Wells Fargo

This is the worst experience I have ever had in my years of real estate with a home loan lender. I will advise any and everyone that ever decides to purchase a home stay away from wells fargo!

My client is 87 years old, seller and wf buyer. Wells fargo has sent all parties through hell! This has been going on for 90 days—unacceptable!

My bank account was closed for some reason I don't know why and my local bank open new account for my company
I am out of the states,
We have consign who is tacking care of my account when I am out of the country, now I received and activated my new Visa Debit Card

My problem is ..I can't get into my bank account online
Customer service is asking me to come back to the states with ID to activate my new account in order to get into banking online ?
Isn't horrible?

PLEASE I NEED SOME ONE TO HELPE ME OUT TO GET INTO MY ONLINE BANKING TO MANAGEVMY BUSINESS
INCAN SEND MY COSIGN TO LOCAL BANK OFFICE WITH ID

REGARDS
MKS TRADE INC.
MOHAMED ELKAZAZ
G. MANAGER

To whom it concern;
As I am a canadian citizen with no banking business ties to wells fargo, I have been named 'personal representative' by the circuit court of fort lauderdale to be the 'executor' in my uncle's will.

I have serious concern about the branch manager at which the assets were left as it is impossible to get return calls and emails...

My name is kenneth l. Davis. My current home loan is with wells fargo: acct# [protected]. I retired from the us air force in 2003 and started working for the tulalip tribes in 2008. My employee retirement plan, from tulalip tribes of washington, is also with wells fargo.

On sep 8th, 2016 I applied to refinance my mortgage; from a 30 year fixed 4% rate to a 30 year fixed 3.25 % rate with $15, 000 cash back for home improvements. The two people handling my refinance application are home mortgage representative nicole a. Nader (Nmlsr id: 1568449) nicole. A. [protected]@wellsfargo.com and home mortgage consultant matthew bragg (Nmlsr id: 1432650) matthew. [protected]@wellsfargo.com.

This loan application is still pending and now i'm being told I have to pay for the termite inspection to be redone because someone at wells fargo “dropped the ball” when processing my loan and the documents i've turned in have expired.

I paid $500 for va inspection and $250 for termite inspection. Now i'm being asked to pay the $250 again because your employees, as I was told by matthew bragg “dropped the ball. ”

When I applied for this loan I was immediately told I met the qualifications, based on my income and credit score, and completing the process would just be a matter of formality. That was over four months ago. The loan still hasn't been finalized. I started complaining after the second month because things were moving too slowly. As a result of my complaints, it became even worse. Everything that was requested of me, all loan documents and signatures needed, were turned in within two business days of me receiving the request. Despite my best efforts to complete the process as soon as possible, so I could start my home renovations before the holidays, I had to continually follow-up to find out why the process wasn't moving along. Many promises were made and broken by both nicole a. Nader and matthew bragg regarding the processing of my loan.

Matthew contacted me (Via email) on thursday 1/5/2017 and stated “i just got the final word back from underwriting there are only two items left that are needed in order to rush your closing date. ”
Both of these items had been turned in already – months earlier. I went to the online loan tracker and found that my termite inspection had expired and needed to be redone. When I contacted matthew about that he said “the underwriter didn't mention to me that a new termite inspection is needed at this time. Since they have the final say on what is actually needed, i'm not going to ask you to provide anything that they aren't requesting directly. ” I turned in the two items he requested sent him an email on monday 1/9/2017 letting him know. I never heard back from him so I contacted him again on friday 1/13/2017 and informed him the termite inspection was still listed on the tracker and I wasn't willing to pay another $250 to have it redone, because, none of the delays in processing my loan were my fault. He then informed me it would have to be redone and I would have to pay for it.
I would like a thorough investigation done to determine why the processing of my loan took so long and who, as matthew admitted to me over the phone, “dropped the ball. ”

I'm not walking away from this and just giving up $750. I'm also not willing to re-pay for another termite inspection. I've been a customer of wells fargo for many years and I deserve to be treated better. I need someone from wells fargo to contact me and let me know how this is going to be fixed.

