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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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Newest Walmart reviews & complaints

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4:54 am EDT
Featured review
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Walmart - walmart pre-paid debit cards

I don't understand how they can add money to your card or even give you multipul cards, issue account safe guards, ect. Almost anything besides allow you to E-mail a customer service representitive to answer your concerns. Atleast before a month has elapsed. No instead you have to write a letter and wait over two weeks to get a response. I used a atm and...

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4:54 am EDT
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Walmart worst customer service

I went to wallmart dept. store on friday night 11/30/07 with my nephew to purchase a car dvd player for my son's birthday.I found a polaroid PDM-2727 7" two screen car dvd player with remote control, headset etc., there were alot of electronic stuff included. My husband wrapped it up with a gift wrap to surprise him on the next day.On Saturday we had a party for him, after he cut the cake he then opened his present. That's when my husband found two missing items in the box. He didn't waste his time checking the whole box. He just closed the box and said "we have to return it ASAP"; so I went back to the store on Monday 12/03/07 around 11:30 am to exchange the item. They didn't have any of that brain. So I said to the sales associate at the customer service desk that I would return it and get my money back. She said I need to call another associate from that department to ckeck the item before the return. When the sales associate arrived she checked everything that was in the box. She found that the serial # on the two tv did not match. She said to me "You cannot return it because the items don't match". I said to her I need to speak to a manager because it's only been two days since I bought it. And I explained to her it was a present for my son's birthday, we just opened the box and found two items that are missing and I came here to exchange it with my receipt. She repeated herself "You cannot return it because the items don't match". I said to her it is not problem that the items don't match I need to speak to a manager. She said there are no managers in the store. There is only two assistant managers. I said I don't care. I just need to speak to someone that can help me because I am not getting good customer service. She just walked away. I said to the other sale associate that was there to get me a manager or else I am not leaving the store. They just ignored me and helped the other customers. I said to them that I am not a thief and I will never be. I didn't steal anything. I shouldn't be the one paying for it. I kept saying to them that I needed to see a manager. They kept ignoring me. I decided to call my husband and my sister for help. I told them that if the manager doesn't come out to talk to me. I will call the police to search my car and my house and to investigate this case. One of the sales associate said to me the manager won't talk to you because she already said on the phone that she won't take the item back. I said to her I am a customer. I bought something here with my money. If I am not satisfy with the stuff that I purchased I have the right to retun it. If they knew that the item was already opened and returned from a previous customer why did they put it back on the shelf without even checking it? Or may be they did check it and saw that it was used and missing items they just cover it up. After almost two hours of talking to myself and standing on my feet. I said that I would call 911, my lawyer, fox 25, and I would take my receipt back and see them in court that's when one of the assistants came out and said we could only give you a store credit, but no cash. I was so frustrated and disappointed. I should not be treated like that, especially when I did not steal anything.

I was discriminated by those people. I need this complaint to be file immediately to the media, and every single human being all over the world.

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very upset customer2
Hemet, US
Apr 17, 2011 2:35 am EDT

I felt harassed, as the checkout person asked to ID me for purchasing a bottle of wine, when I am 58 years old. There is no way that she could not see my age (that I am over (40), unless she is blind, in which case she should not be put on the register . It is HARASSMENT.

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Rahul suryakanth
Huntsville, US
Sep 10, 2011 10:59 am EDT
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they told i wont be charged until i receive my gift card ...but they have charged me 1.95$

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Angel R Uranga
9101 Corbin dr 3, US
Sep 08, 2010 5:36 pm EDT
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regecte to chash ceck

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ted McAllaster
, US
Jun 11, 2011 6:13 am EDT

is it wallmarts customer service policy to discrimanate against the disabled and handycaped? wallmart in bellingham wa. will not let the disabled take electric cart out of store make them put all goods in cart and wheel them out holding there cane or wheel chair this is not very good customer service if wallmart dosent want us handycaped & disabled in there store you should post sign on door no handycaped or disabled may shop at this wall mart.

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mrspenguin
Winona, US
Apr 23, 2011 9:04 pm EDT
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They have to ID anyone who looks under 40...take it as a compliment and move on.

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chevypride98
sand point, US
Apr 17, 2011 7:14 pm EDT

um, you didnt happen to be drunk when you wrote this eh? you spelled walmart wrong...
lol

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FDL_HOU
Houston, US
Apr 17, 2011 11:38 am EDT
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Some places card everyone to ensure there cannot be discrimination allegations that would be brought up against anyone.

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pobarjenkins
Minneapolis, US
Apr 17, 2011 5:10 am EDT
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Please go away. You do know that the store and individual get fined HEAVILY and can lose their jobs if they serve to underage individuals? Better safe than sorry, some people just card everyone.

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most likely it's your fault
, US
Apr 17, 2011 4:59 am EDT

Quit your crying, drink your wine and it will all be better.

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FDL_HOU
Houston, US
Apr 17, 2011 3:01 am EDT
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Are people really this stupid in California?

ComplaintsBoard
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8:00 pm EDT

Walmart poor quality items

Walmart sucks! They have very poor quality items. I bought a few clothing items that fell apart just putting them on. The workers are hired with an iq of 12. So forget customer service returns. Bottom line... Walmart is cheap and dirty. Mama was right when she said you get what you pay for! Walmart I s just out for profit. Oh! And don't try to copy a key there... 3 rd time back... Incorrect again? Wow... Maybe it's the idiot behind the counter? No problem at fred meyers! They hire people a bit smarter. Wake up america... Ban walmart!

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KT
,
Aug 23, 2008 7:05 pm EDT

I hear ya! What a rip in the shorts...lol

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1:03 pm EDT

Walmart management

I have never been in a worse Walmart store before in my life. The management belittles and harrasses their employees in front of the customers. The manager told the guy at the door to check an employees purchases and receipt at the door to make sure she wasn't stealing anything when I had huge boxes I was taking out and they weren't checked. The same manager told one of the cashiers that she was being to nice to the customers. How are you TOO NICE to customers? I refuse to shop at the Mount Pleasant, Iowa Walmart EVER again! They need to et rid of the management they have there. If I come across that at other Walmarts I will stop shopping at any of them! What does it take to get the corporation to do something down here? I have put in numerous complaints at the store, but of course no action gets taken. It is the worse ran Walmart in the world!

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barbara
,
Aug 30, 2008 4:06 pm EDT

Not only are the "associates" clueless on how to bag groceries,
the "management ", block the aisles on their 4pm walk-about.
Training and common courtesy please!

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Easton2011
, CA
Jun 08, 2011 5:15 pm EDT

My boyfriend and i recently went to the walmart in oshawa located in the north end. We went to the photo place to print off pictures of our new born son. We spent well over 200$ there and the woman who was working was VERY rude. She was telling us not to come there and use the machines if we were going to be printing as many photos as we did and that her shift was over in less than an hour from the time we started printing and the pictures would take over an hour. First off, the pictures were done about 10 minutes before her shift, secondly, we always went there to print our pictures and because of that we will no longer be coming to print pictures or even shop at walmart because of the discusting and rude attitude we got. We spend a great deal of money at walmart every week, we dont deserve to be talked to the way we did, we should have been treated like a costumer should.

