So i've had over 15 different website hosted with web.com and ever since they bought interland.com there service has gone down hill... I wanted to cancel a web hosting plan that was no longer a client. Since it was 5 days past the renewal date they wont let me cancel and want to charge me a "termination fee" . What is with this.. .All I get from support is canned answers and I have to "talk" to billing.. I ve email several people in Tech support and it seems no one cares... WEB.COM support is terrible... they dont care about existing clients and seem not to care about retaining business. Stay away!
Anyone who has any dealing with Web.com probably will end up with an extreme case of Buyers Remorse. Here is a summary of my situation:
1. Signed up for a domain name and hosting package, but decided to cancel because the tech support really didn't know how to solve very many of my problems using their templates.
2. Canceled in August but my credit card was charged in September.
3. Requested on September 19 to get an authorization code to transfer my domain name, but as of today (September 24) it has not been given, and I cannot get anything but doubletalk after numerous calls. I have tried to speak to someone in authority, but I can only speak to call center minions half way around the world.
4. I have decided to start fresh with another company and select an new domain name.
So I have had a website with Web.com for over 5 years now. Sales and support were friendly and they helped me...