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1.9 26 Reviews

iPower Complaints Summary

6 Resolved
20 Unresolved
Our verdict: When using services from iPower with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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iPower reviews & complaints 26

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10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

iPower Being charged when I no longer have an account.

I have been charged 750.00 on my visa which has not been authorized because I no longer have an account with ipower. I attempted to call but am ony able to chat online. I attempted this, but it redirected me to a site which required signing up for a service in order to deal with the issue. This is unacceptable.

My business was the Kimberley Hearing Centre. I sold that well over a year ago.

Desired outcome: Being able to speak to someone directly and have this reimbursed on my visa.

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5:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

iPower Email

In May 6, I purchased the domain name bsm396.com and subscribed to Business Starter in May 13. Unfortunanately, so far I cannot enjoy this subscription. I even cannot create accounts for my staff. The email account does not work, each time I try to log in there is an error message regarding my credentials. It's benn 3 months now and this situation is no more acceptable. I need it to be solved ASAP and I demand repair for the lost 3 months.

My gmail email address is [protected]@gmail.com and my Ipower email is [protected]@bsm396.com.

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10:05 am EDT
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iPower Domain transfer

Because of horrible customer service and shoddy website, I am trying to transfer my domains to another host. I have been at for well over 15 hours trying to get my EPP codes emailed to me. They are stalling even after numerous live chat sessions.

I have had multiple chat sessions with them. I am specifically trying to transfer 7 domain names.

They keep stalling for some reason.

Desired outcome: I would like my EPP codes for my domains sent to me. They are my domains, I paid for them and I want them at new hosting.

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Update by Doug Emerson
Aug 07, 2023 10:53 am EDT

I have been trying for around 15 hours to transfer my domains to a new host.

Customer service is the main reason for moving, as evidenced in trying to move domains.

I am trying to specifically move 7 domains to a new host.

They keep giving me the runaround and after multiple "Live Chat" they are still saying they don't understand what happened that they emailed me.

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Is iPower legit?

Our verdict: Complaints Board's thorough examination reveals iPower as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, iPower stands out for its commitment to quality and security. Clients considering iPower should delve into its customer service record to gauge compatibility with their expectations.

iPower earns 94% level of Trustworthiness

Perfect Trust Endorsement: iPower achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for iPower. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for ipower.com can be seen as a positive aspect for iPower as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of iPower's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ipower.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows iPower website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for iPower have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up iPower and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with iPower's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • iPower protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
C
3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

iPower Ipower computer product.

Do not buy any computers from this company I repeat do not buy they will mess you up? Placed an order for a computer and I paid for it with a credit card and then they put my computer on hold and say I need to repay. Needless to say half a dozen times talking to them and my credit card company that transaction is already been taken care of it's done deal it's processed but they said no we refused it. They said my payment wasn't good enough because they didn't trust me and they thought I was a thief and that I can't make a payment with a credit card unless it goes through PayPal. Very irritating. So now my credit card is on hold for 48 hours because they don't have anything that shows that it was refused. So $2500 in lingo. This is what they deed, I didn't do it they caused it before I started I read down and it says call your credit card company and let him know you're gonna have a transaction and I did. When I read that I immediately called my credit card company to let them know that there will be a $2500 transaction coming across and they said OK we'll put a note on it? I've always bought online but not anymore I go local go loco I'm telling you you'll get a better deal. If something goes wrong you won't have to send it back in you'll have somebody local to take it too? Buy local.

Desired outcome: Just to warn people that it's not a pleasant transaction with these people. They're not the only ones I'm doing another one on a computer I tried to buy was almost the same thing but a little different.

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4:13 am EDT

iPower Transfer of domain

They did NOT transfer the domain and after 2 months they decided to cancel the domain and re-establish it in order to connect it to the server. I was NOT supposed to be charged anything! WELL - 6 phone calls and 6 offshore people who have ZERO idea WTF they are talking about later - I finally just paid the 8.99 so I didn't lose my site! They are USELESS! I will be looking into transferring ALL my 8 websites to a different provider. Any recommendations are appreciated. I have been a customer for 10 years + and this is how you get treated - unacceptable! This is why people can't stand offshore workers - they don;t get the issue resolved due to the language barrier.

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10:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

iPower Renew fee

I am the client of ipowerweb many years. My domain and hosting service were renewed every year. Last year, it gave me the renew hosting service fee was US$117 (sorry I forgot the actual fee). However, it was more expensive than the regular fee of my plan. I asked it by the online chat and it told me that the reason was the increasing of service. When I told them that my renewed fee was more expensive than the fee that it mentioned on its website, it reduced the fee (US$30) for me finally.
This year, my hosting service appeared the same situation . It mentioned the fee that was more expensive than its website again. Certainly, I will not be cheated again because I don't like to use the cheating provider. I will move to another provider at least I need not to care the invoice every year.
If you are using ipowerweb, I suggest you check your invoice carefully during renew.

