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Shapiro Shaik Defries & Associates [SSDA]
Shapiro Shaik Defries & Associates [SSDA] Customer Service Phone, Email, Contacts

Shapiro Shaik Defries & Associates [SSDA]
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1.1 41 Reviews

How responsive is Shapiro Shaik Defries & Associates [SSDA]'s customer service?

1 Resolved
40 Unresolved
Very poor 🤒
We don't know much about how Shapiro Shaik Defries & Associates [SSDA] handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Shapiro Shaik Defries & Associates [SSDA] and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Shapiro Shaik Defries & Associates [SSDA] reviews and complaints 41

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Newest Shapiro Shaik Defries & Associates [SSDA] reviews and complaints

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11:34 am EDT
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Shapiro Shaik Defries & Associates [SSDA] Cell C account (non-existent) - Cannot get ANY feedback from this pathetic company

This company has been harassing me for months now (they have my address as a VERY old address) and I have not had an account with Cell C for many years. The last time I had a Cell C number it was prepaid.

I have not gotten any feedback, callback or information about this "outstanding amount" since Day 1. Every time they email me, I email back for information.

I have never had a problem paying anyone that I owe, but I have been debt-free for about 15 years and have no cellphone contracts.

Is this even a real company? LEGAL company? This is beyond pathetic, and cannot possibly be legal that my credit score is being tainted without giving me an option to settle - IF I KNEW what this was for.

Desired outcome: I need this company to tell me WHAT I owe Cell C money for, and when this alleged debt was incurred.

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7:58 am EDT
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Shapiro Shaik Defries & Associates [SSDA] Cell c account paid up and closed and 14 months later handed over to ssd

I have had nothing but absolute poor service from SSDA since Aug 2022 after Cell C handed me over for an alleged amount I owed them for a fibre line, noting that in May 2021 when I gave my calendar month notice to Cell C, at no point was I informed there was a balance outstanding to settle, never a Letter of Demand received etc. It was by chance that I wanted to apply for credit in Feb 2022 that I was advised I handed over by Cell C and it showed on my credit record.

SSDA who represents Cell C has failed to provide sufficient and without an absolute doubt proof of the 1 month in arrear. I asked for a reconciliation of my account dating back to 2018, only in March 2023 was I given the reconciliation to which I reverted with queries and in disagreement.

To this very day, I have made follow ups calls and followed up via emails to SSDA and it falls on deaf ears, yet I receive almost daily emails threatening to take further legal action against me, how is this fair, when I am trying to resolve the matter?

Desired outcome: To have my name cleared immediately until such time that it can be proven that I am indeed in arrears.

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7:27 am EDT
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Shapiro Shaik Defries & Associates [SSDA] Debt collection

My account was handed over to this company by Cell C, of which they never made me aware of any outstanding balance before handing my account over. In december I got a call from the Agent, advising me to make payment of R550 before eng January 2023. Then the account will be closed. I made payment in January before month end. However I still get calls today that my account is outstanding and I must pay. I have escalated this to a manager at the call centre to no assistance.

Desired outcome: Stop calling me and clear the debt

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Is Shapiro Shaik Defries & Associates [SSDA] legit?

Our verdict: Complaints Board rates Shapiro Shaik Defries & Associates [SSDA] highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 2% resolution rate for complaints about Shapiro Shaik Defries & Associates [SSDA] raises questions. Diligently reviewing Shapiro Shaik Defries & Associates [SSDA]'s client feedback and resolution practices is recommended for those considering Shapiro Shaik Defries & Associates [SSDA]'s services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Shapiro Shaik Defries & Associates [SSDA] earns 85% level of Trustworthiness

Excellent Trust Notice: Shapiro Shaik Defries & Associates [SSDA] near-perfect at 85% trust. Use with confidence, maintaining usual caution.

