Wells Fargo

I have a checking account with Wells Fargo and good times with them since 2013. Having relocated to Finland for studies, I am 'out of sight, out of mind,' and discovered I can't reactivate the said account through the mobile app. I need to call Wells Fargo but there is no way to do this from Finland.

Could Wells Fargo make it simple by providing a 'reactivate' service through the mobile app itself? This is an entreaty, not a complaint!

Your assistance will be greatly appreciated.

Thank you, Wells Fargo.

I have been a customer of Wells Fargo for almost 15 years with checking and savings accounts, mortgages, LOC and Money Markets. I have a personal checking account, an MMA, personal savings, and two business checking accounts. Total funds are over $92,000.

My accounts were seized on September 20th after a Wells Fargo banker and branch manager in Fort Pierce, FL decided I was engaging in fraudulent activity. I sent a wire on 9/16 and misspelled the name, so it was returned. I went back on 9/20 to send the funds to a different recipient working with the company I was investing with. The banker told me the routing number did not work, so I called the CEO of the company and got account information for another person on the project.

I know the CEO of the company and I offered to invest in the project he and a group are doing in Europe. I was informed by the bank manager and banker that the wire was my responsibility and not covered for loss, and I agreed to that verbally 4 times. I said I would sign a document agreeing to that, since I know who I was sending the money to.

At this point, the banker and manager went in the back office and came out after about 15-20 minutes. They informed me the routing number actually did work for the second recipient, but that the third recipient is a dead person. The third recipient was on the phone with the CEO to provide the account information and was very much alive. They told me they suspect me of fraudulent activity such as money laundering and would not accept that the funds in my account came from a sale of property, even though I deposited the check at their branch.

By the time I got home, all five of my accounts were frozen. I could not pay my staff or vendors, nor pay my mortgage and bills.

My accounts that were frozen on 9/20 were supposed to close on 10/4. I was notified late on 9/30 that closure was delayed to 10/18. Late on 10/14 I received notice that the closure was delayed to 11/1. I did not get an email on 10/28, but got it late on 10/31 that the closure on all accounts is delayed again from 11/1 until 11/15.

All five accounts are being held hostage, with notification specifying "We are waiting for a bank to request a return of deposit to this account". There is NO deposit to return, the last deposit on 9/13 was a check of proceeds from the sale of one of my properties. The sale of the property and parties involved can be confirmed online in five minutes.

A Suspicious Activity Report has also been filed on me. I cannot open new accounts, I cannot pay some of my bills, and this is a nightmare. There just cannot be a legal reason for Wells Fargo to continue to hold all of my money and destroy my credit.

I had to borrow $15,000 and drain all my other savings to keep my company going, pay my staff and pay my bills. Wells Fargo is holding hostage over $92,000 of my operating and personal capital. No-one will discuss anything with me or tell me why or what is happening... or when it will end. I am over 60 years old, and this is crippling my business and my life. I have never participated in fraudulent activity; I am a small business owner for 38 years and invest in real estate on the side.

The check made out to the ministry was deposited in my personal account on October 7 th 2022, on the advice of a professional. Due to inactivity the account for the ministry was closed. The adjustment was made and the check was supposed to be sent by mail to the address on file. This address have been consistent for very many years, I receive mail from Wells Fargo regularly at that same address.

I have been in touch with the bank every day since it was said the ATM department I was told that I would receive it in the mail. I spoke with Ms. Lyn a supervisor on two occasions during which time it was said by her that my case was elevated to another team since October 24, 2022. I never got a letter, nor the check that was supposed to be returned. During this period of time, I was advised to go back to the bank where the deposit was made, only to be told that they do not have the check. This horror has been a constant with Wells Fargo for the last month with no solution to the problem. I need my money right now and they have humiliated and communicated wrong information to me consistently.