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Valerie
Valerie
, US
Feb 18, 2008 6:07 am EST

This company is a web hosting company. But they are a rip off. The servers go down frequently, then when you call you are put on hold for over an hour, and sometimes they just hang up on you. Email accounts do not work either. Also, they do not reply to contact!

ComplaintsBoard
R
3:33 pm EST

iPower Can't get my Refund!!

I've been trying to get a refund of $176.23 from IPower.Com since June 14, 2007 for charging me for renewal of domain names that I did not want and did not request. Recently they put another $95.40 charge on my c.card for domain hosting of [my domain] that I had cancelled in June and that they "confirmed" at that time that I had cancelled! That domain name no longer exists on the web (or as my property) and hasn't since June 07 - so why would I pay $95.40 for web hosting it? I've written them a dozen or more emails so far and all I get is double talk and nonsense from them.

I sincerely believe they're just trying to Screw Me out of my money! They're obviously incredibly incompetent at IPower so I'm wondering if this has happened to anyone else?

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5:30 am EDT

iPower Stay away

Several months ago I had someone work on my website.. the set up an account at ipower to host. 1st mistake..i didnt get a copy of the website file from this ### John Zakahria.. Turns out he was an illegal citizen of the US. So, Ipower is hosting the site.. its running.. until a month agao when John Z was deported from the US. So, there goes my site..ipower suspends my site.. for non-payment (from john)..And they wont release it over to me .. I am the domain holder.. but not the acct holder listed with ipower.. F***King ###s! STAY AWAY FROM IPOWER THEY SUCK!

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bad business.com
Downey, US
Aug 11, 2014 2:07 am EDT

DO NOT USE "ELANCE" SERVICE OR "VISTA WEB" SERVICE AS THEY WILL SCREW YOU AND TAKE YOUR MONEY THEN WALK AWAY! THEY KEEP CLAIMING THEY WILL LOOK INTO VISTA WEB TAKING OUR MONEY AND RUNNING YET NO RETURNED EMAILS CLLS OR ANYTHING AS PROMISSED! DO NOT TRUST THEM!

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bad business.com
Downey, US
Aug 11, 2014 2:04 am EDT

IPOWER.COM - THEY SUCK THE WORSTE CUSTOMER SERVICE IVE EVER SEEN! THEY SCREW YOU OVER AND OVER AGAIN, THEY DO NOT BACK UP AS THEY CLAIM OR PROMISS. THEY ALSO CLAIM CUSTOMER CARE CENTER CARES! THEY DONT... PLEASE DONT SCREW YOUR BUSINESS UP BY USING THEIR WEBSITE OR EMAIL SERVICE... MY EMAILS WERE DOWN MORE THAN UP.. EVEN WHEN THEY ADMITTED ON SCREWING UP AND LOST A WEEK OF MY EMAILS DIDNT CARE TOO BAD SORRY...

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bad business.com
Downey, US
Aug 11, 2014 1:57 am EDT

SAME COMPLAINTS I HAVE THEY JUST SCREW WITH YOU AND PROMISS EVERYTHING DELIVER NOTHING! DO NOT USE THEM GET OUT WHILE YOU CAN!

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hate ipower
Shasta, US
Feb 01, 2012 8:38 am EST

Ipower should be shut down!

ComplaintsBoard
D
6:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

iPower hosting

I've used iPower for nearly 8 years hosting my private domain which I use primarily as mail for myself and family. My last renewal for two years cost $166.80 on January 25, 2008. I received a notification that my account was past due on Jan 19, with a past due amount of $190.80.

Two things immediately stuck out -- first, my account should only be 'past due' on January 26. Second, I was expecting to only pay $166.80 -- not 190.80. I called iPower to find out what was going on, and they informed me that they were raising their rates on existing customers. New customers got the cheaper rate, but existing customers got the shaft. They never could explain how the figured my account was "past due", and the three different people I spoke to all seem to have problems calculating dates.

The only reason I found out about the $24 increase was because the credit card they had on file had expired and they couldn't run it through, otherwise I would have been charged the full amount.

I decided to move my hosting to a highly rated company called "iPage", who only charges $3.50 per month, but it turns out that "iPage" is a "sister" company of "iPower".

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LT mrmartin
Columbia, US
Mar 23, 2010 9:24 am EDT

I had the same problems with ipower. I just reported ipower to Missouri Attorney General Office. You should take the time to report their activity to your state ag. I moved Wisconsin Web Hosting and now have 5 domains with them. NO issues and it's nice to have good support who speak english.

