TSI Shipping
Reviews and Complaints

I had high hopes for TSI Shipping when I first contacted them to help me with my delivery needs. However, my experience with them left me feeling frustrated and disappointed.

Initially, I was given a delivery date of Tuesday, which I was excited about. However, when I called on Tuesday to find out when I could expect my delivery, I was told that it had been rescheduled for Wednesday. This was frustrating, but I understood that things happen and schedules can change.

On Wednesday, I waited for hours for my delivery to arrive, but it never did. When I called TSI Shipping to find out what was going on, I was told that the delivery had been rescheduled again, this time for Thursday. I was starting to feel like I couldn't trust TSI Shipping to keep their promises.

On Thursday morning, I spoke with the manager who apologized for the confusion and gave me a delivery time of 10am - 2pm. I requested an email confirmation of this delivery time, but it never arrived. At 2pm, I was still waiting for my delivery to arrive, so I called the subcontracted company directly. They gave me a delivery time of 1pm - 4pm, which was different from what TSI Shipping had told me. I was confused and frustrated by the lack of communication and coordination between TSI Shipping and their subcontractors.

Finally, my delivery arrived at 5pm, missing some of the parts. I had spent a total of 13 hours waiting at the delivery location, which was a huge waste of my time. The pick up and delivery locations were only 5 hours apart, so I could have done it myself and saved $900 if I had known how poorly TSI Shipping would handle the scheduling and communication.

Despite my negative experience with TSI Shipping, I will say that the delivery drivers themselves were very polite and professional. They did their best to make up for the mistakes of the company they were working for.

Overall, I would not recommend TSI Shipping to anyone who values their time and wants reliable delivery service. The lack of communication and coordination between TSI Shipping and their subcontractors was frustrating and costly.

I want to share my experience with TSI Shipping. I must say, I was extremely disappointed with their service. I paid a hefty amount of $1100 to have 13 small boxes of my personal and work items moved from NY to CA. However, when my boxes arrived, I was shocked to see that all 13 boxes were damaged and opened. I was devastated to see my belongings in such a state.

I had packed my boxes carefully and loaded them on a pallet, which was sealed at pickup. The same pallet was sealed upon delivery, but somehow an additional box of expensive medical equipment that did not belong to me ended up in my shipment. The medical equipment was worth $2500, and I had no idea how it ended up in my shipment.

To make matters worse, I was told that I needed to be home for delivery to help unload, and given a 5-hour window. Since I was on crutches at the time, I took the day off and waited all day for the delivery. However, I did not hear anything from the company. Later, I found out that my boxes were dropped off in the front of our building with no notice, and the delivery driver forged my signature.

I was extremely upset and decided to speak with their quality assurance manager, Renee Goryl. However, she was incredibly rude and unhelpful. The company refused to refund any of my money and offered me a $100 Amazon card instead. I was shocked that they failed to deliver my stuff safely and pocketed my money anyway.

In conclusion, I would not recommend TSI Shipping to anyone. They had one job, which was to deliver my belongings safely, and they failed to do so. I was extremely disappointed with their service, and I hope that others do not have to go through the same experience as I did.

I gotta say, I wish I had checked out the reviews before I went ahead and used TSI Shipping to get my mattress from Charlotte, NC all the way to Seattle, WA. I mean, don't get me wrong, I get that things can happen, but this was just ridiculous.

So, they picked up my mattress on September 3rd and told me that it would take about 20 business days to get it to me. Okay, fine, I can deal with that. But then, when I called them up on September 26th to check on the status, they gave me this estimate of "the week of October 7th" - which, let's be real, could mean anything from the 7th to the 11th. So already, we're looking at 4-8 days over their original estimate.

And then, to top it all off, I didn't actually get my mattress until October 14th - a full 9 business days over their original estimate. And when I tried to talk to Jon and Robert Whitehead about it, they just shrugged it off and said that things happen that are beyond their control. Like, seriously? That's all you've got?

Honestly, I wouldn't recommend this company to anyone. They don't seem to have any kind of policy for what counts as "late," so they can just use their estimates as a blanket excuse for their own incompetence. It's just not worth the hassle.