Good afternoon,

I have been making mortgage payments for over 16 years without missing a payment. My father , John Altman got the house in his name because of my credit at that time. He passed away in 2007. My mom. Mary Altman sent in all of the necessary paperwork to prove he had passed away but for some strange reason didn't and to this day will not put her on the mortgage. Today I called Wells Fargo just to ask if they received Octobers payment as I had mailed it on the 12th. I don't see it on my bank account so I'm concerned . They said because my name is not on the mortgage that they can't give me any information . It's pretty ridiculous that I've been paying the mortgage for over 16 years but I can't even find out if they received my payment. It's also very strange that I can't make a payment online, over the phone etc but they have no problem taking my money when I pay through the mail.

It's been very stressful to both me and my mother trying to deal with Wells Fargo and will not use the company for any reason going forward .

Sincerely

William Altman

[protected]@yahoo.com

I opened the Everyday Checking account and transferred $500.00 to the account from another bank. My Everyday Checking account was closed due to proof of Residency documentation and the $500.00 I had on the account was mailed to my PO Box as a cashier's check. No tracking number was provided to me. This was a little over a month ago and I haven't received the cashier's check. I called customer service last week to let them know that I haven't received it and spoke to an agent named Michael, he tried tracking the check for me and confirmed that the check hasn't been cashed yet. He suggested visiting a nearby Wells Fargo branch for them to bypass it.

I visited the one in Yuma, AZ on Ave. B and 25th St. today and had a very bad experience.

I made an appointment for today and Evelyn was the Personal Banker who saw me. I spoke to her and explained the issue and called the number she needed to call to try to track the cashier's check. She confirmed too that the check hasn't been cashed. The whole process took 2 hours. Even with an appointment. Not pleased.

They did bypass the cashier's check, but I am very displeased due to the fact that I was charged the $31.00 fee for cancelling the cashier's check. I don't feel it is right that the fee was charged to me even though I have not received the check. Well's Fargo deducted the $31.00 fee from the $500.00. Not pleased about this either.

I had a very bad experience today due to this fee that I believe it should've been waived because it is out of my hands. It is an issue I did not create.

Thank you.

Oct 20 2022 @ 11;00

Went to the Kenilworth NJ branch of Wells Fargo on the blvd with my 88 year old mother so she could make a deposit. We had just come from the credit union where we received $2,500 in a mix of new and older bills.

When she tried to deposit the bills, she was told that they were possibly counterfeit. I was outside in the car,when I came into the bank to see what was going on, a gentleman told me to have a seat. Now when someone is holding your money and telling you that you are not getting it back and to sit down, well that greatly annoyed me. I knocked on the managers doors to find out what they were doing with my mothers money.

The gentleman came up to me and said there was no problem, It was just an old bill.

The gentleman could have saved a lot of time and goodwill if he would have explained that it was because there was a mix of older bills. I do not appreciate that they would accuse my mom of trying to deposit counterfeit bills. Wells Fargo should train their workers to recognize older bills. I believe we are both owed an apology and please instruct the gentleman on how to talk to people. We are your customers not criminals.