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2:10 pm EDT
Resolved
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iPower Lost my website

I called iPower sales to upgrade my webhosting. When they upgraded my contract to "Premier Plus" I lost the ability to maintain my website wtih their tool WebCreator (CM4all). After 2 hours on the phone with iPower tech support, I was told there was nothing they could do other than spend several 100 hours to rebuild my website. They had no backups or any way to restore the files. Here was the actual tech support reply -
Support ticket # 6182235 - Unfortunately, we are sorry to say that, there is no way to get the original CM4all editable content back. The CM4all record has been deleted somehow from the backend and hence it is not possible to restore the Web site in the CM4alll interface.

You need to re-create the Web site via the CM4all interface using the existing CM4all limited available on the account and rebuild using the existing content on the site at http://bsoulier.ipower.com/1801.html. As suggested previously, you should get a local backup of the Web site before beginning this process.

How's that for customer service?

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Denis Ivanov
Cupertino, US
Jan 29, 2011 5:33 am EST

An awful customer service which lead to profit loss of my company!
All the times I had technical issues related to their hosting services I wasn't able to receive a competent help! Never! They are absolutely incompetent!
I needed to import database because of the stupid limits they have, and they weren't even able to accomplish that! My web site was down for 2 days, and my company was loosing profit in hundreds of dollars.
When you contact Tech support with the real issue, the create ticket with 24-48 hours waiting time and somewhere these time you get absolutely ridiculous answer which lead you nowhere! I have never received any professional assistance from them.
They deleted my database which caused my website to go offline and I lost profit!
Servers are slow, email always not working, customer service is very bad. I'm planning to file a law sue on them!

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Allan22
Dallas, US
Jan 28, 2011 1:24 pm EST

it appears the gps coordinates of your mobile are; 2311243 / 1

(SMACK)

ComplaintsBoard
K
5:49 pm EDT
Resolved
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iPower refusal to enable domain transfer

On April 18, 2009 I cancelled webhosting, domain and domain privacy with Ipower. The privacy on my domain had expired the first week of April while I was on vacation. Ipower suspended my website. I asked them to unlock my domain, unlock my domain privacy and enable my domain to be transferred so I could transfer my site to another provider. On at least 4 occasions that have said my domain was enabled to be transferred giving me my transfer code.

I purchased a domain transfer elsewhere and provided them with my transfer code, that my domain and domain privacy were unlocked enabling the transfer. My new domain host has advised me on several occasions that the original provider has my domain locked and it can't be transferred.

Last night I wrote Ipower to enable the transfer. I received an email this morning to contact my registrar:

Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net

I checked with the http://domainhelp.opensrs.net site that sent an email that my domain is still registered with Ipower. I called Ipower and asked to speak to a supervisor. I was advised I should receive a call in 30 mins. 3 hours later I called to have a tech rep say that no supervisor was available.

I made a complaint with the appropriate registration authority ICANN/InterNIC and the Phoenix, Arizona BBB.

I need IPower to release my domain so I can register with another provider.

Kathleen

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from former ipower member
Bronx, US
Mar 19, 2011 4:40 am EDT

If You are serious about your domain - don't go to ipower.com

They will not realise your EPP to transfer away
you will end up paying domain registration fee and FORCE DOMAIN PRIVACY FEE (SCAM) Price: 12.95 + $8.99 = do the mat
I have 80 domain to move away - you can only get EPP when freshly renew your domain because you must wait 60 days to transfer

Ipower = Worse for Domain Registration
Try Domaincentral.com
Best for webmaster control over client and you get 40 days after expiration - vs ipower.com 25 days

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Mahatma
Plainview, US
Aug 20, 2009 5:37 pm EDT

I am having the exact same problem. I got in touch with them through vdeck with help inquiries asking for my codes etc way before my domain expired. So I have none of the mail I sent. Now I am getting a run around from tech support. I told them early on I would not be renewing with them after the failed move to a new interface for users and the Hell they put us through in the sale of the company. Never offered a dime off in the absolute WORST service imaginable. I hated checking on it if it had been more than three days. Something huge had always happened it seemed and I had to stay on the phone for another hour.

Jay

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Owhyee
Salem, US
Jul 23, 2009 5:35 pm EDT

Wow! Don't go to 1 and 1 Internet, Inc, either, or you could get a similar result.

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Linda Dark Horse
Culver City, US
Jun 15, 2009 6:03 pm EDT

OMFG! iPower is the WORST and now I'm worried we won't be able to transfer away from them at the end of the year!

Please, can annyone tell us how to get away from these idiots who constantly crash our site and hold up our email?

We just launched our eBook this weekend and now our entire site is GONE!

