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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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W
10:36 am EDT

Walmart mainstays brand washcloths

I bought these mainstays brand cloths only to find out they repel moisture rather than absorb it. no matter what detergent or fabric softener I use or how often they're washed I still have the same problem and would never buy or recommend any mainstays products, the cloths are now used as rags and have been replaced! I was really caught by surprise that Walmart would stoop so low as to sell such a worthless item without the knowledge of customer satisfaction being the first and most important thing. definitely no satisfaction guaranteed and wish I had saved my receipt in order to return them.

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Update by wash cloths
Aug 12, 2016 10:39 am EDT

it has been very disappointing to have wasted money on such a worthless item

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Wine Is Good
Wine Is Good
, US
Aug 13, 2016 3:34 am EDT

What do you expect from cheap cloths? You can feel them and tell they are not absorbant.

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C
6:13 pm EDT
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Walmart money card

Today, August 9th, I checked my statements online. On July 26, it stated I had 0.33. I added $297, on July 29th. After I added the money, it showed my balance to be $109.20. How is that possible? I called customer service. I could barely understand the lady. She told me that the system hadn't been updated yet, but they could mail me my statements (which would take 2 weeks). I told her that I didn't have 2 weeks to find out where my money had gone. I cancelled my card. I'm not going to keep it if my money just vanishes.

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Wine Is Good
Wine Is Good
, US
Aug 10, 2016 4:48 am EDT

Go to walmartmoneycard.com and log into your account and look at your activity. Have you not read the packet that came with your card?

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N
7:42 pm EDT

Walmart first time at smart style & now my hair is falling out!!!

I've always had my hair done at the local Fantastic Sam's until a few months back. I had been in dyer need of a change and decided to try Smart Style. I wanted the simple blonde highlights (on an add by the door they advertised highlights for $25), and a trim off dead ends.
So the highlights did not turn out the blonde I'd hoped for, more like a tacky blonde. The lady left the foils in for about an hour and then removed them, washed, cut, then dried my hair. I purchased the EXPENSIVE Matrix Biolace shampoo & conditioner and a bottle of Olive oil leave in conditioner. (All together the cost came to $128.00😲) I noticed my hair felt a lot rougher than its ever been. My hair has always been my one and only favorite feature of myself. Its always been so long, healthy, shiny, and the natural color is amazing (I'm truly not self centered, but I DID have beautiful hair.)
Fast forward a cpl days later to the shower. AS SOON as the water touched my hair, it DRY-KNOTTED and felt like a wig that had been left in the sun for a year or something! I could NOT get my fingers through my hair at all and it was unexplainable to the touch. I thought maybe it was just a temporary thing from the highlights and that after a few good washings, my hair would be back to normal. NO. I started noticing a lot more hair was in my brush after brushing and I would have gobs of hair in my tub. This side effect just got worse. Its to the point of handfuls coming out in the shower (I even brush before I get in), and gobs on my washrag. When I get out, its like I hadn't brushed my hair in months and I could make someone a full shoulder length wig.
**Two days ago I noticed thinning on the area of hair by my forehead. Today, I can see my scalp and my head looks like a man with a horrible receding hair line going up both sides of his head.
I'm scared, I'm upset, I'm depressed, I'm hurt, I'm lost. I don't know what to do. I've spent over $200.00 on every kind of shampoo & container and nothing is helping in the aid of my hair. It just keeps falling out.
**Speaking from horrible personal experience** Do NOT get foil highlights from Smart Style. Maybe its just me who's experiencing this but I want to at least give a heads up to people to explore other more professional options. ((If anyone has any info on my condition, , and has any feedback at all, would you please email me at : [protected]@yahoo.com))
Thanks to anyone who took the time to read this.

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J
8:39 am EDT

Walmart egg rolls? not!

Tai Pei box calls its product "egg rolls" as in "egg roll" in big letters on the front of the box. But these things taste weird, cook weird, and are anything but an egg roll. Why? Just turn the box around and in small print it says "wraps" ..."whole grain." WTF?

Some neurotic health nut decided to produce an egg roll - looking thing with whole grain whatever as the wrap. First, a "wrap" is not what an egg roll is placed in. Egg rolls are contained in a specific wrapping comprised of specific ingredients, that is recognized as an "egg roll.". Or it isn't an egg roll! A "wrap" can be anything. An old moldy washcloth for all you know.

