Wells Fargo

After paying my mortgage of the same amount of $685 for over 18 years I get a letter out of no where today telling me I have an escrow shortage of over $1,100 but when I go on my mortgage banking app it shows I have a shortage of only $256. If I don't send them the $1,100 my mortgage payment goes up to over $850 a month, and if I do pay the shortage my payment goes up to $731! First of all how do I have a shortage at all, they take my escrow payments out automatically every month, second if I pay "said shortage" why does my payment go up at all?

Wells Fargo was just sued for millions of dollars for ripping people off, not for banking problems but for exactly this same reason! So what is the point of suing them at all? So they can just continue to rip off and screw over innocent, hard working people just to get back the money had to pay back. Why does Wells Fargo get to rip people off and and have zero consequences to their actions. I guess it's time to reach out to a lawyer and start working on class action suit #2.

I was charged a late fee because my payment was not processed by Charlotte, NC for days! I received a one time waiver because the payment was sent on time. I sent the second payment to be received 4 days prior to due date. I tracked and what happened, again not processed until day after due date, thus charging me again a late fee. How can anyone pay on time via mail? Taking 3 or more days to process a check received?

I have no issues with any other bank or institution and I pay on due date. I will have to pay you at least a week prior to due date or more! Your solution in customer service, call us. UGHHH

You have issues in your account receivable department that need to be looked into.

I rarely work with your bank and when I have to I cringe. Always an issue.

1/17/2023

Hi Wells Fargo Support Team -

I noticed several fees on my Wells Fargo account that I would like to ask for a refund on. I have been a loyal customer of Wells Fargo and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many fee-free banks and it’s been such a tough year!

Can I get a refund on the $105.00 from my transactions below?

• Uber - 12/08/2022 - $35

• OVERDRAFT FEE FOR A TRANSACTION POSTED ON 10/19 $6.99 RECURRING PAYMENT AUTHORIZED ON 10/18 VIZIO SERVICES, LL - 10/19/2022 - $35

• OVERDRAFT FEE FOR A TRANSACTION POSTED ON 04/28 $7.51 RECURRING PAYMENT AUTHORI ZED ON 04/27 Roku for Discovery [protected]/28/2022 - $35

Thanks a ton,

Laura

Wells Fargo promised a zero percent APR if we paid our card down. We paid it down and they did not lower the APR.

They refuse to settle a $6,000 fraud claim and while they say they will call us back, help us get this resolved, nothing is ever done. No return calls, no resolution. They continue to charge high interest rates on the fraudulent charges.

The first time they said they would dispute the charges they told us they had to close the card. They did not have to close the card and I told them (them being at least 20 different representatives) DO NOT a CLOSE MY CARD. The last person I spoke with was very rude, he chastised me for not catching the fraud soon enough and criticized the way I run my business. Once we were off the phone he closed my credit card and sent me new cards with different numbers. This destroyed our automatic bill pay, kicked my children out of their online school, and caused us even more trouble than we were already dealing with.

No one there speaks or understands English and when it comes to Amazon, fine, outsource to other countries for your customer service. When it is MY MONEY— we need to be able to communicate.

They are the worst. We are moving banks stat.

I am writing this because I am unsatisfied with the response I am getting from my cases. The first case was closed without any phone call or letter [protected]. I opened another [protected]. I am retired and cannot pay $1700.00 for an escrow account per month. My wife is a senior and I am a disabled veteran. All I want is to pay my property tax with no interest at the payment schedule I was told by Johnson county told me I could. I already paid the first quarterly payment to Johnson county and they told me they gave it to Wells Fargo. I only want to have my escrow cover my property insurance. I have tried to call the person assigned to my case but they do not answer or call back. I am not asking too much.

