Menu
Write a review
File a complaint
Waffle House

Waffle House review: unsanitary

G
Author of the review
3:15 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

After making a big to go order, I noticed that the cook was making several unsanitary movements like scratching her face with her hands, wiping off the cooks board using her hands, scratching her head, I then told her to stop making my order and asked for the General Manager. After speaking to a very uncaring General Manager that gave no satisfaction at all, I asked for the name and phone number of her District Manager. The General Manager stated the District Manager was in the restaurant and in the office. I then asked to speak to the District Manager in person, After waiting 6 minutes (I counted), the District Manager emerged out of the office with an attitude and did not introduce herself. I asked the District Manager if she would like to take the time to hear my complaint and she said that she only had a few minutes to spare. I then told the District Manager (Lisa) about the unsanitary conditions I witnesses as the cook prepared my food and Lisa said she would check into it and totally failed to apologize and walked away. As a CEO of a business, I was totally amazed at the unprofessional attitude of Lisa and I then vowed to never eat at that same Waffle House again. I returned to my office and called Waffle House Corporate Office and made a complaint. I was assured that someone would contact me after a follow up was done. Two months later, no one from Waffle House Corporate Headquarters ever contacted me in regards to my complaint. I plan on contacting the CEO of Waffle House and make another complaint and assure him that I will be notifying everyone I know, not to eat at the unsanitary Waffle House.

0 comments
Add a comment
  1. Waffle House Contacts

  2. Waffle House phone numbers
    Click up if you have successfully reached Waffle House by calling +1 (877) 992-3353 phone number 1 1 users reported that they have successfully reached Waffle House by calling +1 (877) 992-3353 phone number Click down if you have unsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone number
    100%
    Confidence score
    Customer Service
    Click up if you have successfully reached Waffle House by calling +1 (866) 204-5393 phone number 1 1 users reported that they have successfully reached Waffle House by calling +1 (866) 204-5393 phone number Click down if you have unsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone number
    100%
    Confidence score
    Gift Card Helpline
  3. Waffle House emails
  4. Waffle House address
    5986 Financial Drive, Norcross, South Carolina, 30071, United States
  5. Waffle House social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 10, 2026
  7. View all Waffle House contacts
Waffle House Category
Waffle House is ranked 33 among 57 companies in the Fast Food Chains category