World Education Services [WES] review: I had cancelled WES US Credential evaluation after 23 days no response from them/ Agents replied with false info

I have cancelled my services for US Credential evaluations despite I have Canadian Credential evaluations course by course/WES simply failed to connect my Canadian file to US file after 05 calls to customer service agents and raised a ticket/Always tell the same story and within 23 days no response on my file reflected inside portal .
Negative : . Very slow response, Customer service agent actually cant resolve any issue/they have simple answer, we have raised your issue and someone is now working on your file and 23 days had been passed
never believe that the will close your ticket or will response within 3 to 10 business days. For me 23 days passed without nothing shown up on my portal.
Instead , I used SPANTRAN for US credentials and within a week I have my US evaluations on my desktop.