Walgreens
reviews and complaints

I received a voicemail advising me that one of my 2 pain medications would not available for some time. I then received another notification to call them regarding a prescription. I actually went to the store as I needed to pick up my medication anyway-thinking that the second message was about the original problem not being able to fill it. I was then told by the tech that they only had enough pills to fill 2 weeks of my order. That’s it-my mistake is I supposed I should have asked more questions? Anyway I assumed they would fill the remaining pills when it came in-she said no you have to call your doctor and get another prescription for the remaining pills. Ok - call my doctor (new doctor doesn’t return 2 calls over 2weeks) I go to pharmacy speak to pharmacist and she tries leaves a voicemail. Promises me to follow up with me. No one ever did. All because they didn’t have my medications. I’m now doing without meds. No doctor (yes I’m changing doctors) no pharmacy call backs. My second medication was a week late. So again I had to do without. Four surgeries on my back and neck. I have no esophagus which causes extreme pain too when eating-doing without my medication is very difficult to live any kind of life.

Rosa Navarro NP is electronically sending prescriptions over and when patients pick up the prescription it says Rosa McGowen as prescriber. We checked with our EMR vender, Cerner, and everytihg is eaving EMR correctly. We did a test script to CVS and the name is correct. This seems to be only a problem with Walgreens. Can someone help us? I am her office manager- pelase contact me Beth Muldoon/ ph: [protected], Fx: [protected], email: [protected]@midcusa.com

I'm not sure what happened. All of a sudden. The pharmacy on 24 hwy east changed. I dont know what I did to upset the workers there. About 3 months ago I called yes prescription is ready. I drive there. Not till the 31st. I explained were going on vacation. She said get it from any walgreen's she wouldn't fill it 2 day early. A thyroid medicine. Then I had to call my doctors for refills she wouldn't. Then I noticed my pain meds were weaker. The ones I saved from 4/5 months ago were stronger. Im glade I saved them. My wife. S eye drops call our insurance. Plus eye doctor. Everything is good. Pharmacy was out. Ok we understand. Next day. Its ready. I drive there. Not till the 31st they say. I get there on the 31st. They've filled out forms before to help with the cost. Today no forms. Wanted me to pay over 130 bucks. Nope i'm gone. They don't want me there I don't have to be there

A clerk at walgreens on horizon ridge henderson 89012 was combative & rude! She says “ cant you see sgn? Register is closed”. I moved to the other one. The clerk, long black hair female and believe she was asst mgr or mgr in a nasty voice told me I had to go to photo which had a line! I need a cane but didn’t bring from car because I only needed front register! I am out of breathe due to heart failure!

The [censored] clerk opened the cash register where in was within 5 seconds of telling me I need to walk to photo. I was had not walked to the photo register yet!

Clerk took first person in front within 5 seconds and then another person got in line …. I was out of breathe! I spend a lot ofv money on meds at walgreens! If I am lied to my face I will leave!

In Jan 2022 I logged onto the Walgreen's web site to check the status of a prescription. A Red banner came up stating "Action Needed" for my perscription and under the details it stated "Due to a technical issue, please call your local pharmacy to complete your order." I called the Pharmacy and was asked if the strength was 4 or 8 mg for the perscription. I told them that I had thought this issue had been resolved six months earlier and that the strength was 8 mg (as stated on the prevous mponthly perscriptions and that the 4 mg was supposed to have been deleted. I aksed them why the Red banner came up and was advised that they had no idea as this was a function of Corporate HQS and the IT department. At this point my fustration got the better of me because until the technical issue had been resolved the phatmicist would not take any action to fill the perscription. Unfortunately I took it out my fustration on the pharmacist and probably said a feqw cuss words as the pharmacist hung up. I immediately called back, asked to speak with a supervisor and when I talked with the supervisor I was advised that she had been listening in on the call and also could not answer my questions but endorsed the action of her employee. I stated that sa a supervisor shen should have took over the call when she realized thagt her employee was in over his head and deescalate the situation. She disagreed with me so I hung up and lodged a complaint with Corporate HQS. The next day I r3eceived a call from a managfer of the pharmacy who once again could not anser my quesgtions and stated that she would forward them to Corporate HQS and their IT department. I was also advised that the pharmacists did not have time to call customers to resolve "technical Issues" which leads me to believe that their is a systematic problem if a perscription is put on hold due to technical issues and the only way that the customer is aware of the problem is if they pull up the status menu on the web site. Today 5/31/2022 I have yet to hear a response and once again when checking the status of the same medication I encountered a Red Banner, etc. I immediagtely called the pharmacy and was once again told that they did not know why the Red Banner popped up and was asked the same question regarding the strength/dosage of the persrciption. I stated that the dosage was 8 Mg and had been advised numerous times in the past that this issue had ben resolved. The pharmist stated tht she would override the hold on the perscription request but had no idea why the Red banner, technicall issues and hold was placed on the order.