Please help! linda@lindadarkhorse.com or neil@lindadarkhorse.com

ComplaintsBoard
A
10:59 am EDT

iPower IPOWER just scams people

I wish I had read these blogs before losing so much money to IPOWER. I paid over $1000 for services and domain and what did I get in return? NOTHING. For over a year and a half, I have been transferred to like 20 different people. I have even spoken to managers who promised to reimburse me for services that were never provided. I have been ignored and ignored. There is nobody to speak to that can acutally do anything? I have been searching for an executive contact information to speak to but I cannot find anyone who will listen. They just don't care. Recently, they kept charging my card for something (I have no idea) without asking my persmission. Because I called my CC company and said I never authorized this charge, IPOWER cancelled my domain. Can you belive that? I had pre-paid for 3 years and they were trying to charge me for something without my permission and b/c they couldn't get their money, they cancelled my domain! Does anyone know who I can call and inform of this atrociousness?
My goodness. They shouldn't be allowed to sell anything.

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hate ipower
Shasta, US
Feb 01, 2012 8:39 am EST

Similar issues to you. Ipower should be banned from doing any business.

ComplaintsBoard
J
10:42 pm EDT

iPower Poor Service - billing errors

WE ARE HAVING MANY SERIOUS TECH PROBLEMS WITH THE IPOWER WEBHOSTING SERVICES. TOO MANY ERRORS WITH:
1. SYSTEM DOES NOT STORE SELECTED PASSWORD, AS A RESULT I AM FORCED BY YOUR SERVER TO CHANGE PASSWORD EACH TIME I LOG ON. DDMC - PLEASE CORRECT THIS PROBLEM.
I AM HAVING A HELL TIME WITH IPOWERS:

- UPLODED AND WELL DESIGNED HTML FILES ARE BEING CHANGED BY IPOWER SERVER: FORMATTING, FONT SIZE, IMAGES LOCATION ARE CHANGED AS SOON AS FILES REACH YOUR SERVER;

TO FIX THOSE PROBLEMS USING IPOWER FILE MANAGER TOOLS IS A MISSION IMPOSSIBLE. iPower provided HTML FILE EDDITING TOOL DOES NOT WORK.

I HAVE SELECTED 24 MONTHS, $3.48/M, PRO ACCOUNT, WITH FREE OF CHARGE DOMAIN REGISTRATION, WHY YOU BILL ME FOR DOMAIN REGISTRATION AND FOR 12 MONTHS ONLY ? THIS IS CHEATING BY IPOWERS.COM.

SOME SERVICES DO NOT WORK IN IPOWERS.COM - MANY ERRORS, SCRIPTING AND BILLING CONFLICTS, ERRORS AND CHEATING ...

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7:33 pm EDT

iPower Domain expiration & loss of domain

I had been an iPowerWeb customer since 2001, recommending the company to friends, family and clients prior to my trouble with them a year ago. I originally signed up for a hosting account, to be used for hosting my website. I run a web design business and depend on income and leads generated from my website. Over the years, I had built up a following of visitors who bookmarked me for my portfolio as well as clever use of javascript and AJAX on my agency's website.

Last year, I decided to switch hosting providers to Eleven2.com as they offered a cheaper service and much better customer service. I took all the necessary steps to transfer my domains to the new registrar and hosting servers at Evelen2, which went without a hitch except that the confirmation email from iPowerWeb, for me to authorize the transfer, never arrived and they subsequently took my domain down. After some rooting around online, I was able to request that the email be resent. Again, it did not arrive.

My default email on the account was my personal email address - however iPowerWeb, I found out, had been sending them to an address I no longer had access to since I moved to a broadband ISP two years ago. Why they had kept my old email on file after I had changed it in my administration Control Panel, I have no idea. Keep in mind, I received all other correspondence from the company (including sales pitches) at my current email address.

After three time of having the authorization to transfer my domain fail, the domain went down for good. I tried calling the company but had to give up after waiting hold for hours. I hung up simply because I had other business items to attend to and literally could not stay on the line waiting for them to answer.

I tried to Instant message their customer service. Their chat window opened fine and an at-first friendly representative came on. I inquired about my domain, which was down by this point. She told me that the domain had gone into a 'grace period' since the renewal date had come and gone and wasn't renewed on time. She said it would cost me $200 to have the grace period status unlocked, and then I could renew the domain with them only. After asking why a renewal notice was not sent to me, she said it was sent out - but after checking the email address on file it turns out that it was sent to my outdated email address (again, my current email, the one I entered in the account administration form, was receiving sales pitches requesting I upgrade my account, buy more domains etc; iPowerWeb sent them to the correct address). I requested the representative send the renewal notice to my new email, the one they should have as the default contact on my account, and she says she cannot do that since the account is in a grace period lockdown. I explain that it was a mistake on their end not having updated my email address when I had followed the appropriate procedure to have it changed, and again asked her to resend the renewal notice email to me current address. She again denied me, saying that I must first pay them $200 to remove the lockdown, and then the renewal price, before she can update my account and correct the contact email (which should have been done before since I had filled out the necessary forms, and believed to be working since after I filled them out I began receiving sales letters from them).