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donnie-P
, US
May 04, 2011 12:29 am EDT

More than likely my comment will be deleted by wal-mart. I work for them and their management practices are some of the most abusive. No wonder people can't bag your groceries right! They are constantly being sent to do jobs they clearly were not hired for and moved everywhere in the store and if you don't, they call it insubordination by management. The stores are constantly understaffed but lots of management walking around doing nothing and what few workers they have working are doing the jobs of 3 or 4 people but for a low wage of one person. Your complaint is very valid I feel and so is mine!

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customer not happy
, US
Jan 17, 2011 2:06 am EST

I dont know if Walmart reviews these complaint on this board, but I would love to be contacted by a walmart executive about an experience I had in one of their stores. Its really one of a Human rights issue. I could not beleive how poorly one of their managers had spoken to an empmloyee in front of my wife and myself, I contacted a back office manager and he seemed somewhat indifferent to the situation, and I didnt pursue it further but I should have. The experience was rather incredible. contact
sandraliebling@gmail.com

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gurmail
South Amboy, US
Dec 16, 2010 12:11 am EST

WORST PHARMACY SERVICE IN OLD BRIDGE, NJ WALMART. RUDE INDIAN LADIES' GANG WHO DO NOT FILL UP MEDICATIONS. INSTEAD MAKE EXCUSES AND LIES "TO COME BACK TOMORROW." THEY SHOULD BE FIRED. WAL-MART NEEDS TO HIRE BETTER PEOPLE. ..HOPE YOU GUYS READ THESE COMPLAINTS. WHEN I ASKED FOR THE MANAGERS NUMBER, THEY ALL DECIDED TO GIVE ME THEIR FRIENDS NUMBER SO I WOULD NOT BE ABLE TO CONTACT THE MANAGER OF THE PHARMACY TO COMPLAIN ABOUT THEM. I WILL NOT EVER GO TO THAT PHARMACY AGAIN UNLESS THEY WERE FIRED. ALL OF THEM!

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viovio
Las Vegas, US
Sep 24, 2010 8:59 am EDT

Don't worry it really is procedure to check all boxes and containers whatever going out, just that the manager could of mentioned it a bit privately to the associate

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asdf4234234
Hudson, US
Nov 26, 2009 11:47 pm EST

Call 1-800-WAL-MART for complaints.

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7:50 am EDT

Walmart terrible food

Walmart had big advertising on offering alternative foods. You offered them alright and as you do with everything jerked a lot of them right off the market. Some Vans waffles are offered, but no wheat free. Then on the sausage, you canceled your contract with Lopez Foods and they had to quit making the precooked country sausages. I will not buy the Walmart brand, because you buy the cheapest meats, full of hormones, etc. and fat. Lopez does not do this.

And another thing, you hire people who do not know the English language (at low wages) and they cannot get the orders correct half of the time or answer any questions intelligently. If you are going to do this, offer English classes they have to take in order to get a job.

I have noticed that Albertsons is getting more and more business. People had rather go to the dentist than Walmart now days. I will campaign for a Costco to come into this town, also.

And what do you care? Just remember eventually the bigger you get and the more you step on people and brainwash your employees, the point of God and diminishing returns come into play.

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Sandy Barten
Miles, US
Feb 27, 2011 1:37 am EST

I agree with the bad food. I will not buy any meat at Walmart again. I live 20mi. from Walmart and I've had spoiled mt. on several occasions.I only go there once a week or so . They tell me you can not get a refund on food after 7 days of purchase . Now with the price of gas I am not going to make a special trip 20mi. to get a refund on $4.00 mt. I was there on the 8th. day then did give me a refund but not with out an arguement. This is Feb. 26th I opened up a package of sausage for supper spoiled, the exp. date reads March 8th. So no more Walmart mt. Thats not all I have gotten there that has expired dates on them, a person shouldn't have to go into a store and check every item for expiration dates or you would not get out of there. Between hunting for everything because they move everything around every other wk. and long waits at ckeck out lines . I and alot of other people I know are sick of Walmart . I am going to do my shopping else where.(Hy-Vee)

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8:54 am EDT

Walmart lube shop

I left my Ford Econline conversion van at the Wal Mart Tire and Lube for an olil change on April 30. When I returned I found a large side window had been smashed completely out. There were glass fragments in the back seat and window area. I was exhausted from sitting at the hospital with my very ill husband and I did the "woman thing" and started crying. I said something to the effect that I didn't need that as my husband was in the hospital. A "manager" appeared very quickly. There had been a rather nervouos feeling when I paid my bill. It was almost as if he was ready to face me. Some of his first words were, "You were upset and tired from your husband being in the hospital and you didn't notice it". They insisted it had been broken when I brought it in and I hadn't noticed it! Their insurance company (check them out on the net and see how the federal government got them for ripping off their employees on worker's compensation cases) closed the file just 6 days later. I got a letyer from the administrator of the assisted lilving where I was staying while my husband was in the hospital. She said she saw no broken window that morning. After I had visited him I had loaded my power chair in the van and "parked" it right by the back seat. There was no broken window. Once i started drioving the van the tradffic noise was horrible and glass began blowing around. I filed in small claims and Wal Mart brought a security tape to court. It was very questionable but the judge ruled for them. I asked for a copy in court and they said no. But the judge awared me a copy. I really need someone who knows something about such tapes. I know it wasn't broken when I took it in. As it is a conversion van the window is going to be almost $500 whic is my deductable. It's difficult to find someone to work on it. I've spent a lot on gas etc. pursuing this. It has been a horrilbe experience. I'm not up on my internet payments so I'm not on line and go to the library to use theirs. Are there any class action or other law suits available? This has been humiliating and stressful. I'm disabled and my husband is fighting cancer. I tried to clean the glass up but can't get it all. I'm worn out physically and mentally. I had fought them successfully once when they torqued my husband's wheels on his truck to tightly and they had to be cut off. From reading the complaints I must have been fortunate to have gotten them to make that good (it wasn't easy as they tried their dirty tricks I see in the net stories. Please if you have any information that might benefit us especailly in regard to their security tapes, please call me collect at [protected].

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11:31 am EDT

Walmart terrible service

I recently took my 2 year old son to this studio to have his pictures taken. That was the first mistake. The employee, Jennifer, was about as stupid as they come. I was asking about different backgrounds and she couldn't even tell me what they had. So we go in the back to see what she had. There was almost NOTHING to choose from. The was a really cute Thomas the train background I would have loved to use, but someone had taken a marker and drawn thru it so that you could not even use it! She said management did that when they got bought out. My second mistake was actually picking from the baclkgrounds they did have to use for my son. Well, this girl did not even try to get my son to smile or laugh. How can you work in photography if you're not even comfortable to get goofy with a child to make them smile for the picture?! THEN, because my son really did not like her at this point, she went outside the doorway and said for us to tell her when he smiled so she could hit the button to take his picture. She never hit that stupid button one time when I told her to. I bought a very small package since I'd already wasted my time. We were able to get a couple good pictures. Nothing like I wanted. But the second I got home, I called the 1-800 number on my receipt and told that customer service lady everyting about my awful visit. She gave me her sincere apologies and said they would be looking in to this matter. But that doesn't change the bad experience. This was the WORST portrait experience I have ever had in my life. I would not recommend anyone to use Picture Me Portraits ever!

