The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Warm Nutmeg Laminate FlooringSample did not reflect Pattern

Purchased Warm Nutmeg wooden laminate flooring from SimpleFloors based upon a sample they provided us with. The actual product when laid had a recurring pattern with four white stripes in it that was not noticeable on the sample we had been provided. The majority of the recurring pattern is a beautiful brown with black markings. The actual product has the four white stripes ( best described as if someone had placed their four fingers on a stained floor and then lifted up your hand revealing four whitish marks). Based upon the cuts and selection of laminate boards from the box, it is possible for the four white stripes to be laid in a pattern where they can become grouped in a noticeable concentration that is very unappealing. Manufacturer and Simple Floors were of no assistance in rectifying this problem. We are stuck with a floor that we do not like and would not have picked if the sample had properly represented the actual pattern from the box. Word of Warning: Do not pick a laminate flooring from a sample. See what the actual flooring looks like in a room setting. Based on their lack of resolution to this problem, I would not recommend that anyone do business with SimpleFloors. Buyer Beware. I tried to post my complaint on their website and of course it has never appeared. I guess they only allow the positive ones to get posted.

Responses

  • Si
    simpleFLOORS May 24, 2013

    Dear Be-a-Chum,
    We are always open to hearing any customer responses, whether they are positive or not and are very sorry to hear that you were not satisfied with our products and services. Please feel free to call Scott Lewanowicz at [protected] to discuss and issues or problems.

    Thank you,
    Melissa Liu - simpleFLOORS Suwanee

    0 Votes

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