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WarranTech
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43 complaints
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2:15 pm
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WarranTech - warranty & call problems

We have a Viking dishwasher which now has been called for service the 3rd time for the same problem, the second call they sent out a different service provider then the first, they couldn't figure it out so I wanted the first company Appliance Masters to fix it and they said ok but we would have to pay them and then submit the bill to Warrantech for reimbursement, now after less than a month the same problem again, if there is any charges I want Appliance Masters to be paid directly by Warrantech and not wait to be reimbursed.
Also this is the 3rd time for same problem, after waiting 17 mi on the phone(I hung up), then today I tried and waited 19 mi(I hung up again) I am getting frustrated with this company, it boarders on fraud.

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10:41 am

WarranTech - 5 year warranty on flat panel tv

We filed a claim with warrantech on our 75" Samsung tv. We will finally receive (we are told) a check for a portion of what we were told on a week to 10 days. This week be almost 6 weeks from the time the claim was made. The customer service is awful. They tell you one thing and say they will call back with updates, but they never call back. We called every 3 days and 2 different agents said we would receive our full purchase price plus tax (like the warranty says). We are having to settle for over $500 less. When I read from the warranty that tax was to be refunded, their agent told me that wasn't the warrsnty - that it was just a brochure. Complaints will be filed with BBB and their underwriting company, AmTrust.

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5:24 am
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WarranTech - maytag 9000 series washing machine - fraudulent behavior

We originally purchased this item from a local appliance store along with purchasing a warranty from Warrentech (repair master). A year later, there was a problem with the power button, Warrentech came to the house for a service call. Warrentech told us that they could not fix the problem. They offered us cash or a 2015 replacement of our unit. We chose to...

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WarranTech - non existent coverage

I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare. First unit failed after 14 months. They sent a tech out in a week. When he arrived, he...

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Y
5:21 am

WarranTech - I haven't received services from them

I tried to get services from Warrantech Consumer Product Services. I called them and heard only fake promises and lies. I tried to reach them within several weeks, but these jerks only avoided me and told some rubbish. I was really disappointed in such attitude and services, and I have no idea why they behaved like this. I wonder if there are other people, who haven’t received the promised services from them.

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1:12 pm
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WarranTech - warranty do not purchase

Warrantech, do not do business with this company. I purchased a 5 year warranty with this for three separate appliances. They approved a dryer repair this Saturday after a technician came to my home to inspect the unit. Parts were ordered, then on Monday I was conacted that they were "dis-approving" the repair based on "excess lint". This is simply NOT...

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1:04 pm
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WarranTech - fraud

DO NOT PURCHASE A WARRANTY from this group. Read the other reviews there are so many out on the web about this group not fulfillin claims or making it so difficult that people give up. They did the same to us, approved a dryer repair of which we had a 5 year warranty, then called and said they were "unapproving" the repair due to "excess lint" which i...

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D
9:45 am

WarranTech - do not purchase a warranty

After two hours on the phone yesterday and countless e-mails, I can only say that Warrantech's customer "service" is awful. There warranty is also not worth the paper it's printed on. Basically, I had a single key that wasn't working on my laptop. I had properly registered my warranty.

Despite these facts, I was required to e-mail three times so that they could "confirm" my warranty|. No one ever got back to me about "confirming" the contract". Instead, I called and called and e-mailed, .

Eventually, I was told that I could send the laptop at my expense so that they could review the problem". Then, if the problem was resolveable and they had the part the key would be replaced|.

This whole process would take a minimum of two weeks and would, again, be at my cost..

When I eventually spoke with a representative I was told this was "company policy;." Great policy - be careful and do not purchase their warranties, which are sold through J&R music.

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W
Jul 07, 2011 2:51 am

I'm writing from Warrantech to report an update to this customer's situation. After the issue was brought to our attention we successfully reached the customer and resolved the issue to the customer's satisfaction.

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F
4:18 pm

WarranTech - very very poor extended warranty provider

Warrentech says they provide fast in home service...My television has been broke over a month. They still havent approved the repair!. They have so many hoops to jump thru that they are a very poor company'. I would not recommend anyone buy an extended warranty on anything that has their name on it/. Very very poor company, . I have a Sony 52 inch television that repairman comes out and has to take my tv to the shop to "reproduce" the defect'. Now it has been gone for two weeks and still not even an estimate for what it would take to fix it/. Very Very Poor Service?. Do Not do business with them it's a total waste of money.