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Pam
,
Jun 18, 2008 7:15 am EDT

We got our pictures taken at this Picture Me Portrait studio in Walmart. They took the pictures and showed us a small blurred section of the photo and we had to decide whether or not we wanted to keep the photo. When we got the photos in person, I noticed that they were out of focus and our family photo was not centered on the page. There was no way we could have foreseen this as they do not show us the entire photo before we purchase them, we just have to take their word for it that it was focused and centered.

These were our first family photos with my 6th month old child. Not only that but when I pointed these things out to an associate, she had the nerve to tell me "yeah, our camera had this mis-aligned problem. Our company knew about the problem but didn't want to fix it since we were getting a new digital system in 3 weeks." So they knew there was a problem with their system and they still let customers waist their time and money on very poor quality service and photographs.

Never again will be go there! You shouldn't either. Pay more money for better quality.

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Brandy
Franklin, US
Apr 06, 2009 10:55 am EDT

I totally agree. I'm a single stay at home mom with limited income, so taking my kids to the studio inside of Wal-Mart seemed the best way to go. I have had good experience with them in the past, and the girl that we had the first two times was great with the kids. She was very patient with them even when they got irritated and wanted to whine. My kids are 2 and 3. I went in on this past Friday to have their pics taken for Easter, and the woman who was there was NOT the one that we liked. The last time she did the pics, they turned out really well, but the sales part was horrific. I wound up driving home in tears. I was not happy with what I purchased, but the pose for the package was ok. The lady never once showed me a price list of additional pictures that I might want. She just kept stating that they had packages that I needed to pick from. She wouldn't clarify what was in each package, and I expressed to her more than once during that visit that I was a single mom with limited income, and that I couldn't afford $100 in pictures. I just wanted to see what all the pictures looked like with the way that she originally took them. When she brought us in the room to look over the shots, they were all in different colors, in collages, and with writing, etc. She wouldn't even let me look at all of of the frames she shot. It was time to pay for the package that they advertised for 6 bucks or so, and I wanted just 2 8X10's along with that. She gave me my total, and I was like, "You just have me down for the pkg and the 2 8x10's right?", she was like, "No, you said you wanted the collage". I told her I most certainly did not, and that all I was paying for was the pkg and 2 8x10's. She was very short with me afterwards, and I was so unhappy to see that she was the one that was going to be doing the pics again for Easter. Needless to say, we wound up NOT finishing the set, yet once again she was short with me. We had an appt for 6pm on that Friday night. We were on time, the kids were ready to go. She stayed on the phone till 6:20pm, needless to say the kids were getting impatient, and so was I. She didn't even say she was sorry for making us wait. Needless to say, I will not go back when she is working. She made the whole experience unpleasant for all of us.

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6:02 am EDT
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Walmart bad service, dirty store, not stocked, impolite

The store is dirty inside and out.

The people who work there are not helpful, stand and talk to each other and ignore customers.

Check out lines overly long not enough checkers.

Store not stocked, empty shelves everywhere, can't find what you would like to buy or need.

Poorly managed.

No one in Carlsbad, NM is happy with this Wal-Mart in fact quiet a few will drive 38 miles to the next town to use their Wal-Mart. We try to do our business in our home town but it's hard with such poor service.

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skylar16
, US
Jul 01, 2018 1:32 pm EDT

store on North Point Blvd. dirty bathrooms and at least one toilet always clogged up. Floors through out the store dirty and out side there are always parked in FIRE ZONE .Can this be FIXED

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Anna Sool
Panorama City, US
Oct 22, 2014 2:23 pm EDT

Panorama city store is extremely filthy and not fit for human traffic! This store should be condemened and shut down!

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Anna Sool
Panorama City, US
Oct 22, 2014 2:11 pm EDT

Panoram store has filthy restrooms, dirty store floor, empy shelves, broken up parking structure. Where is Building and safety people?

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whi
Eustis, US
Jan 23, 2014 12:44 pm EST

this Is what happens when a company gets too big for their britches good management starts from the top forget all those daily meetings with the associates the store manager needs to be meeting regularly with the assistant and co-managers the first thing he should address is the need to greet each and every customer throughout the store, a friendly hello, that all. Start with the management staff where that quality of friendliness is sorely lacking. some of the associates actually do acknowledge the customers and that is while they are trying to stock 8 to 10 hours worth of work in 5 hours or less of actual stock time overnight the management is many times just walking around talking to each other, discussing the game or whatever, all the time IGNORING the customers the next issue to be brought up is how they degrade the stocker in the presence of others, customers included that's going to make a better stocker out of someone, right? why not actually work alongside a new associate and show him or her the tricks of the trade? faster ways to open a case, how to stock 4 bottles of ketchup, six bottles of salad dressing etc, in one motion unless they themselves don't know how then commend, commend, commend the stocker most humans will work a little harder if they feel appreciated, in contrast they may even slow down if they have the what's the use attitude which brings me to point 3 how many times do you see a member of management walk by a piece of paper on the floor in action alley? set an example instead of giving the impression to the associates "you don't care, so why should I?" Number 4 stop lying to the associates in the nightly meetings telling them how hard they work and how much they mean to you then the next night haul them back one at a time and either coach or fire them say what you mean and mean what you say or don't say anything remember who you are-----a leader---=--a leader leads the way, does not send the group flying in all different directions management if you cannot or will not do these things for those in your care, go away you should not be welcome at walmart or anywhere else wearing the distinctive badge of manager

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RegularsOfMy3cents
Hamilton, US
Jul 04, 2013 1:13 pm EDT

I agree Samhung. Looks like we have any another troll on this site.

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Sam Hung
Hanover, US
Jun 29, 2013 2:29 pm EDT

The Walmart in Hanover, Maryland is one of the WORST I have seen. What's more, it is relatively new. I took some guests there from New York and was thoroughly embarrassed! It was dingy, dirty and disorganized. To top it off, the FEW staff members seen seemed very nonchalant. I think the General Manager needs to be held accountable. This is not acceptable!

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HeyHeyHey1980
, US
Sep 17, 2010 1:10 am EDT
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Is there a Target in your area or a local grocery store? You can shop at the mall too. But like the above commenter said, you will end up paying more. To some people (me included) cleaness and helpful service without the attitude is worth it.

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Kimberly Mooney
Bedias, US
Jan 24, 2010 7:56 pm EST

I used to spend several hundred dollars every week at Wal-mart. I now go to HEB because they actually stock their stores, clean their stores, hire FRIENDLY people who will come and get you out of line to take you to a shorter line, bag my groceries, and just treat like they are glad that I am spending my hard earned money at their store! Sometimes the prices may be hirer but it is worth it to me because the store is clean and if I have a problem they listen and fix the problem. I WILL NOT GO TO WALMART !