So if you're looking for frozen eggs rolls, avoid Tai Pei, and for that matter, anything that says "microwaveable." An egg roll that IS an egg roll, by definition, is not microwaveable (I've come to find that out)). You'll get something in a gummy non-crispy, weird tasting "wrap" that is not an egg roll.

And WalMart. You used to carry 4 or 5 brands of entirely satisfactory frozen egg rolls. Sometimes on sale, brands often competing in price. Now? None that I can see. Just this Tai Pei "whole wheat" health junk. What happened?

Took photos but they won't load. Just select carefully. There are imposters. Want frozen egg rolls - not Tai Pei.

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8:51 am EDT
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Walmart product protection plan.

I purchased a Snapper lawn mower from Walmart in Buford Ga. on March 25, 2015 and bought a 3 year product service plan from them. This past July 27, 2016 the mower failed to start. I contacted the protection plan company, which is Asurion. They took my complaint on that day ; I also filled out an online form for it as well. i was asked to present a copy of a receipt on the purchase. Being unable to find the original I submitted a copy from Walmart showing all the information regarding date, transaction number etc. and was told I would receive a reply in 2-3 business days. I called again on Saturday the 30th. and was told the claim was in process and to check back on Monday. So Monday August the 1st. I called again and again had to supply the receipt information to the person on the phone. I was then informed my original claim was filed incorrectly and I would have to wait an additional 2-3 business days for the new claim he was filing to process. I fully expect more of the same when I check back this Wednesday. I will update then.

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4:14 pm EDT
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Walmart smartstyle

On Sunday July 24th I went to SmartStyle for a haircut and redeem a coupon for a $9.99 price haircut of my choice from bank receipt I got. At first I was told by cashier that the coupon was not being take at this time. Then she told me that the coupon was expired, and the coupon had no expiration date on it. I feel I have refund of money difference due me. If you are not going to redeem then do not make them. I have receipts for both servive and coupon, if you need them as proof of complaint. Geive me your address and I well send them to you.

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3:52 pm EDT

Walmart poor customer service

On July 15th, we visited another Walmart Vision Center other than the one at Hinsdale because the Hinsdale location does not have a doctor on site to perform eye exams, even though we usually prefer the Hinsdale location for shopping because it is an hour away from our house versus 1 hour 20 minutes to Claremont, NH, the nearest vision center covered by our insurance. After completing my eye exam in Claremont, they did not have my prescription in stock (which was expected), due to the high prescription. Rather than order the contacts from that location and have to drive back to that more inconvenient location, we requested that they fax my prescription and information to the Hinsdale location so that an order could be placed by phone and picked up from that more convenient location when it arrived. We live remotely, and purchase our monthly grocery and supplies from Hinsdale anyway, so it just made sense. The Claremont Vision Center was happy to send that information for us, when their phones were back to working, which they expected to be within the next couple of days. As soon as we got home from Claremont on the 15th, I promptly called the Hinsdale Walmart Vision Center to inform them that I would like to place that order as soon as they receive the fax from the other vision center (the fax did include my signed health information release form). The lady who answered took my information and said that she would call me when they received the fax. She called me back a day or two later to tell us that she received the fax. However, when we tried to place the order she said that we would have to come to their location in person to place the order, and when the contacts came in, we would have to come back to pick them up. When we explained that we are an hour away, she said that because it was an insurance-covered order, we had to place the order in person and they could not mail them to us when the contacts came in. When we explained that was the whole point of having a fax sent to their location, she said that she couldn't help us; we would have to come in person 2 times to receive the order. We told her we would have to talk about it and call her back. Today on the 21st, I drove 1 hour and 20 minutes to the Claremont Vision Center to order the contacts (which we could have done the day of the exam if we had been informed that's how it had to be). Claremont was happy to accommodate, and was confused and apologetic that Hinsdale made no offer to check with upper management or try to accommodate in anyway. This evening at 5:30pm, I received a voicemail from Hinsdale saying that they decided the order over the phone WAS something they could do, after they checked with management. Her voicemail also said that they were placing the order and our balance due would be $15. I promptly called the office back to inquire as to why they were placing an order that I would owe without my request, when a week ago, they were unable to help and made no offer to even check to see if an exception to the rules was possible, given our situation. The lady made no apology and even made excuses saying she didn't have all the information, which was a lie, because I phoned her a day or two before the fax was received. I am furious, and I think it is ridiculous that you can be punished for having insurance to cover the bulk of the costs. Disregard for customers who go out of their way to do business at a specific location, and lack of communication and consideration for others is rude and inexcusable. For someone who has worked in the medical field and in customer service, I am appalled.