During the haggling around with iPowerWeb, the grace period lapsed and the company immediately sold it to a third party that once I contacted them directly, requested I pay them $650 to have it transferred back. A Domain that I had owned in the first place, depended on for business and had won design and scripting awards and recognition, due to utter failure and dishonesty on the part of iPowerWeb, has been sold to another party who now uses it for cheap, SEO-driven sales.

I spread the word everywhere I possibly can not to use iPowerWeb under any circumstance.

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Al
,
Jun 03, 2016 8:02 am EDT

I had been with www.Ipower.com and www.Ipowerweb.com from Oct 2004 to Oct 2006. During the first 10 months I didn't have any contact with them because I didn't have any issues. Then in Aug 2005 an associate of mine from another business wanted to set up a new website and I recommended Ipower to her and another associate. That is when the problems started. From August 2005 until Oct 2006 I had over 100 email messages with Ipower. First they were down repeatedly during the day. Since I am a photographer I needed to make sure my clients could get to my site when they were looking. Once after they had been down for over 6 hours they gave me credit for 2 months. Then they came back and tried to bill me for the additional time.

Being a photographer I was happy with the amount of space (10 gigs on one account and 15 gigs on another account) I was getting for the dollar. I had read through their "Terms and Conditions" and didn't see anything that would draw attention. So I thought it would be a good deal.

All of the sudden my world came crashing down just like my websites. I had 600 megs on my website and a message telling me I had "exceeded the soft file quota". I didn't understand since I had 9.4 gigs of available space left on the account. I contacted Ipower tech support and after waiting on hold for 45 minutes, I was told I would have to delete files. It seems Ipower had decided to create a "File limit" of Fifty Thousand (50,000) files. They had decided they could no longer allow people to access all of the space they were selling the individuals. So they created the "soft file limit". Nothing I did would change their minds. I contacted their sales department acting like a new buyer several times and even taped the conversations. Each time their sales department would tell me "There is no file limit" on our servers. Then I would contact the tech support and they would tell me there was a file limit.

Finally I had to get my site back up so I bought one of the "VPS" accounts for $50.00 a month. I was told with a VPS I would have ten (10) sites and could have One Hundred Fifty Thousand (150,000) files in each of the ten sites. Then in an email from the tech support I was told there was a limit of Two Hundred Thousand (200,000) on the VPS. Later in the same email thread I was told there was "NO FILE LIMIT" on a VPS account. Then I was told there was actually a Two Hundred Thousand (200,000) limit but that it was a limit that could be reset anytime.

It took Ipower over two weeks to send me a RECEIPT for the VPS account. I requested it on the 8th of August 2006 and on the 15th of August they sent me a bill. I then wrote back and asked where the receipt was. The receipt was finally provided to me on 28 August 2006.

I finally left Ipower on the 2nd of October 2006. They still owe me a $496.00 refund. Yesterday afternoon my credit card company with whom I had contested the final billing on from Ipower contacted me. The credit card company wanted to know if I had heard anything about the refund Ipower had promised I would receive within 5 days of my account being cancelled. I contacted Ipower while the credit card company was on a 3 way call and Ipower stated they had not processed the paperwork for the refund because someone had over looked the refund. My credit card company told me they would give Ipower until this upcoming Tuesday to refund the money. If it isn't refunded by then, the credit card company will go ahead with the charge back against Ipower.

Today, 20 Oct 2006 I got a reply from Ipower tech support regarding an issue I last emailed on the 28th of September 2006. Needless to say I was quite rude to the tech support person who contacted me. I told him I had terminated the service with Ipower on the 2nd of October 2006. I stated :This email just confirms I made the correct decision when I decided to dump your lousy company because of your crappy service. I would suggest that in the future you might want to respond in a more timely manner to a customer's request for help. Oh, by the way, your email response indicates a lack of compassion, a lack of understanding, a lack of concern and distain for your customers. I would never hire someone who treats customers in the manner in which you have responded to my request for assistance."

I wonder if Ipower will get the message?

Below is a copy of the email thread showing the problems I have been discussing.

The bottom line is I would never recommend Ipower or Ipowerweb to anyone. The company fails to disclose information and provides false information in most cases.

Sincerely,
Al

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Helen Netherfield
, BE
Nov 10, 2009 11:39 pm EST

This is probably worse service on this planet. After 3 year hosting, they cut off our dedicated server off without warning, because of the card expiration date. Even after we paid the amount in question, they never put our server back online. We called, wrote their support to at least back up our data, never haired back, they put you on hold for hours, after we get through, a lot of promises, but no actions... We finally gave up and had to go with other provider.

Even this is not all... after not hearing from them for 2 years our card gets hit by company called IHsystem with an amount of $1548 ... and out of the blue they start taking $16 off our card. They claim we have a dedicated server with them, because we never canceled it with the Ipowerweb. We demanded our money back, but no answer.

We are going to file a dispute now with our credit card company. We hope we do not have to spend energy and money to take legal actions, but we will if we have to.

