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Web.com Group Complaints & Reviews

Web.com Group / website promotion

Wt
May 17, 2019

Each year I have paid Scoot £80 + VAT = £100. This year I received a call from web.com. I said initially that I was not interested, and the advisor said, well you've paid each year? I then had a conversation which led to her effectively saying that she was in fact from Scoot, and it wa...

Web.com / severe organizational dysfunction

Me
Jan 08, 2019

I have never experienced as much frustration working with a company as I have with Web.com during the past year. Employees who respond to telephone calls for help frequently tell you things that you later learn are inconsistent with what someone from a different department will tell you...

Web.com Group / seo; scam warning stay away

Ke
Feb 19, 2018

We wanted to optimize our website, so we contact them to help improve SEO project. When we spoke with them over the phone, they propose a list of things they promise to get done in the first month and the charged was $1, 100 3 weeks passed, not even 5% of the tasks was not done. I called...

Web.com / accounting billing daily harassment

He
Dec 12, 2017

Web.comFirst, I want to convey that I am very pleased with the professional relationship I have had over the past 5 years with Web.com. The immediate support to my website is priceless as a one man/ owner operation. Recently, I have been struggling in keeping on time with my monthly payments. I...

Web.com / no/poor customer service

Bi
Nov 02, 2017

The more contact I have with Web.com; the more trouble I encounter. I have several domain accounts. Too much PC, trying to look like a big company, with very poor customer service. over an hour on the phone today (11.217) I had to explain twice, "why" I wanted to speak to supervisor and...

Web.com / magnottisconstruction.com

Vi
Sep 22, 2017

I canceled this last year in September, come to find that you have been fraudulently charging me continually, I put in a complain to American Express and I want a immediate refund I did a search and come to see that this is a continued practice of yours . https://www.complaintsboard.com/webcom-b103422 I want a immediate...

Web.com / they ruined my website

Bi
Sep 08, 2017

My website doesn't work anymore because of them. I regret using their service. I called them and described the problem, said I want to stop using them and cancel everything. All of a sudden everything stopped working at all. What was it? Like my website was stolen or hacked, though of...

Web.com / custom website and professionalism

Lz
Jun 20, 2017

I don't even know where to begin, sighs. First of all I paid for a custom built website which means that I really don't have to do anything except send in pictures. They are supposed to take care of everything. They have no problem taking your money and not getting your approval before the...

Web.com / product

Ka
Jan 09, 2017

Around 4-5 months ago I paid a web designer (Web.com) close to £600 in deposit to complete my website, but after 2 months of waiting and finally when I received my first draft, the quality of the work was so bad that I had to cancel my monthly subscription, I mean it came to a point where I...

Web.com / throttling of website function

Jo
Dec 19, 2016

I have been uploading and carefully deleting unused data files so as to note clutter and consume storage space on free website. having done that your site does not record the deleted files that not longer exist but rather show total data uploaded. Now im stuck in a project...only using 15mb...

Web.com / web hosting email entered with typo 1 letter

Ca
Dec 19, 2016

It all began with my trial web hosting with WEB.COM seeing as it was $5.90 a month I figured it would be good to look around and see if it was what I was looking for my small business. I am of IT background 30+ yrs an applications programmer at that. When I signed up with WEB.COM I entered...

Web.com / web hosting - no way to cancel account

Sm
Dec 03, 2016

I have been ALL OVER my Web.com account trying to cancel my subscription - there is literally no way to do it. I called customer support, they can't help me today because I have to call on a Monday through Friday only (and then they aren't available/put you on permahold. I had to call my...

Web.com / i'm complaining about web.com regarding hosting and website

Ma
Nov 17, 2016

I was deceived and taken advantaged of by Web.com they lied to me. They took money from my account before I was able to see any work from them. I wants money back. I received my welcome call in September and web.com charged me direct debt in 15 of August but From September I did not work on...