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10:26 am EDT

Walmart cell phone protection plan

I purchased the Walmart cell phone protection plan. My cell phone's screen cracked. I submitted a claim, then sent me a label for UPS and told me that as soon as they get notification from UPS that it was shipped back to them, that they would send an ecard. It was shipped on a Tuesday. Finally, on Friday I called them and told them it was shipped back to them on Tuesday. They said give it until the following Tuesday. ( Someone lied and said they would send me an ecard for the purchase price as soon as UPS notified Walmart that they were shipping it back. That's not the case) I called the warranty protection number again and a lady told me that they sent out a check and it would take 10 days. I said cancel the check and send me the ecard, like I was promised. I had to wait a week to receive an email having me either choose a new cell phone, or an ecard. I chose the ecard and had talked to 3 different people who stated I would be getting an ecard within 2 days, then it was 4 days. Now it's a week and a half and I haven't received an ecard.

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10:33 am EDT
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Walmart management abusing employees

Darren Barr [protected]/ [protected]@hotmail.com

My name is Darren Barr. I am writing to you about my wife Adriana Barr. She is employed by Walmart at store #1314 in Buford Georgia. Adriana is Peruvian and speaks Spanish and English fluently. She is 1 of only a couple of cashiers that speaks Spanish in a community that has a growing Latin population. She loves being a cashier, and dealing with customers. She is a hard worker and checks her product scan numbers per hour to make sure she is improving and doing her best. Adriana has been in the United States for 5 years. She is from Rimac Peru, where there is little opportunity and much poverty. She loves Walmart and is thankful; that Walmart gave her the opportunity to work especially at her age. She is 53. In her home country, people over 45 are considered too old and are fired and not given opportunities for employment. Adriana was a firefighter for the City of Rimac, Sub-Lieutenant, 12 years of service, when I met and married her. She has a long history of putting others before her. She works at Walmart to pay for a nurse that tends to her 95 year old father that has many health problems. He is in Rimac Peru.

On 07-15-2016, in the evening, Adriana returned from work crying and embarrassed. She was so ashamed. She expressed to me during the last 2 to 3 weeks that the managers in the front, for the cashiers, were not helpful and causing her much stress. She advised that when she needed change, it could be over and hour before they would address her need. When she had to give customers quarters instead of dollars, she would apologize to the customers but would often get yelled at and insulted(including being called a “Stupid Mexican” or other slur) for not being able to give them change in a more common manner.

When it came to getting a break, she would have to do without sometimes. She would ask, being told that she would have to wait. More than half way through an 8 hour shift, she would be told to take her lunch. She said that she told the manager an hour and a half earlier that she needed to go to the restroom and was told, “Wait until your break”.

This night, 07-15-2016, Adriana went to work an hour and a half early, to talk to the manager that is in charge of the cashiers and front end, Richard. She waited at personnel patiently and let them know that she was there to speak to Richard. Finally it was time to clock in and go to work. She was never given an opportunity to speak to him. She was there to speak to him about not being able to get a break when needed and not being able to use the restroom when needed. The getting change and support by the cashier managers issue was also a major concern. It is just good customer service that she felt was important and needed to get addressed.

Adriana was nervous about talking to the manager and did not want to lose her job for complaining. I told her that it is the right thing to do. It makes the employees happier and reduces turn over. If the employees are happier, they give better customer service. Managers take care of the employees, the employees take care of the customers. That is how I explained it to her. She said that she was so nervous about talking to the manager that her stomach was in a knot. She said she drank a bottle of water while waiting but was so nervous that she felt like she was going to throw up. As I said earlier, she never was able to talk to the manager during her hour and a half wait, on her own time. She had to clock in and start work on time.