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HAL
,
Jun 03, 2016 8:02 am EDT

iPowerWeb is not to be trusted! I signed up for a 5yr contract with iPowerWeb. For the most part, every time I had a problem with my service, I had to wait at least 30 mins or more for tech support or customer service. Most of the time, my issues were resolved. “After speaking to at least two technicians!” I figured, “Oh well, you get what you pay for…”

Two months ago I decided to end my contract with iPowerWeb. After 3 days of going back and forth with their tech support about an issue that they could not replicate, they told me it was my problem, not theirs! And I had to accept my fate. With that said, I knew it was time to go.

Two months went by, and when I contacted them they informed me that even though my contract was close to ending, it would cost me $50 to say goodbye! Being that it was still before the end of my contract. Go figure, I had to pay for their lack of technical support.

Little do iPowerWeb know, I have 37 clients that I have signed up for hosting services with them, each with 5yr contracts! And now that I know how iPowerWeb works, for the sake of my reputation, and the well being of my clients, I’ve contacted each of them and gave them a $50 credit towards their maintenance fees to cover for their cancellation fee, and advised them to cancel any contract they have with iPowerWeb, ASAP! Yes, I know it’s costing me $1,850.00, but I don’t want my clients to be another set of victims to iPowerWeb. To me, it’s worth every penny doing.

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Barbara
,
Jun 03, 2016 8:02 am EDT

My website has been down for over 72 hours. I can't get a reasonable answer from Ipowerweb why my site is offline. Further, I can't get an answer from Ipowerweb when my website will be up and running. This is totally unacceptable. I'm an artist and reply on my website for business transactions and keeping in touch with my customers. When I'm able, I plan to get rid of Ipowerweb. This has been the worst situation ever. It's especially terrible because Ipowerweb doesn't communicate with their clients. Their customer service get's a D- too!

ComplaintsBoard
T
10:51 pm EDT

iPower Thieves!

I attempted to register four domains with these people. I was asked for my credit card details which I provided, but received a message that my card was rejected. I then registered these domains with other providers using the same card with no problems. When I received my next credit card statement I was not happy to see that iPower had, in fact, charged my card even though the domains had been registered by another company.

My attempts to get a refund were in vain, but that didn't stop them from trying to bill me a year later for the same domains - still hosted elsewhere!

They gave me the run-around about addresses etc, but when all the details had been given to them they then refused to even respond to my emails, and still have not made a refund.

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4:45 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

iPower Awful company!

What happened to this company? I signed up with them a few years back and they were fine. But now email doesn't work and I typically have to wait 90 minutes to talk to a human. I was having problems a few months ago. Thought Id wait until they moved my account onto their new platform. That was a big hassle in itself. Now its moved, and things have gotten worse. They wont tell me exactly when the account was moved, but it may have been yesterday. Thats when my email stopped working. All messages for me vanished into the ether for ~24 hours. No alert, nothing.

The first time I tried to call them today, I got a human within ten minutes. I was lucky. The other approx. six times I have called tech support in the last few months Ive had to wait 90 minutes. Doesn't matter whether its business hours or not. (This in spite of the message on their site saying they've hired more support staff. Sure doesn't seem like it.) I guess I should be grateful: At least the person I finally talked to was not in India. We thought things had been worked out, but no. I called again, tried my best to be cordial, and after about six minutes the guy simply hung up on me while I was in the middle of a sentence.

As I write this, messages sometimes get delivered and sometimes don't. Weird huh? They tried to blame it on sbcglobal, saying that sbc must have put a don't deliver tag on my mail. But the incorrect bounce-back messages say that ipower does not recognize the email account which clearly exists. And, as I said, sometimes a message to exactly the same email address is delivered just fine. Go figure.

Well, I don't want to figure any more. I am going to another hosting company. Ive only used four months of my one-year payment; but oh well. I cant deal with this company any more.

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T
T
tuco
,
Nov 13, 2008 3:44 pm EST

how didi you cancel your acount with them?

R
R
rudy
,
Jun 07, 2008 2:14 pm EDT

I am with ipower too, it seems the whole business is shut down now... i can't get or send email and i cant get the ipower.com site to open up either. does any one have any word on the status of the company or similar experience today?

K
K
ksolway
,
Mar 25, 2008 8:12 pm EDT

IPower is by far the worst webhost I have ever experienced.

Here are the recent uptime stats for my website, as measured by basicstate.com:

[protected].71%
[protected].32%
[protected].02%
[protected].42%
[protected].71%
[protected].53%
[protected].19%
[protected].93%
[protected].12%
[protected].81%
[protected].81%

As soon as I moved to a different webhost the uptime for my website has been 100% (literally) ever since.

And despite these appalling figures I quote above, which have badly damaged my business, when I asked for a refund IPower said that they cannot give me a refund.

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A
12:00 am EST

iPower Scam and fraud!