Web.com / web.com

De
Jun 24, 2016

First off if they advertise on regular tv and most people don't read the small fine print then I think you should take a look at the company. The hosting company I use is a company who started in Canada. I won't name the hosting company I have because some companies have a decent image and...

Web.com / monthly internet service

Mc
May 23, 2016

When I signed up for a new domain, the contract of $32.95 that I apparently agreed to was totally hidden under a little question mark with a pop up menue that could hardly be seen and the contract they emailed me at the time of the first billing had no mention of a monthly charge of...

Web.com / web.com-ignite

Cl
May 05, 2016

When I renewed my domain with network solutions on 4/22/16, I was sold a free special of ignite for 99.95 thru sister company-web.com. I called the same day and cancelled it. I was charged for it and they would not issue credit.I have contacted both network solutions and web.com several...

Web.com / unauthorized charges

Li
Apr 18, 2016

This site is terrible, they stole my money and now they say that they are innocent! Liars! When I found Web I decided to give it a chance so I provided my credit card details and subscribed. Their service was nice and I was very impressed. But later I decided that I don't need Web anymore...

Web.com / incredibly annoying

Re
Feb 11, 2016

I expressed online interest in setting up a website. Immediately, I realized the service was not for me. They emailed me incessantly. I responded to their assault with all the normal procedures- unsubscribe, email back, and eventually contacted them directly. They responded by phoning me...

Web.com / they didn't cancel my account when I requested

Kw
Jan 03, 2016

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few month...

Web.com / it's a scam

Re
Dec 14, 2015

they advertise hosting for $0.50 a month but after 1 month they started charging you $14.95. To cancel your account you need to call them, and they make you wait hours and hours They are crooks, I hope the police close them down. Please see the following below...

Web.com / they have caused damages

Dec 01, 2015

On or about October of 2014 I ordered a new web site from Web.com, at www.snakebyteproductions.com . Approximately 1 year later, around October 2015, about 6 to 8 weeks ago, I contacted Web.com to "update and modify my website, and add an ecommerce platform" They recommended that I...

Web.com / billing and service

Ns
Oct 25, 2015

I received a free trial of this over 2 years ago - I chose not to purchase the service but have been unable to get it cancelled since. I have been billed for 2 years and there is no way to cancel without cancelling my credit card or paying my bank to block them. When I have called, they...

Web.com / dishonest, underhanded and unreliable

Ph
Sep 28, 2015

This company is very dishonest, underhanded and unreliable. Their pricing was extremely deceptive so when I figured out what the cost really was I tried canceling my hosting. I first tried calling them to fill an complain form by log in to my account. Nothing happened since. I then tried...

Web.com / non-existent service i'm being charged for

Te
Sep 02, 2015

About a year ago, I was thinking about building a web site. I went on web.com, paid a couple of dollars to access the site or whatever, then decided to go with another web build company. Web.com have been charging me around £18 for doing...absolutely nothing. These people are crooks, there...

Web.com / shabby service, unprofessional, very slow

Re
Aug 26, 2015

I employed web.com to make a professional site for me; If you dislike the web page and want to change it the "modifications team" take 5-7 days (supposedly) to make those changes. If you have one little request for a change it takes another week. I think it takes longer than that but...

Web.com / fraud company

Re
Aug 20, 2015

They are awful, unprofessional, rude, evasive, a whole bunch of lairs who promise a lot but fail to deliver. They won't forget to charge your credit card though. They would intentionally do everything to put you out of their "grace" period range to use it as a reason to deny you your refund. Do not ever deal with them. Ever. Ever. Ever.

Web.Com web site creations / Fraudlent operation, dishonesty by Web.Com

He
Aug 03, 2015

This company takes your money, afterwards they lie to you, and provides no usful services, what so ever. Upon your final departure from them, they take down your web site, which you paid them to provide. They take your money, however after promising to support your website, they do not do...