Three times I've had "emergency" prescriptions called into Walgreens; three times they didn't have the (fairly common) drugs in stock, and everything took at least three days and an equal number of phone calls to get the item. One was actually an OTC item that they said they didn't have in stock; I asked "is it on the shelf?" *crickets* "yes." They have one pharmacist but 5 people in the back, so if only the pharmacist can fill the orders, what are the other people doing? And instead of cutting the hour long waiting line off at a certain point so they can go to lunch, they just shut down in our faces and said "either come back or you can wait." What about the people who took public transit, or had to get a ride? It's not as simple as just wait or come back. Oh yeah - my prescription was supposedly ready the day before, but when I got there to pick it up the pharmacy had closed not 10 minutes after I got the notification - apparently the one pharmacist was sick. Doesn't give me much faith in their sanitation protocols.

Our local Walgreen's (only one for about 28 miles) is closed on Sunday. This has not been a problem. Today, however, my son who is terminal with Pancreatic Cancer was discharged from the hospital after almost a week of trying to balance pain meds for the most effective relief. He was sent home while prescriptions were sent to Walgreens (Yorkshire, NY 14173) only to find out they were not only closed yesterday (a Sunday) but also today for Memorial Day. We are hoping the pain meds he has at home are enough to control the pain until tomorrow. If he had been sent home on Saturday we would have had two days to wait to fill prescriptions unless we traveled 35 minutes to the next Walgreens. We could have done that but some people might have had trouble.

In a nutshell, his pain has been very hard to manage and we will be pretty upset if this delay in filling the scripts for new meds is not able to be filled tomorrow for some reason. Sometimes a medicine is out of stock and has to be ordered. If this happens he is going to be hurting badly again. I disagree with any policy for any local (fairly rural) pharmacy to be closed two days in a row. Thank you for considering this matter. Malinda Lounsbury, Machias, NY

My photos were dropped off to be developed in January and for the next several months they kept saying they didn’t know why but were still saying in processing. We went today and we are no longer even in the system. There were pictures of my husband and I snorkeling with sea turtles in Hawaii for his 60th birthday. Something we will never do again. I sure wish we could find out where they are and that someone would try and help us.

Thank you

On 05/27/2022 at 5:05 PM Transaction ID: 6811

I purchased the product for my daughter. The store clerk advised me the respite was sent to m digitally. I verified the receipt was indeed sent digitally before leaving the parking lot.

My daughter then expressed to me that the perfume causes her migraines and I advised her to take it back to the store for a full refund. The store manager "Chris" at the Fayetteville, NC Walgreens store #6547 had to verify the purchase by looking at the store camera as the so-called product scanned and the digital receipt did not match. I told my daughter to bring the perfume back to me and I would go to the store to return it. "Chris" laughed and smirked as I sope to him claiming he was "trying to get something out of his tooth." He did indeed verify my purchase but stated he could not give me my money back only store credit. I did not purchase the item with store credit and I want my money back. I don't know if this location is racially profiling African American customers, stealing the hard-earned money of custormers, or is purely incompetent but what I do know is purchased a product paid for it, and cannot be reimbursed for what I paid. I want my money back and will go to the better business bureau if need be to get back. I do not want the product purchased and I will never be a patron of Walgreens again. When did customers become responsible to make sure the UPC match the receipt and the product when I literally watched the clerk ring up the product in front of me?

i have been on hold for 1 hour for A phamacist

and someone picks up and puts me on hold again they have done it 3x the# i am calling is [protected]. Very terrible customer service. THE DATE IS 5/27/2022 11:55 AM

Pharmacist abused me because I have a nervous condition. told me to go die at home. CARR 165, KM. 4.7., Toa Alta, PR 00954 Plaza Aquarium Mall I have 2 witnesses that heard the Pharmacist insult me this way! my number is [protected]. my name is Father Joel Ramirez am 52 years old. I suffer from PTSD and a very serious Anxiety Disorder that gives me seizures. I suffered a heart attack 3days ago. I am a Missionary Priest. I am from New Jersey I came to Puerto Rico to visit my dad and I fell from a second floor 20 feet down backwards. I fractured my right foot, ankle and leg! trying to help my dad remove a wooden plank! my father is 85 years old and the Pharmacist abused my father verbally! She refuses to fill my prescriptions!

Father Joel Ramirez

The service was very unprofessional.

The worker challenged me with threats in egg harbor city

Fire him imedialely

Scumbagnloser. Keep paying for my food

I went into Walgreens in Egg harbor city around8pm on 05/26/2022 to purchase some things with my E.B. T card. (front desk)

The cashier made a deragatory statement that he pays for my EBT, downgrading me.

I would like to have him fired for discrimination.

I will be consulting with my attorneys for degradation. If this guy is not repremanded. You will be sued legally.

Thanks

Michael Martin

The Walgreens in Bossier City has 0 carriages. I've been treated rudely when complaining about it to the store manager. He's black and tall and mid 30s. I will just shop CVS instead now. Get carriages. Walgreens airline Drive Bossier. And that manager is an explative deleted

HAD (3) PRESCRIPTIONS ON FILE & RE-ORDERED IN-STORE #10780, DOVER, NEW HAMPSHIRE ON 05/16/2022:

1) RX# [protected] ($17.60).