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4:56 am EDT
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Walmart No warranty

A few days earlier my partner noticed the tire on the right passanger side was going flat.. So I reinflated it.. Yesterday she again noticed it was going flat.. Last year I bought four new tires and paid extra for the lifetime warranty.. So I called walmart asked the woman to look up my info and asked her if my warranty covered replacing my tire she said yes it does and we close at 8pm.. So I pumped it up again and rushed to walmart.. I came in told a lady who I was and she said go ahead and tell someone out there what you need.. So I did.. And that's when we began dancing..

First he informs me I may have to pay as little as $20 for my replacement tire or maybe as much as half the value if I used up more then 25% of my tire.. I informed him I bought new tires from them and I paid extra for the lifetime warranty so I want what I paid for a replacement tire free of charge.. He said the most they can do is fix it for free.. I said fine as long as I do not pay one penny.. Then he added, but if it can't be fixed you'll have to pay something.. I said not if it comes to that put the tire back on and i'll take my business elsewhere and never come back here for work of any kind..

Here's where it gets funny he said he put in for it to be repaired, but if it can't be fixed they'll give me the tire for free if I buy another lifetime warranty.. I said hell no.. I'll never buy tires or warranties from here again.. I said what's the point in paying extra for a #ing warranty you have no intentions of honoring.. So he said "we'll try to fix it for you".. I should add the manager I think he was the assistant manager tried to sing the same song, but when I started getting mad he disappeared.. They took my keys and began working on my tire.. They gave me this little pager thing that vibrates when my car is ready.. So my partner and I walked through the store... Had it not been for the fact I didn't get paid until the 12th and also had it not been for the fact I paid extra for a lifetime warranty I would have paid the fee they requested then never come back and filed a complaint with the bbb.. By then I was pissed! Why is it when mechanics see a woman coming and they imagine a bullseye everytime?

I returned when my car was ready and was told they gave in and gave me a new tire because my old one could not be fixed they didn't charge me, but they had to charge me $1.07 some silly thing about a state requirement fee.. I'm sorry, but lifetime warranties should cover "everything" that's why we pay out the # for them.. Luckily my partner just happened to have $1.07 on her. They actually took our last $1.00 and got mad at us for it! Walmart automotive is a scam outfit, their so called warranties are a joke.. When I told them I was never told about any 25% usage bs and if I had been I would not have paid that extra amount for the warranty nor would I have bought my tires there.. They practice bad business and I plan on telling everyone I know to avoid them like the plague.. If they pull this one on you argue with them don't sit back accept their bs and sit and lick your wounds.. If you pay extra for the lifetime warranty tell them you wont pay any extra fees also let them know you'll file a complaint with the bbb.. Get feisty with them.. They know they owed me that free tire under my warranty they just didn't want to let me have it... They even had the balls to try to sell me another lifetime warranty to cover my new tire.. That was the biggest joke of all! I was so mad at them for trying to cheat me I walked out with that pager thing so I drove my car up to the garage to return it.. And one of the mechanics snarled at me as he snatched the pager out of my hand.. He was lucky had I been any madder I would have jerked his # through my window and beat the snot out of him he was just lucky my partner was there I wasn't going to risk her getting hurt.. Instead I just laughed and drove away.. I will never return to walmart for my automotive needs.. I'll go to zychs instead it's run by a father and son team and they are very honest...

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Walmart rca 50& dlp projection tv

In December I purchased a 50" DLP Projection TV from WalMart in Elk Grove, CA for just over $1, 000.00 and purchased an extended warrant.

In April, 2008, the lamp went out. WalMart would not accept it as the 90 day return policy had expired. I had contacted RCA several times and still do not have a lamp. RCA sent me paperwork to return my defective lamp. I called the name and number on the paperwork and it was another customer waiting for a lamp.

RCA is having some issues, let alone committing fraud. WalMart can not help me and all I want is a working television - of course not RCA. We filed a complaint with the Better Business Buruea and just received a call from RCA stating the will come and pick up the TV, but we would not get a refund for 4-6 weeks. Sounds fishy to me!

This television is for my parents whose health is not that great and television is their livilihood.

Any suggestions?

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Update by Alicia
Jun 04, 2009 10:50 pm EDT

Wow, sounds like you have experience. Well I have worked for judges for 20 years and many lawyers, so if I go through with it I am confident we would come out ahead. But people seem to be about talk/complaining and no action

Update by Alicia
Jun 04, 2009 12:34 am EDT

Please email me if you are interested in joining a class action lawsuit against RCA/Thompson & Walmart.

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r&d
centerfield, US
Aug 27, 2012 6:19 am EDT

I also bought a 50" rca dlp in dec of 08 lamp went out in three month's took two month's to get a new one have replaced it siw times at a $150.00 each last time it went out threw it out on the street for garbage. over a $1000.00 plus the lamps out the door. yes I am in on lawsuit against rca and walmart.

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r&d
centerfield, US
May 24, 2011 10:54 pm EDT

Lets go to court

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r&d
centerfield, US
May 24, 2011 10:53 pm EDT

I bought the rca 50" dlp in december of 2008 The lamp went out in 7 mounths took 3 mounths to get one from rca. got no help from walmart. now in the two and a half years I have had it I have replaced the lamp 4 times. At a $ 150.00 plus each time I think we should take walmart and rca to court.

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thomd
Vancouver, US
Apr 08, 2010 12:48 pm EDT

Thompson sold RCA years ago under preasure from Wal Mart. Wal Mart wanted the RCA name for their store brand. Thompson sold the name to a Chinese company named TTE. TTE manufactured all of this junk that everyone is complaining about, not Thompson. Do you really want satisfaction for how badly you have been abused? Do not shop at Wal Mart any more. The dollars that you spend at Wal Mart have allowed them to do this to the RCA brand and others. Fight back with your dollars where it matters.

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Dan@DBS
, US
Aug 28, 2009 5:23 pm EDT

Consumers, stop buying all that Chinese made JUNK. If it says it is made in China, just walk away. You have to be smarter than the Chinese think you aren't. Or maybe not ! Stop buying on price...

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dlakers
Davenport, US
Jul 30, 2009 2:09 pm EDT

Funny how Alicia is "14" in another post.

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msdont
Plymouth, US
Jul 30, 2009 2:04 pm EDT

I bought my RCA HD50LPW175YX12 from BB, July 2006, Since then I've replaced 2 lamps, and the TV is now in the repairshop. I now need a color wheel, which cannot be found as the part is no longer being manufactured. I've been in contact with RCA/Thomson for resolution. I've faxed them a copy of my receipt and work order from the repairshop. I now have to wait 3-5 business days for them to further investigate and offer me some type of compensation. They say that it will be of fair market value. I'm interested in what the offer will be. I advise everyone to contact the company and stay on it.