I'll begin by saying Wells Fargo claim Department and its process is the most unprofessional, inconsiderate and uninformed group I've ever dealt with. I filed my claim a week after being released from prison and found later that my roommates or someone. Had acquired my wallet while I was incarcerated. They then depleted my account And deposited bogus checks which then overdrawn my account $5000. My account was officially closed. September 28th of 2021. I was released from incarceration May 31st, 2022 I started a claim with Wells Fargo's. To claim department. Finding out that my account with you guys have been closed. It has now been. Five months since June 12th 2022 I began the claim. It is now October 20th. In my case. They say has been resolved. But I have yet to receive my reimbursement. I wish to detail the unfortunate events With wells fargos Team five months ago. I have lost residency, When I was told I was going to be receiving my check within two weeks. Two months Later with my rent, My roommates have no belief in my word. Due to the amount of times a Wells Fargo employee had claimed to have sent my check and never anything being received. I tell you that within five months I have called numerous Times. Trying to reason with these people does nothing. They have no sympathy. I then lost residency. As such, my transportation my buddy sold me. A Nissan Altima. I was to make payments each month. June, July, and then August goes by and I couldn't make a payment. I continue to inform. Him next week, a few more days, next week I will be reimbursed. All of which I was being told by. Their employees. Well, September 28th is when they apparently sent out my check. A week goes by and then I receive a check for 500$ 2 days go by another check for $19.50. I was never to receive separate checks. I am still owed A check for $7866. They say this is on the way. It has now been. Two weeks since then. So a new check has been Sent to me. They tell me this can take 90 days. Which makes absolutely no sense nowhere in the US. Do you mail something and it takes 90 days? I do hope that I do receive. My check but that does not count. As reimbursement for all. I have gone through. The lies I've been told. The frustration, the stress, the turmoil, Depression. Of all Wells Fargo claims department. Giving me the runaround. Especially. Your overseas employees. Every time I've talked to them. They have no idea what they are saying and they cannot comprehend what they are reading in English. The letters I received with the two checks I did receive from Wells Fargo Claims Department. They make absolutely no. Sense and have no. Explanation. They were supposed to include. Detailed. Explanations with the checks. I really hope that I. Do receive my friends and that. The CEO of Wells Fargo. Really looks into their customer care, especially overseas, and really changes some things. I see why there are so many lawsuits against this company. It is horrible. You guys have ruined a lot of things in my life for me, just wanting to get my own money. Your investigation team. Which I never got to speak with. I've called. Probably 400 times. If you guys keep a record since it says every call is recorded, then you can look for this. With my claims number. I have no idea what they were investigating. I sent in numerous times. My evidence of being incarcerated, that I could not have used my money in my account. That someone must have done fraud on it. I don't understand how. It took five months for them to realize. That I could not use my funds. And what they were investigating? Never did I get to speak to the same person twice. And had to explain my situation from beginning to end. Every single time I called, that's 400 times. And nobody knows what's going on. The incompetence of your employees is embarrassing. I don't understand why when trying to find what happened to my check. They couldn't provide me with the tracking number. After they've told me numerous times they would overnight it and it was sent out the remainder of my money. They never Overnighted anything or sent my check they had an error. I don’t know what to do from here. Thank you for your time reading this.

This process has been nothing but hassle from the beginning until now. I began the paperwork to retrieve benefits from my father's untimely passing. In short, I've faxed all of the required documents 3 times, emailed countless more messages to have responses come back that things are missing (which have already been sent), I need to complete other forms, etc.

There is no excuse for these countless issues and delays!

Case ID: [protected]

Most recent service request #: [protected]

On September 1st I woke up to find out $1,000.00 dollars were missing from my savings acct..I called to file a claim..10 days went by and never got a call from anyone investigating. To see if ican help providing info...this Claim was denied because they said it was worh a physical card chipped and a pin...wrong...if they had done their job they would have seen my daughter online info was changed..that the ATM withdrawal was done tapped..cardless...I have evidence my daughter was on the hospital as they were taking the money out...It is not a credit card charge..it was my own cash savings...I wouldn't go to my daughter online change all, transfer from savings to her checking and drive 1 hr away from home to an atm amd steal my own savings..I'm protected by REGULATION E an need wellsfargo to put this in place .

Enterprise Complaints has not provided a sufficient response to any of my questions - they are continually wasting my time. In both Case [protected]*** and Case [protected]*** they have not answered a single question that I have asked. They cannot even send my information to the correct address.

In Case [protected]*** and [protected]*** - they were kind enough to let me know when she needed more time however, there was obviously nothing done relative to the multiple accounts made in my name that were created at Wells Fargo. I have been waiting patiently for information that most banks readily provide their customers (statements).

I could continue listing cases here, but I don't mean for this to be an exhaustive list of ECMO cases for which it appears that no work was done at all. I feel as if Wells Fargo employees are placating me and not providing the research that I requested, then following up with excuses.