I am so disgusted --- I have over 10 sites hosted with them and I cannot get any service --their database structure is faulty and word press won't work on it --also have been trying for three days straight to get in touch with them and no answer either their chat or Phone! This is horrible -- I will have to talk each one of my clients into moving their web sites when they were not prepared for this expense!

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S
Serendipity-
Anchorage, US
Aug 25, 2010 1:30 am EDT

We had a terrible time with ipowerweb also. Finally had no choice but to contact our credit card company and file a complaint with them to stop the billing long after we moved our sites. Lucky we had control of the domains via tucows and moving them went smooth.

Avoid IPowerWeb.com at all costs.

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Jacksoni
Quaker, US
May 12, 2009 1:09 pm EDT

I cannot begin to explain how bad Ipower really is.

Sometime in 2008, Ipower switched to a "new platform." They sent me dozens of emails saying how my website was "not compatible" with their new platform, and I had to switch webhosting companies.

Long story short- I bought 2 yrs of hosting and an SSL BEFORE they told me they could not host my website any longer. So, when I reluctantly switched hosts, I wanted a refund. After all, I paid for services they couldn't render.

Not only did they NOT give me a refund, they told me it was because they don't have any records of financials prior to their "new platform!" What a SCAM. Today (6 months later, and I haven't had any affiliation with them since 2008) they just sent me a new bill for $155...

What a mess- I won't pay it- that's for sure, but trying to get anyone competent on the phone is impossible with them. Horrible company- I'm considering reporting to the Better Business Bureau for fraud.

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kjwan
Vancouver, CA
Feb 26, 2009 5:50 pm EST

I ended my hosting with StartLogic over a year ago and last month, I get an email from IPower (whom I've never dealt with) saying my password had to be changed for security reasons. Not knowing why I was receiving this email, I contacted their customer service agent via their online chat (couldn't get a hold of anyone on the phone). That's when it was confirmed that StartLogic and IPower were one and the same. The agent kept telling me I created the IPower account despite the fact I'd never dealt with IPower before. Also, a year after cancelling the hosting I had with StartLogic, somehow, my account and contact information was still active in the IPower system! Apparently, it was switched to a "domain parking plan", even though I didn't request this (I has switched hosts altogether). When I asked the agents what happened (two different agents in two separate chats), they both tried to ignore the question and then told me I created the account with IPower, a company I had never heard of until I got the email from them saying my password was changed!

Man, I'm so glad I switched hosts (to FutureQuest... awesome!). At least StartLogic/IPower wasn't still billing me. I hate that all my information was still in their system a year later!

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Had Enough
,
Aug 06, 2008 12:03 pm EDT

I had major issues with ipower, too much to list here, but just trust me. Major headpain, when I couldn't take it any longer, I left. I went to startlogic. This was even worse! After an entire year of more anguish, I was starting to think all host are bad. But then I found out something... Guess what, ipower and startlogic are owned by the same people. My luck, go figure, talk about dishonesty. Stay away from these two for your dear SANITY.

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Perry
,
Jun 30, 2008 5:39 pm EDT

Have had too many problems with ipower to list. I am looking for their address so I can start billing them for all the trouble they've caused me. once the bill is big enough, I'll sue...

Ipower is horrible! Absolutely HORRIBLE!

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Hate iPower
,
Feb 12, 2008 10:45 pm EST

I have two sites hosted with iPower. They are the most incompetent organization I have ever dealt with. It is just impossible to get in touch with them. Once you do, they have no idea how to fix the problem. They must be a bunch of crooks since they do not even disclose on their web site where they are located. I did an extensive search and finally managed to find the fax number of their CEO. I sent him a fax explaining the situation. He did not do anything about it. It takes a very stupid CEO to make a very incompetent organization. My recommendation: stay away from iPower at any cost.

ComplaintsBoard
Q
12:00 am EST

iPower No customer service!

I bought "WholesalePlus Reseller Program" from iPower. After then I tried to contact their customer support for setting up my folders. But neither any one was available on their given phone number [protected] nor I could find anyone on their so-called "24 hour live technical support".

Then I wanted to cancel the sale, but I could not find any one to talk to. I don't know there is any government or autonomous body to whom we can complain this type of scam.

Can anyone guide me.

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J
Jan Kohelman
, TR
Apr 22, 2014 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I jave also bought hosting plan, all web sites are off and I can not get help from anybody

ComplaintsBoard
I
12:00 am EST

iPower If you want trouble iPower is your friend!

Ipower (formerly Ipowerweb) has the most incredible customer service I ever dealt with. First of all it takes 30 minutes to wait until you are connected (sales dept average time is several seconds) and then you have most of the time a conversation with completely clueless person. A simple task takes forever (two months were not enough to change permission on ftp directory, I canceled contract before it happened).