Adriana was into her shift well over an hour when she needed to use the restroom. Her stomach was still bothering her from being nervous about talking to the manager. That is not something that employees do in her country. She told the cashier manager that she needed to use the restroom, and was told that she needed to wait. A customer damaged the credit card scanner at her register and it needed to get fixed, shortly after Adriana advised that she needed to use the restroom. The manager moved her to the next register with the customers as they worked on the card scanner. Adriana was told to wait on her restroom break again. They fixed her former register and told her to move back to the other register. She said that she really need to use the restroom. She was told to wait again. She moved to the other register and could hardly stand there. After the first customer transaction was completed, Adriana turned off the light to her register and told the customers that they would have to wait a minute, she has to go to the restroom. Adriana took a few steps away and was headed to the restroom. She was stopped by the female manager and told to return to the register. Adriana did not make it to the restroom. She ### her pants. She was so embarrassed. She was so ashamed. She was crying. She went to the restroom to clean herself and clocked out. She said that she felt so dirty, that she was unable to work anymore this night. She talked to the manager and another tall white male manager of the situation before she left. She came home crying and upset.

I drove down to the Buford Walmart and met with the store manager on duty, Steven, on this night. I was there within 1 hour of the incident and he was aware of the incident. I waited about 20 minutes for him to meet with me, with a smiling smirk on his face. I know that my demeanor was not positive. He tried to tell me the he was in the back and made excuses that he was doing other things. I explained that I understand that he is the manager in charge correct? Yes. There is no one higher than you on duty right now? No. You own this. Your job is to make sure the other managers are doing their job. The fact that he was smiling and not taking responsibility, and telling me that some other manager or the store manager would call me tomorrow. Well…. They were not there right now. How does that make them any more responsible than him? He is there right now and can not take any responsibility.

In closing, Adriana did not ### her pants, the management of Walmart ### on her. That is employee abuse. Is that how we treat employees? Is it because she is Hispanic that she is treated poorly by the management? The front end manager could not take even 1 minute to speak with her in an hour and a half, before her shift started about this exact problem. Apparently the store management is just as considerate as the cashier management. Is this a common employee abuse problem in the store? Or is this why people of Latin decent are so poorly represented in this community with many Latin customers?

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Dee Wood Stick
, US
Aug 02, 2016 5:35 am EDT

Tell your wife as soon as she has to go to the bathroom to put a closed sign up and not allow anyone else in her existing line or just excuse herself . If she runs into some tyrantical CSM, just tell her to run as fast as she can away from her and go to the bathroom. Remember, the CSM isn't allowed to physically touch your wife to stop her. If she ends up in the office with the Assistant Manager to the front registers, so what. Just state your case. Call the Dept. of Labor or legal aid. There is no reason for anyone to mess their pants working at Walmart. Management tries to do this to everyone not just Latinas. I'm 90% Anglo Saxon and they've tried that with me also. I know a door greeter, same background as me, messed herself one time. If it gets to emergency situation, you just go to the bathroom. The hell with them.

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J
1:01 pm EDT

Walmart customer service

I called the walmart store in Dayton, Ohio. I was on the phone for almost 20 minutes waiting for customer service to pick up. I then hung up and called back and asked or customer service and the person who answered the phone.They said they would have to page them. I waited again for another 20 minutes. I tried again and was told the same thing that they would page them. So again I waited to not have anyone answer. I HUNG UP.I am so tried of WALMART PERIOD.

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Wine Is Good
Wine Is Good
, US
Jul 07, 2016 1:07 pm EDT

Why are you calling a store for walmart.com?

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E
8:43 am EDT

Walmart horrible cashier experience

I visited the Walmart at 3015 Cobb Pkwy in Kennesaw Ga. As a small business owner and mother, alongside groceries I bought a number of boxes for shipping purchases; and I had my kids with me.
As the cashier was checking out my items, she stopped when it came to my boxes and asked me if all the boxes were the same size. I answered that the sizes differed. She processed to ask which ones were different. As I was loading the items she had rung up into the cart as well as keeping an eye on my kids who had run off to the water fountain, all I could do was inform her that the boxes were in order of sizes.
She stood there just staring at the boxes then back as me. I went over the boxes and helped her count the first size of boxes - all 5 of them! She rung them up as I continued to load my cart and watch my kids.
She asked about the next small boxes - how many were they? I told her that I didn't count them - that I just pick up a bunch of them... She was not ready to count them; and I decided at the point, that I was not going to help her. I could easily lie and say that I had 11 small boxes when they could have been 20... but I am a Christian. Eventually she gave in and started counting the boxes because the customer behind me was getting agitated.
After she rung them up, she left them right on the conveyor belt. This is the point that she is supposed to ask me " if I could like them to be bagged". And all she did was stand in silence. She wanted to me to pick them off the conveyor belt and put them in my cart. I acted like I did not get the hint. Few seconds later, she lifted the small boxes and tossed them on to the bagging section! And then she just glared at me.
The ID on my receipt is 7JYWFQ16LB25
Store number 03471
OP# 004988
TE# 04
TR# 07060