I am disgusted and appalled at wells fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receivers account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but its all a sham. they don't give two [censored]s. today I checked my bank and they reversed the credit and put me in a HUGE OVER DRAFT, WITHOUT NOTIFICATION ON TOP OF IT! want to tell me basically that its not their problem that zelle or cashapp sent the money. (I didn't expect them to do much about cashapp- but at least flag the reported account) the fraud department is USELESS AND COMPLETELY POINTLESS. I've lost complete faith in wells fargo and I am switching bank. They don't care about their clients and I am for sure switching to another bank. its not the first time they've pretty done whatever they want with your account but cant help you when you have a REAL problem. I've given them a chance considering its not the first time they've either screwed me or caused me inconvenience, but i I stayed with them. BIGGEST MISTAKE OF MY life! switch banks while you can. flag the receiving account and/ or provide me their information so I can bring the additional information to the police. But they won’t even investigate the frauds account. OR credit my account back the 2400 it was credited! I was content and it made me feel like my bank cared at least. so not only did i get scammed 2900 now i had to pay almost 1800 in over draft just to get my account to zero. oh and thanks for screwing up my credit card payment and causing me to get charged late fee.

Called bank to change my business account number to a new business account number because the (checking) account has been compromised. Customer service advised me it could be done. On the fourth day after completing this transaction the bank called me to advise me I must come into a branch to complete the transaction. (to my understanding this was completed 4 days ago). When arriving at the bank I was advised I need the reference number to proceed. I never received a reference number or was told about a reference number. Here it is now and I am approaching day 6, with a freeze on my business account. The business banker will not see me without an appointment (4-days from now), and i'm locked out of my business account until then. Wtf... Wells fargo bank is the worse bank in the u.S. There is always an issue whenever I call.

I called Wells fargo home mortgage several times to resolve why they reported two late payments after I sent them the pay-off amount and all I got was people trying to hide behind technicalies and not understand the customer. They told me point blank that Wells Fargo does not have the ability to remove those two late payments and when I filed a dispute with the credit bureau, I got a message stating that Wells Fargo has refused to do anything about them. One of them is not telling the truth and I belive it is Wells Fargo.

It was the worst customer service I have ever had to endure. It was as if they were mad that I paid off my mortgage and have to do anything to penalize me. This is not the first bad experience I had with Wells Fargo Mortgage. In 2021, they actually settled with me through a mediation of a descrimination complaint I filed.

This is a terrible bank that does not seem to care about its customers. Avoid Wells Fargo like the plague. I am closing the rest of my accounts with them.

I asked the lady that called if she could transfer me to someone who could help me and she flat out stated that she is the highest person I could talk to. There was no empathy or an interest to understand where I was coming from.

Terrible service. Glad I don't have to deal them anymore.

Good Morning

First me start by saying, I hate that it has gotten to the point that I have to send this long email about the claims department and lack of Communicate.

I feel like they treat people according to some speech that was read to use very fast. By the agent that put the claim in the system for us, using bank terms we don't know and getting us to say and agreeing to a process that isn't even communicated, well because we want our money back in a time were hackers and scammers are on the hunt. I expected the bank I bank with to have my back a little more then what has been shown to me. Now let’s get to the meat of the this, because if nothing else comes of this I hope the lack of communication changes within the claims department.

