The complaint has been investigated and
resolved to the customer's satisfactionResolved Weight Watchers — refusal to refund fee
resolved to the customer's satisfaction
I joined Weight Watchers and paid a fee. At no time was I warned that this gave them authorization to take money from my account monthly. But the woman who registered me seemed senile - so there you have it. They tried to take money from my account about two months after that. I had not been attending so I was not getting their funky cheap material. The attempt to take money failed. They sent me an email and said that it failed. Then I sent them an email that said that I don't want to partcipate anymore and don't try to take money from my account. Shortly after they tried again and took the money. I called them on the phone and let them know all of this - I know they got my emails - they were very blunt. They said that they would not return my money. I am livid. I will cancel my card they used - I thought I had done that and deal with them through my bank. I hate Weight Watchers and will tell EVERY ONE about their THIEVERY!!!