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LESLIE K
Mount Dora, US
Jun 25, 2009 2:13 am EDT

I BOUGHT MY RCA DLP HDTV MOD#HD50LPW175YX1, 2006 MODEL, LAST YEAR THE LOUD HIGH PITCH NOISE STARTED, TOOK IT TO A DEALER TO BE FIXED, $600.00 LATER A NEW COLOR WHEEL, 2 MTHS AGO, THE LIGHT GOES OUT, FINALLY TOOK IT BACK TO A DEALER AND IT'LL BE $800.00 FOR THE LAMP... WHAT'S THE DEAL! RCA USED TO BE QUALITY... I HAD AN RCA FOR OVER 20 YEARS, REPAIRED ONE TIME., DUE TO LIGHTING DAMAGE! YES, THERE NEEDS TO BE SOME KIND OF ACTION AGAINST RCA, (MINE DIDN'T COME FROM WALMART). I SAVED FOR OVER A YEAR TO BUY THIS... NOW I'M OUT MONEY. AND BY THE WAY, I WAS ALSO TOLD BY THE DEALER IF I WAS TO GET IT REPAIRED I WILL HAVE THE PROBLEM AGAIN WITH THE COLOR WHEEL AND THE LAMP IN DUE TIME, LESLIE

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candiegirl27
, US
May 15, 2009 7:28 pm EDT

same store same tv! I didn't get the warranty in the store I tried to get it through rca, but needed copy of bill. I called Walmart and they had no record of my purchase less than a month later mind you. Then less than 6 months later my lamp went out. I just got a lamp 2months ago now it's out again. I felt something was wrong when I first got TV. I too am calling BBB on rca and Walmart I feel they are running a scam. RCA doesn't deserve anyone's business. I have been given the run around since I bought this TV. I feel we should all ban together and demand not only a recall but a refund as well. I would also like to know the real reason they discontinued the sale of this TV. I will continue to fight until I am truly satisfied, and everyone should do the same. The more people the faster we will get results.

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Upsetwalmart customer
Tucson, US
Apr 01, 2009 6:50 pm EDT

I have the same issue it is a hassle to deal with the people they have working on the 1-800 line for RCA. after many calls I am still waiting for the paperwork to come in to send out for the replacement and nothing. I also purchased my TV at walmart not even a year has pass and the lamp needs replacement.

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Walmart Bad customer service

This is a complaint about "Moo-no" (spelling?) in the pharmacy department. She was "in charge" of the pharmacy on July 15, 2008 from about 4pm on. I went to the pharmacy at 6pm when they said the prescription would be ready. Someone in the pharmacy had called the doctor to clarify comething, but Moo-no was literally screaming from somewhere in the back that she had to talk to the doctor herself or she wouldn't let it go. So I asked for the other prescription, stating I'd pick up the one in question later. Paul, Mouno's assistant, refused to give me the other prescription, and wouldn't say why. He appeared to be scared to death of Moo-no. She continued to scream at her employees and at least one other customer, while I and all the other customers looked on. Many said they'd not be returning to this store pharmacy. She was not wearing a name tag, and when I asked her name, she started shouting at me again, and yelling an 800 #. I waited an additional 45 minutes and witnessed still more customers getting yelled at by Moo-no as well. I certainly will take my pharmacy business elsewhere. Moo-no is a disgrace.

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Delicia Crockett
,
Nov 29, 2008 12:20 pm EST

On November 22, 2008 I Delicia Crockett, was shopping at the blytheville Walmart I went to go check out, When two walmart associate rushed up to my face, One of the Employee was named Donna Blair, csm... Donna start to comfront me about a statement, that I Made, I with my two children told Donna to go on this was not the place or the time for this. She continue, stared cussing, I again tell her three times to get out of my face. Yes I did Hit her, When the fight was broke up, she was swinging Keys... Well I Was Told by the store manager that his employee did nothing wrong, but I Was not welcome back in the store. I feel yes my part in the cituation was wrong, But his emplooyee also played awrong part. Neither emplooye was terminated, suspended. was in work after the fact. But I the customer cant return to the store. Please respond.

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Walmart online payment

Twice I have sent payments from my account to people. They always deduct the money on the 3rd like i request but never get the check to the person on time. First time was to Ed Moser in Washington and it took him a week to receive the money. This time it was to my daughter Amanda Hello and of course the money was taken out of my account on the 3rd. Today is the 17th and no payment yet. Although the online account gives it was paid on the 9th and gives a check number. She still has not received it. I attempted to talk with a person but they are dumb as oxes. When you ask for a supervisor it seems there is only one on at a time. They will give me a call back. This is the worst payment system i have ever seen.

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Mrs. Jones For Real
Boise, US
Feb 24, 2010 6:19 pm EST

I hope everyone who is thinking about getting a walmart money card or any card associated with GE money bank sees this site. I have a card. Have had one for a few months.

If you are planning to use the card for general purposes such as point of sale purchase or the occaisional cash back pos transaction you will be fine.

I want to make it clear that they shaft you in every way possible when you want to cash off the card.

If you go to an atm, there is a $400 per day limit.

If you want to go into a bank where they 'say' you can pull off up to $3000.00 per day, be aware that the transactions HAVE to be in $400 increments. this doesn't work so well when you only need $600 or $700 dollars or don't have the funds available to DO 2+ $400 transactions. also be aware that you have to pay GE a $3.50 fee for EACH trans. IT'S RIDICULOUS!
Not to mention that some banks won't even ALLOW non-customers to pull off more than $500 per day.

If you think your card is going to be 'convenient' for things such as paying at the pump...WRONG! they've taken that ability away as well. YOU MUST GO INSIDE TO PAY. so much for the awesome modern convenience of 'paying at the pump' with your visa.

I had this card and it's 'convenience' pushed on me each time I did a transaction at customer service and read through the documentation trying to make an educated decision about getting the card...no where do they tell you about the 'inconveniences' of using this card.

I recommend using a different method...carry your money in your shoe if you have to...you'll end up less screwed in the long run.

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rickrowland
Greensboro, US
Feb 22, 2010 8:58 am EST

thanks for heads-up - so long GE and Wlmart - hope you are successful in Phillipines ?

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Concerned Citizen
,
Oct 11, 2008 12:30 pm EDT

Had same experience. How I finally got to a real person was to call the GE money bank number and pushed the numbers to tell them my card was stolen and that the balance didn't match. I then was connected to a "Real Person" within 5 minutes. The person I talked with then gave me this number [protected]) which got me in contact with another real person (this took 5-10 minutes) who was able to cancel my account. Hope this informatino helps someone else.

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bajaskier
Fond du Lac, US
Jul 17, 2008 9:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wal-Mart Money Card is part of GE Money bank. Read below:

a.k.a. GEMB, GE Moneybank, GE Money, CareCredit, Kwik Comfort, JC Penney Credit.

The first thing to do is go to www.complaintsboard.com. Do a search on CareCredit, GEMB of GE Moneybank. You will notice they have a running scam.

1) Their offer is for interest free financing if the balance is paid in full after x-months, usually 18-24.

