The complaint has been investigated and
resolved to the customer's satisfactionResolved Simple Floors — Buyers beware
resolved to the customer's satisfaction
This store's product is AWFUL!
We went with the Steinway Cherry laminate Artisan Flooring because it appeared to be beautiful and durable. How wrong we were! We have used laminate flooring in the past and it was a well-known, slightly more expensive brand. We should have stuck with what we knew and trusted but we wanted to save some money.
Nearly all of our flooring is defective. We purchased 1, 200 square feet of this product. When you install, the sides of the planks chip off showing the green underlayment. The topcoat chips off easily and forget the durability if you drop ANYTHING on it. In addition, it is not glueless. If you do not glue each strip together at the top, they pull apart within 24 hours, leaving wide gaps between planks. We found this out after we installed a roomfull of it and had to go back and re-do it before moving on.
After having these issues, I contacted Simple Floors because the product is supposed to have an AC3 wear rating (meaning heavy residential and light commercial traffic). It should not damage like this. I offered to drive back the defective planks as well as all the unopened boxes. According to their sales department, I have to PAY for one of THEIR inspectors to come verify that it is defective and the cost was $400! You tell me how neutral that inspector would have been.
We are now in the process of pulling up ALL of the flooring we have installed as it is useless and we are out the money we spent. We still have over 30 cartons of unopened flooring that Simple Floors will not accept back.
Bottom line---DO NOT WASTE YOUR MONEY! These people are scam artists with a horrible product.
The complaint has been investigated and resolved to the customer's satisfaction.
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