Thank you
Kenneth l. Davis
[protected]
Acct# [protected]

Dear wells fargo,
Since we contacted wells fargo about our complaint with the mortgage refinance, we have been promised many times that the issue would be resolved in a timely manner.
It has been several months and it seems that every week we receive a letter from the customer care and recovery group. Sometimes we get 2 letters a week, all stating the same thing, however the date that this is expected to be resolved is always different, the date keeps getting pushed back. Just like our closing did.
This speaks volumes to me and others that wells fargo does not care about their customers, that all they want is their money.
With the world that we live in now, one would think that customer loyalty would matter, and with all the social media sites available to post grievances. Also let’s not forget the events that wells fargo has recently been through with the unnecessary selling of your products that most of your customers were unaware of.
We truly regret using wells fargo to refinance our home. That is why we used a credit union who values their members to complete our home equity line of credit. After what we experienced with wells fargo during the refinance process, we got smart and decided not to use your company for that. The credit union could have saved us hundreds of dollars in closing costs and other fees. And we could have actually received an accurate home appraisal report. Shame on us for using you for the refinance in the first place.
I am a very social person and not afraid to speak my mind or to let people know how I feel about certain companies or how they treat their so called valued customers.
The whole process with wells fargo has left a very bad taste in our mouths. We should have learned when we opened a checking account with wells and then found out that everything we were told by the banker was a complete lie. Thus, resulting in us closing out the accounts, and staying with the credit union.
I guess that you will continue to send 1 or 2 letters a week stringing this along, or perhaps you will suddenly resolve this matter just to shut me up and move on. For that fact, what does it mean that you are looking into this matter and working to resolve it? Just what exactly is that going to do for me? It’s not like you are going to admit that your costs are higher than others and refund a portion of what we paid. Or that you will start using an honest and accurate home appraisal company that perhaps is not in your back pocket.
Either way, there will always be that bad taste left by wells fargo. And for other people thinking of using you, I can always tell them our experience so they can have the chance to avoid the dishonesty and go elsewhere to feel valued.
I value my time and appreciate the time you took reading this. If you have any questions while your work is in “progress”, I am here to help. You may reach me (Kaye) directly at 801-##### no extension. Or brian, at 801-####. Monday through friday 8:00 am to 5:00 pm. If I am not available, please leave voice mail, or send an e-mail or perhaps yet another letter to our home.
Sincerely,
Brian and kaye adamson
West bountiful, utah
Unhappy wells fargo customers

This is the branch at brassfield in greensboro nc. I have been banking with wachovia since 1980s and have never been talked to the way I was on jan 6 around 1pm. Old black lady with glasses drive up teller very nasty. Scolded me for giving her a deposit slip when I wanted a withdrawal. My mother is sick and my mind is not very clear. She never greeted me in a warm manner. Never said have a nice day, is there any thing else I can do for you. I am so traumatized I will never go back to that branch. She needs to retire or take customer service classes.

For the second day in a row I have been locked out of my account! Nobody can tell me why, and the "bankers", get relly nasty if you refuse to give your social security #! As I explained, I will not give my whole # on a cell phone. I went round and around with your people yesterday for over an hour and a half only to finally have them hang up on me when I asked them for a supervisor. I called back and got a supervisor whom was very nice, and said you will be back in touch about how I was treated.
Today, guess what? Locked out of my account yet again! I call up and get nothing but harassed, I finally get into my account and am told that they don't know why I am getting locked out, I am told that I cannot speak to a supervisor, and when I start recording the conversation, I am hung up on again!
I want, no, I demand a phone call back about this matter, and I am thinking the banking commission should be contacted too!
My # is [protected]
My name is jim (Cj) french

My mother died leaving me the executor of her will and estate on 10-15-16. I went to the branch in south Fort Worth TX. I was told that the account was locked because of fraudulent online activity. They told me I would have to go to court and have the court assign me as executor of the estate. This took 2 months and legal fees to get this done. On 12-27-16 I return the court signed documents to Munira Huma personal Banker at the Iron Horse Branch 6700 Iron Horse Blvd North Richland Hills, TX 76180 ph# [protected]. She tells me that now I have to get an EIN for the estate. I do that and returned it that day with the Federal EIN document. Munira tells me it will take 5-7 business days for the legal to review and release the funds. As of today 1-5-17 I had not heard from Munira. I called her. She told me legal had cleared it and now it was tied up in the fraud dept. I asked her for the number for fraud. I called fraud dept. They told me it wasn't them holding up the funds it was the legal dept. Fraud got the legal dept on the phone. Legal told me the only documents they received was the Federal EIN docs. They did not have any of the other docs that I brought to the bank in Oct the ones I gave Murina on 12/27/16.

Munira has lied to me and not done her job. To cover herself she has put it off on other depts. Munira needs to be disciplined for her lack of doing her job and taking care of the customer.