Ssda.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Shapiro Shaik Defries & Associates [SSDA]'s complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 2% of 0 complaints being resolved.
  • Ssda.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ssda.co.za may offer a niche product or service that is only of interest to a smaller audience.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
ComplaintsBoard
L
2:42 am EST

Shapiro Shaik Defries & Associates [SSDA] MTN Account

MTN handed us over to SSDA after failing to cancel our contract after requesting cancellation of the contract numerous times. SSDA kept phoning telling us amount outstanding is over R9000.00 sorted the situation out with MTN themselves, took months to fight to get the contract cancelled and them clearing the account. SSDA keeps phoning me telling me that I must still pay "x" amount and I have to pay them, even though the account was settled with MTN. Very very poor service as no feedback ever comes from SSDA!

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12:20 pm EST

Shapiro Shaik Defries & Associates [SSDA] Incorrect information on my credit report

Good day

I have been notified that my Cell C account has been handed over, which I settled more than a year ago, then suddenly in August 2022 the account was opened again by your firm showing I owe about R1500.00 which I was ready to pay however your confirmed that this was an error on the system and that I do not owe anything. I then requested a paid up letter in September 2022 and I was told they will send it to my email in a few days and to date I've received nothing. This has affected my credit scoring very badly and is preventing me from applying for credit. Please urgently provide me with a paid up letter and remove the incorrect status on this account. My details are as follows:

Nawaal Julius

ID Number [protected]

Cell: [protected]

Email: nawaal.[protected]@gmail.com

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4:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shapiro Shaik Defries & Associates [SSDA] Paid up letter for cellc

I was handed over to SSDA by cellc and I have paid up SSDA in April 2022

Been going back and forth with CELLC as they say my account is no longer with them I have to contact SSDA which I did but SSDA keep telling me the same thing which is they waiting for cellc to approve if they can issue my paid up :( but how come when I have been paying SSDA ?

May you please provide me with my paid up letter please!

Desired outcome: I need my paid up from SSDA!

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Resolved

MY CASE WAS RESOLVED WITHIN 2 WEEKS AFTER i WROTE TO hello peter!

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ComplaintsBoard
D
9:12 am EST

Shapiro Shaik Defries & Associates [SSDA] Paid up letter for cell c

Hi. I was handed over by cell C for an amount that needed to be paid which I did in Oct. I was told to wait 21 days for a paid up letter which was the 12 Nov 2022. I called and was told it will be emailed to me... Nothing called back again and another request was sent for my letter. I was then requested to contact cell C for the paid up letter. Why should I now inconvenience myself to go to cell C when I paid Shapiro shaik this amount. I called again today and spoke to criseldah and she sent yet another request. I asked for a manager and was told to call back tomorrow as the manager is fine home. Really what kind of service is this that I have to ask week on week for a letter that's due to me

Desired outcome: A paid up letter

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2:47 am EST
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Shapiro Shaik Defries & Associates [SSDA] Harassment about an account I have no knowledge of and debit order

Good day

This company arrases me, telling me that they are phoning on behalf of CellC and my account I have no knowledge of and they debit my account every month with different amounts. I have stoped the debit with my bank numerous times and they refunded me. They debit my account without my content. I have also requested them to provide me with a statement and til Today no email.statement received. How can I stop and resolve this fraud?!

Desired outcome: Stop and resolve this fraud

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9:29 am EST

Shapiro Shaik Defries & Associates [SSDA] Avon/Justine

I have been receiving calls from the countless different numbers Shapiro Shaik defires have claiming I owe Avon/Justine money. I have never opened an account with these companies and the contact agents keep calling me nonstop throughout the day(even when I block their numbers, they call from another extension 10 or more times a day). They ask me to confirm my name and surname by issuing them with my ID number, and when I refuse thats when they start getting rude and threatening me with getting blacklisted. They offered to assist me with investigating who 'opened' the accounts by sending them a copy of my ID, 6 signatures on a blank paper, bank account details and proof of address. I once again refused and the one lady starting yelling telling me that they wont stop calling. And yes, they continue to harass me with endless calls.