2) No matter if you mail in your payments, have autopay from your charge card, or direct debit from your bank account, GE will ALWAYS claim they did not receive your payment, or received your payment late. Why? Then they can add late charges! And of course, your last payment is always lost, therefore “you did not pay-off your balance in the predetermined time frame”. Then they try to collect a huge interest payment effective from the inception date.

3) You cannot contact the company via e-mail; they ignore e-mail.

4) You cannot get a response via snail mail; they ignore your letters.

5) If you are willing to sit on hold for 45-60 minutes, and punch in your account number countless times, you may be able to reach a person with a pulse. In most cases, the employee speaks/understands English, but are not overly bright.

6) Said person will claim your payment was not received, or received late.

In my case, I had electronic records of every payment. I also paid extra every month. When asked that I provide the proof, I faxed copies of the electronic transaction records as well as e-mailed same. Of course, they "never received it" despite the fact that I was holding the FAX confirmation in my hand and looking at the e-mail receipt.

Advice:
If you have entered a contract with these scammers, beg, borrow or steal whatever amount of money you owe them. DO NOT PAY INTEREST OR LATE FEES (unless you actually were late). Send a CERTIFIED CHECK, RETURN RECEIPT REQUESTED FOR THE AMOUNT YOU CHARGED less any payments already made.

If you did direct debit or credit card payments, close the bank account or cancel the credit card IMMEDIATELY AFTER the check has cleared or the withdrawal is posted. They tend to post charge card debits almost immediately.

Check for class-action suits in your area; there are many going on nationwide. Save all your evidence if they come after you. However, they won't because they would lose; I am telling you from experience. I threatened them with court and was refunded all interest and late fees.

Best of luck to you!

To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company. GE Capital Consumer Card Co. is a ""creditor"" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC). GE Capital Consumer Card Co. has knowingly and illegally: - made a promotional offer of ""interest-free"" or ""deferred interest"" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date, - charged illegal and exorbitant ""account security"" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a ""surcharge"" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA. - has instituted retroactive ""terms and conditions"" without proper notification, in violation of § 226.7 of the CCPA. - has provided such ""terms and conditions"" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line. - has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above. DETAILS: Application for the above-referenced account was made under a ""promotional offer"" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months.

This agreement was for the issuance of a ""medical credit card"" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1, 500.00. The first payment was due September 4, 2004 (Exhibit B - statement of payment due).

Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month. The defendant states that ""payment is due by 5 pm on the due date"" to ""avoid additional finance charges."" Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a ""late notice"" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an ""account security fee"" of $23.25 had been charged additionally. In a document received Sept. 13, 2004, after the contract was entered into, labelled ""Account Security Debt Cancellation Agreement"" (Exhibit E), there is no mention whatsoever of any ""account security fee"".

Payee contends that this ""account security fee"" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law. On that date, Sept. 13, 2004, payee attempted to call the phone number provided [protected]) and was informed by a voice recording that ""due to a high volume of calls"" there would be ""a lengthy wait time"". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise. USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that ""GE Capital Cons Cardco will not discuss customer accounts with third parties"" and suggested that the payee call [protected] - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004. No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00. For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a ""finance charge"" of $106.64 and an ""account security fee"" of $22.38. The payee was also informed that the ""promotional offer"" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A). Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that ""due to a large volume of calls"" there would be a ""long wait time."" After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1, 500.00 debt and is informed the balance is $1, 563.13. All payments have been made and received before the due date. The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the ""promotional offer"" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your ""promotional offer."" It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act

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Walmart it is a racist company

I have been an employee of walmart for 3 years. I have seen some of the most racist actions with this company than any company I have ever worked for. First of all, walmart started cutting hours at the beginning of April. We were told no overtime by any means. But if you are white, you have nothing to worry about. If you have 5 min of overtime, your name will be posted at the time clock for you to shave the time off. If you don’t you will be written up. But certain people take smoke breaks when they feel the need to take a smoke, nothing is said. They can walk around the store and talk all night, nothing is said. If your black and you have to go to the bathroom, you are paged back to your area and questioned where you were. They can get all the overtime they want nothing is said. Certain people get like 22 hours of overtime, and you have employees on the schedule for 2 hours a week. Black employees come in to work and they are turned away from the time clock knowing that they have only 6 people working in the store. People are getting fired with out proper procedure and they do not want to pay unemployment. I would tell you more but I would be typing all day. If you think I am lying please watch 'walmart, the high cost of low prices".

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Larry
Lafayette, US
Apr 20, 2009 3:32 pm EDT

Though I don't have first hand experience of the kind of racial profiling that this Pudgy is complaining about. I don't have first hand knowledge of racist attitude and comments being displayed by Black Walmart employees towards Caucasian customers on several occasions at several different stores in my area.

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Walmart scam service

I was placed in charge of a company picnic. I needed approximately $700 of special paper products and food from Walmart. This was large quantities of a few items -- to much to get off the shelf. I spoke to the paper products manager four times over the course of three weeks to have the paper products ordered. Each time, he said that he was ordering the items and they would be in the store in about a week. When I would call him to follow-up (he never kept a promise to return my calls), he would give me another story about what he could or could not order. This was even after I had personally spoke with him in the store initially. I gave up and decided just to go get what he had. When I arrived at the store, he had nothing that we discussed. Not one. He had various excuses but the bottom line was that he did not do anything he said he would. He wanted me to come back in a week but I had no confidence that he would do anything again and we could not wait any longer. He hunted through the store and came up with subtitutes that were not what we wanted for the picnic but that would have to do. To his credit, he did give us discounts, but the products that we got were not what we wanted. We still had to go to another Walmart on Ashford Dunwoody Road in Atlanta to try to finish the order. I had spoken with a manager at that store on July 2, 2008 to have him order a large quantity of foodservice size canned fruit. Since I could not pick it up until the week of July 7th, he said he had no place to store it but would order it on July 5th. When I called that store on July 10th, he never order anything -- same story as the other Walmart -- no follow-through on a promise. We bought the fruit that was available and beverages that we could not finish at the first Walmart. We stood for a long time in the checkout line, then the cashier would not accept the tax exempt number that we had just used less than 2 hours earlier at the first Walmart. They said we had to have a gray card -- that the first Walmart never gave us. After arguing for 30 minutes with the customer service manager and then the store manager, they finally let us use the number that we had just used and made us feel like they were doing us a big favor to take our money. Finally, because the manager did not order as promised, we are still not finished and will need to go to another store to get the remainder of the fruit I know that Walmart did not rise to the top with this type of service and complete non interest in the customer. Rather than feel valued for our $700 order, we were made to feel like we were just causing them trouble. I doubt we will be causing them trouble in the future.

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4the people
, US
Jun 26, 2011 7:51 pm EDT

So, after the first incident why go back to that store? Have you learned yet that the only thing important to Walmart is to take our money and kill any form of competition? Walmart will be the death of what was a strong US economy.

