settle my profile. I was never provided any goods or services from Live Auctioneers LLC, yet after I signed up for a profile, I was scammed for over $6k. This website claims on a BBB response that they take no responsibilty in what happens on their site. I would stay far away from this website. I was personally scammed out of $6k+. I will make it my life mission to warn others of these unethical internet companies


  • Mi
    Mike King1 Nov 26, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I too am having trouble with this auction house. The amount involved is fairly small but I will not let them steal any money from me. I hope they will refund my money for a 'lost' item very soon but so far they have not acted in a reasonable or professional manner. I will very soon instigate legal proceedings and will not rest until they have reimbursed me for the sum I paid for the item loss of profit for all my out of pocket expenses.

    0 Votes
  • Je
    Jessica_J Jul 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    BEWARE OF WESTERN ASSET RESERVE! I've had good luck with LiveAuctioneers, so I'm not ready to throw them as a venue out the window yet (but if they continue being as useless as they have been on this, it's not long in coming).

    I'm in this same boat now. I "won" an item I DID NOT BID ON from Western Asset Reserve ("WAR") through LiveAuctioneers. Luckily only $15, which doubles after their buyer's premium, shipping charge, mandatory insurance, and handling fee. The money is not the point, though. Yeah, times are hard, but I earn more than the total price in an hour. For me, it's the principle. And these people are horrid to deal with!

    I've been inconstant contact with LiveAuctioneers (no help so far) and Western Asset Reserve (far less than no help). In signing up for their auction, I obligated myself to their terms and conditions (which I was told is a "privilege" by the way **roll eyes**). That's great, I sign up for many auctions and don't bid on anything. No issue, because the terms and conditions are terms and conditions of SALE. This is fine and dandy, but I DID NOT place a bid, thus there was no SALE! let me warn you, if you ever get the "privilege" of signing up for a WAR auction, pass on it. Trust me, it is NOT worth it.

    Here's a quote for you from a telephone conversation with a woman at WAR regarding this issue... Me: "I did not bid on this item. I did NOT place a bid." Woman: "Ok." Me: " But you are telling me that I have to pay for something I did NOT bid on or buy?" Woman: "Yes." Me: "And if I don't pay for something i did not purchase, I will get sent to collections and ruin my perfect credit history?" Woman: "Yes." Me: "Is that even legal?" Woman: "Yes."

    I even offered to pay then the $15 actual bid - that they could keep it (FAR more generous than I should have been, but if you saw the hideous junk I "won, " you'd understand). I didn't want merchandise credit because I would never shop with them again. No, that was completely unacceptable. I had to pay the full invoice, including shipping, for an item that would not be sent to me.

    The lady told me that they hear this complaint all the time (sadly, I believe this - there are a bunch of idiots in the world whose word means nothing to them). This, however, is NOT an excuse for a company to LOSE all common sense. This is reportedly why their policy is so strict (and leaves no room for common sense). They want to lose me and the person who recommended me to them as customers over $15. At least, as consolation, with business sense like that, they won't be in business long. Unless they keep stealing from and scamming people.

    She said the most common "excuse" was "my dog's paw slipped and hit the bid button." Look, I don't care about your dog, your friend, your kid, you, or anyone you know. I keep my account secure. I have quite a history built up buying MUCH more expensive items. I've accidentally placed a bid on the wrong item before, and paid for it because it was my fault (an ugly watch I gave to my boyfriend, even he hates it... and I spent $200 on it!). It's funny, I've never had another issue in the past over any other issue or with any other auction house. (Ever heard the saying "it's probably not the rest of the world..."?)

    They tell me someone had to have pressed "BID." Someone teleported into my locked office when I was in a meeting, went to my locked computer, turned my screens back on, and placed a bid. She says one of my coworkers must have thought it would be "funny." If I knew who it was, I would give them a raise, because teleportation and omniscience of my passwords are a seriously niche skill set I could definitely appreciate!

    Ever heard the saying that the simplest solution is probably correct? Hmmm... food for thought. No, wait, it makes more sense that someone got through a locked door, onto a locked computer, turned my multiple screens back on, and bid on a particularly heinous item to be "funny." Or I bid on $15 junk (magically, because I was 100 yards away from my computer, mind you), when my long history indicates I always buy far nicer and more expensive items, only very unique, rare, or one-of-a-kind yellow gold cat jewelry, occasional 19th century yellow gold jewelry, 17th-19th century cat paintings, or vintage cat bronzes (and a questionable Tag Heuer watch, previously mentioned).

    That's why I bought a "scrimshaw" mass produced piece of junk which they list another of every day they have an auction (total China junk). Both scenarios make tons of sense. I clearly need to go to collections. I have never had an issue, and I've bought from Skinner, Sotheby's, and a ton of other reputable antique auctions, just to name a few. I'm just looking to scr*w WAR out of $15... that's actually kind of funny. I once volunteered with mentally ###ed children, and it kind of reminds me of the things they would say that just made NO sense. But they were kind and sweet, so it was cute and funny. WAR, on the other hand... not so much.

    I've had more intelligent conversations with my cat. Wait, maybe my cat came to work with me and stepped on the keyboard while I was in a meeting? That's probably it. Shoot, how did I not think of that before! Or maybe my cat can fly, and he magically flew out of my house and followed me to work, then dissipated through the window of my highrise office and did it the second I went to my meeting. And vanished without a trace left beyond my "winning bid" afterwards. All of these are very plausible scenarios.

    So, here's the moral of the story: I can just waltz around, charge someone for something they did not bid on or buy, acknowledge that fact, but legally be allowed to charge them and send them into collection for said item. Where do I sign up? I work 60 hour weeks and make an honest living for nothing! If I would have known it was this easy to steal money from people, I would have thrown my morals and conscience to the wind before I was out of diapers!

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