My card was compromised on December 3rd and 4th 2022 and there were unauthorized transactions on my account in the total amount of $8,015.50. I have tried numerous times to dispute the transactions and have had numerous amounts of phone calls made to the company and they still denied my fraud claim because they didn’t suspect any fraudulent activity. I have since made a new account, got a new card and at the time of the event I filed a police report due to my wallet being stolen. The transactions were not authorized and my bank “Wells Fargo” will not reimburse my money. Please help. I have tried so many times to get this right and will continue to try and even get a lawyer if I have too. On December 3rd my car was broken into and my wallet was in there. In my wallet I had my debit card and ID. I also had a piece of paper with all of my account information on it. I had already filed a complaint with the Cfpb and my financial institution company that I bank through denied it. I am here to try again because I need my money back. In the response it said it was denied because the pin was used and my login activity was active during the times of the fraudulent transactions. Yes that would be correct but they were not by me they were by whoever stole my wallet with my information in it so they were able to get onto my account and have my pin. I filed a police report and I also have screen shots of the transactions to prove it wasn’t me. The place these transactions that have been made are a well known hotel/casino in my home town. My husband and I have been there before stayed in the hotel, got massages, and I also through my friends bridal shower/party there. It’s a well known place as well for druggies or thieves to go when stealing money to use the atm and try to “win at the casino”. I have been there for my husbands Christmas work party as well so the “history of the transactions” that the bank is referring to are those. Later the day on 12/3 my husband sold his car so I had made a deposit in the amount of $2000 as my half of the money he had given me. When talking to the police they said since the transactions were made on 12/3 and 12/4 they assume whoever broke into my car did it between 11pm-12am. The police can’t do anything about it because there was no cash in my wallet. Please help and give me my money back in totaling $8,015.00 I have tried everything.

My investment distribution was wired by Wells Fargo on Dec. 23rd. 2022 to my Chase account but was never received due to an error made by Wells Fargo on receiver account number. It has been two weeks, but Wells Fargo still has not recalled the wire or resolved the issue. And they will not give a time frame when it will be resolved. It is very irresponsible and unprofessional the way they handle it.

I deposited a cashiers check from another bank into my Wells Fargo checking account for $35000.00 on January 2. Wells Fargo accepted the check from other bank. Problem: I’m being told the money is at Wells Fargo but I can’t have it. So, my money is basically just sitting there until the 12th. Its been explained to me about monies over $10000,00. I’m really put out over this situation. I need this money asap. Not that it matters but I’ve been banking here since 1976. Thanks

I signed up with Wells to have bi-weekly mortgage payments withdrawn from my bank thinking that I would pay less interest over the course of my mortgage - NOT SO.

Wells Fargo automatically withdraws the bi-weekly payment from my account BUT does not apply it against the mortgage amount when received. It sits on the cash until I has collected 2 pymts before applying to the mortgage. In effect, it uses your cash for 2 weeks for free meanwhile your mortgage is being charged interest for those 2 weeks.

You are not saving on interest by paying bi-weekly vs monthly, the only reason you are paying off the mortage "quicker" is because you make an EXTRA payment every year. I would like Wells Fargo to apply my payment to the loan balance AT THE TIME that payment is received and NOT when they collect a full month's payment. I signed up for bi-weekly payments to save on mortgage interest, not to lend money to Wells Fargo 2 weeks of free use!

We started a wire transfer on 12/9/22 that did not go through to close on a real estate purchase. More troubling, it also resulted in WFB removing online access to our accounts. We called customer service and our WFB banker in La Jolla, CA for help. We were advised that nothing could be done over the phone and that and that a WFB policy requires that we visit a WFB branch to complete the wire transfer and to unlock our online access. Unfortunately, this situation put us in very difficult situation. First, we were unable to close our real estate transaction, and second, we live in Ohio and we are not close a WFB branch. Please be advised that we have been a faithful customer of WFB for over 38 years and that we moved in 2021 from San Diego, CA to Aurora, OH. Over the years we have fully appreciated our WFB relationship and intended to remain with WFB to continue our "Premier" status and the benefits such as "bill pay" services. This is a request for WFB to consider our predicament and to make an exception to your policy and to immediately reinstate our online access. We look forward to your response.