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5:10 pm EDT

Walmart online order - refund without notifying me

Sadly, I would never order anything online with Wal Mart again. I ordered a pool that could be picked up at the store because it was in stock (according to the website). It said that it would let me know when my order was ready for pick up. A couple hours later I received an email saying that my order was ready to be picked up. I thought this is great, it did not take long at all. Then, I drive all the way to the store to pick it up and the employee tells me that they refunded my money because they did not have the pool in stock. First of all, why did I not receive a notification that my order was being refunded. I had no options at all. They had my email and sent me my order confirmation and pickup confirmation through email. So why couldn't they send me an email? Second of all, why would you tell me that my order is ready to be picked up if you do not physically have what I have ordered ready for me and in stock. It does not make sense to me at all. It is very disorganized. Never again will I order online.

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Wine Is Good
Wine Is Good
, US
Jun 28, 2016 9:07 pm EDT

The store you pick up from does not send the notices, WM.com does.

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D
8:31 am EDT

Walmart online ordering

Moral of the following story - don’t order online from Walmart!--unless you don’t want the item. It won’t necessarily arrive when Walmart says. In fact, it may not arrive at all. And it will cost you time and aggravation to find out you’re not getting your item.

That’s what happened to me. On 17 June I placed and paid for an order through Walmart’s online department. The receipt said that the item would be available on 24 June at the latest. Wrong. Walmart’s shipment tracker said it was late, duh. On 27 June I had an online “chat” with customer service, whereupon the shipment tracker suddenly changed its mind and said my item had arrived on 24 June and had been picked up. I hadn’t authorized anyone to do this. Meanwhile, the customer service rep said she’d forward my issue to someone Higher Up, or perhaps, given the annoyance all this was causing me, someone Lower Down. They’d get back to me, she said. And they did, on 28 June, with a curt email that my item was unavailable and they were in the process of refunding my money. The Lower Down place only knows when that will actually occur...

Don’t order online from Walmart unless you really, really don’t want your item and do want to be treated rudely.

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Wine Is Good
Wine Is Good
, US
Jun 28, 2016 8:49 am EDT

Under your account what does the TRACK MY PACKAGE status say? They did their job and gave great customer service for refunding you an item their system shows as delivered. Most retailers will not do that.

Just FYI: estimated date of arrival means just that, an estimate. It could be earlier, it could be later. Never buy anything online that you need immediately.

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P
10:39 am EDT

Walmart prepaid card

Hard this card for a year horrible customer service. I filed a dispute for unauthorized transactions and they closed my account march 22, 2016. Unable to get funds they said they would send out a check when i spoke to them on june the 5th. Today is june 27, 2016 still haven't received the check. They closed the account but failed to do their job by mailing the check out. Customer service told me that the funds are just sitting in the account no one issued out the check . My question is why. How do you leave money in an account without sending it out to the customer . Poor poor service overall, after an entire month nothing is being done . Still no check in the mail. Beyond pissed i will never use skylight again nor will i reccomend it to anyone .

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3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart texas steer steel toe boots

Bought these shoes at wal mart. After 6 weeks the soles collapsed and injured my feet. I now need surgery. These shoes had labels affixed to them saying they meet or exceed OSHA standards. Ruined my career as I work on an assembly line. I'm thinking class action.

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Wine Is Good
Wine Is Good
, US
Jun 23, 2016 5:37 pm EDT

Walmart does not carry Sear's brands.

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8:17 pm EDT

Walmart turtle beach headset

I purchased the walmart extended warranty for my headset and it broke within 8mths, I paid for the extra warranty, so I took the headset back to napanee walmart courtesy desk, she said sorry I cant help you, I asked why, she said I had to get a hold of the company for turtle beach, what, I just paid for an extra warranty. So I call turtle beach, had to mail the upc code to them they send me a box to send the old set back costing me more then I payed for the headset, so I want to get it out there, dont purchase a walmart warrantty

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1:25 pm EDT

Walmart extended warranties

I bought an extended warranty from Wal-Mart when I purchased a phone from them. The phone is not working properly anymore. When I called in the warranty they informed me that I will be charged an additional fee. I spent good money for my warranty and this was not the agreement. Not happy about this at all. I spent over $60 to insure my phone in case I had any issues with it. The warranty is still good but their Guarantee is ridiculous. Today is 6/11/2016. I would really like it if the warranty that I purchased was honored and I was refunded the total purchase price.