2) RX# [protected] ($6.00).

3) RX # [protected] ($29.75) - ON 05/16/2022, TOLD PHARM. TECH - DO NOT REFILL THIS RX # FOR ($29.75).

ON 05/21/2022, I PICKED UP ABOVE (3) RX's & STATED "I DID NOT REQUEST ($29.76) REFILL ON RX #[protected]". DRIVE THRU PHARM TECH. ON 05/21/2022 IGNORED MY RESPONSE & NEGLECTED TO INCLUDE BELOW 4TH RX # IN PKGS:

0N 05/20/2022, 4TH RX # [protected] ($1.20) WAS CALLED IN BY DRS. OFFICE.

I DROVE INTO WALGREENS DRIVE-THRU STORE #10780 PARKING SPACE TO CHECK THAT ALL RX #'s WERE INCLUDED. THEY WERE NOT! RX # [protected] WAS MISSING. RE-DROVE THRU DRIVE THRU WITHIN (5 - 8 ) MINUTES OF LEAVING DRIVE THRU. SAME NASTY/SURLY PHARM. TECH. THEN HAD TO SEARCH FOR RX# [protected] & ALSO REFUSED TO RETURN RX# [protected] ($29.75). REASONS FOR REFUSL OF RX# [protected] ($29.76):

a) STORE MGR. (SHANA) NOT HERE! OFF FOR WEEKEND.

b) YOU LEFT THE DRIVE THRU, SO NO RETURNS ALLOWED.

c) ONLY STORE MGR. (SHANA) CAN AUTHORIZE RETURNS, COME BACK ON 05/23/2022, IN STORE & TALK TO (SHANA) STORE MGR. ABOUT RETURNS.

I NEVER REQUESTED REFILL ON RX# [protected] WHILE I WAS IN STORE ON MAY 16, 2022. I RECEIVED THIS ($29.76) OINTMENT WITHOUT EVER MAKING A REQUEST FOR IT & WAS CHARGED. PLEASE RETURN ($29.76) TO MY DEBIT CARD! ASAP! THANK YOU.

Puerto Rico Walgreens assistant has been incorrectly telling clients that for your Passport photo you have to wear a solid color shirt. This happened on 5/21/22 at 05:43 PM in Store #929 with assistant Veronica. At that time I displayed to her the requisites provided by the travel.state.gov website which specifically states to “wear the clothing that you normally wear”. She would not listen to me about this specific passport site requirements. At the end she wrote on my order receipt (order #[protected]) in her hand writing in Spanish “Se orientó al cliente sobre la camisa. No tiene cambio “. This to me was her reinstating that she was correct. It really felt incorrect was she was doing.

On 05/20/2022 I made an appointment to get the recommended 2nd booster shot because I am a high risk patient with Stage 3 renal kidney disease I am 52 years old and meet the CDC guideline \s for the 2nd booster shot. I get to the Walgreens #05311 where I have taken the first 3 doses of the vaccine without ever having an issue and the Unprofessional pharmacist on duty lied to me before she knew my age she stated that I had to be 50 and older to get the 2nd booster so when I provided my ID she paused and then said you have to have a health condition thats undert the CDC guidelines, I then told her that I am a stage three kidney disease patient, which all of my medication is on filke at Walgreens because that is where I get my medication from monthly. The old mean witch still refused to do the booster. Your appointment maker on the Walgreens app should b\reflect the lies that the Pharmacist is telling so that customers wont waste their time oing there to be turned away. I will be contat\cting the State Board of Pharmacist as well as an attorney becausse my healtyh is at risk and the heffer didnt want to do her job.

Insurance says meds can be picked up Wednesday 518/2022. Wouldn’t release till yesterday. A young strawberry blonde younger girl told me no on the Narcotic. I figure since insurance is usually telling the truth or figure out how much I can have and when. I go to get the medicine. I was treated very unfriendly by blonde lady as if I were a bother. then she and the young lady Sam (tech manager). Says that it’s Walgreens policy or their store policy that no more than 6 days apart from last pickup. My Dr knows I have opiates issues. High tolerance. I want them when I’m deserving of them. Not when Walgreens says

Hi, I’m here today on may 19th at 9:51, I’ve been waiting 30 min. I came in and asked for my young daughters medication to be filled. (I called 3 days ago to have this done) The pharmacist here right now, an Indian lady, is being very rude to me. I explained that I need to wait for my daughters medicine as she’s falling down at home. She has narcolepsy type 1. She said it would be a couple hours. I explained it was urgent at this point as I called days ago to avoid her running out. She keeps saying everyone’s meds are urgent and I’m going to wait a couple hours. Im the only one sitting here waiting. She is not even trying to be helpful and seems to be going out of her way now to make me wait as long as possible.