On 06/24/2022 I called into Wells Fargo and filed a Claim on ****** Auto group regrading a 489 down payment I made on 06/11/2022 for a car that broke down a few days later and kept breaking down. on 06/22/2022 ***** and I signed a agreement to retrack and unwinded service agreement, because of some missed steps made by them and their team, so I have no indebtedness or obligations to them at this time. When asked how I would get my down payment back they said request it through the bank, once the bank collects the funds they will release the funds, I thought wow okay. I called Wells Fargo on 06/24/2022 explained everything to the over the phone teller, at the time. Now she went over the process in bank terms that I didn't know, but I'm sure she left out a few things. I told her I Had the agreement paperwork from Adonis and I, with us both walking away from the car service agreement deal 10 days later. I was told oh if we need that someone will contact you, I received an email with my claim number [protected] that day, nothing came in the mail. But I did get 3 More emails saying the same things as the first on 06/24/2022 “we’re processing your claim inquiry" the claim number and a statement that reads as followed. We're looking into the claim you submitted and will let you know what we find out when our research is complete" (just to throw it out there no research has ever been done, but I’ll come back to that.) Well by 07/24/2022 I not heard anything from Wells Fargo, I haven't been called, sent an email or anything. it’s safe to say I assumed everything was good to go... WRONG on 07/28/2022 four days later without warning the claims department takes $489 bucks out of my account. I call in and I'm, told they need proof I don't have the car anymore. Well, that's not an issue I can that I have the signed paperwork that no one ever asked me for. I send it wait the 24 hours like I'm told, then I call to verify that its received and if I need anything else. Guess what? I kid you not, I was told nope that's all they needed and I'm good to go and my funds will return to my account in 2 businesses days( I hope you can pull these calls) The money comes back life is going good until, Yesterday 09/06/2022 I check my account and its negative $489 mind you I haven't received a phone call, email , USPS Letter a Batman light signal call, nothing at all. I call in and was told I needed to have Proof I can get my deposit back from the company, when I asked was documentation in the notes, I was told by two reps no not before today. So, I need the person reading this to tell me how I'm supposed to know what to turn in or what I need? if the expert claims of the Wells Fargo claims department aren’t telling me. So, I was told the claim was denied because I need proof from the ******, I said has your department even tried to retrieve the funds from the company at that time I was told no because they want proof first. I said the letter I sent in July states no indebtedness or obligations to us from you. But why didn't anyone tell me to two different reps I was then told I don't know I'm just saying that because it’s on the notes for today to tell you that when you call lol so todays notes say that the rep yes ma'am , Yeah let me talk to a manager this was the second time I asked the first girl hung up after offering a senior rep , but the transfer didn't pass through the call dropped , Do you think they called me back after having my

information right in front of them? The answer is known, called the dealership who also stated the bank nor visa has contacted them about the funds at all

they sent me an email; I called Wells Fargo after that and spoke with a whole new rep and was confused herself. I waited about 20 minutes for Maria the supervisor I was holding for. She came on the line and just gave me a list of documents I can send in and wait another 24 to 48 hours. I've went ahead and sent all the accounts that have been sent into their department. Because at this Point I'm ready to contact the BBB against Wells Fargo. Which I'm not trying to be rude, but this process has lacked correct information and commutation form beginning to end. Yes, I want my Money back and I plan to fight for it everyday, But I can’t fight if the people that are supposed to be helping me are not telling me what I need. It’s like I’m doing all the work and they haven't even tried to call the company to verify anything I said to them. They have literary done nothing for my case not call me or research anything.