Dennis & Darleen Thorig

570 E. Homestead Drive

Aurora, Oh 44202

[protected]

[protected]@att.net

I have $53.88 automatically taken out every first of the month for my healthcare. However, I will get Medicare beginning January 1, 2023. This should be able to be done online. When we set up this automatic payment, we did it online. However, first we were told we could not do that. Then, after many questions confirming my healthcare (how is that Wells business?), we were told we could stop this automatic payment but it would cost $31. ARE YOU KIDDING! This is so ridiculous. UNBELIEVABLE. I’m looking into changing all my accounts.

My mobile phone became disabled and am waiting for new one being shipped. My complaint is that my Wells Fargo credit card isnt being accepted by several businesses that I need for I am elderly and disabled. Cannot call doctor or pharmacy.

My name is Sandra J Walsh 8007 17th Av Nw Bradenton 34209.

I requested keeping same # [protected] but not verified yet.

Just tell me whats wrong with my WF credit card so I can survive,

I was with them for 43 years, they canceled all my accounts, savings, checking, business accounts, credit line, credit card with no explanation. They said it was a business decision. They cost me alot of money and time scrambling to find another bank and credit line for my business. If you google Wells Fargo closing people's accounts for no reason you can read up on it. I'm pretty sure they closed it because I had a lot of cash deposits because I'm a car dealer and a good portion of our sales are cash. They never bothered to call or question it instead they just threw a 43 year customer to the curb. All my accounts were in good standing. My FICO score is 850. I saw an article shortly after where there was an employee in the fraud dept. That blew the whistle on wells because he saw they were canceling people's accounts that shouldn't have been closed, he was then fired. I filed a complaint with the government and they lied and responded that my accounts were not in good standing, I have proof they were always in good standing. It's an evil corporation that doesn't care about people. They were great when they were Norwest.

Wells Fargo put my account on hold on Thursday 11/10 at 8 PM which is when customer care closes. Friday was a bank holiday. They sent an email saying my account was being closed and deposits have been returned. My account is currently overdrafted almost $1800. Also, gave my ex husband information about MY account and check amounts. Sat at a branch for 3 hours Saturday morning. Decision to close my account was reversed and force post was placed. I was garunteed that these deposits would hit Monday morning. It is 10 AM central and customer care is now telling me Tuesday my funds will be deposited. They left me with ZERO dollars to my name since 11/10 and it is currently 11/14. Returned a large CASHIERS check and my payroll deposit! I have had an ongoing account with them since 2016. This is how they treat their good, unproblematic customers over a misunderstanding! I will be speaking with an attorney since you disclosed financial information to someone who was not on the account. Also snatching every penny I have out of that account and leaving!

Hello my name is Lisa Lee and I recently was went to the bank to state I would allow my husband Michael C Lee remove me from the account due to his excuse as to his company told him he would need to be the sole proprietor only of the bank account or he could not get 401k. So of course I believed him not knowing what was going on at the time due to him being my husband. But I noticed the day before which was November 7th he withdrew $600 from the atm and only left like $60-$90 in there which of course was strange to me. The following day is when he called me on his way home from work that he needed to remove me off the account due to the above reason stated. I had absolutely no idea that when we would leave and return home I was told to pack up and leave he wanted to separate. So here I am having Direct Deposits put it this account and can not access none of my funds I am entitled to due to not being on the account. I also was told he should have had to close the account out entirely and reopen a new one. I am furious so now I have opened an individual account with no money at all until another two weeks. I would like to know if I transfer any funds from that account to my new one if I will be able to as to he was able to keep my entire paycheck plus more? The account we shared was [protected] and my new account is [protected]. I am going to speak with my attorney if I can not get this resolved due to the fact I am entitled to the money that was mine and also th proof I have with him withdrawing $600 out the day before and then the day he lies and takes me up there to remove myself and I get threw out he goes and deposits it back in knowing I can no longer access the account. Please advise as to how I can get the amount I am owed that was still remaining in the account before him removing me which would have been around %650.

I would like to report this as almost fraud honestly but I know I went in person and signed off on the removal but again under false pretenses thinking he was going to deposit the money in my new account as he stated.