These are HIPPA documents. I have been told that twice these documents cannot be found.

In the beginning of 2013 I was added to the above referenced account and was solely in charge of running, with the intent of purchasing the business associated with said account. You will see that all checks and credit card transactions were done by me, Brian Rewis. In October 2016, we advised Lisa Nehring was that we had surpassed our agreed buyout price and she immediately removed me from the Wells Fargo account. In December she convinced an associate at Wells Fargo that two transactions made to Third Coast Auto, one in August and one in September, were fraudulent. Your bank reversed those charges, which were in no way fraudulent. I am requesting that you reverse the reversal of those charges. I look forward to hearing from you. [protected]@live.com

On December 20th, the morning of my birthday I woke up to being negative almost $300 in my account. Obviously this did not start my birthday well. I am not stating that this isn't my fault, but I called in simply asking for the 4 overdraft fees that had occurred to be waived. Not one of these transaction fees were cause for a transaction over $20. More importantly when I called in, I was treated like a child about it. I was treated like I didn't know how to work an online app or bank account for that matter. I am not the type of person to swipe my car when there isnt money in my account. When i checked the app, it reflected all of my transactions that have made and a balance that must not have been correct. This supervisor I spoke with was dry and the farthest from empathetic. Her name was Shanda and she said there was absolutely nothing else she could provide me that would locate her in the future. All I know is when I asked to speak to her manager, the same applied.. and all I was provided was his name Skylar. (I think this supervisor may need some coaching on having sympathy and understanding when speaking to her customers... as she is a supervisor. )She then transferred me to a customer complaint representative who helped me but still treated me again like I was a child and that I should know better. She did get half of the fees waived which I am grateful for. I just want someone to do something about the way these representatives of Wells Fargo treat your customers. At the very least it should still be with respect even if the answer is no. I do not appreciate being talked to like a child as I am sure no one else would. If there isn't a response to this that represents a caring attitude from this company, I will be sure to go ahead and just move on to Chase bank as quickly as it took for you to be so unkind to me, on my birthday, 4 days before Christmas. If this doesn't get resolves I am willing to share my experience with my friends and family who use Wells Fargo.

I reported $2400 worth of fraudulent charges to WF the day after Thanksgiving (I waited on hold for 65 minutes to do so). Nothing was done nor was I contacted after 7 days so I called back. This time I was on hold for 75 minutes. The "banker" who took my call was extremely rude and would not provide a "credit" for fraudulent charges and then subsequently hung up on me. I called again on the 10th day and waited on hold for 65 minutes. Although I have been a WF customer for over 15 years I am (happily) leaving this bank!

Casper, WY Downtown location. The teller at the drive up window(Mary) refused to change out a hundred dollar bill because I am not a signer on the business account. I told her to do it on my personal account, she took my acct number and then immediately told me she couldn't do it. So I drove around, parked at the walk in bank, was told the same thing. When I asked the head teller if this was my personal cash, you still wouldn't cash it? She refused to answer my questions to me, instead answered my questions only to the teller(Tania) I was at. After declaring how ridiculous this is, its CASH! The head teller told the teller I was at, to just do it, THIS ONE TIME ONLY! I feel like Wells Fargo doesn't wish for our business to do business with your bank, or anyone for that matter.. as all I needed was to change a hundred dollar bill so we had change in our register, so we could do business. I have been the secretary here for 20 years, and have never been treated so rudely! 12/07/2016 9:05 A.M. MST.

Nov. 28, 2016.
Long wait times on the phone and tossed around different departments.
Finally, getting a person in the "correct" area, I was spoken to indifferently rudely by Crystal.
Calling back to the complaint department, I received the same run-around again. Finally, again, getting to a supervisor, Tiffany, I spoke of the foregoing attitude and was told it would be addressed. Asked if there was anything else she could help with I mentioned two things. I was put on hold and not returned to. Total time, over twenty minutes just for this call.
My request: Wells Fargo to practice polite behavior to it's customers.

3 months ago we applied for a home loan and were pre approved. 3 months later and we still haven't closed. They keep requesting the same information over and over again. I have faxed bank statements 3 times. They have had us complete 3 different "addendums" to the purchase agreement, each time it comes in an email stating it must be signed by us and the seller ASAP! Then today, 6 business days before closing, they tell us we can't close on time because of "government standards". Whatever that means! Coincidentally the loan officer is taking the next week of for vacation. The contract expires in 6 days and now we have to ask the seller for an extension!