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Walmart Worst consumer service ever

Returned a Bicycle we had purchased at Wal-Mart a few days earlier. Bike still had all of the original tags, paperwork etc. and tires had NEVER been on the ground outdoors since it was purchased. Customer service manager informed us they did not accept returns on bikes. I pointed out that the sign hanging behind her listing the items that they would not accept returns on and bicycles were not on the list. She said it was a new policy. I told her I would like to speak to the manager and she informed me she already had and he told her not to accept the return. I requested she have the manager come to the front of the store and speak with me. She got on the phone with the manager and told him in Spanish (which I understood) "There was some !@#$% demanding a return and could she just give it to him to shut him up"? She then gave me the return. This store is constantly dirty, rude, understaffed with cashiers, and next to impossible to get an Associate to help you. I'm a very discouraged and frustrated lon-time Wal-Mart customer that they are losing.

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lcyoro
Waialua, US
Jun 23, 2009 1:19 am EDT

I'm surprised THIS Wal-Mart is still in business. If it's like you say it is, I say everyone should boycott it.

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Anonomis
, US
Jun 20, 2009 12:08 am EDT

omg you can say that again im only 13 and every time i go to walmart they think im just some punk kid i go to the airsoft and i could just be looking at the airsoft shelf and some idiot worker always walks up and tells me getta life and go home then one time i was at this walmart in the tire lube express i asked for change for a dollar and some african uppity idiot named Kossi told me he couldn't open the register then my mom bought a mouse and he gave her change back!But it didn't end there then some random mechanic walked up to my mom to show her somethin about her car so i went with her to see and the mechanic named kossi walked up and pulled on my shirt and said you dont need to be out here with her it pissed me off when i grabbed my shirt i really wanted to hit him then i said it not ur duty to tell me where i can and cant be there just something about african people and bad ### attitudes thinking they run ###.

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11:16 am EDT

Walmart no way to check on activation or cancel card and reorder

I purchased a $500.00 Walmart cash card on June 31 of this year. I have not received the official card. I have no way to check on activation of the card or to cancel that card and order a replacement. The phone number on the receipt provides no assistance in this matter. I have the receipt for the $500.00.

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markh2099
Lisbon, US
Sep 10, 2009 9:14 pm EDT

u were supposed to activate it online if u would have read the instructions. i activated mine and have it with me right now i am ordering stuff as i write this to you i don;t blame walmart i blame ur incoppitance i'm 19 and i know how to read. maybe u need to learn...idiot

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EpicRegret
El Paso, US
Feb 25, 2009 12:51 am EST

When you purchased the card, did you call the number to get you personalized one? You should have called and the company should've taken down your information : Name, D.O.B, SSN, and stuff like that. After all this, you should receive you card in about 3-4 weeks. The number provided in the receipt should direct you to the customer service rep who should be able to determine the activation of your card. Because once you purchased your card, you have your temp. card which is inside the package. This is only temporary and is non-reloadable.

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11:43 am EDT

Walmart Bad Service - no product

Here is the letter I sent to Wal-Mart. I think it speaks for itself!

I would like to file a formal grievance about an on-line purchase I made from your tire department two weeks ago and total lack of customer service from the store and no point of contact for Wal-Mart customer service.

In the past, I have always gone to Wal-Mart for my automotive needs because I felt you were dependable and honest. As a mother, it is very important to keep be able to rely on my vehicle to keep my children safe. Unfortunately, this situation has been very disappointing. After two weeks, I’m still driving my family around on an unsafe vehicle as we have the donut instead of a reliable tire. At this point, I wish I would have gone to one of your competitors instead of being loyal to Wal-Mart.

I had a flat tire June 28 and went to Wal-Mart to have it patched. Your team told me that the tire was un-patchable and that I had to order two tires not just replace the one. Also, you did not carry my size of sport utility tires in stock and they had to be ordered. They further instructed me to go on-line to order tires from Walmart.com and that they would arrive in a few days. I ask at this point – why couldn’t the sales associate order the tires for me, instead of me going home to place the order? It would have made more sense from a sales/customer service perspective to offer to order the tires for me so that I wouldn’t take my business elsewhere. But as I said, I was loyal to Wal-Mart and did as they instructed.

I placed my order June 28 on-line for 2 Uniroyal Laredo Cross Country tires. When I placed my order, it said that my order should arrive at the 82nd St. Wal-Mart #2552 in Portland between July 2 and July 9. I received a confirmation email and an email stating that my order was being processed and the tires should be received by July 9.

July 10, I emailed Wal-Mart Eorder to see what the status was of my tires and why I hadn’t received a phone call as promised from the local store. Deanna emailed me back on July 11 stating that my tires should have been received at the local Wal-Mart on July 7. Obviously, I’m upset, because I’ve been driving my family around on a donut since June 28 and I could have had my tires fixed five days ago.

When I called the local store, they said that they have never received the order and furthermore, refused to help me, but instructed that I call the on-line customer service. I went to your web site and did not fine any toll-free number, which heightened my frustration.

I called the store back to see if they could provide me with a number and the lady I spoke to suggested that I call UPS to track my own order. I am paying YOU to find my order, it is not the other way around. So, because I was unable to find a real person who was willing to treat me as a valued customer and attempt to assist me today, I am posting this message in an effort for Wal-Mart to contact me.

I am very upset with the service I’ve received since day one and I expect Wal-Mart to find some way to rectify this situation and compensate me for the time wasted trying to track someone down as well as the time wasted waiting for tires that seem to exist only in cyberspace.

Sincerely,
C Scott

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Update by mallard75
Jul 11, 2008 11:43 am EDT

Here is the letter I sent to Wal-Mart. I think it speaks for itself!

I would like to file a formal grievance about an on-line purchase I made from your tire department two weeks ago and total lack of customer service from the store and no point of contact for Wal-Mart customer service.

In the past, I have always gone to Wal-Mart for my automotive needs because I felt you were dependable and honest. As a mother, it is very important to keep be able to rely on my vehicle to keep my children safe. Unfortunately, this situation has been very disappointing. After two weeks, I’m still driving my family around on an unsafe vehicle as we have the donut instead of a reliable tire. At this point, I wish I would have gone to one of your competitors instead of being loyal to Wal-Mart.

I had a flat tire June 28 and went to Wal-Mart to have it patched. Your team told me that the tire was un-patchable and that I had to order two tires not just replace the one. Also, you did not carry my size of sport utility tires in stock and they had to be ordered. They further instructed me to go on-line to order tires from Walmart.com and that they would arrive in a few days. I ask at this point – why couldn’t the sales associate order the tires for me, instead of me going home to place the order? It would have made more sense from a sales/customer service perspective to offer to order the tires for me so that I wouldn’t take my business elsewhere. But as I said, I was loyal to Wal-Mart and did as they instructed.

I placed my order June 28 on-line for 2 Uniroyal Laredo Cross Country tires. When I placed my order, it said that my order should arrive at the 82nd St. Wal-Mart #2552 in Portland between July 2 and July 9. I received a confirmation email and an email stating that my order was being processed and the tires should be received by July 9.