Their technical and legal department don't respond or do it in 2-3 weeks and when they do the respondent obviously doesn't read what he(she) is responding to(I can't phantom that they are so dumb). But the best came after they deleted my files under pretense that I violated AUP which states along with a long list of reasonable restrictions the following:

- The Services are intended for normal use only.
- Customer shall not use any bandwidth and/or disk usage for materials other than the Customer’s Web site, Customer Content and/or Customer's electronic mail services.

To my inquire what constitute a "normal use" I get a very clear message - it is what Ipower thinks is normal. My pictures stored as a zip file apparently didn't qualify for "web content". It is clear that Ipower oversells disk space (I used less than 20GB of 300GB I was entitled to) and then eliminates those who use slightly more then they wish.

I hope I am done with them forever.

Even though I had to spend some time to clean the mess, I am glad that it happened because as the result I moved to Hostmonster and I am happy I did. Their technical supports responds either immediately or you have a clear indication how many people are in front of you and it never took me more then 3 minutes. Support is very professional. Cpanel has a lot of nice features and my only desire that they have a better mail interface.

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Marcus
,
Jan 23, 2008 6:42 pm EST

I could not agree more about that sorry excuse for a web hosting company ipower. They were a great company 3 years ago, but now you have to wait ungodly amounts of time to talk to someone who is clueless. They experts at loosing your domains names even thought they charge you to renew them. HORRIBLE! I've lost 2 very important URL's due to their incompetence. Avoid this company at all cost. Ipower = Itrouble!

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S
Sheila
,
Jan 10, 2008 11:22 am EST

It must be nice to have great customer service from Ipower, because that doesn't seem to be what I've gotten. In the last two years I seem to have a lot of problems with them.

My website has been down and they'd have to switch something and it would take hours before my website was back up again. My ftp has been down numerous times and when it does come back up it times out over and over again, making it near impossible to transfer files. It's getting old and it's getting ridiculous.

I am more annoyed by the fact that they seemed to have gotten too large. I went with them when they were small and had no problems for years and then all of a sudden all I have are problems.

Try getting on with Live support right now, you will wait for at least an hour before someone comes on. Try calling their support if you are on their old vdeck 1.0. I just did and it says "all our personnel are busy right now, call back later" click. You call this customer service? Because I don't. I don't expect immediate, but dang I don't expect to be hung up on or have to wait an hour for service. And I would think that my longivity of service with them would mean something, like maybe they should have made the transition of older clients first.

I'm so hopping mad right now because I can't even log on to my service, I can't log on to vdeck, I can't get into my ftp and I can't get my website loaded (which is now down) and I can't get anyone to even figure out why without a forever wait.

Honestly, if they have this much traffic for their support team, then they need to take care of the people who host with them and hire more folks to help. This is unbelievable.

And this is coming from someone who used to recommed Ipower to everyone. I doubt I'd recommend them to anyone after the last year and if it wasn't so much trouble to switch, I probably would.

A
A
Andrew T. Reilley III
,
Jan 01, 2008 10:56 am EST

The challenge with the web development industry is there is no association to "disbar" unethical providers. Many of them operate almost anonymously and from many different "virtual offices".

As a seasoned technology executive, bucking the industry SOP of avoiding any overhead, I founded a real, bricks and mortar web services company called United WebWorks, Inc. We have hundreds and hundred of satisfied clients and googling us will not result in 5 complaints on page one as it does for these folks. In fact, you will not find one on any page. We are listed in the yellow pages, in our domain reg information, we are trustworthy and accountable for all we do. It would be my pleasure to serve anyone who wants a very affordable, one of a kind gorgeous, website for their small business. We understand your needs and challenges because we are a small business too.

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H
12:00 am EST

iPower False advertising!

From ipower web hosting I purchase a 3 year web hosting service for $200.00 with tools to build and edit a web site, and paid ipower $1200.00 to optimize it for the search engines and after the first year they move my site to a weaker server now it takes up to 2 minute for the page to open and they did away with my editing tools that they agreed to furnish making my site worthless after paying ipower about $1400.00. Need a web host PLEASE BEWARE I DID NOT!

H. L. Adams.

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A
Andrew T. Reilley III
,
Jan 01, 2008 10:58 am EST

The challenge with the web development industry is there is no association to "disbar" unethical providers. Many of them operate almost anonymously and from many different "virtual offices".

As a seasoned technology executive, bucking the industry SOP of avoiding any overhead, I founded a real, bricks and mortar web services company called United WebWorks, Inc. (unitedwebworks.com) We have hundreds and hundred of satisfied clients and googling us will not result in 5 complaints on page one as it does for these folks. In fact, you will not find one on any page. We are listed in the yellow pages, in our domain reg information, we are trustworthy and accountable for all we do. It would be my pleasure to serve anyone who wants a very affordable, one of a kind gorgeous, website for their small business. We understand your needs and challenges because we are a small business too.

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