I have been working with wells fargo for months on submitting an application for a loan modification. I have submitted the same
documents over and over and over. My home preservation specialist is never available. I call every single day to inquire, never never can i speak to her. I speak to a different representative every day and am given yet another list of documents that i have already submitted to send in again. I honestly feel that i am being stalled so the loan can not even be up for consideration. I am a senior that has received guardianship of my grandchildren and i am trying everything possible to secure a home and security for these kids to grow u[p in. Now they have stalled long enough that a foreclosure date has been set, but still under the pretense of helping me through this

So I just literally walk in and went to the teller and ask me what I needed and I told her I need some paper to be notarized and pointed me to go to another teller as I walked through the other teller she asked me again what do I need and I said I need some paper to be notarized and the other teller just pointed me back to the other teller and laugh and I was like what the heck is this I'm not a joke! To go on the teller to another why not stop chit chatting and actually talk to me to me formally instead of chit chatting with you co teller! And you know what makes me mad you all laugh while I go the teller to another and this is ain't joke and it's not good to be laugh at just imagine yourself on what you guys did to me you think it's nice! Ugh! This is the Wells Fargo by powers& constitution at Colorado Springs! Jeez have some professionalism at work! And don't make people feel like a clown to be laugh at!?

I am a Veitnam vet I worked as a security arm guard for a lot of years, lately I did some banking at Wells Fargo at store #0006735, I feel very uncomfortable in your bank, I don't have an account there. I have PTSD and some times I flich, especially when I feel uncomfortable, I feel your manager thinks I steal in the store at store #0006735, I don't steal I am 70 yrs old, the manager think I steal when I enter the bank he was standing there and ask me " what did I come in there for, I had to explain to him like I was public enemy 1 why I came in to the bank, I know that was not right, then the guard had his eye on me, like I was going to steal something, then after I finish my paper work he ran over to see what I was doing, I was the one of the three people in there two people at the count, the women employee was very nice but the two guys one manager and the other guard, was not nice, people think you are steal but don't have prove, I know they will get suited if they blame me for things I didn't do, and farther more I am going to tell my friends and relative this story so they can change there bank, we don't have to take that from people that have venges out on blacks, and I won't come back to wells fargo, anymore, for any things

I have been trying to resolve an issue for since march of 2016 I which I electronically deposited a check that was (as far as we can tell) stolen from my office desk and redeposited 2 days afterwords.
We think to a check cashing facility that banks at bank of america.
When bank of america tried to process the check the check issuing bank (national bank of california) rejected the check since it had already been electronically deposited into my account at wells fargo when the electronic deposit was done.
Bank of american then traced electronic deposit (not sure how) but traced it to being deposited in my wells fargo bank.
Wells fargo then without my knowledge decided to honor the deposited check and make me the bank and took the funds out of my account.
When I found this out immediately told them it was a fraudulent or stolen check, to an answer we will research and get back to you in a week
Well over and over I have been trying to resolve issue and have several bank managers stay on phone for hours trying to get anyone within wells fargo to research any farther than the check was deposited twice so we took the money out of your account.

No one can provide me this hard copy of the check nor where it was cashed just that i’m outta luck.

I really see a scam going on either between wells fargo and b of a or just wells fargo seeing they can not even provide my any info other than bank of america cashed the hard copy

I was charged a $155 Brokerage fee but I closed that account several years and moved the assets. Never had a fee when I had a Brokerage account and no fees until 9/10/16. I went to a local branch(account had originated out of state many years ago) and the Brokerage rep. looked up my records and told me that, yes, all my brokerage assets had been cancelled years ago and that I should not have been charged. He attempted to call the original broker and got no answer. Later that day I called and got the runaround but was told the orginal broker would call me. It's only been a day but have not received a call. Guess he's too busy with other cheated customers. How can I get my money back?

I been trying to work with Wells Fargo since 2009. They force me into bankruptcy to save my home. I was never late with a payment until the economy went bad. Being a small business owner, I used the house as collateral to finance a large construction project. All construction came to a stop and I defaulted on that loan. I was a few payments behind so I wanted to work with Wells to double or triple up on my payments until I get caught up. They stop accepting my payments. I tried everything to get them to work something out with me. They said I didn't qualify for a modification, or a repayment plan. My income rental had lots of equity at that time so they really wanted it according to a Wells Fargo representative. My rental property pays for itself with positive cash flow each month. I'm still trying to work something out with Wells Fargo 7 years later. They still want to foreclose on my home. I need help. Contact me please with a resolution.