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5:44 pm

WarranTech - waste of money - do not purchase!

I purchased an "in-home" warranty for my 55" Sony and the TV stopped working after four years. There was a flashing light that allowed me to identify the issue. After my first call with Warrantech I was told that they would send me the part and I could install it myself. So much for "in-home" service but that was actually the best part of dealing with them and it would only get worse.

After waiting a week for the part and not receiving anything I made another call to have the package tracked. The next rep told me that the part was not covered and it is covered by a different warranty. J&R Music World did not offer any other alternative warranties that could be purchased. There were no exclusions in their policy so this should not have been declined.

I failed to mention that no one ever called or emailed me to notify that the part would no longer be sent. In my experience, Warrantech reps are either incompetent, liars or both. Of course there is always the possibility that they are told to give any one who calls the runaround.

I wish I researched reviews about RepairMaster / Warrantech before I purchased the TV warranty four years ago. I am highly disappointed that J&R would associate themselves with this kind of company. Needless to say I will NEVER purchase a RepairMaster policy again and will tell everyone to do the same.

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Dec 02, 2013 2:51 am

Agreed they did the same to me...DO NOT PURCHASE FROM THIS GROUP. You will feel as defrauded as we currently do we purchased a 5 year warranty for three appliances. They won't pay for repairs. STAY AWAY. You would be better off paying for the repairs yourself.

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S
1:46 pm

WarranTech - stay away

So i bought a tv from hhgregg back in November no complaints with that but i decided i didn't want the extended warr. that warantech offered.i called them they said i would get a refund sense it was within 30days hear it is over 3 months and still getting the run around.called them back they told me a had to send a letter in saying a wanted to cancel did it.still nothing called back supervisor was supposed to call a week later hear i am on the phone with them again still going through the same.

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I would like to assist you in getting this taken care of. Please feel free to email me at [email protected] .

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M
8:35 pm
Verified customer This complaint was posted by a verified customer. Learn more

WarranTech - kitchenaid oven

Purchased RepairMaster 5 year warranty at the time of purchasing KitchenAid KERS807ss range. Two and a half years later we had some water boil over on the stovetop. It appears to have damaged electronics in the front panel controls (must not have been sealed correctly). RepairMaster and their authorized repair facility say they will fix it. However, after over 4 months our range is still not fixed. Whirlpool(makers of KitchenAid) does not respond to repair facility's request for correct part numbers to repair oven. We have been more than patient not having our range working for over 4 months and RepairMaster insists they will fix it. Talk is cheap! I would not, currently, recommend RepairMaster/KitchenAid or Whirlpool to anyone... We have 15 guests coming for Thanksgiving tomorrow and our range is still not working.

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K
2:53 pm

WarranTech - total run around

I called these guys and it been a month and they haven't done a single thing. There strategy seems to be to just give you the round around in the hopes that you will eventually give up. Do not ever buy an extended warranty from these guys!

I also spoke with one of there supervisors and he assured me he would call be back guess what? It never happened, now an entire month has passed and here I am once again waiting on the phone being told their customer service is busy. Expect to wait a least 15 minutes before you talk to anyone and they expect them to say "well this is the first time i'm hearing about this.." and then proceed to jack you around.

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1:25 pm

WarranTech - no phone call came and no service is anticipated

Picture quality became poor and Warrantech was called on 2/25/08. Teresa advised to contact Mitsubishi. Tried contacting Mitsubishi direct and only found sales infor sites and email sites requesting fees for information. Recalled Warrantech on 2/27/08 and talked to Veronica who gave me a claim number 382870000-TTA and said that DTR Technologies would call me regarding setting up an appointmnet. No call came in from DTR, so on 2/29/08 I called Warrantech again and Yvonne put me on hold for several minutes and then came back and said that she could not get hold of DTR but that she would continue trying and would call me back later in the day when she got hold of them. No phone call came and no service is anticipated yet at this time. The Warrantech extended service plan is set to expire 5/26/08 and resollution of this problem is required immediately.