SOME of their numbers:

[protected]

[protected]

" " 6398

" " 6270

" " 5765

" " 5500

[protected]

" " 9982

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3:03 am EST
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Shapiro Shaik Defries & Associates [SSDA] Harassment about an account I have no knowledge of.

Constant calls from this company. Calls start at 7am up to 3pm daily

Demanding my ID number and extremely rude on the phone. Telling me to provide proof that I don't have debt with them.

Consultant does not let me speak, put phone down when I told them they are constantly harassing me.

They have been calling me constantly and do not stop calling me every single day. Often when I answer they put the call down and it is very frustrating when I am trying to work. My phone battery is constantly being drained with the amount of missed calls I have. I block their number and the call back on a different number.

Desired outcome: Stop contacting me. I don't have any account with this company

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7:51 pm EST
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Shapiro Shaik Defries & Associates [SSDA] Am complaining about poor service

Am Londeka Patricia Ngubo my ID Number [protected]. I paid up my account but still you haven't closed my debit. And am taking this matter to court because i paid on 03/03/2022 till now the account says am owing.

Desired outcome: I want you to bring my money back or close the account. Failing that am opening a case

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7:40 am EDT
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Shapiro Shaik Defries & Associates [SSDA] My jet rekening

Ek is Rhoda Barnard id [protected]. My sel nr is [protected]. Graag wil ek seker vir die 15de keer vra vir n rekening staat van my Jet rekening van begin af. Die informasie wat ek gekry het in die begin was ek skuld R62?43.00 wat beteken dit dink dis iemand wat my geld wil vat Ek het ook reeling gemaak on elke maand R100 te betaal wat ek nakom en party maande R200. Ek kan ook nie spresifieke datum gee nie omdat ons noot op n spesifieke datum betaal word nie.

Jul mense bel my mal by my werk so dat ek in die moeilikheid is en dan vra hul wanneer gaan ek betaal. Dit kos my geld. Ek vra elke keer as hul my bel kamtig "call been recorded" n staat want dit bly op R6000. Niemand stuur enige staat nie. Ek gaan geen verdere betalings maak of telefoon antwoord voordat ek die regte inligting het nie. Dis die swakste diens wat ek ooit ontvang het as ek nie betaal het nie verstaan ek. Sorteer asb die rekening uit. Bel my as ek nie betaal nie, nie sommer net om geld op my rek te sit nie. Party keer bel hul en bly stil soos ek se dit kos my seker geld. ek kan elke gesprek of stil ook wys want my foon neem ook als op.

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1:47 am EDT
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Shapiro Shaik Defries & Associates [SSDA] Bought Discovery Health

I lost my job in 2014 and I owed about R3000 which was bought by SSDA. I made an arrangement to pay R100 per month. Which I kept to it. In April last year I was told my balance was R1000. I carried on paying until end of July because when I tried to call them to check on my account. They never got back to me. I then decided to not pay at the end of August. Now everyday they call me and when I tell them to send a statement, they don’t send it, but keep harassing me that I owe R600.

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12:41 pm EDT

Shapiro Shaik Defries & Associates [SSDA] On credit report

This is showing on my credit profile and i have no idea what its for. Can you please assist.

Oswald Knowles

ID - [protected]

Cell - [protected]

Email - [protected]@gmail.com

Desired outcome: To be removed from my credit profile.

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8:26 am EDT

Shapiro Shaik Defries & Associates [SSDA] 9 year old debt that's settled

I had an absa credit card in 2012. 2014 I was dismissed from my place of work, and had dealt directly with absa Bank, submitting documents, emails, ccma reports. This year 2022 for past 3 months I am getting calls daily from this company, I am explaining daily. It is getting out of control. I begged them to please stop the calls, but I do not have joy. Please assist me.