Web.Com usa / Their companys bad defective dishonest service

He
Aug 03, 2015

Web.Com promised us the moon, but we only, received the shaft. They took our money, and claimed they were supporting, our Facebook Pages, however, I was the only one, whom ever spent, any money, supporting this site. They also promised us, first page on Google, however, this never happened, a...

Web.com / utter failure!

Ae
Aug 02, 2015

Web.com is a failure for my business and parasite to my account. I signed up in January and checked "Perfect Privacy", got side tracked, and never took my site live. Last weekend, a shakedown artist contacted my personal email threatening to create a porn site with a similar domain (.com...

Web.com / you sign up, then they use your info to harass you!!!

Kb
Jun 26, 2015

I received an email offering me some kind of special that included a free domain name. I signed up and within hours, I started receiving emails from everyone and his brother. I mean 15-20 a day. They even texted and called me. I was shocked that a company would so blatantly, unabashedly...

Web.com / outright fraud

Go
Jun 11, 2015

I am a senior citizen in my 70's, so I'm kind of dependent on my wife, who works most ever waking moment 7 days a week. She had more serious priorities and at the same time shielded me from all finances. So, on Saturday I answered the phone call from Web.com who told me they were...

Web.com / web.com refuse to cancel if you do not

Su
Jun 08, 2015

my response to them via mail Good Day It appear as if you deliberately continue with your “scam” by forcing a person to phone, which informed you that it incur further cost. YOU ARE MOST WELCOME TO PHONE ME! Why did you not use the same tactic in the beginning, I was never...

Web.com / cancellation

Ra
Jun 03, 2015

Web.comI'm trying to cancel my subscription with web.com, but their website is not allowing it, there's no cancellation button, it's indicated that I need to contact one of their support, I already did, I ask them to cancel my subscription and I got no response. This is totally ridiculous!! This webhosting company is a total scam!

Web.com / ongoing unauthorized charges to credit card

Su
Apr 28, 2015

Do not fall into their trap! Web.com has made ongoing unauthorized charges to my credit card. Do not fall for their listed prices on their site; the hidden information is in their "services agreement" about how much they are really going to charge you, which for me has been: January 2015: $3. 58...

Web.com / irregular charges on debit card, refusal to give receipt, difficulty canceling and transferring domain

Ca
Mar 03, 2015

I got this website domain + builder + seo services in october 2014. Never got one single customer support email answered (Tried over 15 times in different times). I was getting irregular monthly charges in my debit card from this company, but no matter how hard I tried to ask for receipts or an...

Web.com / billing

An
Jan 29, 2015

I want to warn consumers of this site. Web.com .They misrepresent their web creation site in regards to cost. I was told that the base fee for my web page, which I created myself was only $3.00. They have been charging my credit card $27.00 for the past 5 months. I was told that I cannot...

Web.com / scam pricing

We
Jan 23, 2015

Don't use web.com! They are just a scam company. All they do is try to take your money by scam pricing on their ad and listing. Don't trust they say cheap monthly charge. They are surely increasing it after a month. I signed up for $5 web hosting and a month later, I got $40 bill. Their web builder is very hard to use.

Web.com / charges for website and marketing services never used

Ki
Dec 29, 2014

In April of 2013 I was contacted by a sales associate at Web.com asking me if I wanted to add a website to my domain that I had sitting empty. He said it was risk free and that if I didn't like it I wouldn't have to use it. So, I agreed to try their web template and explained...

Web.com / continue charging after cancellation

Kr
Dec 25, 2014

When I created my website with Web.com in August 2014 the monthly charges as per their website was CAD $2.95. Then in November I realised that they were charging me $22.95 per month and when I enquired it with Web.com support centre, I was told that only for the first month they rate wa...

Web.com / crooks!!!

Ap
Oct 14, 2014

Flat out stole my company website domain name and are putting it up for auction!!! THIEVES!!! I signed up for hosting only and found out 8 months into it they had charged me $29.00 per month for a service that was suppose to be $6.00 a month. I demanded a refund for the over payment and...