July 10, I emailed Wal-Mart Eorder to see what the status was of my tires and why I hadn’t received a phone call as promised from the local store. Deanna emailed me back on July 11 stating that my tires should have been received at the local Wal-Mart on July 7. Obviously, I’m upset, because I’ve been driving my family around on a donut since June 28 and I could have had my tires fixed five days ago.

When I called the local store, they said that they have never received the order and furthermore, refused to help me, but instructed that I call the on-line customer service. I went to your web site and did not fine any toll-free number, which heightened my frustration.

I called the store back to see if they could provide me with a number and the lady I spoke to suggested that I call UPS to track my own order. I am paying YOU to find my order, it is not the other way around. So, because I was unable to find a real person who was willing to treat me as a valued customer and attempt to assist me today, I am posting this message in an effort for Wal-Mart to contact me.

I am very upset with the service I’ve received since day one and I expect Wal-Mart to find some way to rectify this situation and compensate me for the time wasted trying to track someone down as well as the time wasted waiting for tires that seem to exist only in cyberspace.

Sincerely,
C Scott

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12:31 pm EDT
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Walmart new 3yr old sanyo tv from walmart dies

I have been a loyal Walmart customer for over 25 years. About 3 years ago I bought 2 Sanyo color tv's from Walmart.

One of them has died after only 3 years.

It should last much longer that that! I went to the Sanford Walmart and spoke with the mgr. of the electronics dept.

His mgr. said there was nothing they could do. I still have the receipt. The manufacturer said the same thing. Help!

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Jenny12
Ann Arbor, US
Dec 15, 2009 12:14 am EST

It's clearly stated at the service desk that there is a 90 day return policy. No place is going to replace a 3 year old TV. Some manufacturer's have warranties after the store return policy has expired but usually after six months you're out of luck unless you bought a protection plan. But those usually expire after 2 years anyways.

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simplyEarthian
Milton, US
Nov 30, 2009 2:41 pm EST

Uhm, ###...YOu bought it 3 years ago. Most stores have a couple MONTH return/exchange policy. Perhaps you should have forked out enough cash to get a protection plan. Not the stores fault.

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Mileena
Scottsboro, US
Aug 14, 2008 8:26 am EDT

Good Luck on getting Walmart to help on anything. I bought a RCA 50" HDTV 9 months ago and damn thing has already died and niether Walmart nor RCA are willing to help. I spent $1200 on a tv that didn't last a year and I am telling everybody I know!

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7:41 pm EDT

Walmart mean pharmacist

Today I went to Walmart Pharmacy and waiting 2 hours in line for a prescription that I called in yesterday. When I complained about the service, the Pharmacist said "### you ###." These words are very upsetting to me. I told him that he was unprofessional, and he said "go to hell you ###."

Real nice Walmart.

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cheri1221
Harrisburg, US
Apr 05, 2011 1:45 am EDT

You could be right about that one, but he was just going by what he was told, I guess that will teach us to watch a friend's advice a little better. It's okay he didn't sell him anything, but still, nobody else was in line, he could've maybe pointed him in the right direction of something, over-the-counter or not, to help him out. Something besides being rude.

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cheri1221
Harrisburg, US
Apr 05, 2011 1:14 am EDT

Don't feel bad, my boyfriend was just told to "hit the f*cking road" by our local WalMart pharmacist.

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funnygirl
Ohio City, US
Dec 12, 2009 10:18 pm EST

omg, I would turn him in for being a drug dealer. ROFLMAO I am sitting here imagining the pharmacist at my local wal mart saying that. I think I would laugh so hard...This didn't happen at all but if it ever does at my walmart I hope I am in line, I can't imagine that guy saying that...HAHAHAHAHAHA

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Pathogen
Fairfield, US
Oct 03, 2009 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There's NO WAY that happened. You're obviously a liar. If he did give you a hard time (but certainly not to the degree you are professing), then it was only because you're probably a junkie looking for pain medication.

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Ghost8531
,
Jun 10, 2023 11:21 pm EDT
Replying to comment of Pathogen

####off! She's telling the truth!

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knreeves
Florence, US
Sep 27, 2009 10:56 pm EDT

Well, IF this really happened, I hope you contacted someone in charge. But I kind of doubt it did happen. 2 hours? For real? And if he did say those horrible things, then you must of said something first. Why would he just say those words to you and not to every customer who complained? (If there was a two hour wait, then you were't the only one complaining.) And I know people who complain about something small like waiting will definetely complain about something that huge. He wouldn't even have a job!

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Ghost8531
,
Jun 10, 2023 11:21 pm EDT
Replying to comment of knreeves

Walmart is one of the WORST and very racist.

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JE Pyne
Napa, US
Sep 04, 2009 4:27 am EDT

Sorry, I flat out think you are lying. You are leaving out a lot of information. I'll bet anything that you were the one using that disgusting language. The police should have been called on you to remove you from that store. I also don't believe you were waiting in line for two hours. That is just stupid. You haven't been helpful one bit with this "complaint." You need to be a lot more respectful of other people, including those that may be reading what you have posted.

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RestlessHeart
Madison, US
Sep 03, 2009 5:37 pm EDT

I dont for one minute believe this. I cannot imagine anyone using language like that in a store of any kind. I find it beyond belief that you would come here and post that someone said this to you...in public...without adding anything else to the report or complaint. Sorry...not buying it.

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Rick Perry
Atlanta, US
Jun 30, 2008 7:49 pm EDT

That language is just disgusting. I hope you told their boss.

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Ghost8531
,
Jun 10, 2023 11:22 pm EDT
Replying to comment of Rick Perry

Pharmacist probably got a promotion and a raise instead.

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Rick Perry
Atlanta, US
Jun 30, 2008 7:44 pm EDT

I hope you called the cops, that is ridiculous!

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Ghost8531
,
Jun 10, 2023 11:23 pm EDT
Replying to comment of Rick Perry

If pharmacist is a white male, you can't do anything.

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L
9:19 pm EDT

Walmart scam and fraud

I purchased a greendot money card from walmart and after activation, was told my permanent card would arrive in the mail 7-10 business days. After 21 business days and no permanent card, I called the toll free number on the card, and got (of course) some hispanic that I could not understand and the assurance that it would be in the mail. I had to purchase another one so I would not be carrying cash around with me and I am now in the process of trying to get my money back for having to purchase a new one since the first one I bought is not reloadable. I will never buy another one, I think it is a rip-off!

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EpicRegret
El Paso, US
Feb 25, 2009 10:33 am EST

First, when you called to activate your card did you give them the RIGHT address, the one you get your mail at? If not, then there's your problem. Second, it usually takes 3-4 weeks to receive your card, depending on the situation. I don't understand why the nationality of the customer service person matters, anyway you couldn't understand him and stuff and you decided to get another card (Which I don't understand why you get another one! If the first one never got there.)

Bottom line: This card isn't really a rip-off as many say, the ones who are saying this are people who don't read the terms of service on the back of the card. Also, on the outside of the package, it mentions that the temp. card in inside and that it's not re-loadable.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

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Walmart In-depth Review

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Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

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Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

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Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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