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8:11 am EDT

Shapiro Shaik Defries & Associates [SSDA] Waiting for someone to pick up the phone

I wanted to confirm the bank details or account that I am supposed to pay to make sure it's correct (since I lost the SMS ) but each time I try to phone you guys my call gets either cancelled or the phone is picked up and then when I am transferred over to someone else only to be cancelled again..how is a person supposed to sort out their things with you guys if you can't even answer calls but are very quick to send sms and calling people non stop to pay...this is very unprofessional the worse I have experienced.

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11:20 am EDT

Shapiro Shaik Defries & Associates [SSDA] Complaint

I have been contacted regarding an ADT account dated 2016. I have an email from ADT that my account has been credited and up to date dated 2017.

I have been informed by a very rude woman that she does not care that I say any debt dated 2016 is prescribed because she will continue to harass me and will blacklist me.

Firstly I denied any debt.

Secondly and debts dated as far back as 2016 is prescribed and continued harassment for such debt should be considered unethical and unlawful.

Thirdly I requested that she put same in writing since I wish to take this matter further and ventilate it in the proper forms. She has not provided any written statement or letter of demand.

It would seem that the firm of Shapiro Shark has bought an old debtors book and is currently acting on prescribed debts? my further argument is how is my personal data being protected in light of the POPI Act?

Urgent responses from the firm has been requested with no feedback to date.

Adv Alexia Vosloo - De Witt

Desired outcome: They should immediately seize to contact me and I want confirmation that my personal details have been deleted from their system.

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8:50 am EST

Shapiro Shaik Defries & Associates [SSDA] Agent

Called by an agent on 23 February 2022. Asked for detailed personal information regarding my MTN account (which by the way was up to date!). When I asked for more detail on who was asking and why, they simply hung up. Incredibly rude and I am so concerned about what they are doing with my information. This does not seem like a trustworthy company at all!

Desired outcome: Detail about how they got my information, what they will do with it, and a firm assurance that they are POPIA compliant.

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7:57 am EST

Shapiro Shaik Defries & Associates [SSDA] They keep appearing on my credit score

It's been over 5 years this shapiro appearing on my credit score and it's affecting it sooo bad, I don't know what I owe them, they've never called me about anything and all my accounts are up to date. Atleast if I knew what they were on about I'd try to resolve it but now it's like they just appeared from nowhere

Desired outcome: I want them to remove my name on their list

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Kamogelo Veronicca Hlongwane
, US
Dec 01, 2022 2:00 am EST

I have this ssda on my credit score and is more than 5 years I never had any agreement with them they are making my credit profile to be bad

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8:35 am EST
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Shapiro Shaik Defries & Associates [SSDA] Old Mutual Account

on the 11 February 2022 i received a call from Old Mutual saying that i am not paying my account. i then went to my bank Standard to check if the money was not received by SSDA. they said the money was received every month from 24 August 2019 up to 14 January 2022, with the amount of R1000 every month.

i called SSDA to check what is the problem of them not paying Old mutual, they said my account is no longer with them but the are receiving my money every month. the lady by the name Francinah Letsoalo said i have nothing to do with this account they will deal with Old Mutual. i told her but we are talking about my money that i am paying every month how can you say that? she said she cant assist me.

i then called the number that i received from my messages that says i should call Old Mutual to make arrangements for payment. Ms Favourite Mogaki was the person whom i spoked to. she said is wrong as they have nothing to do with my money. SSDA should just deposit the money back to your account and you will make direct payments to Old Mutual.

this has cause me stress and depression as it seems as if i am not willing to pay Old Mutual their money on the other hand i am paying. I am willing to send proof of payment on request

Desired outcome: SSDA to deposit all the monies that i have paid into my bank account. Capitec Bank [protected] not later that 7 days.

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Contact Shapiro Shaik Defries & Associates [SSDA] customer service

Phone numbers

+27 878 250 600 +27 878 250 601 More phone numbers

Website

www.ssda.co.za

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