I have been a customer of Wells Fargo since 2007 or maybe even longer. I've had a checking and savings accounts during this time as well as a couple of business accounts that I later closed. I use them and encourage others to use them because I like Wells Fargo. My complaint is about the employees of the Rome, Georgia branch. I wish I had gotten names and I will probably walk in there soon to write the names down. I entered the Rome, Georgia branch on Tuesday, August 23. I needed to open an estate account due to the passing of my Mother. I wanted to use Wells Fargo because I trust them and use them myself. I sat for approximately 10 minutes before anyone addressed me. The first thing an employee said to me after sitting in the waiting area for 10 minutes was, "Do you have an appointment?" I need to add that no one said hello or we will be with you shortly. Her tone was short and I responded by acknowledging that I did not, but did I need one? Her tone continued to be short and borderline rude. Her response was, "Yes, and I don't have any today. What do you need?" I proceded to explain that I needed to open an Estate account and simply asked what items would be needed. I was AGAIN, snapped at with, "Probate stuff and death certificate." I asked what probate stuff, which seemed to irritate her further. At this time, a gentleman that had previously been in an office walked by and she yelled at him to tell me what I need for an Estate account. He was helpful in that he told me what all I needed to have, in which I ALREADY had with me. I asked if he could help me that day and he quickly said No and said you have to have an appointment. It seemed as if I should've known that an appointment was necessary before entering. I have never been treated that way in ANY bank, especially not mine. The Rome, Georgia branch is my branch, as I live in Rome, Georgia. I left disheartened. I was so mad by that point that I thought to myself that I will not use Wells Fargo for my Mom's estate and as soon as possible I plan to close my accounts and go elsewhere. There is not another branch in Rome, Georgia at this time. I waited a few days and upon direction from my sister decided to at least stay with Wells Fargo to open the Estate account, but chose to do it in Newnan, Georgia where my Mom lived. It was such a WONDERFUL experience. I was greeted and welcomed at the door, and they did not even know if I was a customer already or not. I did make an appointment. Courtesy goes a long way. Shame on you Rome, Georgia branch. I'm sure all of their employees are not like what I experienced. These were the two employees sitting at desks. I didn't even go the the tellers because I knew I needed to open an account. I still plan to move my accounts at some time. If it wasn't such a hassle and time consuming, I would have already done so. I also plan to go back in the Branch to get the names of the individuals as well as speak to them in person to tell them that because of their frustration and attitude, I no longer want to use Wells Fargo. I do take into consideration that at this time in our country, we are experiencing being short-handed in many businesses. I exercise patience because of this and extend extra grace. These employees never acknowledged me or changed as I continued to answer them nicely and in a tone that was appropriate. I would have thought that maybe the first person was just having a bad day, but after being made to feel like I was bothering them by two different employees, I knew that it must be the atmosphere of this branch.

I am a customer since 1994 (Wachovia bank) during Covid despite that I have to close my business for several month I didn't miss a payment of my Well Fargo mortgage this month I paid late my mortgage and you charge me 54 dollars late fee. Let me see if you have around 70 million costumers (probably more) is very possible that 10 millions paid late something that make half a billion dollar earning in late fees this month. I do not see the difference between Wells Fargo and a MOB organization you are nothing but usurers.

It appears that the Wells Fargo claims assistance department accepts the Merchant's word over the customer, without proof. I can say this with authority, because I have the documented proof of my interactions with the Merchant in question. I paid for a service on June 28th and I was told I would receive my log in details in a separate email within 24 hours. Those 24 hours came and went, so I sent an email to the Merchant requesting the log in information. When I didn't get a response, I decided to file a chargeback with Wells Fargo. They credited my account "temporarily" and then I heard from the Merchant a full month later, on July 31st. They told me that if I want a refund, I need to cancel my dispute and show them proof that I cancelled it, then they would refund me. Absolutely not, I didn't trust this company any longer. Why couldn't they refund me the money in good faith, and then show that proof to Wells Fargo, to legitimately close the claim? Instead, they flat out lied to Wells Fargo. They told Wells Fargo that I had access to the log in information, which they NEVER gave to me. Only the request for a cancellation of the dispute. They never responded to any of my attempts to reach out to them before the dispute was filed. I wasn't taking a chance with them refunding my money. So now, Wells Fargo advised me that they will be charging my account for the full amount on August 31st, tomorrow and I have no idea how to resolve this. I called the fraud department, they said they can't reverse it, so I asked for a supervisor to call me, she said I would hear within two business days, and I haven't heard from them AT ALL. No return call, very unprofessional! I am taking all of our money out of Wells Fargo because of this blatant disregard for the truth. I want to see documentation that proves they provided me with log in information, ever, but no one can do that.

I held the Wells Fargo Bob’s furniture card last year and use it to purchase a chair. I paid off the chair within a month and a half to the tune of $1000. My credit is at 820

Through all the credit reporting agencies and I do make a six-figure salary. What a great surprise it was, especially when I only have $300 on one credit card, my house is paid off and my car is paid off to be denied credit for a bed. The sales Person, seeing that I was rejected, offered to put me on some type of payment plan. I don’t think I’ve been this angry for a while and one of the things I’m doing next weekend is tearing up everything having to do with Wells Fargo. This is how they treat their customers I have great credit? I paid cash. I will not have anything to do with this bank, Financing whatever in the future.