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6:31 am

WarranTech - my policy plan that I have, was discontinued which they didnt let me know till I called them

My contract with this home warranty company expired on Oct 2nd. I usually get a reminder in the mail or a phone call to renew this contract but this year I got the letter with a date of Oct 14th. When I called the company to place a claim, they told me that my policy was expired and I had to wait for 30days before I could place a claim.

Besides that, my current policy plan that I have was discontinued which they didnt let me know till I called them. I explained to them that this was not good customer service on their part to not to let their customers know about discontinuing a product that they offered their customers in the past.

I was told that their manager Bryan A Myers would contact me but he never did so I called them back again, and got him on the phone and he was totally discourteous and sticking to his policy. He even told me that I could take my business elsewhere. No wonder a company like this has shares at 0.43 I believe that people who kept him in that position should be held accountable for this companys poor performance. some of his staff were more courteous than he was

For him, his policy was more important than retaining a customer, Penny wise pound foolish thats the best saying that befits him! His boss is Evan Rothman who I will be contacting next. I want to see if he would like to get his earnings per share higher than the mere .43 cents!

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4:47 pm
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WarranTech - warranty on tv

We experienced horrible service from Warrantech in trying to get them to replace our 56" DLP TV after the serviceman indicated that the light generator was no longer available and indicated it could not be repaired. We called over and over again to no avail, had been placed on hold for extended periods of time, and received promises that a replacement would...

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10:29 am
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WarranTech - 65& flat screen tv

After trying to get TV fixed for over 60 DAYS, WAS OFFERED A REPLACEMENT WHICH IS NO LONGER AVAILABLE! It is now another 30 DAYs and still have no resolution and can not speak to a supervisor...seems to be a HUGE issue to even get a supervisor on the phone. Asked three times to speak to a supervisor in March on the same call and young man refused to let me and said one would call me, have yet to get that call. Called back today and insisted on speaking to a supervisor whom after sitting on hold forever wrung into VOICEMAIL! What in the world is wrong with this company? 90 Days later NO RESOLUTIOPN and nothing they say is true?

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C
Jul 09, 2010 2:51 am

I STRONGLY AGREE WITH YOU. I AM HAVE THE SAME ISSUE WITH MY TV THAT'S NOT EVEN OVER ONE YR OF THE TWO YR WARRANTY. HAD TO BE ON HOLD FOREVER!

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T
5:41 am
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WarranTech - unprofessional and unaccomodating

After to calling Warrantech about my broken TiVo, they told me to send the unit to another company that would repair it. After a over a week I called Warrantech and they didn't know the status of my TiVo. They told me to call the repair company that as I found out doesn't even repair products, they just test for failure, then Warrantech either sends you a new product or a check/voucher for a new unit. I had to call to find out the status every time. They never contacted me. They originally said it would take 7-12 days for the whole process. It looks like it's going to take more like 28 days not including weekends and 2 holidays. On top of that I was informed that the information on my TiVo hard will not be returned to me. And now I'm trying to retrieve the cable card that was inside my original TiVo. They informed me that they will not reimburse me for the cable card after I was never told to remove the cablecard before sending the unit out. I'm waiting on hold now to talk to a third person. This is unacceptable business. If you have a choice, don't get Warrantech replacement service. Warrantech has terrible service.

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T
Jan 29, 2010 2:51 am

I work at Warrantech and would like to discuss this complaint. Please contact me at [protected], Theresa.

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J
5:37 pm
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WarranTech - obviously scammers

We bought a under-counter refrigerator on-line from the Beverage Factory, with a warranty from Warrantech. The appliance broke down before the 2-year warranty was up. We have spent numerous hours on the phone with the warranty company who has given us the run-around since January (this is June now). We give them the information they want, and then each time add a different little piece of information they need to reimburse us the $481 that we spent fixing this appliance. They are obviously scammers and never want to pay up.

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2:12 pm
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WarranTech - not honoring contract

I bought a 5 year protection plan for my satellite radio. The radio malfunctioned just after the manufacturer's one year warranty expired. I have contacted Repairmaster numerous times over the past 7 weeks. The 8 representatives I've spoken to so far all say the same thing. " We don't have a record of your claim, but we'll process this and it should take ...

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WarranTech contacts

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1800 833 8801 +1 817 785 6601 More phone numbers

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warrantech.com
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