The complaint has been investigated and
resolved to the customer's satisfactionResolved Wesley Berry Flowers — Scam/Fraud
resolved to the customer's satisfaction
DO NOT USE THIS COMPANY! I placed an order for Mother's Day on May 6th for a May 7th delivery. I never received an e-mail confirmation so I called the 800 number just to make sure the order went thru. The 800 number you call is just an answering service company and isn't even the actual company you order your flowers from. My order was placed and I was given a confirmation number. The next day (7th) I logged into my account to check status on the order and it showed my order was placed but no delivery information, once again I called the 800# and I was told all they could do was take a message and e-mail the company, I never received a phone call. I checked my credit card and it was charged for the flowers. So now it is the 8th and the flowers still haven't been delivered, I called the 800# again and was told the same thing, they will e-mail the complaint and call me back. Well Mother's Day has passed, and still no flowers have been delivered. This morning I checked the Wesley website and all of a sudden I don't have an account and am unable to log in. I also checked my credit card and now there is no charge that I can see. Luckily I printed the order detail info sheet from the website before they removed my account. This company is a total scam and I am extremly pissed that my flowers were never delivered! I will be reporting this company to the BBB.