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Update by Christopher Ruprecht
Jun 11, 2016 1:27 pm EDT

I completely agree that if you purchase a warranty the purchase price should cover the cost of whatever they need to do with the malfunctioning product.

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Wine Is Good
Wine Is Good
, US
Jun 12, 2016 11:02 am EDT

How long have you had the phone? The extended warranty picks up when the manufacturer warranty expires, and the warranty packet you get with the warranty explains this. That is why it is called an EXTENDED warranty. The manufacturer is liable first.

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M
10:42 am EDT

Walmart over charge on receipt and money not refunded

I keep all my receipts do to government funding we look over all sale purchases made off card issued to us I realize that I have been charged double on two receipts from the same Walmart I took the receipt to Walmart and was told I can't get my money back because it was more than 7 days it should not matter how long it's been it's my money and one of your workers made a mistake now keeping my money I believe Walmart is scamming alot of people

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Update by Misses Brown
Jun 11, 2016 10:43 am EDT

Delsheka Fitzgerald [protected]

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Wine Is Good
Wine Is Good
, US
Jun 28, 2016 9:11 pm EDT

A double charge is the same thing. 7 days is long enough to catch the issue. And hell no. I do not work for Walmart. If I worked for every company people like you accused me of I would be rolling in the dough. I just have common sense.

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CJ Olah
, US
Jun 28, 2016 8:37 pm EDT

It wasn't an overcharge in the complaint, it was a double charge. Wine is good, you need to read more carefully. Does Walmart pay you? You are very aggressively supportive of them.

Wine Is Good
Wine Is Good
, US
Jun 22, 2016 8:12 am EDT

There is a reason that damn near every store in this country has a 7 day limit on overcharge refunds. Price changes, and cost change nearly everyday. After 7 days there is no way to prove that the price was lower. Check your receipts the day you shop, not weeks later.

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D
3:37 pm EDT

Walmart customer service // wrongful accusations

Okay, so it's getting about that time of the year which I'll be getting my nice little tax return, and I decide I want to purchase a laptop from Walmart since there's not another store in town besides them that actually sells the stuff. I told them 6 months beforehand, "Hey, these three computers are broken". They said they'd check on them. 6 months later, they're still not working. Okay. I try to fix them myself (probably a bad call on my part).Cops came, detained me, threw me in the Walmart security office with three cops, and two managers interrogating me without even reading me my Miranda rights. Now they tell me I damaged three of their laptops by inserting a USB drive into one of them. They say I must pay them $5, 000 in restitution (non-court ordered), and that I'm never allowed to go back again. Okay, ONE. I didn't break their laptops, I'm a damn computer NERD, I know my stuff. Two, Those three laptops were still broken three months prior to me even trying to attempt to fix them so I could see which one I wanted to buy (ended up going to buy another laptop at a Walmart in the next town 40 miles over, even after they said I'm not allowed to any of them in the nation, for LIFE). And three, if you're going to accuse someone of breaking your merchandise, at least have viable video proof of me damaging or "tampering with the systems", not just me hunched over the computer for about 15-20 minutes. I told them to scan the harddrives, cause the hardware will prove itself that I COULDN'T access them during that time period. They told me some bullcrap about "Oh we don't want to connect the computers to the network cause we don't know what's on them. You could have planted Trojans on it"... Like.. are you f***ing kidding me? I don't know how to F***ing code C, C+ or even Java. I know a smudge of HTML5, and that's about it. But trojan viruses? You're out of your mind if you think I know how to do that, or that I could even begin to learn how to. If I knew how to do that, I sure as hell wouldn't be trying to plant them on your computers with a jumpdrive. I'd do it BLUETOOTH. And for two, Walmart ain't got a free Wifi spot inside (unless it's wifi from an inlet restaurant like mcdonalds or somethin'), so who the hell do I think I going to even attempt to steal information from? These Walmart folk are stupid as **** trying to come up with these crazy stories, so no, you're not getting your demanded payments, I'm still going to go to your stores, and there isn't a damn thing you can do about it. I have my rights, and Walmart is not a "nation" that can have people arrested for walking in wanting to buy something. You will not steal from me. I've never stolen from you, and youpin the blame of broken hardware on the first person you think you can throw it on.