I gotta say, I was pretty bummed out and ticked off by the whole deal with TSI Shipping. I mean, I shelled out a pretty penny for their services, but the customer service was just not up to snuff. They told me straight up that I couldn't count on a courtesy call, and if I wanted to upgrade my pickup and drop off locations, it was gonna cost me an arm and a leg - $250 each! And get this, they don't even do the shipping themselves! They outsource it to local companies, which means I had to keep bugging them for updates on where my mattress was and when it was gonna get to me. And don't even get me started on the delivery time. They said it would take 7-10 days, but it ended up getting delayed over a weekend and then the shipping company messed up the scheduling, so I had to wait another whole week without my mattress. And did TSI do anything to make it right? Nope. Not a darn thing. And this wasn't even the only problem I had with them - the pickup was a whole other headache. Honestly, save yourself the trouble and go with a different shipping company. There are plenty out there that are way more affordable and have much better customer service. Shoot, I even had a better experience shipping through Greyhound!

This company, TSI Shipping, was a complete disaster when it came to moving our expensive mattress set. We had a 3-day window for them to move it, but they failed to do so. We left numerous voicemails, but they did not return a single call. We were left hanging on a Friday evening with no resolution. For 3 days, we waited in the 2-6 pm window for the truck to arrive, but it never showed up. We were forced to move out of our apartment on the 3rd day, which is why we desperately tried to get them to move the mattress set. On the last day, they told us they would try to get the mattress to a transit area, but they did not fulfill on that either.

We called them desperately on the 3rd day, probably 20 times, but they did not respond. Then, on a Friday evening, they just closed their business for the day, leaving us with no resolution. We had to give our expensive mattress set to a trash company so we could get out. We also had to spend 2 nights in a hotel because the mattress set was already packed up.

If you value your peace of mind and money, do not hire this company. They brought us to our knees trying to get them to do something that we already paid them for. They really did not care if it got done or not. We strongly recommend that you go to some other company.

I recently used TSI Shipping (tsishipping.com) to move my furniture and overall, I had a decent experience. The movers on both ends were professional and took great care with my belongings. However, there were a few hiccups along the way that caused some stress.

Firstly, the pickup of my furniture was scheduled for the very last day of the promised time frame. I was not given any notice in between about where the estimated times might be, which made me a bit anxious. To add to that, the pickup movers arrived one day early, which was a bit of a surprise. Thankfully, I was able to manage the situation.

After the pickup, there was no regular update about the status of the delivery. The account manager simply told me that I would receive a call 24-48 hours before it arrived. This lack of communication was frustrating and caused me to worry about the whereabouts of my furniture. The furniture eventually arrived in the city on the last day of the promised range, but local delivery could not get it to me until the following week.

While I understand that everything was technically within the promised time frames, the long wait time between events was worrisome. It would have been helpful to receive updates once a week during that time, such as "Your shipment is still waiting for pickup" or "Your shipment is at X warehouse pending delivery." This would have put my mind at ease and made the long wait and late delivery less of an issue.

When I called the account manager to express my concerns, he was a bit condescending and reminded me that I had signed an agreement stating that I would be notified of any activity 24-48 hours before the event. While this was true, the lack of communication in between events was still frustrating.

Overall, I would recommend TSI Shipping for their professional movers and timely delivery. However, I would caution others to be prepared for a lack of communication in between events and to follow up with the account manager if necessary.

I gotta say, my experience with TSI Shipping was not great. The driver who came to pick up my stuff was a real complainer and didn't even bother to call me before he showed up, even though I had specifically asked him to. I mean, I had a four-hour window for pick up, and I wasn't about to just sit around at the storage unit all day waiting for him. Then, when it came time for delivery, I was told he would be there in the morning, but he didn't show up until almost 5:30 in the evening! And get this, he had to call me for directions because he didn't have GPS. I mean, come on, who doesn't have GPS these days?