November 4th 2022

this has been ongoing for several weeks...they want me to send tax money,

or registration money in order to receive my prize money.

the scammers gave me a wells fargo account number

for me to wire money to..

[protected] routing number [protected]

i pretended that i sent the money, so they are waiting for the money transfer this coming monday.

they also gave me a name and PO number to send additional funds...

Ackeem Gayle

Iconicc Shipping LLC

934 N. University Dr.

PO box 214

Coral Springs, Fla. 33071

This is Nicholas R. Koriakin who has a Brokerage account and checking account with Wells Fargo. Please credit me the $10,500 that was ILLEGALLY taken from my account on 6/14/22, supposedly by Bank of America. I called you on 8/17/22 telling you that I confirmed with Bank of America that I have no account with them and they never received $10,500. Contrary to your letter dated July 14, 2022, there was NO SECURE ONLINE BANKING SESSION by me or anyone else in the amount of $10,500. You said you’d get back to me but you NEVER did. Please credit me my $10,500 IMMEDIATELY.

BTW, you have had adequate time to credit me my $10,500, so PLEASE get it done NOW.

My father passed away. He had several accounts with Wells Fargo which listed my mother as beneficiary, except for one brokerage account. There is a living trust in effect which appoints my mother to assume ownership of all assets including bank accounts. Wells Fargo has given her the run around for months and I say this truthfully as this matter has yet to be resolved. She has spent hours/days/months speaking with many different individuals, she has completed and provided all kinds of paperwork, unauthorized accounts were opened in her name, and despite all of this, Wells Fargo continues to refuse to grant her access to the brokerage account that she is entitled to. I called Wells Fargo myself and the lady on the Estate processing team immediately asked me what my relationship was to my father, which was completely inappropriate. Her tone was aggressive and she provided terrible customer service. She asked for the basis of my call, so I described the suffering Wells Fargo has put my mom through, which I feel is important to understand the gravity of this situation. I remained very calm the entire conversation, yet she clung onto her words “tongue lashing” and told me she wasn’t going to help. She did state that Wells Fargo has no documentation on how they handle accounts after someone passes because they have a “live number” and real people to assist. Which seems like a huge liability since there is no actual process they follow. She also said that Wells Fargo is working on improving because essentially they are behind the times. I really wish I would have got her name before she rudely hung up on me. It appears that there are some very shady and corrupt happenings within this bank. Reading about all of the lawsuits against Wells Fargo, it sounds like this issue is one of many. At this point, because they refuse to properly handle this situation, they have left no other option than to take this to matter to court. I hope detailing our experience saves others from putting their money in this bank.

That was in September; Today is 11/3/22; Today I received a bill from Wells Fargo saying I had to pay now double what I was suppose to pay plus a late fee because I did not pay the bill last month; I called Wells Farge and spent at least 60 minutes trying to get through; the automated attendant wanted a card number which I did not have; I eventually spoke to: Annie, who sent me to billing, where they wanted the card number first as well; there I spoke to Deangelo who was very impatient with me; did not want to hear what I had to say and when I asked to speak to a supervisor he hung up on me; then I spoke to Bernadette and later Velma both of whom sent me to different departments; Finally I asked to speak with a supervisor and spoke to Ebony (esculation dept); she was lovely and seemed to understand the problem. She said that I needed to speak to the retail services dept but she did not help with the transfer or talk to the person I was going to speak with. Then I spoke to Deangelo (see above); then I spoke to Jay who said I needed to call the "loss miitigation dept" at [protected]; Then I spoke to Melissa who did spend time with me and understood what I was saying but said he could not do anything about it. I asked to speak to a supervisor, because I know from working in a large corporation for many years that the people on top are often able to make decisions that the line people cannot; he went to ask his supervisor and came back with " nothing I can do"; I said that I could not pay double the agreed upon monthly installment. MY husband and I are both retired and on a liimted income. I agreed , going forward today to pay the monthly amount agreed upon. I was again told no; So I told Melissa that I would have to defalt on the loan, which seems rediculous as I am a reliable person and pay my debts consistently and on time. This is how it was left which is a big pain for all conncerned.