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Update by Dr. Az
Jun 06, 2016 6:42 pm EDT

So you agree that Walmart pinning the blame of their own broken computers which have been out of service for at least six months is the right thing to do. You see, this country has pretty mmuch gone downhill when it became 'Guilty until proven innocent'. In this case, I am only guilty of attempting to fix the laptops myself. I did not tamper with the hardware, nor attempted to take or put anything into the computer. I admit to inserting a jumpdrive, but that does not make me the person attempting to steal people's information. That does not make me someone who's attempting to convert the computer over to my own use. That means I made a mistake I did not know that was not allowed. Never once did an employee come over and ask me what I was doing. Law enforcement was called. And I was detained. No one told me "no you cannot do that". Nor did I ask to do it either, but that's not a question that would have come to mind. I have seen people with their jumpdrives plugged into Walmart computers and they've never been detained, called aside, or even asked to remove them. There was an instance a few years ago where an employee was going over the specifications with a customer, while the customers jumpdrive was still plugged in. And it was a stick drive. Plain as day, obvious to everyone else. I should know, i was there checking on external computer components.
As you can see, this is not just some random incident that happens. This is pinning the blame of broken hardware which has been out of commission for at least six months (without the store even attempting to have the laptops taken down in order to service, or replace them, or even simply placing "broken computer" notes on them), on someone who wasn't even from the area, who was only trying to help. Good actions deserve capital punishment it would seem anymore. There are no warnings, there are no advisories. There is only this corporate giant hitting you for something you didn't do, and you have to pay for it. No if's, and's, or but's. It's sad. It's wrong. And I'm sure other people have had this happen to them as well.

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Coop's Army
, US
Jun 22, 2016 4:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"I'm a damn computer NERD, I know my stuff." "I don't know how to F***ing code" and you don't know how a trojan works, etc., etc.

You are SO not a computer nerd. And this is just ONE of the ways you contradict yourself in your story.

the only way I agree with you over Walmart is that there is no way you're a computer hacker. By your writing, I would say you don't have enough brain cells to rub together for that.

Wine Is Good
Wine Is Good
, US
Jun 07, 2016 8:00 am EDT

The laptops were likely not broken. They were likely password protected or not charged. The demos are just that. The fact that you even had the gall to stick a flash drive in one suggests that you do not respect other people's property. Even if the product was faulty you had no legal, moral, or Constitutional right to even touch it, let alone tamper with it. So yes, I do agree with Walmart''s stance. You broke the law and had to pay for it.

Imagine a stranger coming into your yard or home and tampering with your stuff, then claiming they were only trying to fix it. I guarantee you would not be so nice about it.

You were way out of line, and I believe you know it.

Wine Is Good
Wine Is Good
, US
Jun 06, 2016 3:00 am EDT

Anyone can interrogate you without reading you your rights but law enforcement. I could tell you everything else you did wrong, but I have a feeling you already know and just refuse to accept the consequences. Good job on the store for not allowing your behaviour.

ComplaintsBoard
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11:51 pm EDT

Walmart cashier self checkout

On june 3rd, 2016 i went through 2 cashiers 1 csm before i got to jason the manager. He printed out coupon policy because the csm said we can only take 4 like manufacturer coupons which is false only on proctor and gamble products but wm itself doesnt limit that. My main concern is i was over charged on several items and went to customer service they said come back in the morning as it closes at 10 pm, ok understandable now i go back in line to customer service desk and i show my receipt on overcharged items and the lady says im sorry i have no way to prove what you purchased and what was overcharged. As the upc codes are all same. I at this time will take 20 dollar loss but cant guarantee i will ever return as long as these ladies are employed. Is there not a way to show an item was paid for twice?

iheartthemart, erica streeb

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Wine Is Good
Wine Is Good
, US
Jun 05, 2016 7:36 am EDT

Did you use self checkout or did you go through a register? If Proctor and Gamble limit the number of coupons, then the store does too. If a store does not, then they take the loss. If a manager chooses to take a loss, that is their choice. But not all store managers will. The way it works is if a store takes more than the vendor allows, the store will not get paid back the face value of the coupon. If the coupon says a limit, then abide by the limit.

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