To make matters worse, I had added some extra boxes to my shipment and was told there might be an additional charge. I left a message for Eddie, who had arranged the move, but he never called me back. Then, before the delivery, I talked to three different people who all told me there would be no additional charge. So, I thought everything was all good. But then, a week after my stuff was delivered, I get an email from Eddie saying he's charging my credit card! No warning, no phone call, nothing. And this was a week after the move was completed! I mean, what kind of moving company delivers your stuff without being paid in full?

I called Eddie to try and get an explanation, but he said he was looking into it and I haven't heard back from him since. Honestly, the customer service was just terrible. I don't think I'll be using TSI Shipping again.

My experience with TSI Shipping was not good at all. I was really disappointed with the service I received. According to their website, the drivers are supposed to keep you informed about their whereabouts and estimated time of arrival. However, this was not the case with my shipment. I had scheduled a pickup of my belongings on Monday and had specifically requested that I be notified when the drivers were on their way so that I could be present at my apartment. Unfortunately, no one called me to inform me that they were on their way. As a result, they arrived at my apartment while I was at work and left without waiting for me. This forced me to reschedule the pickup.

When I contacted my agent to ask why I wasn't notified, he told me that some drivers call while others don't. He also said that there was no way to ensure that drivers call. If that's the case, then why does the website say that drivers keep customers up-to-date? This is misleading and needs to be removed.

Finally, the drivers picked up my belongings on Friday. However, it's now been another week and I still haven't received my things. This is really frustrating, especially since I received my car much quicker when I shipped it. To make matters worse, I was charged an additional $300 without any notice. This is unacceptable and I would never recommend this company to anyone. I should have just shipped my belongings through FedEx.

I recently had the opportunity to use TSI Shipping for my relocation, and I have to say, I was not impressed. My company had booked them as a third resort, and now I see why.

Firstly, their prices were extremely high, and the numbers they gave me were completely off based on the estimate they had given me for my relocation. In fact, I ended up paying $1000 more than what I was initially quoted.

To make matters worse, I was told that my items would be delivered on October 28th before 12 noon, which I had specifically taken time off work for. However, 3pm rolled around and I had yet to hear from anyone. I called TSI and spoke with a guy named John or Ryan, who acted like he didn't know what was going on. He said he would call me back shortly, but it took him a while to do so. When he finally did call me back, he told me that the driver should have called me to let me know that my delivery wasn't going to make it until October 29th instead.

Shortly after getting off the phone with John or Ryan, the driver called me and told me everything that was going on. He also said that John or Ryan knew that my delivery was going to be pushed to October 29th and they should have called me to let me know.

When my stuff finally arrived, everything was going well until I noticed that my 55" flat screen TV screen was shattered. The unloader, Chris, blamed it on the team that loaded it onto the truck. Considering that I had paid a lot of money for this relocation, I expected better service and care for my belongings. Now, I am in the process of getting my attorney involved.

Overall, I would not recommend TSI Shipping for your relocation needs. Their prices are too high, and their communication and care for your belongings are lacking.

I gotta say, I wasn't too thrilled with TSI Shipping. I had a few issues with them that really put a damper on my experience. First off, I gave them the dimensions of my china cupboard and let them know that it was pretty heavy. But when the two guys came to pick it up, they were both pretty small and seemed to struggle with moving such a tall and heavy piece of furniture. I had already told them that it didn't come apart into top and bottom pieces, but they were still surprised by that fact. I'm not sure they handled it with the care it deserved.

To make matters worse, there was a small crack in one of the front window glass panes. They did call me to let me know when it arrived at the warehouse, but then a few days later they called to say that the whole pane had shattered. I didn't take out insurance on it, but they did offer me a little bit of compensation. I can't help but wonder if it was mishandled during the move.

And speaking of the move, it took way longer than I expected to get my china cupboard delivered. They didn't give me any reason for the delay, which was pretty frustrating.

Finally, when it did arrive, I noticed that two of the door handles had broken off and there was a crack in the wood at the back of the cupboard. This really makes me think that it wasn't handled with the care it deserved. I mean, I had moved this thing from Southern California to Salem, Oregon before without any issues. So why did this shorter trip between Salem and Port Angeles have so many problems?

Overall, I wouldn't recommend TSI Shipping. They just didn't seem to handle my move with the care and attention it deserved.